Section 8
Troubleshooting / Error Messages
Security Printing Solutions User’s Guide -- 50-70410-002 Rev. A
8-1
Trouble-
shooting by
Symptom
The following troubleshooting table provides solutions to the most common MICR printing problems. Some of
the messages may not apply to your TROY Security Printing Solution. Visually inspect your MICR documents
using the
TROY MICR Document Template
where appropriate.
NOTE: This table does not cover all of the ANSI and banking specifications that MICR-encoded documents must
meet. Refer to the TROY MICR Basics Handbook (provided on the TROY Security Printing Solutions CD) for more
information on MICR specifications and check design.
NOTE: Information on formatting and printing of image replacement documents (IRDs) is described in the
American National Standard for Financial Services X9. 100-140-2004 Specification and is available on the ANSI
(American National Standards Institute) web site (
www.ansi.org
).
Condition
Possible Cause
Solution
Incorrect data in MICR line (account
#, bank #, etc.).
Error typing in the account #, etc.
Re-enter the correct data.
Incorrect format of fields in MICR line
(according to your bank’s
specifications).
Error typing in the field information.
Re-enter the correct data. Ask your
bank for its specification sheet or copy
the field format from your old checks,
including any spaces.
Vertical streaking or smearing
throughout document.
Problem with TROY MICR printer or
toner cartridge.
Refer to the troubleshooting section in
the printer user’s manual.
Horizontal streaking in MICR clear
band during document processing.
Problem with the reader/sorter
machine.
The reader/sorter machine must be
cleaned and checked or adjusted.
