THOMSON ViBE VS7000, User Manual

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Chapter 6 ’Customer Service’ — Returning an Equipment
ViBE VS7000 177
User Manual
Returning an Equipment
Please contact the call center with questions about the process for
returning Thomson equipment. Within the standard Thomson warranty
period, there is a 30 day turnaround (factory in/out) guarantee for repairs.
Unless specifically agreed, cost and risks for return shipment of
equipment are borne by the Customer. The faulty device must be packed
where possible in its original packaging (protective corners and boxes) If
you no longer have the packaging, the faulty device must be protected
against shocks during the transportation. The company may not be held
liable for any consequence resulting from non-observance of this return
procedure. The company will not be able to guarantee a repair time for
any RMA request for which we do not have a clear and complete fault
description. If no fault is found, a fixed price will be raised to cover
shipping and testing of the unit.