Toshiba Strata DK PC Attendant Console, User Manual

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Basic Calling
Incoming Calls
Strata DK PC Attendant Console 5/00
33
➤
To retrieve a held call
➤
To use Automatic Hold
➤
To switch between held calls
➤
Double-click on the
held call in the Loop
box
...or
1. Highlight the held
call in the Loop box.
2. Select the
Retrieve
button.
The call moves from the Hold Loop to the Active Call
Area. Pressing the
Retrieve
button when a call is
not highlighted always selects the call at the top of the
list.
➤
While on a call,
select the
Answer
Incoming
button
to hold the existing
call and make a new
call.
The call is put on hold and answers the next call.
1. When two calls are
on hold, highlight the
held call in the Loop
box
...or
select the held call.
The Held Call moves to the Active Call Area and the
active call moves into the Hold List. If Automatic
Hold is not active, the active call disconnects.
2. Select the
Retrieve
button.
Note The above items require setting the option
“Automatic Hold” in the Setup menu or you
may drop calls.