52
Phaser 840 and 850 Color Printers
22,722.06 Time-out on exit sensor
1. Media jammed on
stripper fingers or rapid
release guide - excessive
skew
a. Last sheet in tray
b. First sheet in tray
c. Failure of deskew
system
a. Refill tray(s)
b. Make sure tray(s) is
loaded properly and
media is square in tray
c. Check deskew fingers
on inside of front door. If
chronic, check preheat
entry assembly for
deformation
2. Media jammed on
stripper fingers or rapid
release guide - folded
corner
a. Missing support foil
(clear L-shaped plastic
media guide on the front
left side of the lower tray)
b. Folded in tray
a. Replace Lower tray
b. Remove media, inspect
and reload
3. Media jammed on
stripper fingers or rapid
release guide - bad media
a. Damaged or deformed
media
a. Replace media
4. Media jammed on
stripper fingers or rapid
release guide - margin
good, stripper down on
eccentric cam location
good
a. Excess plastic on end of
stripper fingers - part
defect
b. Deformed stripper
fingers
c. Damaged from jam
earlier
a. Replace stripper fingers
or rapid release guide
b. Replace stripper fingers
or rapid release guide
c. Replace stripper fingers
or rapid release guide
5. Media jammed on
stripper fingers or rapid
release guide - margin
good, stripper down on
eccentric cam location;
repeatedly fails
a. Transfix eccentric shaft
key-way problem
a. Replace drum transfix
assembly
6. Media jammed on
stripper fingers or rapid
release guide - margin
good, stripper down on
eccentric cam location
a. Process motor problem
a. Replace process motor
7. Stripper fingers or rapid
release guide do not move
freely
a. Bushing out of place
b. E-ring missing
c. Parts bound up
a. Reassemble stripper
fingers or rapid release
guide
b. Reassemble stripper
fingers or rapid release
guide
c. Reassemble stripper
fingers or release guide
Error code
Additional clues
Probable cause
Action
Summary of Contents for Phaser 840
Page 11: ...xii Phaser 840 and 850 Color Printers ...
Page 65: ...54 Phaser 840 and 850 Color Printers ...
Page 101: ...90 Phaser 840 and 850 Color Printers ...
Page 125: ...114 Phaser 840 and 850 Color Printers ...
Page 134: ...Service Guide 123 Clearing PostScript NVRAM menu item ...
Page 135: ...124 Phaser 840 and 850 Color Printers ...
Page 166: ...Service Guide 155 Figure 1 Cabinet FRUs 7 5 6 8 1 2 4 0388 21 3 9 9 ...
Page 170: ...Service Guide 159 Figure 3 Paper path FRUs 0388 80 2 1 5 11 10 9 12 6 4 3 7 13 8 11a 11b ...
Page 172: ...Service Guide 161 Figure 4 Motor and fan FRUs 0388 14 7 4 3 5 6 2 1 ...
Page 174: ...Service Guide 163 Figure 5 Circuit board FRUs 4 3 5 2 1 9 7 6 8 10 11 13 0388 81 12 7a ...
Page 176: ...Service Guide 165 Figure 6 Solenoid and clutch FRUs 4 5 3 2 1 0388 23 ...
Page 182: ...Service Guide 171 Figure 9 High capacity PaperTray 0388 65a 1 2 ...