Section 8
Troubleshooting / Error Messages
Security Printing Solutions User’s Guide -- 50-70410-002 Rev. A
8-7
Trouble-
shooting by
Symptom
(cont.)
Your bank reports a high reject rate
when processing your TROY MICR-
printed documents.
NOTE:
This section covers conditions
not addressed above. You should
also investigate all of the items
described above as possible causes
of bank rejects as well as the other
ANSI MICR specifications not
covered in this table.
A Non-TROY MICR toner was used.
The bank-of-deposit made a typing or
imprinting error when they encoded
the check AMOUNT onto the right
end of the MICR line.
Your MICR paper is out of
specification so that your documents
tend to jam or tear inside bank
processing equipment.
Documents were folded, spindled, or
otherwise roughly handled before
they reached the bank-of-deposit.
Your bank’s reader/sorter equipment
is out of adjustment.
Print test documents using TROY
MICR toner or consult the non-TROY
manufacturer for assistance.
Ask your bank or one of the document
testing facilities in the list following this
table to determine if the MICR line
error is in the TROY MICR-printed
portion of the bank-encoded portion
(many errors are bank induced).
Observe the condition of your
processed checks. Refer to this guide
for information on TROY and ANSI
MICR paper specifications. Your
paper vendor or bank may also provide
assistance.
Consider sturdier MICR paper or
improved check-handling processes
with your regular recipients.
Ask your bank for assistance in
determining the cause of your rejects.
