Toshiba Strata DK PC Attendant Console, User Manual

Page: 52 / 144

Basic Calling
Transferring Calls
38
Strata DK PC Attendant Console 5/00
Taking Notes About a Call
You can write a short reminder note to help you identify who the caller is or who is
waiting on a particular line. The note appears on-screen next to the line number.
1. While connected to
the call, from the
Main Screen, select
the Take Note user
button.
Note
If you do not have
the Take Note
button, it has not
been assigned to
your console.
2. In the Line Note
dialog box, enter a
short Note (16
characters maximum)
to attach to the call.
You can use the note to record information about the
call. The note shows in the Hold window or in the
Notes window when a call is recalled to the console.
3. Select Save (or press
Enter
) to save the
note.
The note displays with the line number in the Loop
screen when the call is held. If the line recalls the
console, the name displays in the Information window.
The note stays with the call until it is disconnected.