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Avaya One-X 9608 IP Telephone – Quick Reference Guide 

 
This document is the basic instructions on your new telephone.  It includes brief explanations of the features you will 
need to use quickly.  Please reference the Avaya formal documents for more detailed instruction.

 

 

 

 

Important Definitions 

 

Softkeys & Softkey Labels

 – 

Softkeys are the white, rectangular buttons directly below the display screen that you use to 

perform actions – the action corresponds to the softkey label in the display.  NOTE – The softkey labels are context sensitive, meaning 
the available actions will change based on the state of your telephone.  (If your telephone is idle, you won’t see “Hold” or “Transfer” 
because there is no active call to hold or transfer) 

 

Navigation Arrows and OK button

 – 

located under the Softkey buttons, these keys enable you to scroll through line 

appearances or menu options on your telephone.  You can then use the 

OK

 button to select a line or feature.  NOTE - a highlighted 

line or feature is 

white writing on a black background

.

 

 

Phone screen vs. Features menu 

There are two main screens for your telephone’s display: the Phone screen, which shows your line appearances and your Features 
menu, which can show additional appearances and features if programmed by your administrator.  Use your Navigation Arrows left or 
right to toggle between the two screens.  You can then scroll up and down within the Features menu to view and activate available 
features. 

 

 

Press the 

Phone

 button to bring your telephone’s display to the screen with your phone lines and options for placing and 

receiving phone calls. 

 

 

  

Press the 

Message

 button to access your voicemail.  This button along with the indication on the top right of your telephone 

will light red when you have new messages.   (VM Access: Internal 

5101

, and external 

609-343-5101

.  Default password: 

2580

Summary of Contents for one-X 9608

Page 1: ... to scroll through line appearances or menu options on your telephone You can then use the OK button to select a line or feature NOTE a highlighted line or feature is white writing on a black background Phone screen vs Features menu There are two main screens for your telephone s display the Phone screen which shows your line appearances and your Features menu which can show additional appearances...

Page 2: ...iately activate a Crisis Alert button on appropriate Security and or Administrative telephones at your location including the telephone that dialed 911 so that they are informed and can direct Emergency Services as needed Users with the Crisis Alert buttons will need to note the display information and press the key twice to acknowledge and dismiss the ringing alert Answering a ringing call Lift t...

Page 3: ... work together to help you find an extension number of another co worker and call them 1 Scroll to Features using the right or left navigation keys 2 Scroll to and select Directory using the navigation keys 3 Using the touchtone keypad spell out the last name of the person you wish to find This is not like text messaging press the corresponding number once only for each letter you want to spell Ex...

Page 4: ...nd select the desired option Redial Toggle between One Number and List Visual Alerting voicemail light in upper right corner will flash to indicate incoming call Toggle On Off Pair Contacts to Calls Name field in your saved Contacts will pair with incoming caller id Toggle On Off 5 Select Save softkey when complete To Re label Buttons such as bridged appearances 1 Press the Avaya Home or Menu butt...

Page 5: ...d softkeys to make changes to the contact information 6 Press the Save softkey Deleting a Contact 1 Press the Contacts button 2 Scroll to the contact entry you wish to delete 3 Press the softkeys below More à Delete 4 Press the softkey below Delete again to confirm Press the History button to view your received missed and outgoing calls The telephone will store 100 log entries shared between the t...

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