Troubleshooting and Care
Use this information to determine whether it's time to call Vaddio Technical Support.
Check the Status Light First
When the camera doesn't behave as you expect, check the indicator light before you do anything else.
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Blue:
Normal operation (blinks once when the camera receives a command from the remote)
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Red:
On-air tally (Pro A/V color scheme only)
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Purple:
In standby mode or booting
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Yellow:
Firmware update in progress
If the status light is off, check whether you can access the camera via its web interface or Telnet. If so, the
status light is disabled.
Check the Cables Next
If the equipment behaves in a way that suggests even a remote possibility of a bad cable, please try a
known good cable with the same pin-out.
Cables can be defective, whether they are purchased from a vendor or made at the installation site.
Crimping tools can crimp unevenly, contacts can break internally, and individual conductors in the cable
can break inside the jacketing material. Any of these can result in a cable that passes a continuity check
but does not work reliably, or does not pass enough power to the connected device.
(The author would like to confess having made a certain number of almost-good cables. It happens.)
Power/Responsiveness Issues
What is it doing?
Possible causes
Check and correct
Nothing. The status light is
off, there is no video, and
the camera does not
respond to the remote.
At least one of the cables is bad.
Check using known good cables.
If a OneLINK extension is used:
The camera is not connected to the
OneLINK.
Plug the OneLINK into the camera.
If a OneLINK extension is used:
The OneLINK system is not
working properly.
Disconnect the OneLINK and connect
the camera directly to the 12V power
pack that was shipped with it to
determine where the problem is.
If the camera works without the
OneLINK extension, the OneLINK is
bad. Contact your reseller or Vaddio
Technical Support.
Caution:
Do not connect the camera to the 48 VDC OneLINK power pack.
This will damage the camera and void its warranty.
The wall outlet is not active.
(Check by finding out if it powers
something else, such as a laptop or
phone charger.)
Use a different outlet.
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Complete Manual for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras
