TROY Group MICR 3005 User Manual Download

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Section 8

Troubleshooting / Error Messages

Security Printing Solutions User’s Guide -- 50-70410-002 Rev. A

8-12

Trouble-
shooting by
Printer
Control Panel
Display
Message
(cont.)

ERROR. DELETE USER
COMMAND IGNORED.

Some other error occurred while trying to
delete a user to the printer.

Check the job for proper syntax. Delete all
users and add them again. If the problem
persists, call TROY for technical support.

NOT CHANGE MODE.
DELETE USER COMMAND
IGNORED.

A job was received that attempted to
delete a user without being in the change
mode.

Include a change mode command pair in
the job, and then resubmit it to the printer.

INSUFFICIENT
AUTHORIZATION. JOB
PURGED.

Trying to change a user password for a
user that does not exist in the printer.

Specify a valid user name, and then
resubmit the job to the printer.

USER LOGIN COMMAND
FAILED. JOB PURGED.

While attempting to change a user
password the syntax of the user name
provided was invalid.

Resubmit the change user password job
with the proper syntax.

NO SUCH USER. CHANGE
USER COMMAND
IGNORED

While attempting to change a user
password the syntax of the password
provided was invalid.

Resubmit the change user password job
with the proper syntax.

BAD USERNAME.
CHANGE USER COMMAND
IGNORED.

Some other error occurred while trying to
change a user password in the printer.

Check the job for proper syntax. Delete all
users and add them again. If the problem
persists, call TROY for technical support.

BAD PASSWORD.
CHANGE USER COMMAND
IGNORED.

A job was received that attempted to
change a user password without being in
the change mode.

Include a change mode command pair in
the job, and then resubmit it to the printer.

ERROR. CHANGE USER
COMMAND IGNORED.

A job was received that attempted to
delete all users without being in the
change mode.

Include a change mode command pair in
the job, and then resubmit it to the printer.

NOT CHANGE MODE.
CHANGE USER
PASSWORD COMMAND
IGNORED.

The audit file is full.

Cycle power, print any audit data you
require, and then delete the audit data.
You will need to restart printing your job at
the point at which the audit file became full.

NOT CHANGE MODE.
DELETE ALL COMMAND
IGNORED

A fatal error has occurred in reading or
writing data to the audit file system.

Cycle power and try again. If the problem
persists, contact TROY Technical Support.

Summary of Contents for MICR 3005

Page 1: ...y Printing Solutions This User s Guide is for TROY Security Printing Solutions Printer users only If you purchased a TROY Font Memory Card Kit please refer to the TROY Font Memory Card Kit User s Guide provided on the TROY Security Printing Solutions CD Document 50 70410 002 Rev A ...

Page 2: ...rved Microsoft Windows PostScript TrueType LaserJet and all other product names mentioned in this publication are trademarks or registered trademarks of their respective companies Information and descriptions contained herein are the property of TROY Group Inc Such information and descriptions may not be copied disseminated or distributed without the express written consent of TROY Group Inc This ...

Page 3: ...e conventions Bold indicates emphasis or a minor heading Italic refers to a document title or is used for emphasis COURIER type indicates text visible on a computer screen or keys on your computer keyboard DISPLAY FONT indicates text visible on the printer control panel display The letter l is used in examples to distinguish the small letter l from the numeral 1 one The character Ø is used in exam...

Page 4: ...CR Mode 2 3 User Login Status 2 4 Keylock Switch 2 4 Softlock Settings 2 4 MICR Toner Cartridge Sensing 2 4 Pre Defined Security States 2 5 Standard Printer Features 2 7 MICR Mode Enabled 2 7 MICR Mode Disabled 2 8 Jam Recovery Disable 2 8 TROY MICR Toner Cartridge Detection 2 9 MICR Toner Low Off Line 2 9 Automatic Print Density 2 9 User Selectable Printer Features 2 10 Printer Type and MICR Mode...

Page 5: ...Character 2 24 Language Support 2 24 Decryption Mode 2 24 Hardware Based Security Features 2 25 Printer Keylock 2 25 Paper Tray Locks 2 26 Paper Tray Security Cover 2 26 Section 3 System Planning and Implementation Introduction 3 1 Maintaining MICR Security 3 1 Implementing the TROY Security Printing Solution 3 2 Planning Worksheet 3 4 Section 4 Using the TROY Printer Utility Introduction 4 1 Menu...

Page 6: ...e Pattern Processor Report 4 23 Managing Audit Reports 4 24 Adjusting the MICR Line and or Page Image Positioning 4 28 Using the Auto Rotate Feature 4 30 Managing Printer Resources 4 31 Printing a List of Printer Resources 4 31 Adding Printer Resources 4 32 Deleting Printer Resources 4 33 Updating the Printer Firmware 4 34 Printing Test and Demonstration Pages 4 35 Verifying MICR Print Quality 4 3...

Page 7: ... 6 1 Functionality 6 1 Accessing Printer Features 6 2 Entering the Administrator Password 6 2 Saving Printer Settings 6 3 TROY Security Printing Solution Menu Map 6 4 Using the Exact Positioning Technology 6 6 Section 7 Using TROY Fonts Introduction 7 1 Accessing and Using TROY Fonts 7 1 Accessing the TROY Fonts Using Windows Applications 7 1 Accessing the TROY Fonts Using Non Windows Applications...

Page 8: ...racter Mapping 7 8 Determining a Character Mapping 7 9 Accessing Unmapped Characters 7 9 Standard ASCII Character Set 7 10 TROY MICR E 13B 12 Point Font 7 11 TROY MICR CMC 7 12 Point Font 7 12 TROY Enhanced Convenience Amount Scalable 7 12 TROY Large Convenience Amount 18 Point Font 7 13 TROY Small Convenience Amount 24 Point Font 7 13 TROY AutoProtect Font 7 14 TROY Security Font Scalable 7 14 TR...

Page 9: ...ont 7 29 British Small Convenience Amount Font 7 30 French Small Convenience Amount Font 7 30 Italian Small Convenience Amount Font 7 30 Spanish Small Convenience Amount Font 7 30 Section 8 Troubleshooting Error Messages Troubleshooting by Symptom 8 1 Troubleshooting by Printer Control Panel Display Message 8 10 Software Uninstall Procedures 8 16 Appendix IRD 9050 1UP Printer Setup Guidelines Intr...

Page 10: ...er Recognition security fonts and barcode fonts The TROY MICR Secure Memory Card also includes several convenient easy to use operational and security features including a flash file system for storage of public printing resources such as company logos electronic forms and custom fonts The TROY MICR Secure Memory Card automatically configures the printer to create the highest quality MICR document...

Page 11: ...e EX Printer a Hewlett Packard printer pre configured with the TROY MICR Secure Memory Card described on the previous page plus TROY s MICR toner sensing system a TROY MICR toner cartridge a printer keylock switch input paper tray locks a duplexer and also includes the TROYmark feature AutoProtect font and Secure Seal technology This top of the line product is designed for the secure printing of h...

Page 12: ...ng Solution and decide which of these features you wish to implement within your MICR printing environment Study the Features You Wish to Implement Read Section 2 Understanding TROY s Features for a description of the TROY Security Printing Solutions features you wish to implement Develop an Implementation Plan Read Section 3 System Planning and Implementation for suggestions on developing an impl...

Page 13: ...be reproduced by photocopying Application 1 2 3 4 TROY Barcode and POSTNET Fonts Prints several types of industry standard barcodes for a variety of uses and also includes a POSTNET font for printing the U S postal bar code that represents the 9 digit zip code printed below the postal address Application 1 2 3 4 British Pound and Euro Symbols Used as the British or European currency symbol for the...

Page 14: ... 4 Paper Tray Re mapping Overrides the printer default paper tray assignment with user tray assignment preferences e g paper tray 2 reassigned to be used as paper tray 1 Printer Utility 1 2 3 MICR Toner Cartridge Sensing Selects either continuous MICR toner cartridge sensing or checks for MICR toner only when a TROY MICR font is used to prevent the printing of MICR documents using non MICR toner P...

Page 15: ...ration flexibility to selected TROY Security Printing Solutions NOTE This section covers all the features of TROY Secure Printing Solutions Therefore some of the topics and or features described may not be applicable to your specific TROY Security Printing Solution Refer to the features summary in Section 1 of this User s Guide Each feature of a TROY Security Printing Solution has a default settin...

Page 16: ...ntrol panel The MICR functions built into the TROY Security Printing Solutions operate under a pre defined set of security states When a MICR print job is sent to the printer the TROY printer firmware monitors up to four security states to determine if the pre defined set of conditions is correct to allow the MICR job to print These four security states monitored sequentially are as follows MICR m...

Page 17: ...conditions exist authorized user login keylock switch set to appropriate setting Softlock PIN validated and a MICR toner cartridge installed the MICR print job will proceed normally Sending a MICR DISABLE command will change the MICR ENABLED mode to MICR DISABLED MICR DISABLED A TROY MICR font call will cause the TROY MICR font to automatically be substituted for an alternate font using the same f...

Page 18: ...ge 2 24 in this section for detailed information The Softlock feature prevents unauthorized printing of documents selectable to lock out either MICR non MICR or all documents by requiring that a valid 4 digit PIN Personal Identification Number be entered at the printer control panel before a job will print On TROY MICR Secure EX printers the Softlock feature works in conjunction with the physical ...

Page 19: ...led Keylock switch set to Print MICR Φ Print TROY Convenience Amount fonts N A Valid user login Access TROY Auxiliary fonts Data Capture OCR AutoProtect Messaging Microprint Security etc N A Valid user login Access signatures fonts logos forms and macros stored in the secure memory area of the printer N A Valid user or administrator login Access signatures fonts logos forms and macros stored in th...

Page 20: ...strator login Valid administrator login Print the MICR Quality Document MICR mode enabled MICR toner cartridge installed MICR mode enabled TROY MICR toner cartridge installed Valid user login if previously set up Valid PIN entered for Softlock if enabled Keylock switch set to Print MICR Φ Print the Windows Security Font demonstration page MICR mode enabled MICR toner cartridge installed Valid user...

Page 21: ...security states exist i e TROY MICR toner cartridge installed valid PIN entered for Softlock feature printer keylock switch set to Print MICR to allow MICR printing using TROY Security fonts MICR mode provides the following special features Enables access to the TROY Security fonts Displays NO MICR TONER on the printer control panel and will not print MICR documents if a TROY MICR toner cartridge ...

Page 22: ...ss to the Convenience Amount fonts The toner low off line function will be set to the user default condition A major security concern is the possibility of printing duplicate MICR documents after a paper jam without the printer or application software acknowledging the event With MICR mode disabled TROY printers will automatically reprint pages being processed by the printer when a paper jam occur...

Page 23: ...esent on TROY MICR IRD Secure EX printers only The Softlock feature is present on TROY MICR Secure MICR IRD Secure EX printers and MICR Secure Memory Card Kits only Printing when toner is low may cause reader sorter misreading at the bank due to low MICR signal levels When the printer is switched into MICR mode ENABLED and a toner low condition occurs the printer will go off line and a LOW TONER m...

Page 24: ...ronment MICR mode must be enabled to allow the printing of MICR documents If a user attempts to print MICR documents with MICR mode disabled the documents will print however an alternate font will be automatically substituted for the MICR font The MICR On setting provides the least level of security while the MICR Off with Timeout setting provides the highest level of security for MICR printing Th...

Page 25: ...a TROY MICR toner cartridge is present whenever a TROY MICR font is used If MICR mode is set to enabled the printer will remain in this mode until explicitly changed to MICR disabled Medium High MICR Always The default MICR mode is ENABLED The printer will always default to MICR enabled when powered ON and the MICR toner sensor will continuously verify that a TROY MICR toner cartridge is present i...

Page 26: ...ed OFF NOTE It is the administrator s responsibility to safeguard all name and password information including printouts and the electronic name and password lists UPL files saved on the administrator s computer Although the administrator password can be set via the printer control panel TROY strongly recommends using the TROY Printer Utility to select or modify the administrator password see note ...

Page 27: ...d password is used to login to the printer Secure features available in selected TROY Security Printing Solutions when a user is logged in Access to the TROY Security fonts Access to resources stored in the secure memory area of the printer s flash file system Changes to the MICR mode Disabling the paper tray mapping set by an administrator Print audit reports and delete audit records Print sample...

Page 28: ...acros or other non proprietary printer resources can be stored in the public memory area of the flash file system for access by all users without requiring valid user login All TROY Security Printing Solutions except the Font Memory Card Kit contain a public flash file system By entering a valid administrator password the administrator can use the TROY Printer Utility to add or delete these resour...

Page 29: ...n the TROY Port Monitor refer to Section 5 Using the TROY Port Monitor TROYmark will remain active for the duration of the print job TROYmark can be selected to print at one of three pre set density levels light approximately a 7 gray medium approximately an 11 gray and dark approximately a 15 gray The administrator can also define three custom gray levels using the TROY Printer Utility The backgr...

Page 30: ...Section 2 Understanding TROY s Features TROYmark cont Security Printing Solutions User s Guide 50 70410 002 Rev A 2 16 EXAMPLE OF THE TROYMARK BACKGROUND IMAGE INCORPORATED INTO A CHECK ...

Page 31: ...hysical changes to the check amount account number or payee name will be immediately evident when a financial institution with the appropriate decoding software scans and decodes the seal data on the check and then compares this information to the human readable data Unlike paper based check security features such as microprint shifting ink and moiré patterns that are lost when a check is scanned ...

Page 32: ... useable information The encryption feature can be set to one of two modes job by job prints all encrypted and non encrypted jobs or always prints only encrypted PCL 5 jobs non encrypted PCL 5 jobs will be purged Currently the DES3 168 bit encryption method is widely used by the banking industry however the AES 128 bit encryption method was recently approved for use by the American Banking Associa...

Page 33: ...ng one of the designated fonts for each desired check field and then creating a custom PCM file generated automatically by the PCM file generator included in the TROY Printer Utility and then installing the PCM file on the host computer refer to the TROY Quick Start Guide A maximum of 128 characters can be stored for each audit record in the flash file system Two versions of the audit report can b...

Page 34: ...ed to automatically delete audit records at the conclusion of printing an automatic or manual report using the Auto Delete feature Most users do not want audit reports to print on expensive check paper Therefore the paper tray mapping feature can automatically configure audit reports to print using paper from a specified paper tray The TROY non volatile flash file system can store approximately 10...

Page 35: ... for the respective country replaces the U S dollar sign These symbols can be selected to print in the audit reports TROY Microprint Font Used to print security messages on checks that cannot be reproduced by photocopying TROY Barcode and POSTNET Fonts Used to print several types of industry standard barcodes for a variety of uses and also includes a POSTNET font for printing the U S postal bar co...

Page 36: ...y between printers even similar model printers can vary enough to cause the MICR line to print out of tolerance according to the ANSI X 9B specification resulting in rejected checks by the banking system check readers If the MICR line on your checks does not meet the ANSI X 9B specification for MICR line placement use this feature to make small vertical horizontal or rotational positioning adjustm...

Page 37: ...ly approved users will be able to disable the tray re mapping and access check paper For example with all of your paper trays re mapped to pull only from paper tray 1 the check paper stored in paper tray 2 will not be available regardless of the paper tray selected You can re map the printer paper trays using the TROY Printer Utility The TROY Port Monitor or a PCL command can be used to temporaril...

Page 38: ... When the PCL data stream is sent to the printer the MICR printer firmware will automatically replace the alternate ASCII character with the required ASCII character 27 escape character NOTE This feature is necessary only in rare cases for compatibility with some mainframe systems Refer to the TROY Programmer s Reference Guide for more information on using this feature TROY Security Printing Solut...

Page 39: ...f a print job is initiated when the keylock is in the Printer Locked position the printer control panel will display the message PRINTER LOCKED The user may unlock the printer move the keylock to either of the other two positions after a print job has been sent to the printer and then press the GO button to proceed with the print job without any loss of data NOTE The printer keylock switch setting...

Page 40: ...OTE Your TROY printer is shipped with two keys for each paper tray lock TROY strongly recommends storing the spare key in a secured location TROY MICR Secure EX printers available as an option on TROY MICR and MICR Secure printers utilize a security cover that is installed onto the rear of the printer to prevent unauthorized access to the blank check stock stored inside the printer paper trays an ...

Page 41: ...ccess to your proprietary printer resources security fonts digitized signatures logos macros etc settings passwords audit data and or unauthorized printing of your MICR documents TROY strongly recommends that you take proper precautions to prevent fraud forgery and accidental error both inside and outside your organization Some basic precautions include the following Controlling access to your pri...

Page 42: ...ter installation begins In addition to digitized signatures your company logo can also be digitized adding efficiency and convenience to your MICR printing process Please contact your TROY printer representative for digitizing information and pricing Step 3 Determine how many different check styles will be used refer to the TROY MICR Basics Handbook for information on check design Your TROY Securi...

Page 43: ...Y printer to print MICR documents Because selected TROY solutions provide user level security your TROY printer can be a shared device for printing both MICR and non MICR documents If this level of security is required in a shared environment the administrator should prepare a list from 1 to 19 user names and passwords each not to exceed eight characters in length in the range of A Z and 0 9 and a...

Page 44: ...k styles consider having TROY provide custom digital images of your company logo and check designs to allow use of blank check paper for all check printing jobs Check Styles Needed ___________________________________________________________________ Select a high quality security check stock refer to the TROY MICR Basics Handbook for specifications Call your TROY representative for more information...

Page 45: ...__________________ User Name ____________________________________________ Password _______________________ Decide if the TROYmark and or the TROY auditing features will be used if so the administrator must choose the font styles used for capturing the check data for use in the TROYmark background image and or the audit report Check Date Font ____________________________ Payee Name Font ___________...

Page 46: ...tween 1 and 9999 Printer PIN ______________ all print jobs will require a valid PIN before the job can be printed MICR PIN ______________ only MICR print jobs will require a valid PIN before the job can be printed Use the TROY Printer Utility to assign a PIN and a job name to a specific print job Job Name __________________________________________ PIN _______________ Job Name _____________________...

Page 47: ...n The TROY Printer Utility is intended for use by system administrators and should be installed only on the administrator s computer All printer settings including names passwords and PINs Personal Identification Numbers selected with the TROY Printer Utility will remain unchanged until modified by the administrator even if the printer power is cycled or the printer electronics are reset For a det...

Page 48: ...ouped under four pull down menus as shown below An arrow next to the menu selection indicates that additional selections are available for that menu item It is suggested that you print out this page for use as a convenient reference when using the TROY Printer Utility Security Printing Solutions User s Guide 50 70410 002 Rev A 4 2 ...

Page 49: ...rd box at the bottom of the Main Window screen If an administrator password has not been previously setup then leave the password box blank TROY Printer Utility File Settings Resources Help Admin Password Select the printer to configure from the following list TROY MICR Secure EX Printer LPT1 Selected printer location port TROY Security Printing Solution Windows Printer Driver Selected Printer Inf...

Page 50: ...iguration file for future use To save the current feature settings click on Yes type in a name for the file and then click on Save The data file will be automatically saved in the default UserData folder Retrieving Printer Settings To retrieve a previously saved printer configuration file access the TROY Printer Utility screen displaying the printer settings you wish to retrieve click on File and ...

Page 51: ...g system security will depend largely on the TROY security features you choose to implement For users of the TROY MICR Secure printer MICR IRD Secure EX printer and MICR Secure Memory Card Kit TROY highly recommends that administrators implement the use of individual user names and passwords data encryption PINs Personal Identification Numbers paper tray locks and TROYmark Secure EX series printer...

Page 52: ...password information to the printer The system will ask you to verify the new ADMIN password by retyping the new password in the Verification Window Type in the new administrator password and then click on OK A notification screen will appear stating that the password information was sent to the selected printer Click on OK to proceed All previous password information in the printer will be overwr...

Page 53: ...ources without using a password Attempts to add duplicate users will be ignored If you choose not to set up user names and passwords TROY encourages administrators to at least set up an administrator password to prevent unauthorized access to TROY Security Printing Solutions settings from either the TROY Printer Utility or the printer control panel After providing a valid user name and password in...

Page 54: ...ick on File Print Names and Passwords Printer Resident List Be sure to safely store or destroy the password list after use NOTE A printed copy of the user name and password list can be initiated from either the TROY Printer Utility or directly from the printer control panel Because there is no bi directional communication between the TROY Printer Utility and the printer the printout initiated from...

Page 55: ...box blank A blank no password will be recorded To modify or delete a user name or password click on the user name in the user list box and then click on Clear or Delete to remove the user and associated password Names Passwords Name MARY ADMIN JOHN KATHY STARSHIP Password Add Update Clear Delete Update Printer File Help 3 Click on Add Update to add the new user and password to the user list box Re...

Page 56: ...ray mapping assignment set in the TROY Printer Utility DISABLED uses the printer s factory default tray map settings Alt Escape Character ASCII NUMBER SELECTED uses the selected alternate ASCII character as a substitute for the ASCII escape character ASCII 27 NO CHANGE uses the standard ASCII escape character ASCII 27 required in all PCL Page Control Language commands sent to the printer Decryptio...

Page 57: ...as not loaded in the printer JOB PURGED IGNORE allows all MICR jobs to print regardless if MICR or non MICR toner is installed in the printer FLUSH purges the MICR print job from the printer memory and prints a page with the message This MICR job could not be printed because MICR toner was not loaded in the printer JOB PURGED Alt Command Set An optional feature that translates the command set into...

Page 58: ...l groups of words i e Stars fall never for color blue down out of sky or Grass greener hillsides bestow graces of charm etc or if using a single password select a unique set of alternating numbers and letters i e x23y4a2 or 6x2kyzb8a 3 After security options are set click on Update Printer to send the new settings to the printer All previous configuration settings in the printer will be overwritte...

Page 59: ...ers Refer to the next page for common tray map numbers TO MODIFY THE PRINTER TRAY MAPPING 1 From the Main Window click on Settings and then click on Tray Mapping 2 Click in the Tray Map box corresponding to each printer paper tray you wish to re map After all desired paper tray re mapping values have been entered click on Update Printer to send the new settings to the printer Click on OK to procee...

Page 60: ...n T model printers 5 5 5 Paper Tray 4 Optional item for all printers N A 8 8 NOTE The printer s media source option must be set to Classic to enable the tray mapping feature If this option is disabled in the Security Options screen of the TROY Printer Utility the factory default tray map settings will be active The tray ID numbers shown in the Tray Mapping screen may not represent the actual tray ...

Page 61: ...or the background image audit report and or secure seal must be specified for each desired check field in order to be captured Once the TROYmark and or audit reporting feature is enabled in the TROY Port Monitor refer to Section 5 Using the TROY Port Monitor the selected features will remain in effect for the duration of the print job When the print job has finished these features will automatical...

Page 62: ...he TROY Printer Utility refer to the TROY Quick Start Guide and follow the appropriate steps for installing the metrics file on the host computer NOTE If more than one data capture metrics file is installed using the same file name the previously installed metrics file will automatically be overwritten TROY recommends using only one data capture metrics file for each computer in your MICR printing...

Page 63: ...ight approximately a 7 gray medium approximately an 11 gray and dark approximately a 15 gray The administrator can also define up to three custom gray levels to ensure readability of the printed information on custom pre printed check stock refer to the example on the next page Once the desired check fields are selected for use in the background image the inclusion and exclusion rectangles must th...

Page 64: ...ed ON black square or OFF white square to customize the density level of the background pattern Up to three user defined density level patterns can be saved using Custom 1 default Custom 2 or Custom 3 TROYmark Pattern File Options Help Custom 2 Pattern Custom 3 Update Printer Custom 1 Thumbnail 3 Click on Update Printer to send these settings to the printer s flash file memory 4 To verify the corr...

Page 65: ...unt number date etc The Secure Seal feature requires a matched pair of template files an encoding template est file used by the TROY printer to encode the data into the seal and a decoding template dst file used by the check processor to decode via scanning the particular seal printed on your checks A sample seal template is provided with the TROY Printer Utility for demonstration purposes Once th...

Page 66: ...ame must match template file name being used Payee Name 32 alphanumeric Enter the payee name of the check Check Value 16 numeric Enter the dollar value of the check includes optional decimal point Account No 20 numeric Enter the account number of the checking account Routing No 20 numeric Enter the routing number of the checking account Date 20 numeric Enter the date of the check YYYYMMDD YYYY MM ...

Page 67: ...tom fields can be used for the metadata tags Seal data will use only the defaults Printer Utility settings and data specified Default values for all fields except Resolution X and Y are blank A default template is not provided Auto Apply Each Page Seal print event is triggered by an end of page event must be used with the Use Metadata option enabled Seal print event is triggered via data command U...

Page 68: ...ring s is matched in turn against the input data accumulated in each successive memory buffer If there is a match then the user defined substitution pattern is used to create a new buffer that is integrated into the print data stream Refer to the TROY Programmer s Reference Guide included as a PDF file on the TROY Security Printing Solutions CD for detailed information and programming examples TO ...

Page 69: ... processor window is already open with the desired pattern file ppx displayed click on File and then click on Print Pattern Processor Settings Printer Utility List Select the desired printer and then click on OK to print the report 2 If the pattern processor window is not open from the Main Window click on Settings and then click on Pattern Processor 3 Click on File Open and then select the desire...

Page 70: ...placed in the print data stream by selecting one of the designated fonts for each desired check field creating a custom PCM file automatically generated by the PCM file generator included in the TROY Printer Utility and then installing the PCM file on the host computer refer to the TROY Quick Start Guide A maximum of 128 characters can be stored for each audit record in the flash file system Two v...

Page 71: ...ords at the conclusion of printing an automatic or manual report using the Auto Delete feature Most users do not want audit reports to print on expensive check paper Therefore the paper tray mapping feature can automatically configure audit reports to print using paper from a specified paper tray The TROY non volatile flash file system can store approximately 10 000 records one record one MICR lin...

Page 72: ...ROY Date TROY Payee Custom 1 TROY Amount TROY Detailed Audit Report Record MICR Amount Payee Name Date Custom 00013 C1234567890c A123456789A 12345D67890C 2 673 00 John Q Public 10 05 2000 999 99 9999 QFG382M TO SELECT AUDIT OPTIONS 1 From the Main Window click on Settings and then click on Audit Options 2 Click on the down arrow of each selection box to choose the desired audit option 3 Click on U...

Page 73: ...Audit Options window NOTE If the Auto Delete feature is enabled the audit data will automatically be deleted when the audit report has finished printing NOTE TROY IRD 9050 1UP series printers must have the 100 sheet multipurpose tray installed to use standard size forms for printing audit reports TO DELETE AUDIT DATA 1 From the Main Window click on File Audit and then click on Delete Audit Data 2 ...

Page 74: ...f the two numbers will be used as the offset value for the MICR line NOTE If the auto rotate feature described on the next page is used in conjunction with the ExPT Offsets feature any adjustments made with the ExPT Offsets feature to the left or top offset registration will have the same effect on the page regardless of the page orientation Use the TROY MICR document template to verify correct pl...

Page 75: ...int Quality Document to verify adjustments Click on Yes to print the quality document or click on No to proceed without printing the quality document NOTE TROY IRD 9050 1 UP series printers must use the 100 sheet multipurpose tray to print test pages on standard size forms Security Printing Solutions User s Guide 50 70410 002 Rev A 4 29 4 When closing the ExPT Offsets window the system will prompt...

Page 76: ...n Settings and then click on ExPT Offsets Security Printing Solutions User s Guide 50 70410 002 Rev A 4 30 2 Click on the Image Rotate drop down box and select Enable 3 After all desired values have been entered click on Update Printer to send the new settings to the printer All previous MICR line and image offset values in the printer will be overwritten The system will prompt you with Print Qual...

Page 77: ...signatures etc The public memory area usually contains non proprietary resources company logos macros forms etc that are available to anyone using the printer Individual printer resource files can be deleted by printing a list of the printer s resources to view the currently loaded resources and then selecting the desired printer resource file using the file ID number displayed to the left of each...

Page 78: ...2 Click on the desired font macro form or data file s and then click on Open The selected file s will be displayed in the installation screen Choose either Secure File System or Public File System to load the selected file s in the desired memory area of the flash file system A Starting ID Number will be automatically generated for each file loaded into the flash file memory 3 Click on Update Prin...

Page 79: ...file system 2 From the Main Window click on Resources and then click on Delete Current Resources 3 Select the general group of printer Soft Fonts Data Files or Macros Forms you wish to delete and then click on Update Printer To delete a specific resource file or group of resources files enter the starting and ending ID numbers of the resource files you wish to delete refer to your printed list of ...

Page 80: ...te file you wish to load in the File Name box If you are not sure of the file name or location click on the folder icon located at the right of the File Name box to search for the update file After locating the update file click on the update file name and then click on Open The Firmware Update screen will appear with the update file name in the File Name box 3 Click on Update Printer to send the ...

Page 81: ... print quality will cause your checks to be rejected by the bank s automatic MICR readers and therefore you may incur significant manual processing fees from your bank for each rejected check The TROY MICR Quality Document is resident in the firmware of your TROY printer and can be printed out at any time using the TROY Printer Utility or printer control panel The TROY Quality Document will automa...

Page 82: ...er cartridge with your TROY Security Printing Solution Always replace the TROY MICR toner cartridge with a new TROY MICR toner cartridge when the TONER LOW message appears on the printer control panel MICR documents printed after a low toner condition may not meet MICR specifications and cause your printed checks to be rejected thereby incurring significant manual processing fees to you by your ba...

Page 83: ...of the Windows Security Font Demonstration page NOTE TROY IRD 9050 1UP series printers must have the 100 sheet multipurpose tray installed to use standard size forms for printing test and demonstration pages 1 From the Main Window click on the printer you wish to manage 2 Type in the current administrator password in the password box at the bottom of the Main Window If a password is not set then l...

Page 84: ...Section 4 Using the TROY Printer Utility Security Printing Solutions User s Guide 50 70410 002 Rev A 4 38 Verifying Windows Font Support cont ...

Page 85: ...ies printers must have the printer keylock switch set to Print MICR to enable printing of the PCL Security Barcode Demonstration pages NOTE TROY IRD 9050 1UP series printers must have the 100 sheet multipurpose tray installed to use standard size forms for printing test and demonstration pages 1 From the Main Window click on the printer you wish to access 2 Type in the current administrator passwo...

Page 86: ...Section 4 Using the TROY Printer Utility Verifying PCL 5e Communication cont Security Printing Solutions User s Guide 50 70410 002 Rev A 4 40 ...

Page 87: ...Section 4 Using the TROY Printer Utility Security Printing Solutions User s Guide 50 70410 002 Rev A 4 41 Verifying PCL 5e Communication cont ...

Page 88: ...1UP series printers must have the 100 sheet multipurpose tray installed to use standard size forms for printing test and demonstration pages 1 From the Main Window click on the printer you wish to manage 2 Type in the current administrator password in the password box at the bottom of the Main Window If a password is not set then leave the password box blank 3 From the Main Window click on File Pr...

Page 89: ...indow click on the printer you wish to manage 2 Type in the current administrator password in the password box at the bottom of the Main Window If a password is not set then leave the password box blank Download File Include job initialize and job exit data to file File Help File Name Include NVRAM download enter and exit data to file Download Include Administrator and Password data to file 3 From...

Page 90: ...the TROY Technical Support HTML page for telephone numbers and hours of business TO VIEW INFORMATION ON THE TROY WEBSITE From the Main Window click on Help and then click on TROY on the Web to access the TROY website Click on the Services and Support button at the top of the web page to view the available topics You can access the TROY website directly at http www troygroup com TO VIEW ON SCREEN H...

Page 91: ...tes the print data as needed via preset and or user defined commands and then sends the modified print data on to your TROY printer In this way the TROY Port Monitor allows you to embed additional user defined data and or print commands data encryption and TROY security commands into the print data stream generated by your Windows application before it is sent to your TROY printer Once the TROY Po...

Page 92: ...se see Section 4 Using the TROY Printer Utility for more information Some of the TROY Port Monitor features may not be available for your TROY Security Printing Solution The TROY Port Monitor can be configured to print to a local port LPT1 a network port IP address or UNC path or to a file for archival purposes The TROY Port Monitor allows users to perform the following actions within a single pri...

Page 93: ...on The screens required to access the TROY Port Monitor differ slightly between the Windows operating systems supported by the TROY Port Monitor Microsoft Windows 98SE ME 2000 NT4 0 and XP Once the TROY Port Monitor is accessed the screens within the TROY Port Monitor will appear identical across all Windows operating systems TO ACCESS THE TROY PORT MONITOR IN WINDOWS 98SE OR WINDOWS ME 1 Click on...

Page 94: ...SS THE TROY PORT MONITOR IN WINDOWS 2000 NT4 0 OR XP 1 Click on Start Settings and then Printers 2 Right click on the desired TROY printer icon and then left click on Properties 3 Click on the Ports tab Select the desired port that corresponds to the TROY printer being used and then click on Configure Port Settings to access the TROY Port Monitor ...

Page 95: ...nd none of the TROY Port Monitor security settings will affect the print job The Connection tab is used to select the type of port local or network you are using to send print data to the TROY printer TCP IP select this port if you are sending print data from your computer to a TROY printer over a public Internet or private intranet network You must specify a TCP IP address and port number The TRO...

Page 96: ...r computer to the TROY printer Encryption Method select the desired encryption method The Triple DES DES3 168 bit encryption method has been widely used by banking institutions however it is now being replaced by the AES Advanced Encryption Standard 128 bit encryption method formerly known as Rijndael The TwoFish 128 bit encryption method offers fast encryption processing performance All encryptio...

Page 97: ...e current print job Printer PIN enter a valid 4 digit PIN to enable printing of either a non MICR or MICR print job Entering an invalid PIN will cause the print job to be purged and the software will not provide the user with notification of this action MICR PIN enter a valid 4 digit PIN to enable printing of a MICR print job Entering an invalid PIN will cause the print job to be purged and the so...

Page 98: ...the page ensuring accurate MICR line placement TROYmark select Disable for no background image on the check or select either Light Medium or Dark to use a pre defined density level for the background image or select Custom to use a custom density level that best suits the design of your check Inclusion and Exclusion Regions enter the appropriate X horizontal and Y vertical offset numerical values ...

Page 99: ...andard Hewlett Packard printer features normally available through the printer control panel will remain accessible to anyone without entering a password Although the administrator password can be set via the printer control panel TROY strongly recommends using the TROY Printer Utility to select or modify the administrator password The TROY Printer Utility will automatically update the printer s a...

Page 100: ...then the default password is blank no password TO ENTER THE ADMINISTRATOR PASSWORD 2420 2430 4250 AND 4350 SERIES PRINTERS 1 Press the W button to select TROY MENUS and then press the button 2 Press the W button to select SECURITY MENU and then press the button 3 Ensure ACTION is highlighted and then press the button 4 Press the W button to select LOG IN and then press the button 5 Press the W but...

Page 101: ... then press the button again In the event that a cold reset is performed on your TROY printer due to servicing and or firmware updates all TROY managed variable values will be lost and therefore will require re entry by the user TROY Security Printing Solutions provide the ability to save and restore all TROY managed variable values TO SAVE OR RESTORE TROY MANAGED VARIABLE VALUES ALL PRINTER MODEL...

Page 102: ...ity Printing Solutions Menu Map The following sample menu map shows the available TROY features that are built into TROY Security Printing Solutions Depending on your type of TROY Security Printing Solution some of these features may not be available on your TROY printer refer to the menu maps on the following pages ...

Page 103: ...Section 6 Using the Printer Control Panel Security Printing Solutions User s Guide 50 70410 002 Rev A 6 5 TROY Security Printing Solutions Menu Map cont ...

Page 104: ...adjustments are made simultaneously to the MICR line and the page image positions using positive numbers then the sum of the two numbers will be used as the offset value for the MICR line NOTE The MICR line adjustments are preset at the factory TROY recommends that you do not alter these settings unless your bank of deposit notifies you of MICR line positioning errors on your deposited checks TO E...

Page 105: ... Rev A 6 7 2 Use the provided TROY MICR Document Template see the example below to evaluate the position of the printed MICR line on the bottom of your checks Refer to Section 3 MICR Quality Control in the TROY MICR Basics Handbook provided on the TROY Security Printing Solutions CD for instructions on using the TROY MICR Document Template ...

Page 106: ...value Each decipoint is equal to 1 720th of an inch Repeat this step for each parameter you wish to change 6 Press the W button to select AUTO ROTATION and then press the button 7 Press the W button to select ENABLE or DISABLE and then press the button to save this setting If enabled the page will print upside down 180 degree rotation from the currently defined orientation 8 Print a test page to e...

Page 107: ... and then press the button 4 Press the W button to select the desired adjustment parameter PAGE ADJUST X DECIPOINTS or PAGE ADJUST Y DECIPOINTS and then press the button 5 Enter the desired decipoint offset value 720 to 720 to reposition the page image X horizontal and Y vertical and then press the button to save each decipoint value Each decipoint is equal to 1 720th of an inch Repeat this step f...

Page 108: ...raphs provide some basic information for accessing and using the TROY fonts It is important that these fonts are kept secure to prevent unauthorized use and that the fonts remain unaltered to ensure accurate rendering by the TROY printer All TROY fonts reside in the secure memory area of the TROY Security Printing Solution and cannot be directly accessed through the printer control panel or other ...

Page 109: ...nsist of numbers with their alphabetic spellings placed directly below the numerical character These fonts are designed for use in the Legal Amount field only located directly below the Payee field You can enter alphanumeric symbols representing the amount of the check into this field The TROY Security font TROY SECURITY TROY SECURITY SPANISH is designed to prevent fraudulent alteration to the Amo...

Page 110: ...code below the postal address line Using the POSTNET font on your mailing envelopes and postcards will significantly decrease postal processing time and reduce the chance of errors when manual data entry is required at the post office The British Pound and European currency symbols are used in place of the U S dollar sign for the respective European country and can be selected to print in the audi...

Page 111: ...gure your data capture fonts refer to Section 4 Using the TROY Printer Utility Refer to the example below and the example on the next page Custom 2 MICR Line automatically captured TROY Date TROY Payee Custom 1 TROY Amount TROY Detailed Audit Report Record MICR Amount Payee Name Date Custom 00013 C1234567890C A123456789A 12345D67890C 2 673 00 John Q Public 10 05 2000 999 99 9999 QFG382M 6 8 3 7 5 ...

Page 112: ...the Data Capture Fonts cont 1 TROY Digital Signature 2 MICR Line automatically captured 3 TROY Payee 4 Custom 3 user defined non check data using the TROY Messaging font 5 TROY Date 6 TROY Amount 7 Custom 1 user defined data contained on the check 8 Custom 2 user defined data contained on the check ...

Page 113: ...nter fonts in order to prevent unauthorized printing using the MICR screen fonts on other Windows installed printers If the E 13B MICR screen font is used for printing the inversely printed white characters on a black background MICR screen font will not be readable by the bank reader sorter machines The uniquely displayed screen fonts ensure that the MICR font printed on your MICR documents is ge...

Page 114: ...s to be rejected by the bank The Convenience Amount fonts were also designed as non scalable fonts but can be changed increased or decreased from the default point size to meet your check printing requirements Changing the point size of a fixed font in Windows will only affect the horizontal spacing of the characters and not affect the vertical size of the characters The TROY Enhanced Convenience ...

Page 115: ...font set shown on the following pages mapped associated to standard computer keyboard characters using the corresponding ASCII number for each character and symbol on the keyboard For example the transit symbol one of the industry standard symbols used in a MICR line at the bottom of a check contained in the TROY E 13B MICR character table described on the next page does not exist on a standard co...

Page 116: ...able keys on a standard computer keyboard In this case these characters can be accessed by manually entering the ASCII number see example at right designated for each character refer to the character tables on the following pages The hexadecimal number shown below the ASCII number is used for programming mainframe computers To access a character or symbol that is not mapped to one of the keys on y...

Page 117: ...Section 7 Using TROY Fonts Security Printing Solutions User s Guide 50 70410 002 Rev A 7 10 Standard ASCII Character Set reference only ...

Page 118: ...Section 7 Using TROY Fonts Security Printing Solutions User s Guide 50 70410 002 Rev A 7 11 TROY MICR E 13B 12 Point Font Troy E 13B Esc ØQ Esc s1p12vØsØbØT ...

Page 119: ...onts Security Printing Solutions User s Guide 50 70410 002 Rev A 7 12 TROY MICR CMC 7 12 Point Font Troy CMC7 TROY Enhanced Convenience Amount Font Troy ECF Esc ØQ Esc s1p12vØsØb1T Esc 3Q Esc s1p vØsØb1ØT desired point size ...

Page 120: ... Point Font Troy SCF NOTE The TROY Enhanced Convenience Amount font can be used in place of the TROY Convenience Amount font in the legal amount field of the check To write the cents amount on the check type the capital letter that corresponds to the smaller cent characters shown in the example above i e A 0 B 1 C 2 Esc 1Q Esc sØp5 Øh16 ØvØsØbØT Esc 2Q Esc sØp6 ØØh22 ØvØsØbØT ...

Page 121: ...y Font Troy Security TROY Security Font Spanish Troy Security Spanish ESC 19U esc s1p vØsØb166Ø2T esc m1I desired point size Esc 4Q Esc s1p vØsØbØT desired point size Esc 4Q Esc s1p vØsØb4T desired point size NOTE The TROY Security Spanish Font is included in the International Font Collection provided on the TROY Security Printing Solutions CD ...

Page 122: ...Section 7 Using TROY Fonts Security Printing Solutions User s Guide 50 70410 002 Rev A 7 15 TROY Reverse Helvetica Font Troy Helvetica Rev ...

Page 123: ...Section 7 Using TROY Fonts Security Printing Solutions User s Guide 50 70410 002 Rev A 7 16 TROY OCR A Troy OCR A Esc ØO Esc s1p vØsØb1Ø4T desired point size ...

Page 124: ...nued NOTE This OCR font must be used at the designated point size to ensure optical readability Size I must use 12 point size upper and lower case characters can be used Size III must use 16 point size only upper case characters can be used Size IV must use 20 point size only upper case characters can be used ...

Page 125: ...Section 7 Using TROY Fonts Security Printing Solutions User s Guide 50 70410 002 Rev A 7 18 TROY OCR B Troy OCR B Esc 1O Esc s1p vØsØb11ØT desired point size ...

Page 126: ...7 19 TROY OCR B continued NOTE This OCR font must be used at the designated point size to ensure optical readability Size I must use 10 point size upper and lower case characters can be used Size III not supported Size IV must use 16 point size upper and lower case characters can be used ...

Page 127: ...Section 7 Using TROY Fonts Security Printing Solutions User s Guide 50 70410 002 Rev A 7 20 TROY UPC A Barcode Esc 8Y Esc s1p vØsØb246ØØT desired height ...

Page 128: ...Section 7 Using TROY Fonts Security Printing Solutions User s Guide 50 70410 002 Rev A 7 21 TROY UPC E Barcode Esc 8Y Esc s1p vØsØb2461ØT desired height ...

Page 129: ...Section 7 Using TROY Fonts Security Printing Solutions User s Guide 50 70410 002 Rev A 7 22 TROY EAN 8 Barcode Esc 8Y Esc s1p vØsØb2462ØT desired height ...

Page 130: ...Section 7 Using TROY Fonts Security Printing Solutions User s Guide 50 70410 002 Rev A 7 23 TROY EAN 13 Barcode Esc 8Y Esc s1p vØsØb2463ØT desired height ...

Page 131: ...Section 7 Using TROY Fonts Security Printing Solutions User s Guide 50 70410 002 Rev A 7 24 TROY BC25 Barcode Esc 4Y Esc s1p vØsØb2464ØT desired height ...

Page 132: ...Section 7 Using TROY Fonts Security Printing Solutions User s Guide 50 70410 002 Rev A 7 25 TROY BC39 Barcode Esc ØY Esc s1p vØsØb2467ØT desired height ...

Page 133: ...Section 7 Using TROY Fonts Security Printing Solutions User s Guide 50 70410 002 Rev A 7 26 TROY BC128 Barcode Esc ØY Esc s1p vØsØb247ØØT desired height ...

Page 134: ...Section 7 Using TROY Fonts Security Printing Solutions User s Guide 50 70410 002 Rev A 7 27 TROY POSTNET Esc 15Y Esc s1p vØsØb2477ØT desired height ...

Page 135: ...Section 7 Using TROY Fonts Security Printing Solutions User s Guide 50 70410 002 Rev A 7 28 TROY POSTNET Reverse optional Esc 15Y Esc s1p vØs33b2477ØT desired height ...

Page 136: ... the TROY Printer Utility The following TROY International fonts are non scalable fixed in size and can be used in the convenience amount field of the check The escape sequence used to call each font set in a non Windows environment is provided directly above each example The examples below may not be to scale British Large Convenience Amount Font Troy LCF British Esc 1Q Esc sØp5 14h16 Ø9vØsØb1T F...

Page 137: ...t British Small Convenience Amount Font Troy SCF British Esc 2Q Esc sØp6h22 68vØsØb1T French Small Convenience Amount Font Troy SCF French Esc 2Q Esc sØp6h22 68vØsØb2T Italian Small Convenience Amount Font Troy SCF Italian Esc 2Q Esc sØp6h22 68vØsØb3T Spanish Small Convenience Amount Font Troy SCF Spanish Esc 2Q Esc sØp6h22 68vØsØb4T ...

Page 138: ...cuments IRDs is described in the American National Standard for Financial Services X9 100 140 2004 Specification and is available on the ANSI American National Standards Institute web site www ansi org Condition Possible Cause Solution Incorrect data in MICR line account bank etc Error typing in the account etc Re enter the correct data Incorrect format of fields in MICR line according to your ban...

Page 139: ...ealer Enable MICR mode by issuing the appropriate escape sequence via your check writing software Install the correct orientation of MICR font via the TROY Memory Card Use the TROY MICR font or consult the non TROY MICR font manufacturer for assistance Verify the escape sequence accuracy MICR clear band has magnetically chargeable printing besides the MICR line on front or backside of document Bor...

Page 140: ...MICR line is skewed on document Your MICR paper was cut or perforated inaccurately lower edge of paper is not perpendicular to the right and left edges of paper Your MICR paper has changed properties due to environmental conditions in storage or handling Paper incorrectly loaded Faulty paper transport system in printer Measure your MICR paper and or perforation lines to ensure your MICR encoded do...

Page 141: ... ExPT feature to adjust the positioning of the MICR line on your printed checks Individual TROY printers may vary enough to require a one time adjustment of registration via the ExPT feature or your software program Small errors in the printer s registration can change the position of the MICR line which is most noticeable on the trailing edge of the printed page If the MICR line on your checks is...

Page 142: ... TROY MICR defaults TROY MICR toner cartridge should not be used if a LOW TONER message appears on the printer control panel display There should be no visual fading across the document Refer to TROY MICR paper specifications elsewhere in this guide and consult your paper vendor to ensure you have the correct paper including correctly preprinted background areas Also check to ensure your paper has...

Page 143: ...as not altered due to environmental conditions during storage and handling Try another TROY MICR toner cartridge If cartridge is faulty return to dealer Try TROY MICR toner cartridge or consult non TROY manufacturer for assistance Confirm by verifying with a non MICR application Contact TROY Technical Support for instructions Voids in characters in MICR line or other text Transfer roller wear chec...

Page 144: ... tend to jam or tear inside bank processing equipment Documents were folded spindled or otherwise roughly handled before they reached the bank of deposit Your bank s reader sorter equipment is out of adjustment Print test documents using TROY MICR toner or consult the non TROY manufacturer for assistance Ask your bank or one of the document testing facilities in the list following this table to de...

Page 145: ...ROY MICR paper specifications and consult your paper vendor to ensure you have the correct paper including correctly preprinted background areas Also check to ensure your paper has not altered due to environmental conditions before printing the checks Ask your bank for assistance in determining the cause of your rejects NO MICR TONER message displayed in the printer control panel No TROY MICR tone...

Page 146: ...fter the administrator password is entered Invalid administrator password was entered Enter the correct administrator password NOTE If the administrator password has been lost or forgotten perform the following three steps 1 Print a configuration page using the printer control panel or TROY Printer Utility 2 Do not continue to print MICR jobs 3 Call TROY Technical Support for assistance ...

Page 147: ...ROY MICR toner cartridge with a new TROY MICR toner cartridge Do not re install the old cartridge ACCESS DENIED MENUS LOCKED Indicates that the printer manager has engaged the Control Panel Lock feature See your printer administrator if you feel you must change Control Panel settings INSUFFICIENT AUTHORIZATION JOB PURGED User attempted to perform an administrator level function but was not logged ...

Page 148: ...d was invalid Resubmit the add user password job with the proper syntax AT MAX USERS ADD USER COMMAND IGNORED Trying to add more users to a printer than the printer can store Delete an unwanted user from the printer and then resubmit the add user job ERROR ADD USER COMMAND IGNORED Some other error occurred while trying to add a user to the printer Check the job for proper syntax Delete all users a...

Page 149: ... change a user password the syntax of the password provided was invalid Resubmit the change user password job with the proper syntax BAD USERNAME CHANGE USER COMMAND IGNORED Some other error occurred while trying to change a user password in the printer Check the job for proper syntax Delete all users and add them again If the problem persists call TROY for technical support BAD PASSWORD CHANGE US...

Page 150: ...e of the message The second line error message can appear as part of various different error messages and can be found separately in this message list Find the actual error in this message list and perform the suggested action for that error MACRO SAVE ERROR XXXXXXXXXXXXXXX An error occurred while trying to save a downloaded macro The actual error is shown in the second line of the message The sec...

Page 151: ...omputer and the printer during the TROY firmware image transfer XXXXXXXXXXXXXXXX is the actual error that occurred The two fields provide information that may assist TROY Technical Support in analyzing the error Try performing the firmware update again If the firmware update fails on the second attempt contact TROY Technical Support In almost all cases the error will be detected before the existin...

Page 152: ...r cycle printer power or perform a cold reset Wait for the initialization sequence to finish before continuing to use the printer The printer must be re initialized in order for the firmware update to take effect 53 ØX 1Ø ERROR Your printer detected the presence of a second memory card Remove the memory cards one at a time until the message is cleared or contact your authorized TROY service repres...

Page 153: ...reen font will be removed 5 Repeat steps two and three for each TROY screen font to be uninstalled 6 Close the Fonts Folder and Control Panel 7 If removing all the TROY support files proceed to the next section for removing all the TROY support files for Microsoft Windows 1 Close all applications before uninstalling the TROY support files 2 From the Start menu click on Settings and then click on P...

Page 154: ...ograms 4 Locate the TROY Printer Utility from the listing 5 Click on Add Remove 6 Follow the screen prompts 7 Close all remaining open windows The TROY Printer Utility files have been removed 1 Close all applications before uninstalling the TROY Port Monitor files 2 From the Start menu click on Settings and then click on Control Panel 3 Click on Add Remove Programs 4 Locate the TROY Port Monitor f...

Page 155: ...k the forms from the tray IMPORTANT IRD forms must be loaded into the printer with the bottom edge of the document the edge where the MICR line is printed oriented toward the front of the printer paper tray see page A 4 for details Failure to load the return IRDs as described will cause the IRD forms to jam in the printer NOTE To print documents using standard size paper TROY IRD 9050 1UP series p...

Page 156: ...the button Press the W arrow button until the PAPER HANDLING menu appears and then press the button again 3 Press the W arrow button to select the desired paper tray 2 or 3 size and then press the button 4 Use the UP DOWN arrow buttons to select CUSTOM and then press the button 5 Use the UP DOWN arrow buttons to select INCHES and then press the button 6 Use the numeric keypad to enter the X DIMENS...

Page 157: ...lly picking paper from the secondary paper tray when the first paper tray is depleted of paper stock 9 Press the back button once press the W arrow button until the CONFIGURE DEVICE menu appears and then press the button 10 Press the W arrow button until the PRINTING menu appears and then press the button 11 Use the UP DOWN arrow buttons to select DEFAULT PAPER SIZE and then press the button 12 Us...

Page 158: ... the return IRDs as described will cause the IRD forms to jam in the printer If you are using preprinted IRD security paper stock the paper should be loaded into the printer in accordance with how your IRD printing application is setup to print IRD documents It is recommended that you first print a test page to verify the correct orientation for loading preprinted IRD paper stock into the printer ...

Page 159: ...d with the IRD 9050 1UP printers cannot be used for standard form sizes To print standard size forms in the TROY IRD 9050 1UP printer the IRD paper trays must be substitutes with standard paper trays available as accessories from TROY The TROY IRD 9050 1UP printer supports two IRD standard 500 sheet paper trays plus an optional 2 000 sheet high capacity paper tray These three trays can be mixed be...

Page 160: ...50 1UP Series Printers TROY publishes a separate TROY IRD 9050 1UP Series Developer s Kit that includes technical information to help application developers implement support for the TROY IRD 9050 1UP series printers Application developers are encouraged to contact TROY technical support for additional information about the TROY IRD 9050 1UP Developer s Kit ...

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