Section 8
Troubleshooting / Error Messages
Security Printing Solutions User’s Guide -- 50-70410-002 Rev. A
8-4
Trouble-
shooting by
Symptom
(cont.)
MICR line not positioned correctly on
the document (vertically and
horizontally).
Your MICR paper was cut or
perforated inaccurately (paper is too
short/long or narrow/wide).
Software registration error (software
is positioning data incorrectly on the
printed page).
Printer registration discrepancies
(small inconsistencies in positioning
of the image on the printed page)
Faulty paper transport system in
printer.
Measure your MICR paper and/or
perforation lines to ensure your MICR-
encoded documents fall within ANSI
specifications for document size. Ask
your paper vendor for correctly sized
MICR paper.
Use the TROY ExPT feature to adjust
the positioning of the MICR line on
your printed checks. Individual TROY
printers may vary enough to require a
one-time adjustment of registration via
the ExPT feature or your software
program.
Small errors in the printer’s registration
can change the position of the MICR
line, which is most noticeable on the
trailing edge of the printed page. If the
MICR line on your checks is positioned
on trailing edge of the page (the edge
of the page that exits the printer last),
try using the TROY printer’s Auto-
Rotate feature to place the MICR line
on the leading edge of the page to
avoid any small registration errors that
would significantly change the position
of the MICR on your printed checks.
Measure your MICR paper. If cut to
correct size, consult your software
vendor for assistance.
Try non-MICR paper to verify the
problem. Consult the printer user’s
manual or TROY Technical support if
problem is verified on non-MICR
paper.
