88
Phaser 840 and 850 Color Printers
Macintosh printing problems
Image never prints
The printer indicates it is receiving data, but no print comes out of printer or the
printer goes back to
Ready to Print
mode without printing an image.
1.
Make sure that the correct printer icon was selected in the Chooser. Try
printing the job again. Try printing a different file or from a different
application.
2.
In the Chooser, switch background printing off. Try printing the job
again. With newer LaserWriter printer drivers, select Foreground
Printing in the Print dialog box.
3.
Download the Echo showpage snippet which produces a blank sheet of
paper, to determine if the printer is receiving and processing files.
4.
Make sure you are printing with the correct PPD file.
5.
Activate Error Handler using the front panel
Advanced Printer
Settings
menu. Alternately, download the Error Handler utility and
try printing the job again. If an error page is printed after printing the
job again, call the Customer Support Hotline for further assistance.
Please have the error page in hand.
6.
If available, try printing to a black-and-white PostScript Level 2 printer
(such as an Apple LaserWriter). If the file does not print on the black-
and-white PostScript printer, this may mean that the problem is
application- or network-related.
Image is rotated 90 degrees
1.
In the application's Page Setup, make sure that the image is selected to
print in Portrait or Landscape orientation, as you expect.
Image prints in black-and-white
1.
In the Chooser, ensure a color printer icon is displayed next to the
Phaser 840 or Phaser 850 in the list of available printers. This indicates
the printer’s PPD has been selected and configured.
2.
In the Print dialog box, make sure that the Color/Grayscale option has
been selected.
3.
Make sure that the Phaser 840 or 850 printer icon was selected in the
Chooser
. Try printing the job again.
4.
Check the version of your LaserWriter driver to ensure that it is version
8.0.x or higher. Earlier versions of the driver do not support color
PostScript.
5.
The application may require special instructions to print, such as those
contained in a .PPD file; check in the Phaser 840 Printer CD-ROM or
Phaser 850 Printer CD-ROM.
Summary of Contents for Phaser 840
Page 11: ...xii Phaser 840 and 850 Color Printers ...
Page 65: ...54 Phaser 840 and 850 Color Printers ...
Page 101: ...90 Phaser 840 and 850 Color Printers ...
Page 125: ...114 Phaser 840 and 850 Color Printers ...
Page 134: ...Service Guide 123 Clearing PostScript NVRAM menu item ...
Page 135: ...124 Phaser 840 and 850 Color Printers ...
Page 166: ...Service Guide 155 Figure 1 Cabinet FRUs 7 5 6 8 1 2 4 0388 21 3 9 9 ...
Page 170: ...Service Guide 159 Figure 3 Paper path FRUs 0388 80 2 1 5 11 10 9 12 6 4 3 7 13 8 11a 11b ...
Page 172: ...Service Guide 161 Figure 4 Motor and fan FRUs 0388 14 7 4 3 5 6 2 1 ...
Page 174: ...Service Guide 163 Figure 5 Circuit board FRUs 4 3 5 2 1 9 7 6 8 10 11 13 0388 81 12 7a ...
Page 176: ...Service Guide 165 Figure 6 Solenoid and clutch FRUs 4 5 3 2 1 0388 23 ...
Page 182: ...Service Guide 171 Figure 9 High capacity PaperTray 0388 65a 1 2 ...