44
Phaser 840 and 850 Color Printers
22,103.08
Unexpected Lower tray present sensor event in Lower Feeder 2 with media
in Lower Feeder 2 *** Same as 22,101.06 ***
22,104.00
Sticky pick flag in Lower Feeder 1 with media picked from Lower Feeder 2
*** Same as 22,102.07 ***
22,104.11
Time-out on pick flag of Lower Feeder 1 with media picked from Lower
Feeder 2
1. The spring loaded,
media bias block in the
lower tray is clamping the
media in the tray (usually
there will be black marks
on the media)
a. Media loaded poorly
b. Bad batch of media (too
wide)
a. Remove bad sheets
and reload tray
b. Get a different batch of
media
2. Leading edge jam (right
corner fold)
a. Media is low in tray
b. Media has natural
curvature
c. Media is short grained
d. Using lightweight media
a. Add more media
b. Flip over media or
replace media
c. Use long-grain media
d. Use heavier weight
media
22,105.01
Unexpected standard tray sensor event with media in Lower Feeder 2
1. Pulled upper tray out
during printing
a. Upper tray not present
a. Put upper tray back
2. None
a. Upper tray sensor
damaged, missing, or
mis-installed
a. Verify that upper tray
type plug is present;
replace sensors
22,106.13
Time-out on pick flag of printer with media picked from Lower Feeder 2
*** Same as 22,104.11 ***
22,201.08
Unexpected Lower tray present sensor event in Lower Feeder 2 with media
in Lower Feeder 1 *** Same as 22,101.06 ***
22,203.00
Unexpected Lower tray present sensor event in Lower Feeder 1 with media
in Lower Feeder 1 *** Same as 22,101.06 ***
22,204.00
Sticky pick flag in Lower Feeder 1 with media picked from Lower Feeder 1
*** Same as 22,102.07 ***
22,204.12
Time-out on pick flag of Lower Feeder 1 with media picked from Lower
Feeder 1 *** Same as 22,102.18 ***
22,205.02
Unexpected standard tray sensor event with media in Lower Feeder 1 ***
Same as 22,105.01 ***
22,206.14
Time-out on pick flag of main printer with media picked from Lower Feeder
1 *** Same as 22,104.11 ***
22,301.01 Unexpected Lower tray present sensor event in Lower Feeder 2 with media
in the main tray *** Same as 22,101.06 ***
22,303.03 Unexpected Lower tray present sensor event in Lower Feeder 1 with media
in the main tray *** Same as 22,101.06 ***
22,305.05 Unexpected standard tray sensor event with media in the main tray ***
Same as 22,105.01 ***
Error code
Additional clues
Probable cause
Action
Summary of Contents for Phaser 840
Page 11: ...xii Phaser 840 and 850 Color Printers ...
Page 65: ...54 Phaser 840 and 850 Color Printers ...
Page 101: ...90 Phaser 840 and 850 Color Printers ...
Page 125: ...114 Phaser 840 and 850 Color Printers ...
Page 134: ...Service Guide 123 Clearing PostScript NVRAM menu item ...
Page 135: ...124 Phaser 840 and 850 Color Printers ...
Page 166: ...Service Guide 155 Figure 1 Cabinet FRUs 7 5 6 8 1 2 4 0388 21 3 9 9 ...
Page 170: ...Service Guide 159 Figure 3 Paper path FRUs 0388 80 2 1 5 11 10 9 12 6 4 3 7 13 8 11a 11b ...
Page 172: ...Service Guide 161 Figure 4 Motor and fan FRUs 0388 14 7 4 3 5 6 2 1 ...
Page 174: ...Service Guide 163 Figure 5 Circuit board FRUs 4 3 5 2 1 9 7 6 8 10 11 13 0388 81 12 7a ...
Page 176: ...Service Guide 165 Figure 6 Solenoid and clutch FRUs 4 5 3 2 1 0388 23 ...
Page 182: ...Service Guide 171 Figure 9 High capacity PaperTray 0388 65a 1 2 ...