TransTel Communications Lynx DK6 Series, Master Programming Manual

Page: 179 / 185

LYNX Plus Programming Manual Rev 2.1c Page
179
Auto Attendant and DISA operation
DISA operation includes the Auto Attendant for handling Caller selected routing for incoming calls and the
option to dial through the system utilizing system trunks to dial to another destination. It operates on any
inwards ringing trunk except for Direct In dial calls ringing their assigned station. If the customer requires
callers to be able to dial a destination then the system should be set for Auto Attendant (DISA) operation.
Incoming callers can be given the option of dialling a full extension number, a single digit to a multiple
number of destinations or selecting an outside trunk, entering a password and dialling back into the
network to another destination.
DISA when enabled answers incoming calls after a programmable time interval, plays a message to the
caller giving them the dialling options, waiting a period of time to allow dialling to take place and then if
nothing is dialed or an invalid number is dialed it will play the invalid number dialled message and then
normally transfer the call to the operator(s). It is also possible to program the system to disconnect these
calls.
Several pre-recorded messages are programmed for DISA operation to play after a programmed time
interval to indicate the progress of the call including Console Busy, extension busy, extension no answer
even a call cut off message if absolutely necessary. Messages will repeat at the time intervals specified
until the caller is answered if full supervision is available when the caller hangs up..
A trunk which is answered by DISA will indicate solid red on the trunk DSS key after being answered by
DISA. Until answered it will ring on ring assigned stations and can be answered by these stations until the
DISA cuts in. If however the caller is being played a Voice message then they will not be automatically
answered until the message is complete and they are returned to the ringing state.
Enabling Auto Attendant/DISA Answer of Incoming Calls
In order to have incoming calls answered by DISA, the most important item which must be programmed is
the actual option that tells DISA which trunks to answer and when. DISA is enabled on a trunk by trunk
basis in Mode 35-tk-04. The options are as follows:
IP
Day Time Night Time
0
Disable Disable
1
Disable DISA Enable
2
DISA Enable Disable
3
DISA Enable DISA Enable
4
Disable ECF Enable
5
ECF Enable Disable
6
ECF Enable ECF Enable
7
DISA Enable ECF Enable
8
ECF Enable DISA Enable
Any option that indicates DISA Enable will result in the Auto Attendant/DISA answering the call.
DISA Answer Delay Time
Options 05-01-04 (DISA & ECF Access Delay Time – Day Service) causes Auto Attendant/DISA to
postpone answering incoming calls for the time period selected by this parameter. This option is designed
so that incoming calls can be presented to “live” operators and have the option of being answered by