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Strata CT Digital Telephone User Guide November 2001

xi

Introduction

How to Use This Guide

Conventions

Letters in [brackets] represent buttons which have Directory Numbers on them. For example:

Conventions

Description

Note

Elaborates specific items or references other information. Within some tables,
general notes apply to the entire table and numbered notes apply to specific
items.

Important!

Calls attention to important instructions or information.

CAUTION!

Advises you that hardware, software applications, or data could be damaged if
the instructions are not followed closely.

WARNING!

Alerts you when the given task could cause personal injury or death.

[DN]

Represents any Directory Number button, also known as an extension or
intercom number.

[PDN]

Represents any Primary Directory Number button (the extension number for
the telephone). An extra appearance of the PDN on the same phone is not
considered as a SDN.

[SDN]

Represents any Secondary appearance of a PDN. A PDN which appears on
another telephone is considered an SDN.

[PhDN]

Represents any Phantom Directory Number button (an additional DN).

Arial Bold

Represents telephone buttons.

Plus (+)

Shows a multiple PC keyboard or phone button entry. Entries without spaces
between them show a simultaneous entry. Example:

Esc

+

Enter

. Entries

with spaces between them show a sequential entry. Example:

#

+

5

.

Tilde (~)

Means “through.” Example: 200~220 station range.

➤

Denotes the step in a one-step procedure.

➤

Denotes a procedure.

See Figure 10

Grey words within the printed text denote cross-references. In the electronic
version of this document (Strata Technical Library CD-ROM), cross-
references appear in blue hypertext.

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Summary of Contents for Strata CT 2000 Series

Page 1: ... 2001 TOSHIBA Telecommunications Division Digital Telephone User Guide includes Single Line Digital Keyphone LCD Add on Module and Direct Station Selection Console Release 2 Digital Business Telephone Solutions ...

Page 2: ...d Version 2 November 2001 Copyright 2001 Toshiba Information Systems UK Ltd Telecommunications Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material...

Page 3: ...ted Documents Media xii Chapter 1 The Digital Telephone Grand Tour Digital Telephone Models 2 Buttons 4 Fixed Buttons 4 Flexible Buttons 6 LCD 9 LCD Buttons 9 LED Indicators 10 On hook Off hook 11 Volume Controls 11 Chapter 2 Features Before You Begin 13 Automatic Line Selection 14 Ringing Line Preference 14 Signalling 14 Quick Reference 15 ...

Page 4: ...ed 19 Alarm Reset 20 Alert Signalling 20 Attendant Console Calling 21 Automatic Busy Redial ABR 21 Automatic Callback ACB 22 Automatic Hold 24 BGM Over Telephone Speakers 25 Call Forward 25 Call Forward Modes 26 Using Call Forward Buttons 27 Using Access Codes 27 LCD Telephones 27 Call Forward All Calls 28 Call Forward Busy 29 Call Forward No Answer 29 Call Forward Busy No Answer 30 Call Forward F...

Page 5: ... Lock s 45 Door Phone s 46 DTMF Tone Dialling with and 48 Emergency Ringdown Hotline Service 48 Group Listening 49 Handsfree Answerback 49 Handsfree Monitoring 50 ISDN Outgoing Calling 51 Message Waiting 51 Message Waiting Light on PDN 52 Message Waiting Light on PhDN MW 53 Message Waiting Light on Another Telephone 53 Microphone Cut Off 54 Off hook Call Announce OCA 54 HS OCA 56 SP OCA 56 Overrid...

Page 6: ...l Number Linking 69 Chain Dialling Speed Dial Numbers 71 Timed Reminders 72 Tone Pulse Dialling 74 Two Tandem Exchange Line Connection 75 DN Button 75 Exchange Line Buttons 76 Supervision 77 Voice Mail Integration 78 Message Mailbox 78 Message Retrieval 79 Call Forward to Voice Systems 80 Chapter 3 LCD Operation Control Buttons 84 Soft Keys 85 Soft Key Display 86 How to Use Soft Keys 86 Soft Key P...

Page 7: ...eminders 104 Name Number Display 104 Chapter 4 The Single Digital Telephone Grand Tour Buttons 108 LED Indicators 109 Volume Controls 110 On hook Off hook 110 Chapter 5 Single Line Digital Telephone Features Before You Begin 111 Automatic Line Selection 111 Ringing Line Preference 111 Incoming Call Ringing Patterns 112 Feature Codes 112 Quick Reference 113 Making an Internal Call 113 Making an Out...

Page 8: ...23 Call Park Orbits 126 Call Pickup 127 Pick up Calls to a Group 128 Conference Calls 129 Exchange Line Queuing 131 Direct Inward System Access DISA 132 Door Phones 134 DTMF Tone Dialling with and 135 Hold 135 Retrieve a Call on Hold 135 Retrieve a Call on Exclusive Hold 136 Message Waiting 136 Set Message Waiting on Other Telephones 137 Override Calls 138 Busy Override or Off hook Call Announce 1...

Page 9: ...0 Calling a Station 150 Transfer to an Idle Station 151 Call Transfer with Camp on 151 Call Answering Exchange Line 152 Speed Dial 152 Paging 153 Call Forward Override DSS Override 153 Night Transfer 153 Appendix A Digital Telephone Access Codes Exchange Line Access Codes 155 Feature Access Codes 156 Paging Access Codes 156 Speed Dial Access Codes 158 Appendix B Single Line Digital Telephone Acces...

Page 10: ...viii Strata CT Digital Telephone User Guide November 2001 Contents Appendix C Button Labels Notes to Users Index ...

Page 11: ... series digital telephones for Strata CT systems Models covered in this user guide include digital telephones equipped with a Liquid Crystal Display LCD and or speakerphone 2500 series Also discussed are the Single Line Digital Telephone DKT2001 Digital Add on Modules DADMs and the Direct Station Selection DSS Console ...

Page 12: ...tons Chapter 6 Add on Module DSS Console describes the feature buttons and their associated LED s for the ADM and DSS Consoles Appendix A Digital Telephone Access Codes provides instructions for programming a sequence of steps or access codes onto feature buttons It includes Exchange Line Access Codes Paging Group Codes Feature Access Codes User Programmable Buttons and Speed Dial Access Codes App...

Page 13: ...sion or intercom number PDN Represents any Primary Directory Number button the extension number for the telephone An extra appearance of the PDN on the same phone is not considered as a SDN SDN Represents any Secondary appearance of a PDN A PDN which appears on another telephone is considered an SDN PhDN Represents any Phantom Directory Number button an additional DN Arial Bold Represents telephon...

Page 14: ...ovides a quick reference for frequently used digital telephone features Strata CT Electronic Telephone User Guide explains all the procedures necessary to operate Toshiba proprietary electronic telephones including all LCD features It also includes instructions for using the electronic DSS console Strata CT Electronic Telephone Quick Reference Guide provides a quick reference for frequently used e...

Page 15: ...nt navigate and search publications for Strata DK40 and Strata CT digital business telephone systems It also includes Strata CT ACD Documentation including the ACD Agent Guide and ACD Supervisor s Guide ACD Installation and Programming instructions are included in the Strata CT Installation and Maintenance Manual and the Strata CT Programming Manual ...

Page 16: ...xiv Strata CT Digital Telephone User Guide November 2001 Related Documents Media Introduction ...

Page 17: ...are accessed with a feature button or a brief access code If your telephone is equipped with an LCD information and feature prompting makes call handling more efficient and provides easy access to frequently used features Abbreviated feature prompts guide you through specific tasks In addition to the standard features the LCD telephones provide Alphanumeric Messaging Busy Lamp Field BLF Identifica...

Page 18: ... without lifting the handset DKT2510 FSD 10 button model equipped with a LCD and a speakerphone which enables users to make and receive outside and internal calls without lifting the handset DKT2520 FS 20 button speakerphone model which enables users to make and receive outside and internal calls without lifting the handset DKT2520 FSD 20 button speakerphone model equipped with an LCD and a speake...

Page 19: ...er 2001 3 The Digital Telephone Grand Tour Buttons Buttons Figure 1 20 button Digital Speakerphone with LCD 0539 Dial Pad Handset Red Green LED Indicators LCD Display LCD Control Soft Key Buttons Flexible Buttons Fixed Buttons Microphone Location ...

Page 20: ...t up conference and transfer calls see Conference Calls on Page 41 Hold Press once to hold internal or outside calls The Line LED flashes green at the internal hold rate or press twice to enable Exclusive Hold The Line LED flashes green at the exclusive hold rate Exclusive Hold enables you to place a call on hold so that only you or somebody using a Call Pickup code at another station can retrieve...

Page 21: ... DN calls to enable Handsfree Answerback and OFF if you receive a ring first call Mic may be ON OFF when placing an on hook Exchange line or internal DN call Each station s Mic can be set in system programming to switch ON OFF with one touch to switch OFF only while pressed and held or to be either ON OFF at the start of handsfree dialling To talkback to an HS OCA call press and hold Mic and talk ...

Page 22: ...ble Exchange Lines from a group of lines appearing under one button If your telephone does not have a Line or Pooled Line Grp button and you want to access outside Exchange lines you can use access codes For a listing of these codes see Digital Telephone Access Codes on Page 155 Spkr Speaker Press to toggle the speaker ON OFF The LED indicates the status of the speaker Spkr must be pressed and hel...

Page 23: ...ions Button Definitions PDN Primary Directory Number Press to answer a call to the Primary Directory Number or to initiate a phone call The PDN is specifically your Extension Number or Intercom Number Your telephone can have up to four PDN buttons with your number You can set Call Forward and Voice Mail ID code for your PDN SDN Secondary Directory Number A PDN of another telephone which appears on...

Page 24: ...lay or telephone keystrip label see your System Administrator for button assignments If your telephone has not been programmed for a Speed Dial button you can substitute the key in any of the procedures that appear in this guide 210 3 210 2 210 1 211 2 211 1 500 MW 50 510 540 Station 210 s Primary Directory Numbers PDNs Secondary Directory Numbers SDNs of Station 211 Calls to Station 211 can be or...

Page 25: ...e shown with Soft Keys turned OFF If your telephone has Soft Keys turned ON the displays may be different e g the information on rows 1 and 2 is reversed but they still enable you to follow the steps in this guide LCD Buttons There are two sets of buttons available with the LCD Control and Soft Key see Figure 3 The Control buttons consist of the Mode Page and Scroll functions while the Soft Keys o...

Page 26: ...s only at the station that places the call on hold 4 pulses second for 1 8 second ON OFF 1 2 second ON OFF Hold Consultation during consultation transfer to another station 10 pulses second steady Hold Exclusive outside line 10 pulses second steady Hold Recall when held call recalls your idle station 1 second at 2 pulses second 1 second at 10 pulses second flashes Hold Exclusive Recall 1 second at...

Page 27: ...ld down either button the volume continually changes about every half second until the level limit is reached You hear ring tone as long as you press a Volume button when your telephone is idle The method for changing feature volume varies Some features can be adjusted using only the Vol Vol see Table 4 and others require additional buttons see Table 5 on Page 12 Table 4 Using only Vol Vol Feature...

Page 28: ...ing hold Redial and Vol The tones are received over the handset headset and speaker On hook Off hook While pressing hold Redial and Vol The tones are received over the speaker Muted Tone Burst Tone sent for Busy or DND Override Call Transfer with Camp on etc On hook DN followed by 6101 then Vol Vol You hear the muted tone for 15 seconds or until disconnected by pressing Spkr Ringing Handsfree Answ...

Page 29: ...Before You Begin If you are a new user of the Strata CT digital telephone you need to find out if your telephone has been set up for Automatic Line Selection and Ringing Line Preference You will also need to know if your telephone has tone or voice first signalling when you receive an internal call Tone Signalling rings Voice First Signalling does not ring instead you hear a long tone then the cal...

Page 30: ...dset or pressing Spkr You do not have Ringing Line Preference if you have to press the button associated with the ringing call flashing LED to answer the call If your telephone does not have Automatic Line Selection press the flashing DN or Line first before using the handset or Spkr Signalling If you hear a long tone followed by a caller s voice you have Voice First Signalling Talk in the directi...

Page 31: ...s standard features Making an Internal Call Making an Outside Call 1 Lift the handset or press Spkr or if you do not have Automatic Line Selection press a DN 2 Dial a directory number 201 3 When finished with the call hang up or press Spkr 1 Lift the handset or press Spkr or if you do not have Automatic Line Selection you must also NO 203 201 NO 203 USING LINE 6 ...

Page 32: ...isplayed as you dial The display automatically changes from dialled number to elapsed time after a programmed period After you hang up elapsed time is displayed for 15 seconds and then changes to date time display 3 When finished with the call hang up or press Spkr 1 Access an outside Exchange line 2 Dial the number 3 Press Start The dialled digits will not be sent until you press this button or u...

Page 33: ...andset when the called party answers Note If you have a full speakerphone you do not have to lift the handset 4 When finished with the call hang up or press Spkr Lift the handset or press Spkr or if you do not have Ringing Line Preference press the flashing DN Line or Pooled Line Grp and lift the handset The green LED changes from incoming call rate to the in use rate Your LCD displays the answere...

Page 34: ...ecorded by the system and can along with the details of the calls be printed on a Station Message Detail Recording SMDR report Forced Account Codes Verified Non Verified Some applications require you enter an Account Code called a Forced Account Code before dialling a telephone number If the system is set for Verified Account Codes station users must enter specific codes when entering the Forced A...

Page 35: ... system is set for Verified Account Codes station users must enter specific codes when entering the Voluntary Account Code s or the code is not validated for the SMDR call report To dial using a Voluntary Account Code 1 After accessing an Exchange line press Account Code or Speed Dial 50 or Speed Dial 50 B5CAU B5CBU or 50 050 if your telephone does not have a speed dial button or Cnf Trns 46 Your ...

Page 36: ...manager might alert his her administrative assistant to enter the office You can have as many as four Alert Signal s to send or receive an Alert Signal to from other telephones An Alert Signal is sent even if the alerted telephone is busy on off hook or in the DND or Call Forward mode To send an Alert Signal Press Alert Signal An alert tone sounds at the designated station If the code is invalid y...

Page 37: ...stem redials an outside number that is still busy ABR resets and tries again This feature may not be allowed on some or all lines in your system depending on the telephone line type connected ABR is not attempted while your station is busy but continues to time out The system inserts a pause P on your LCD before redialling the number Press a DN 0 The call rings the Attendant Console s 0 button Dia...

Page 38: ... lines are busy 1 When you reach a busy number press Auto Busy Redial The LED flashes red or Cnf Trn 44 You hear confirmation tone 2 Hang up or press Spkr 3 The system redials up to 15 times every 30 or 60 seconds depending on system programming 4 Your telephone receives ring tone when ABR dials the number and it is available The DN or Line and Spkr LEDs flash green 5 Lift the handset or press Spk...

Page 39: ...or Exchange line becomes idle For busy DND station the DN LED flashes green incoming call The station number you called 210 displays For busy Exchange line the DN LED from which you attempted to first access the line flashes red incoming call rate The seized line s number 3 displays 4 Answer within three rings to prevent the callback from being cancelled After you answer you hear a single tone and...

Page 40: ...ing calls drop if you do not press Hold before answering or making another call To use Automatic Hold While on a call press another Line or DN to receive originate a new call The LED of the accessed line flashes in use The first call is put on hold and the LED flashes on hold To switch between calls Press Line or DN of the held call The LED of the line just accessed flashes in use The LED of the L...

Page 41: ...N and eight PhDNs Each DN can be independently set for a different Call Forward feature Call Forward must be set before the call is received and has priority over the Station Hunt feature To set call forward from a PDN or PhDN You must set the call forward from your telephone Your telephone must be programmed as the owner of the PDN or PhDN Note If you hear a re order tone when following any of th...

Page 42: ...o Answer when receiving Voice First handsfree calls Callers can activate voice first or OCA by dialling 1 1 1 1 during their voice announcement Call Forward Busy No Answer forwards all calls to your station immediately whenever you are busy in the DND mode or after ringing and you do not answer the call within a designated time set by you when you enable the feature Your station can be programmed ...

Page 43: ...aneously with Call Forward External Using Call Forward Buttons If your telephone has been system programmed for a Call Forward button you can use one of the following Call Forward buttons to set the feature for a PDN Call Frwd All Calls Call Frwd Busy Call Frwd No Answer Call Frwd Busy NAns Call Forward External and Call Forward to Call Forward Fixed feature Using Access Codes If your telephone ha...

Page 44: ... display will scroll off the LCD and only portions of the entries will remain Call Forward All Calls To cancel a Call Forward All Calls Press Call Frwd All Calls Spkr or PDN 601 Spkr 1 Press Call Frwd All Calls or PDN PhDN 601 The LED flashes red You hear confirmation tone after 601 is dialled 2 Enter the destination DN 3 Press Call Frwd All Calls or Spkr if access code used The LED lights steady ...

Page 45: ... Busy or Spkr if access code used The LED lights steady red and calls forward to the stored directory number 203 1 Press Call Frwd No Answer or PDN PhDN 603 The LED flashes red You hear confirmation tone after 603 is dialled 2 Enter the destination DN 3 Press Speed Dial Note Skip this step if you pressed Call Frwd No Answer in Step 1 The pre set time delay for calls forwarding is 12 seconds NO 201...

Page 46: ...r Redial then Spkr if access code was used in Step 1 The LED lights steady red and calls forward to the stored directory number 203 1 Press Call Frwd Busy NAns or PDN PhDN 604 The LED flashes red You hear confirmation tone after 604 is dialled 2 Enter the destination DN 3 Press Speed Dial Note Skip this step if you pressed Call Frwd Busy NAns in Step 1 The pre set time delay for calls to ring befo...

Page 47: ...PDN or voice mail device set in system programming or press Call Frwd to a second time to cancel the feature 4 Enter the time delay 08 60 seconds Note Skip this step if you do not want to change the time The LCD displays the amount of time entered 16 5 Press Call Frwd No Answer or Redial then Spkr if access code used in Step 1 The LED lights steady red and calls forward to the stored directory num...

Page 48: ... calls to your PDN do not forward to external destinations Only incoming calls over Exchange lines dedicated to immediately ring on your PDN private Exchange Line Line Line Line button and or Direct In Dial line calls forward Any of the other Call Forward modes can be set for your PDNs or PhDNs simultaneously with Call Forward External Use the Speed Dial storage procedures detailed on Page 64 When...

Page 49: ...our PDN You hear a confirmation tone If a number is not dialled the system automatically makes the DISA Exchange line ring as a normal incoming call Then if the call is not answered within 15 seconds after the ringing starts it disconnects 3 Enter the Remote Call Forward External security code You hear a confirmation tone See the System Administrator for the security code which is assigned to your...

Page 50: ...ng occurs If your station is idle when the system Call Park recall timer expires the parked call automatically recalls to your station If your station is busy the parked call camps on If you have an LCD telephone you can let the system automatically select an available orbit number which displays on your LCD To monitor the calls parked at your station see Call Park Orbit List Display on Page 91 To...

Page 51: ...ed call recalls your phone the LCD shows the line or DN that is recalling and the orbit number 1 Press Park in Orbit or DN 332 DN can be PDN SDN or PhDN 2 Enter the Orbit Number where the call is parked The DN LED flashes at the in use rate when the call is retrieved 1 While on a call press Park and Page or Cnf Trn 331 The LED flashes green consultation hold 2 Enter a General Orbit Number 900 919 ...

Page 52: ...r Zone access code see Tables 15 and 16 on Page 157 respectively After you enter an Orbit Number a short burst of dial tone prompts you to enter the Page access code The LCD shows the 999 Auto Park entry The LCD shows the Line being held and its orbit number Example Line 2 is held on orbit 900 4 Make your announcement include the Orbit Number 5 Hang up to free the paging device If the parked call ...

Page 53: ...re in your group or in other groups This feature does not pickup held calls You may belong to more than one group See your System Administrator for group assignments 1 Press Directed Pickup or DN 5 The directed PDN is the Primary Directory Number of the station that has the ringing or held call that is to be picked up 2 Dial directed PDN If more than one call is on hold the call on the telephone s...

Page 54: ...ll Page exclusively To pickup a page or internal call Call Transfer with Camp on You can transfer calls to idle or busy DNs Hunt Group Numbers ACD Group DNs etc You cannot transfer or camp on to a station s PDN or PhDn if the station is in the DND mode unless the station s PDN or PhDN appears on other stations 1 Press DN You hear dial tone 2 Enter 5 then the access code 320 339 of the group to whi...

Page 55: ...Line LED flashes green on hold If you transferred the call from a DN the DN s LED turns off The Exchange line or DN camps on to the called station and the called station receives a warning tone The camped on call rings when you hang up or to reconnect to the transferred line before it is answered press the flashing Line or DN 42 The Line LED is a steady red when the called station answers the tran...

Page 56: ...e current call on hold To answer a waiting call by disconnecting or transferring the current call Press Hold The existing call is placed on hold The camped on line rings your station the Line LED flashes green incoming call or if your telephone has the Auto Hold feature just press the flashing DN or Line You are connected to the transferred call The DN or Line LED flashes green in use Note See you...

Page 57: ...y tone or no answer press Cnf Trn to return to the original connection The new station is not conferenced unless its user lifts the handset or presses a DN to answer 1 While on a call press Cnf Trn You hear dial tone and the DN or Line LED flashes green conference rate 2 Dial a DN or access an Exchange line and dial the telephone number 3 When the called party answers press Cnf Trn All parties are...

Page 58: ...mber You hear a ringback tone signal then an internal dial tone for 10 seconds If you do not dial within 10 seconds the system automatically causes the DISA Exchange line to ring a telephone or group of telephones designated in system programming Then if the call is not answered within 15 seconds after the ringing starts it disconnects 2 When you hear dial tone dial a DN You hear ring tone When th...

Page 59: ...r Exchange line access code You hear dial tone If you do not hear dial tone you must also dial a DISA security code or dial an Exchange line or Exchange line access code and then a DISA security code See Table 14 on Page 156 access codes You hear dial tone Note See the System Administrator for the DISA security code number If the correct code is not entered the call disconnects 3 When you hear dia...

Page 60: ...l external and transferred calls do not ring your station and OCA calls are denied You can continue to make calls while in the DND mode If your PDN or PhDN appears on other stations calls to your PDN or PhDN flash on your station and flash or ring the other stations This enables your calls to be answered at the other stations or yours even while your station is in the DND mode Your alert partner t...

Page 61: ... for Call Forward Busy or Call Forward Busy No Answer If you press Do Not Disturb while a call is ringing the ringing stops The LED continues to flash Door Lock s Your telephone may have up to five Unlock Door button s which enables you to unlock a door To unlock a door Press Unlock Door The door unlocks for three or six seconds set in system programming The Unlock Door LED is lit while the door i...

Page 62: ...r phones vary by Strata CT system with up to 12 as the maximum for larger systems LCD telephones display the door phone ID when calls are made to from door phones e g door phone 1A The ID enables you to know the door phone DN For example door phone 1A corresponds to Door Phone DN 151 1B to 152 etc Door phone IDs and the corresponding DNs are shown in Table 6 Table 6 Door Phone Lock IDs Locations D...

Page 63: ... 30 access is a system option that may not be turned on for your system 1 With the handset off hook press a DN You hear dial tone and the LED flashes green in use 2 Dial the DN for the desired door location If you have an LCD telephone see Table 6 for the DN A two way talk path exists between your telephone and the called door phone You can audibly monitor the area around the door phone Note Door ...

Page 64: ...F tones and digits 0 9 for the duration of the call This procedure must be repeated on each call where you require such output Emergency Ringdown Hotline Service The Emergency Ringdown or Hotline Service feature enables standard telephones to automatically ring a designated extension by going off hook Digital telephones cannot perform this feature but they can receive Emergency Ringdown or Hotline...

Page 65: ...g Tie Line calls without lifting the handset To receive a handsfree internal call Notes A DN must be pressed or the handset must be taken off hook to actually answer the call This is necessary before transferring or placing an internal call on hold You can press Vol or Vol to control the volume of the Handsfree Answerback caller s voice and ring tone See Chapter 1 The Digital Telephone Grand Tour ...

Page 66: ...ff hook call press and hold Spkr The Spkr LED lights red 2 Place the handset on hook The Spkr LED stays on and you can hear the distant party through your telephone speaker 3 Release Spkr For privacy press Mic to turn your telephone s microphone off Otherwise your conversations may be picked up 4 Lift the handset when the party returns Note Each station s Mic can be set in system programming to sw...

Page 67: ...n leave a message waiting indication at the station The Msg LED at the called station flashes and the user can call you back by pressing the Msg button with the flashing LED Voice mail devices as well as people can leave message waiting indications All telephones have a standard fixed Msg button LED for receiving retrieving messages left by callers that called the station s PDN Telephones that own...

Page 68: ...ll to display them In the example shown at right the display indicates that station DN 203 received a message signal from DN 201 The indicates additional messages 3 After receiving the message s place the handset on hook If the Msg LED continues to flash you have more messages repeat the Steps to retrieve them Voice mail devices may cancel the indication after a short delay Press Msg and lift the ...

Page 69: ...t a later time The red PhDN MW LED on your phone continues to flash 2 After receiving the message press Spkr or place the handset on hook If you have more messages the red PhDN MW LED continues to flash To answer the next message repeat this procedure 1 Press PhDN You hear a steady dial tone 2 Enter 409 The dial tone stops 3 Press Spkr The PhDN MW LED turns OFF indicating that the message has been...

Page 70: ...To turn the microphone ON OFF Press Microphn Cut off to toggle between ON OFF Off hook Call Announce OCA This feature enables you to call and speak through either the handset or the speaker of an off hook busy digital telephone The called station must be set in system programming for this feature to work The calling station can be set in system programming for OCA to occur automatically when calli...

Page 71: ...arty see Microphone Cut Off on Page 54 To make an OCA call Voice First Signalling Lift the handset and dial the DN You hear a single tone optional or nothing and can talk to the station Automatic OCA Note If you receive busy tone press 2 to OCA the station and talk An optional tone is heard at the busy station indicating that you are connected on an OCA call To make an OCA call Tone Signalling 1 L...

Page 72: ...m hearing you To disconnect an SP OCA call to your station Press Spkr The SP OCA call made to your station disconnects Press and hold Mic This puts the original party on hold and you are connected to the HS OCA call for as long as you press Mic When you release Mic the HS OCA party can not hear you but you can still hear the original and HS OCA parties or HS OCA Talkback You are connected to the p...

Page 73: ...ther phones The Privacy on Line does not block this feature Privacy Override enables you to enter an established call on a private common Exchange Line button it will not operate on common DNs which are always private See Conference Calls which allow up to four parties to talk on a DN button Up to two station users can enter an existing Exchange line to station call i e up to three stations can be...

Page 74: ...n number 210 you have overridden Your LCD displays DND OVR DENY if the station you called denies Do Not Disturb Override After reaching a busy station press 3 You enter the conversation The called parties may hear an optional tone signal prior to your entering the conversation or if you have an LCD phone use the OVRD Soft Key See How to Use Soft Keys on Page 86 The overridden station 210 displays ...

Page 75: ...verridden station s LCD displays the initiating station s number 204 1 Access an Exchange line You hear dial tone and the LED flashes at the in use rate 2 Press Cnf Trn 47 You no longer hear dial tone and your LCD prompts you to enter a code 3 Enter the Toll Restriction Override Code four digits You hear dial tone For security reasons the override codes are only available on a selected basis See y...

Page 76: ... Page 1 Press DN lift the handset and enter a paging access code Note Each of the page access codes including the PDN button can be stored on an SD button See Speed Dial Advanced Features on Page 66 2 Use a normal voice level to make your announcement then repeat it 3 Hang up 1 With the handset off hook press All Call Page or DN 39 The All Call Page button pages All Call Page telephones but does n...

Page 77: ...on a common Exchange line just by pressing Line on their telephone It only works on common Exchange lines i e Exchange lines which appear on more than one telephone Privacy Release cannot be used on single appearing Exchange lines or multiple DN buttons Calls on common DNs are always private and cannot be accessed by more than one telephone Similar to conference calls up to three stations can be c...

Page 78: ...e touch of a button To save a telephone number While on a call that you dialled busy talking or ringing press Save Last Number To call a saved telephone number Access a DN or Exchange line then press Save Last Number The system automatically dials the saved number While on a call you receive an incoming call Press Release and Ans Releases the original call and answers the new incoming call Note Yo...

Page 79: ...e handset To change from handset to speakerphone To make a call on hook dialling 1 While on a call press and hold Spkr 2 Return the handset on hook 3 Release Spkr 1 With the handset on hook access an Exchange line or press a DN You hear dial tone and the Line or DN LED flashes green in use 2 Dial a telephone number You hear ringback tone or busy tone if busy 3 Speak in a normal voice level toward ...

Page 80: ...esignated station typically the System Administrator s station and can be used by other stations See System Administrator User Guide for storing instructions Important If you do not perform the following procedures within a specified time set in system programming for either one or three minutes when storing speed dial numbers the operation times out and your telephone returns to idle mode 1 With ...

Page 81: ...cess code before the telephone number See Exchange Line Access Codes on Page 155 1 With the handset on hook press Redial 2 Press the SD you wish to store the telephone number on SD buttons are assigned in system programming or Speed Dial and enter the code that you want to store the telephone number in See Table 17 on Page 158 for codes 3 Enter the telephone number max 20 digits To store longer di...

Page 82: ... all other dial pad characters See Table 7 for a list of feature access codes Your System Administrator can tell you which features can be programmed on your telephone To store a feature onto a SD button Redial SD Feature Access Code Redial See Table 7 for Feature Access code sequences SD the speed dial button the feature is stored on 1 Lift the handset 2 Access an Exchange line if necessary If yo...

Page 83: ...ature Access Codes Features Feature Access Code Sequence Account Code1 Frequently used codes Cnf Trn 46 Account code digits Automatic Callback 4 Background Music2 Telephone Speaker ON PDN 481 Background Music2 Telephone Speakers OFF PDN 480 Call Forward All Calls To Station or VM PDN 601 Directory Number Call Forward Busy To Station or VM PDN 602 Directory Number Call Forward Cancel PDN 601 Call F...

Page 84: ...Ringing Door Phone4 Hold PDN 5 30 Pickup4 External Page Hold PDN 5 35 Pickup Line on Hold lines 1 99 5 PDN 5 70 01 99 Pickup Line on Hold lines 100 200 6 PDN 5 7 100 200 1 These codes can be used during an Exchange line call 2 Background music speakers can only be turned ON OFF from Station 200 3 XXX Auto Park Orbit 9 9 9 access the next available park orbit or General Park Zones 900 919 or PDN on...

Page 85: ...ed as part of the digit string Note A designated station can be used to link System Speed Dial codes See the System Administrator s User Guide Important Before linking Speed Dial Numbers make sure the System Administrator has stored the desired number in the System Speed Dial you plan on using Hookflash Regular Pause Long Pause The Flash Recall button stores a flash signal only if Spd Dial Pause i...

Page 86: ...ation 990 from the administrator station Press Redial Speed Dial 990 PDN 9011813 Redial Note When you press PDN the letter I Intercom is displayed on your LCD It is the PDN that is used to automatically access internal dial tone before dialling the remaining numbers in the Speed Dial sequence in our example that number is 9011813 1 Press Redial 2 Press SD or Speed Dial a Station Speed Dial Access ...

Page 87: ...00 Station Speed Dial Code 990 System Speed Dial Code being linked to Speed Dial Code 10 5876 9374 local telephone number To use the new link From your station press the SD 100 button or Speed Dial 100 Your telephone automatically dials 9 to access an Exchange line then the international dialling sequence code plus the local telephone number Chain Dialling Speed Dial Numbers You can call two or mo...

Page 88: ... timed reminder 1 Access an Exchange line See Table 14 on Page 156 for Exchange Line Access Codes 2 Press Speed Dial and dial the Speed Dial code for the telephone number to be dialled See Table 14 on Page 156 for Speed Dial Codes 3 To dial another telephone number press Cnf and repeat Steps 1 and 2 1 Press a DN and dial a timed reminder number 605 609 2 Enter the time you want to be reminded Use ...

Page 89: ...lay when the time reminder tone sounds 5 Press Redial The time is recorded in memory and you should hear a beeping tone along with the displayed message for 30 seconds at the set time 6 To cancel the beeping message prior to 30 seconds press Mode 0 or take the phone off hook 1 Press DN then the number of the timed reminder 605 609 you want to cancel You can only cancel one reminder at a time 2 Pre...

Page 90: ...ing DTMF tones With ISDN calls when Tone Dial Select is pressed all of the digits entered after that point will be sent with DTMF tones To change Tone Dialling 1 Access an Exchange line Although the Exchange line is programmed for rotary dial pulses access the Exchange line and dial the telephone number like any other call described in this user guide 2 Dial a telephone number 3 While on the call ...

Page 91: ...e 14 on Page 156 or ask your System Administrator 3 After the party answers press Cnf Trn The DN LED flashes in use rate and all parties are conferenced If you receive a busy tone no answer press DN to return to the original connection 4 Press Cnf Trn and hang up You hear dial tone before you hang up The DN LED flashes exclusive hold rate and the two lines are connected N1 and N2 identify the conn...

Page 92: ...led Line Grp and dial a telephone number You hear dial tone 2 After the party answers press Cnf Trn You hear dial tone The Exchange Line LED flashes conference rate The new Line LED flashes in use rate 3 Press another Exchange Line or Pooled Line Grp and dial a telephone number or on some systems you can press Cnf Trn and dial an Exchange line access code followed by a telephone number It is not n...

Page 93: ...e public telephone company provides auto disconnect the connection may release automatically when the parties hang up If not the lines must be supervised to be disconnected see Supervision on Page 77 1 Press DN or Line or Pooled Line Grp You are connected to both Exchange lines Both Line LEDs flash in use rate N1 and N2 identify the connected Exchange lines 2 If the parties have hung up go back on...

Page 94: ...voice mail the VM ID code is automatically sent to the voice mail unit to direct the call to your mailbox Your PDN and up to four PhDNs can be independently Call Forwarded from your telephone to either a unique or the same mailbox number Telephones must be programmed as the owners of a PhDN to be able to call forward the PhDN to a voice mailbox number To assign a voice mail message mailbox number ...

Page 95: ...irmation tone The LCD confirms the data storage 1 Press DN 657 You hear a confirmation tone 2 Enter the voice mail system code and the voice mailbox DN plus any required pauses up to 16 characters Example for Toshiba Stratagy voice mail systems enter 92 the mailbox number 203 mailbox number 3 Enter your security code By storing your security code you avoid having to enter your code every time you ...

Page 96: ...ce Mail System on your telephone callers are automatically connected to your voice mailbox Note Call Forward buttons can only be used to Call Forward PDNs access codes can be used to Call Forward PDNs or PhDNs 1 With the flashing LED press Msg or PhDN MW The displayed station is called When a message waiting voice mail is displayed a V follows the station number If a sign is displayed you have mes...

Page 97: ... No Answer 604 2 Dial the Stratagy Voice Mail System Directory number__________ See your System Administrator for the correct voice mail Directory Number After dialling you hear confirmation tone 3 Press the same Call Forward button used in Step 1 or if you used an access code sequence press Speed Dial Redial Spkr If your phone has a Call Forward button assigned its LED lights steady red Press Cal...

Page 98: ...82 Strata CT Digital Telephone User Guide November 2001 Voice Mail Integration Features ...

Page 99: ...3 LCD Operation 3 This chapter covers the LCD its buttons and displays Special features available only with the LCD are described in detail and step by step instructions on using them are given For digital telephone standard features see Chapter 2 Features ...

Page 100: ...ion Station Messaging on Page 98 5 Displays LCD message number NN where NN can be personal messages or system messages Mode 5 only displays the selected message It cannot be used to edit or create a new message 8 Speed dial number check and memo dialling see Retrieve and Auto Dial Missed Calls on Page 92 60 CLI DDI information mode OFF see CLI DDI Information Mode on Page 91 61 CLI DDI information...

Page 101: ...s activated at your station you can still access features with feature buttons fixed or flexible or with access codes Your telephone may already come with the Soft Keys activated Page Changes Busy Field groups Changes displays date time elapsed time message call forward dialled number Scrolls through speed dial numbers when in Mode 8 Scroll Scrolls through message waiting numbers Scrolls through t...

Page 102: ...r station is busy To display this information you must either disconnect the existing call or place it on hold How to Use Soft Keys This section provides an example of how to use Soft Keys to make a Conference call by adding a station to an outside call See Soft Key Prompts on Page 89 for a list of features that can be accessed with Soft Keys 1 Make sure that your telephone is idle and the handset...

Page 103: ...you answer the call To Use Soft Keys to Make a Conference Call 1 While on an outside call press CONF Page to initiate the Conference The outside call is placed on hold Optional You can press RTRN Scroll to terminate the operation and return to the outside call If you press RTRN you will have to repeat the previous step if you wish to return to transfer conference or page 2 To transfer to a station...

Page 104: ... answers and you are connected to station 203 and the outside call remains on hold 5 Press JOIN Page All parties are now joined in a conference Your LCD indicates that you are in a conference with Exchange line 3 and station 203 LN3 203 6 Press EXIT Mode to drop out of the conference or CONF Page to add another party to the conference The other parties remain connected in the conference call RINGI...

Page 105: ...e line to an existing call while in the Conference mode The LCD prompts you to access an Exchange line after you press this key MESG Sets a message waiting indication at a busy or unanswered station OVRD Overrides options busy mode or overrides Do Not Disturb mode PGE Parks an outside call and to gain access to a menu of options RING Makes a called station ring when making a voice announce call to...

Page 106: ...tered the BLF displays a group of 10 PDNs per line a total of 20 for the LCD Pressing Page scrolls the display The BLF mode stops all other displays from appearing on your telephone s LCD To display the BLF 1 Press Mode 1 2 If PDNs are two digits press or enter the first digit of a three digit PDN or enter the first two digits of a four digit PDN 3 Press For example if you enter 2 for 200 the list...

Page 107: ...tabase with assigned DDI names These names up to 16 alphanumeric characters display on your telephone s LCD enabling incoming calls to be instantly identified and appropriately answered To activate the CLI or DDI display mode Press Mode 61 The system default is ON To deactivate the CLI or DDI display mode Press Mode 60 Call Park Orbit List Display This feature enables you to monitor view the calls...

Page 108: ...e call and or Auto Dial the saved numbers To activate this feature system programming is required To view missed calls To delete lost call 1 Press Mode 62 The phone number is displayed on your LCD Caller ID numbers always include area codes 2 Press Scroll The next lost call displays or The previous lost call displays 1 Press Mode 62 The next lost call is displayed 2 Press Scroll The next lost call...

Page 109: ...play when other stations call your station see Name Number Display on Page 104 or enter a Speed Dial see Speed Dial Memos on Page 102 or Timed Reminder memo see Timed Reminders on Page 72 System messages 65 99 if available are written by the System Administrator and cannot be edited by the user or press The lost call information is deleted without auto dialling the call 1 Press Mode 62 The phone n...

Page 110: ...ecial characters See Table 10 for dial pad key equivalents 3 To blank out any portion of a message press 1 in alpha mode and move the cursor to the right Each character the cursor transverses is deleted Table 10 Dial Pad Key Equivalents Letter Key Equiv Letter Key Equiv Letter Key Equiv Symbol Key Equiv A 2 J 5 S 700 1000 B 20 K 50 T 8 10000 C 200 L 500 U 80 100000 D 3 M 6 V 800 1000000 E 30 N 60 ...

Page 111: ...andard messages You can fill in the blanks of messages 62 64 see below Example Message 64 can be edited to read RETURN ON JAN 4 Callers with LCD phones will see that message when they call your number System Messages 65 99 System messages 65 99 can only be programmed or permanently changed at the Administrator s telephone Any messages programmed at Administrator s telephone remain in memory until ...

Page 112: ...epeat Steps 1 3 for any additional messages you want to store 5 Press LCD Msg Select or Spkr The message displays on your LCD an Advisory Message see below To cancel the message display press PDN and dial 68 or press LCD Msg Select 1 Press LCD Msg Select or a PDN 68 The LCD Msg Select PDN LED flashes 2 Enter the desired message number 10 19 station or 60 99 system The selected message displays Thi...

Page 113: ...4 If you have Call Forward set press Page to display the message instead of the CF display 1 While your telephone is idle press Mode 95 2 Dial the destination PDN 207 the destination PDN 3 Press Page 4 Enter the message number station 10 19 system 60 99 This assumes the message is already stored in memory 5 Press Page Remote calling station messaging allows you to set a calling station message for...

Page 114: ...tation When that station responds it will receive the message Soft Keys must be OFF at the sending station for this feature to operate To set a notification station message 6 Press Mode 207 the PDN where message will be set 010 the message number M message is set Called station 7 Press 0 Your LCD shows the time and date The message is displayed at station 207 LCD telephones calling station 207 rec...

Page 115: ...ss Msg 5 Press Spkr or hang up to release Msg LED flashes on the called station 204 the called DN 207 the PDN of the station that sent the message M message has been sent Called station Your station Press PDN and dial 64XXX XXX is the PDN of the telephone that has the message set 1 Press Mode 94 2 Dial the destination DN or press 30 for all call page stations or enter a group code 31 38 Station gr...

Page 116: ...al the originating PDN This can be your number or another station number 5 Press Page 6 Enter the message number station 10 19 system 60 99 The LCD displays the message In this example system message 60 was entered This assumes the message is already stored in memory 7 Press Page 8 Press Mode 9 Press 0 At the destination station the LCD displays the originating station number and the Msg LED flash...

Page 117: ...ation To return to a busy station message after receiving a busy station message 1 When you receive a busy tone press Mode 2 210 DN 2 Enter the message number Station message 10 19 and system message 60 99 The LCD displays the message This assumes the message is already stored in memory 3 Press Page The destination station beeps four times and the message displays for 30 seconds or until you hang ...

Page 118: ...s Page Your LCD confirms the message was sent 1 Press Redial then Speed Dial 2 Dial a station speed dial code See Table 17 on Page 158 for speed dial codes 3 Press Mode If a name was previously stored on this code it appears on the top line 4 Enter the name or memo 12 characters maximum The name appears on the bottom line as you enter it See To enter LCD characters on Page 94 5 Press Mode 6 Enter ...

Page 119: ...ess Page to see more of the directory of numbers memos 4 Press an available Line or DN and enter an Exchange line access code The number is dialled 1 When phone is idle press Mode 8 2 Dial a speed dial number TOSHIBA is the memo up to 12 characters 019320841600 is the number up to 16 digits 3 Press Page to scan the directory for the appropriate number memo 4 Press Scroll to display any remaining d...

Page 120: ...uto attendant devices may be entered by the System Administrator for display on other stations LCDs when called When this feature is set your Name Number displays during direct forwarded and hunted calls On override or OCA calls it does not display To enter name number information 1 Press DN 621 2 Enter the new information up to 16 characters e g user name and station number See To enter LCD chara...

Page 121: ...ame is displaced by message and call forward settings if they are set Note This procedure does not erase the name number To restore the display press DN 621 1 Press DN 621 Current information displays on the lower line of the LCD 2 Press 1 in the alpha mode to enter blanks Blank characters replace the information 3 Press Spkr The information is erased and the PDN of the telephone is displayed NO 2...

Page 122: ...106 Strata CT Digital Telephone User Guide November 2001 Name Number Display LCD Operation ...

Page 123: ...iarises you with the controls and indicators located on your Strata DKT2001 Digital SLT Toshiba digital telephones incorporate state of the art telecommunications technology and provide a vast array of calling features They are easy to operate and all features are accessed with a feature button or a brief access code ...

Page 124: ...hones come with six fixed buttons see Figure 4 The functions of each of the buttons are described in Table 11 Two of the buttons Line Line Line Line and Msg Msg Msg Msg have LEDs which indicate various line or call states See Table 12 for descriptions of the Line LED indicators Figure 4 Digital Single Line Telephone DKT2001 Line 3501 ...

Page 125: ... See Hold on Page 135 Msg The message button is used to call back the station or voice mail device that activated the LED see Message Waiting on Page 136 Vol Vol Adjusts volume levels Volume Controls on Page 11 Table 12 LED Indicators Use Your Station Other Station Interval Rates Line In Use access outside line 2 seconds on 1 8 second off 1 8 second ON OFF steady Incoming Call while ringing 1 seco...

Page 126: ...ok Some procedures in this user guide instruct you to perform a step while on hook or off hook These terms refer to the position of the handset Off hook indicates that the handset should be lifted off of the telephone cradle On hook indicates that the handset should remain in the cradle and should not be lifted Internal Call while station ringing The Line LED flashes 10 pulses second 1 second OFF ...

Page 127: ... has been set up for Automatic Line Selection and Ringing Line Preference Automatic Line Selection You have Automatic Line Selection if you hear dial tone and the Line LED lights steady Lift the handset You do not have Automatic Line Selection if you hear silence Lift the handset and press Line before dialling Ringing Line Preference You have Ringing Line Preference if you can answer a line ringin...

Page 128: ...s available Feature Codes Your telephone may not have all of the features mentioned in this guide Appendix B lists all of the feature codes that can be programmed for your telephone system See your System Administrator to find out which features and codes apply to your telephone Some Exchange line features such as conferencing or behind PBX operation require flashing recalling the Exchange line to...

Page 129: ...utside Call 1 Lift the handset or lift the handset and press Line You hear internal dial tone 2 Dial the desired station number 1 Lift the handset or lift the handset and press Line You hear internal dial tone 2 Enter an Exchange line number access code See Table 14 on page 156 You hear dial tone after entering the access code 3 Dial the desired telephone number ...

Page 130: ...er access code See Table 14 on page 156 You hear dial tone after entering the access code 3 Enter the desired telephone number 4 If you need to dial a subaddress usually required for calling station equipment at a location requiring extra dialled digits then proceed to Step 5 Your call rings through to the destination 5 Wait for the system to connect you The default waiting period is four seconds ...

Page 131: ...unt Codes can be recorded for outgoing calls only Emergency Override of Forced Account Code Dialling Requirements Forced Account Code requirements can be bypassed by up to three emergency numbers including 911 See your system administrator for these numbers 1 Lift the handset or lift the handset and press Line You hear dial tone 2 Dial an Exchange line number access code See Table 14 on page 156 T...

Page 132: ...r to dialling the telephone number As an example if your station is restricted to local area calls you can make out of state calls by using a Voluntary Account Code set in system programming If the system is set for Verified Account Codes you must enter specific codes when entering the Voluntary Account Code s or the code is not validated for the SMDR call report To record a voluntary account code...

Page 133: ... station ABR is not attempted while your station is busy but continues to time out To cancel ABR 1 When you reach a busy number press Cnf Trn 44 You hear confirmation tone 2 Hang up 3 The system redials up to 15 times every 30 or 60 seconds depending on system programming 4 Your telephone receives ring tone when ABR dials the number and it is available The Line LED flashes 5 Lift the handset and w...

Page 134: ...ction To receive ACD calls To access other ACD features Lift the handset or lift the handset and press Line You are connected to your ACD call 1 Lift the handset or lift the handset and press Line You hear internal dial tone 2 Enter the appropriate access code sequence 4036 ACD Call Pickup Cnf Trn 4033 ACD Help 4031 XXXX Log In Out XXXX Agent ID code Cnf Trn 406YY Transfer to ACD Group YY ACD Grou...

Page 135: ...le 3 Line rings at a fast rate when the called station becomes idle 4 Answer within three rings to prevent the callback from being cancelled You hear a single tone as if making a regular internal call If you used Tone Signalling instead of Voice First Signalling you hear repetitive ringing If you hear busy tone after answering it means the called party has already received or originated another ca...

Page 136: ... Lift the handset or lift the handset and press Line You hear internal dial tone 2 Press 0 The call rings the Attendant Console s 0 button These calls rotate between the consoles if more than one console is installed 1 Lift the handset or lift the handset and press Line You hear internal dial tone 2 Enter the console s Directory Number DN ______ The call rings the console s PDN button Your System ...

Page 137: ... variety of conditions described in Step 2 1 Lift the handset or lift the handset and press Line You hear internal dial tone 2 Press 481 ON or 480 OFF Confirmation tone is heard BGM stops playing if the telephone rings or is paged 1 Lift the handset or lift the handset and press Line You hear internal dial tone 2 Enter a CF access code You hear confirmation tone 601 All Calls Forwards all calls im...

Page 138: ...Always enter two digits If you do not wish to change the ring time press then to make the ring time the same as the last setting If you are unable to dial DTMF tones by pressing and see your System Administrator You hear a confirmation tone after pressing and again after pressing 5 Hang up Notes You can continue using your phone in the usual manner while Call Forward is in effect If Call Forward i...

Page 139: ...all Forward External Other Call Forward modes will be active for internal and transferred calls 1 Lift the handset or lift the handset and press Line You hear internal dial tone 2 Press 601 3 Hang up You hear confirmation tone again 1 Store the number that calls will be forwarded to at Station Speed Dial location 139 for all processors Important Only perform Step 1 the first time Call Forward Exte...

Page 140: ...al Directory Number Use the Speed Dial storage codes detailed on Page 158 When forwarding to an outside destination include the Exchange Line or Exchange Line group access code before the telephone number Example 8015833700 where 801 Exchange Line access code 5833700 Telephone number Important See Table 14 on page 156 for Exchange Line Line Group access codes The LCR access code 9 cannot be used 2...

Page 141: ...DISA Exchange line to ring at telephones as a normal incoming call Then if the call is not answered within 15 seconds after the ringing starts it disconnects 3 Enter the Remote Call Forward External security code You hear a confirmation tone See the System Administrator for the access code 4 Enter the new destination number You can enter an internal PDN or an Exchange or Tie line access code an ex...

Page 142: ...or pickup from another station To park a call 1 While on a call press Cnf Trn You hear dial tone 2 Press 332 3 Enter a General Orbit Number 900 919 or PDN You hear a one second confirmation tone The call is parked at the orbit or to an assigned PDN If an orbit number is busy repeat Steps 1 3 with another orbit number 4 Hang up Once the call is parked you can make or receive other calls Notes If th...

Page 143: ... used to park the call You are reconnected to the parked call 1 While on a call press Conf Trn 331 2 Enter the General Orbit Number 900 919 or PDN The original call is now parked in the specified Orbit Number or PDN After you enter an Orbit Number a short burst of dial tone prompts you to enter the Page access code 3 Enter a Page Group or Zone access code see Tables 15 and 16 on Page 157 4 Make yo...

Page 144: ... See the System Administrator for group assignments To pick up a call that is ringing in your pickup group s 3 Press a Call Pickup code You are connected to the caller 2 XXX XXX PDN PhDN Pick up a call ringing or on hold at a specific Primary or Phantom Directory Number PDN or PhDN Release 3 1 and above 30 Pick up a telephone group page internal call or door phone call ringing a station 35 38 Pick...

Page 145: ...r 5 the group pickup access code 320 339 You are connected to the call after dialling the group access code If the called station belongs to more than one group any of the Group Pickup codes associated with those groups will pick up the call Note These group pickup access codes can be entered into a speed dial location for easier access 1 While on either an external call or internal call press Cnf...

Page 146: ...ore or after the party answers All parties are conferenced 6 If only your telephone is connected with two parties on external Exchange lines you can exit the conference by pressing Conf Trn again before you hang up If you exit the conference call your Line LED continues to flash Your station appears busy to other callers The external lines remain connected For Conference calls repeat Substeps 1 3 ...

Page 147: ... 2 Hang up You can make other calls while waiting for a line to become available 3 Your telephone rings at a fast rate when an Exchange line becomes idle 4 Answer within three rings to prevent the callback from being cancelled You hear Exchange dial tone If you hear busy tone it means the line has already been seized or has received an incoming call Your request is not cancelled You will be called...

Page 148: ...for this number 2 Listen for the repetitive ringback tone signal followed by dial tone Try again if you hear busy tone 3 During the 10 secs of dial tone make your call If a number is not dialled the system automatically causes the DISA Exchange line to ring at telephones as a normal incoming call Then if the call is not answered within 15 seconds after the ringing starts it disconnects To call ano...

Page 149: ...tem automatically causes the DISA Exchange line to ring at telephones as a normal incoming call Then if the call is not answered within 15 seconds after the ringing starts it disconnects 3 Dial an Exchange line number or line group access code See Table 14 on page 156 4 If a DISA security code is required see the System Administrator dial the code and listen for Exchange dial tone If the correct c...

Page 150: ... pick up a door phone call that is ringing another station 1 Lift the handset or lift the handset and press Line You hear dial tone 2 Dial the door number Door Phone ID Location 151 1A 152 1B 153 1C 154 2A 155 2B 156 2C 157 3A 158 3B 159 3C 161 4A 162 4B 163 4C 1 When you hear a door phone call lift the handset or lift the handset and press Line Door phone calls ring from one to five times dependi...

Page 151: ...ve a Call on Hold While on an outside call press then You can now output and DTMF tones and digits 0 9 for the duration of the call This procedure must be repeated on each call where you require such output While on a call press Hold once to hold internal or outside calls The Line LED flashes at the internal hold rate or press twice to enable Exclusive Hold The Line LED flashes at the exclusive ho...

Page 152: ...ation at one time One of the indications is for the Message Centre To answer a Message Waiting light Press Line again If a call is not retrieved by a certain time set in system programming it recalls back to your phone You hear repeated recall tone or if you are on the phone you hear recall tone twice If the held party hangs up the call is released and the Exchange provides a hold release signal 1...

Page 153: ...iting indication on another telephone 3 After receiving the message hang up If the Message Waiting lamp continues to flash you have more messages Repeat Steps 1 3 to retrieve them 1 Lift the handset or lift the handset and press Line You hear dial tone 2 Press 409 The Message Waiting indication is cancelled 1 If a called telephone station is busy or does not answer press Msg or press 7 A Message W...

Page 154: ...ecutive Override 3 Press Msg twice or press 64 XXX XXX station number with the message light You hear busy tone if the called station is busy or you hear repetitive ringing or a single tone if the called station is idle The Message Waiting indication on the station is turned OFF After reaching a busy station press 2 or to OCA dial 21 or 12 The busy station receives a tone signal indicating a waiti...

Page 155: ...l and electronic telephone speakers and external speakers Telephones are assigned to specific page groups in system programming A page can be sent to external speakers all zones if enabled in system programming 1 Access an Exchange line You hear dial tone and the LED flashes at the in use rate 2 Press Cnf Trn 47 You no longer hear dial tone 3 Enter the Toll Restriction Override Code four digits Yo...

Page 156: ...peed Dial numbers which you can assign to Speed Dial locations and System Speed Dial numbers which are assigned from the System Administrator s station or an attendant console but they can be used by other stations See your System Administrator if this feature doesn t work The button on your telephone may have been programmed for DTMF tones rather than Speed Dial To store a station speed dial numb...

Page 157: ... hear confirmation tone once the Exchange line access code and the telephone number are stored They will be automatically dialed when you enter the Speed Dial access code Repeat this procedure to replace the stored telephone number with a new one 1 Lift the handset or lift the handset and press Line You hear dial tone 2 Press Dial tone continues 3 Dial a Speed Dial access code Dial tone continues ...

Page 158: ...sing User Guide Setting Call Forward You can program your telephone to forward to the Toshiba Stratagy Voice Mail System to answer your calls when you are busy or not available 4 Press 0 for the reminder to be repeated every day or 1 for a one time reminder only 5 Enter 00 The time is recorded in memory and you should hear a beeping tone along with the displayed message for 30 seconds at the set t...

Page 159: ...one 656 is the access code for setting the Voice Mail Call Forward digit sequence This code does not forward calls to the Voice Mail system 3 Press 91 4 Enter your mailbox number This could be the mailbox number for your Directory Number 5 Press You hear confirmation tone The VM ID code is automatically sent to the Voice Mail system whenever calls to your telephone are forwarded to it Note Steps 1...

Page 160: ...retrieval codes 1 Lift the handset or lift the handset and press Line You hear dial tone 2 Press 657 You hear confirmation tone 657 is the access code for setting the Voice Mail message retrieval digit sequence This code does not forward calls to the Toshiba Stratagy Voice Mail system 3 Press 92 4 Enter your mailbox number plus your security code By storing your security code you avoid having to e...

Page 161: ...shes lift the handset 2 Press Msg or press Line then Msg or press 408 or press Line 408 The Voice Mail System is called and you are automatically connected to your Voice Mail box If you have multiple messages from other telephones go on hook and then repeat this step to skip the next message Note Your phone must be programmed to retrieve messages per the previous steps ...

Page 162: ...146 Strata CT Digital Telephone User Guide November 2001 Voice Mail Message Retrieval Single Line Digital Telephone Features ...

Page 163: ...ADM2020 is shown in Figure 5 on Page 148 The buttons can be programmed for DSS Exchange line access and Station or System Speed Dial Directory Numbers or other functions cannot be assigned to DADMs Each DSS and Line Line Line Line button has an LED that provides a status of the Exchange line or station assigned to it The DSS LED flashes green when the station equipped with an DADM is calling or tr...

Page 164: ...y another telephone user Note The button numbers shown in this figure are examples only and may not reflect the numbers on your particular station equipment Figure 5 Example Button Assignments for the Strata CT DADMs 209 208 207 206 205 204 203 202 201 200 219 218 217 216 215 214 213 212 211 210 229 228 227 226 225 224 223 222 221 220 239 238 237 236 235 234 233 232 231 230 First DADM Second DADM ...

Page 165: ...S2060 model light or flash red or green For the DDSS2060 model the Line Exchange and DSS LEDs act in the same manner as on the DADM other feature button LEDs on both of these models will be red when activated Note The button numbers shown in this figure are examples only and may not reflect the numbers on your particular station equipment Figure 6 Example Button Assignments DDSS2060 209 208 207 20...

Page 166: ...s Distributed Hunt Group DNs or ACD Groups Features The LED colour indications and flash conditions described in these feature descriptions apply to both the DADM and DSS Console model DDSS2060 Calling a Station To call a station s PDN from either a DSS console or a DADM press the DSS associated with the station A station call with a DSS can be made on hook or off hook and with Voice First or Tone...

Page 167: ...ed automatically on hold The Line or DN LED flashes green at double the on hold rate and the DSS LED flashes green You hear a single ring tone If using the Tone signalling mode you hear successive ring tones 2 Announce the call With Tone signalling you would have to wait for the called station to answer before announcing the call 3 Hang up The call rings the called station when you hang up While t...

Page 168: ...l telephones See Chapter 2 Features for information 1 Press DSS corresponding to the busy station to be called You may hear a busy tone The original caller is placed automatically on hold The Line or DN LED flashes green at double the on hold rate and the DSS LED remains steady red 2 Hang up The call rings the called station once with the camp on tone While the called station is receiving this ton...

Page 169: ...er applications this feature can be used to notify a person who forgets to deactivate the Call Forward feature after returning to the office Important DSS buttons on DADMs cannot override Call Forward To override call forward with the console s associated telephone To override call forward with your DSS Console Press the station DSS set for call forward Night Transfer You can use the DSS console t...

Page 170: ...154 Strata CT Digital Telephone User Guide November 2001 Features Add on Module DSS Console ...

Page 171: ... You can also store the code on a Speed Dial SD button for one touch access If you are storing an Exchange line access code onto a Speed Dial code enter 44 before the Exchange access code e g to store code 7001 enter 447001 In some systems 9 is used as a general group code or to access Least Cost Routing LCR System users are required to dial 9 in order to access an outside line If you press 9 in a...

Page 172: ...Paging Access Codes Your telephone can be assigned to page group s Telephones can be a member of more than one group and each group can have as many as 120 stations Station users can access each group separately by dialling an access code Tables 15 16 To enter a paging group access code Press PDN Access Code Table 14 Exchange Line Access Codes Processor Exchange Line Access Codes B1CU 9 or 801 808...

Page 173: ... 312 Station Group F 316 Station Group C 313 Station Group G 317 Station Group D 314 Station Group H 318 Table 16 External Paging Zones External Paging Zone Access Code External Paging Zone Access Code Paging All Call Page Zone 30 Paging All Call External Page Zone 39 B1CU B2CAU B2CBU B3CAU B3CBU Zone A 35 Zone C 37 Zone B 36 Zone D 38 B5CAU B5CBU Zone A 351 Zone E 355 Zone B 352 Zone F 356 Zone C...

Page 174: ... you store a telephone number on any of the codes listed below you can dial the number by entering the code such as 100 or Speed Dial 100 Table 17 Speed Dial Access Codes Telephone System Size Station Speed Dial Codes System Speed Dial Codes Small System B1CU 100 139 200 999 Medium System B2CAU B2CBU and B3CAU B3CBU 100 139 200 999 Large System B5CAU B5CBU 100 139 200 999 Table 18 Speed Dial Numbe...

Page 175: ...es Paging Group and Paging Zone Codes Exchange Line Access Codes Your system may require that you enter an Exchange line code when you make an outside call The codes are listed in Table 19 See your System Administrator for the code that applies to your telephone To access a line 1 Lift the handset or lift the handset and press Line 2 Enter an Exchange Line Access Code see Table 19 ...

Page 176: ...BU B3CAU B3CBU 9 or 801 816 or 7001 7120 B5CAU B5CBU 9 or 801 816 or 7001 7200 Notes In some systems 9 accesses a general group code an outside line or Least Cost Routing LCR System users are required to dial 9 in order to access an outside line If you press 9 in a system programmed with LCR you may not hear internal dial tone depending on system programming 801 816 accesses line groups 1 16 respe...

Page 177: ...of the codes listed below you can dial the number by entering the code such as 100 see Table 22 Table 21 External Paging Zones External Paging Zone Access Code External Paging Zone Access Code B1CAU B2CAU B2CBU B3CAU B3CBU Zone A 35 Zone C 37 Zone B 36 Zone D 38 B5CAU B5CBU Zone A 351 Zone E 355 Zone B 352 Zone F 356 Zone C 353 Zone G 357 Zone D 354 Zone H 358 Table 22 Speed Dial Access Codes Tele...

Page 178: ...162 Strata CT Digital Telephone User Guide November 2001 Speed Dial Access Codes Single Line Digital Telephone Access Codes ...

Page 179: ...ange line call without interrupting the conversation Alarm Reset Alarm Reset Button Press to turn off a telephone alarm connected to a facility alarm mechanism Alert Signal 1 2 3 or 4 Alert Signalling Buttons Press to alert a predesignated station with a distinctive sound and to indicate a pre arranged meaning and visual indication to a predesignated station Up to four Alert Signal buttons can be ...

Page 180: ... is not answered after 8 60 seconds set at your station Call Frwd External Call Forward External Button Press to forward Private or DDI line calls to an external or internal telephone number Call Frwd to Call Forward Fixed Button Press to forward all calls to a station or voice mail device assigned in system programming Directed Pickup Call Pickup Button Press to initiate a ringing Directed Call P...

Page 181: ... Dial Unanswered Lost Call Automatic Dial Button Press to automatically dial the stored number shown on the LCD Unanswered calls will be stored on this button and the LCD Msg Wait Additional Message Waiting Buttons Phantom Directory Numbers allow multiple Message Waiting buttons with LEDs for up to four different Directory Numbers DNs other than your Primary Directory Number PDN It performs the sa...

Page 182: ...nswer Button Press to disconnect or complete the transfer the current Exchange or DN call and automatically answer the new incoming Exchange or DN call Release Call Release Button Press to disconnect or complete the transfer of the current Exchange or DN call and to place your station in the idle condition Save Last Number Save Button After dialling an outside or internal directory number press to...

Page 183: ...l Set Music Background Music Button Press to turn Background Music on or off over your station speaker Tone Dial Select Tone Button Press to change the outgoing dialling of the Exchange line in use from dial pulse to tone signalling Unlock Door Door Lock Buttons Press to unlock a door lock mechanism Table 23 Feature Button Definitions continued 2000 series Telephone Definitions ...

Page 184: ...168 Strata CT Digital Telephone User Guide November 2001 Speed Dial Access Codes Button Labels ...

Page 185: ... A1 below identifies and classifies the ports available on the system Table A1 Type of Circuit EN60950 Classification Port Location Port Description SELV Power Supply BPSU672F For connection of external 24 volt batteries SELV Processor Boards B1CU1F B2CAU1A B3CAU1A B5CAU1A For connection of external Music on Hold source SELV PDKU2A For connection of Toshiba propriety terminals SELV PEKU2F For conn...

Page 186: ...2F 4Cct AC15 Private Circuit I F CTR17 For connection to PTO Private Circuit services TNV2 PEMU2F 4Cct AC15 Private Circuit I F CTR17 For connection to PTO Private Circuit services SELV PEPU2A Contains various ports for connection of audio paging amplifiers dry relay contacts to control external equipment SELV PIOU2A Contains various ports for connection of audio paging amplifiers dry relay contac...

Page 187: ...C directive Directive No 89 366 EEC as amended by directive 92 31 EEC The product has been assessed and found to comply with the following generic standards in the present absence of any product specific standards EN55022 1998 Emissions EN52024 1998 Immunity The notes listed below form part of the products compliance with the aforementioned European Norm To ensure EMC compliance the system must in...

Page 188: ...n Systems claim approval to OFTEL general variation NS V 1235 P 100020 The information contained in this paragraph supports Toshiba s claim The following features require the interconnection of 2 or more exchange lines Multi party conferencing Call Forward External Translation of Un used Extension numbers DISA Warning These features can allow an Incoming callers access to an outgoing exchange line...

Page 189: ... PSTN call Opt 3 I C PSTN to Busy DKT I C Int call Call from D phone A Call from D phone B Call from D phone B Busy DND Override 2 Wire extns 20Hz DTMF A DTMF D DTMF B MWI Signal 1s On 3s Off 80 or 160mS 80 or 160mS 80 or 160mS 0 9 ON 0 1s Off Ring Signal Voice Mail Answer Voice Mail Disconnect Voice Mail Recall Message Waiting Signal Tie Lines 400Hz 350 440Hz 400 450Hz 400HZ 0 375s On 0 375s Off ...

Page 190: ...LR 0km PSTN All values are dB Table A4 Sys Port Type PCOU2F RCOU3F RCOS3F RBSU1A RPTU1F PEMU2F PACU2F RSTU3F to fm to fm to fm to fm to fm to fm PCOU2F RCOU3F RCOS3F 3 7 3 7 1 8 1 9 1 8 1 9 3 1 3 2 0 7 1 5 RPTU1F 1 9 1 8 0 0 0 0 RBSU2A 1 9 1 8 0 0 0 0 PEMU2F 3 1 3 2 1 3 1 3 1 3 1 3 2 6 2 6 2 0 2 0 PACU2F 0 7 1 5 3 4 2 5 3 4 2 5 2 0 2 0 6 0 6 0 RSTU3F _0 5 1 0 2 4 2 8 2 4 2 8 1 1 1 5 5 9 6 2 5 2 5 ...

Page 191: ... module DSS console 147 advisory messaging 96 alert signalling 20 all call page 60 answering 113 114 attendant console calling 21 118 auto dial missed calls 92 automatic busy redial 21 117 automatic call distribution see ACD automatic callback 22 118 119 automatic hold 24 B background music see BGM before you begin 13 111 BGM over telephone speakers 25 121 BLF display 90 busy override 58 138 butto...

Page 192: ... calling internally 113 outside 113 CLI DDI information mode 91 Cnf Trn 4 109 conference calls 41 132 control buttons 84 D DADM 147 date time day adjustment 42 DDI 91 digital add on module DADM 147 digital telephone access codes 155 digital telephone models see telephone models 2 direct inward system access 42 132 direct station selection buttons 44 directed call pickup 37 directory number 7 DISA ...

Page 193: ...all 69 flash recall an exchange line 112 flexible buttons 6 forced account codes 115 forced account codes verified non verified 18 G group called station messaging 99 group listening 49 group pickup 37 38 calls to other groups 38 calls within your group 38 H handsfree answerback 49 handsfree monitoring 50 hold 4 109 126 135 136 hotline service emergency ringdown 48 51 I incoming DISA calls 42 indi...

Page 194: ... 104 O OCA 54 138 off hook 11 110 off hook call announce 54 138 on hook 11 110 outgoing DISA calls 43 override 138 busy 58 busy DND executive 138 do not disturb 58 executive 58 privacy 59 toll restriction 59 139 override calls 57 P page announcements 60 page button 85 paging group codes 156 160 Park 126 park and page 127 park orbits 126 phantom directory number 7 pickup 127 primary directory numbe...

Page 195: ...9 pause and flash recall storage 69 long pause 69 memos 102 pause 69 Spkr 6 SP OCA 56 start ISDN button 16 51 T telephone models 2 timed reminders 72 141 toll restriction override 59 139 tone pulse dialling 74 transfer calls 109 126 127 two tandem exchange line connection 75 DN 75 exchange line buttons 76 supervision 77 U using access codes 27 V verified account codes 116 voice mail 142 message re...

Page 196: ...180 Strata CT Digital Telephone User Guide November 2001 Index ...

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