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Service Guide
45
22,306.15 Time-out of pick flag on main tray with media picked from the main tray
1. Last sheet in tray
a. Stuck on media grip
a. Fill tray (more likely with
heavier media)
2. Media skewed with no
noticeable damage
a. Media tray over filled
a. Fill tray appropriately
3. Media skewed with
noticeable damage
a. Problem with pick-guide
assembly
a. Reseat or replace if
damaged
4. Media wedged in tray
a. Too much friction or lift
plate cannot operate
correctly (bottom sheet
may be wedged
between lift plate and
pick pad)
a. Remove media, inspect
and reload
5. Media is folded,
damaged, or deformed
a. Media cannot get out of
the tray
a. Remove media, inspect
and reload
6. Media found flat in tray -
chronic problem
a. Problem with pick clutch
b. Too much pick-shaft
motion
a. Reinstall or replace the
pick clutch
b. Check bushings and e-
clips
7. Media damage in center
a. Pick pad
a. Don't load media too
close to fill line. Replace
pick pad if needed
8. Media at lower roller,
pick flag area
a. Pick -lag problem
b. Sensor Problem
c. Lower roller problem
a. Reseat flag
b. Verify I/O right is
installed correctly, reinstall
or replace if needed
c. Check bushings and
e-clips
22,322.13 Unknown standard tray event *** Same as 22,105.01 ***
22,411.01 Handfeed width A or A4 sensor event
1. None
a. Media is not pushed far
enough into the
handfeed slot
a. Feed paper in until the
printer grabs it
22,500.00 Command stop event with media in front door area *** See SF144 ***
1. Media perfect in media
path (front door area)
a. Drum maintenance
clutch
b. PostScript fault
c. Front panel error
d. Power supply problem
a. Replace drum
maintenance clutch
b. Try again, cycle power,
or NVRAM reset
c. Replace front panel
assembly
d. Replace power supply
22,501.01 Unexpected Lower-tray-present sensor event in Lower Feeder 2 with
media in the front door area *** Same as 22,101.06 ***
22,503.03 Unexpected Lower-tray-present sensor event in Lower Feeder 1 with
media in the front door area *** Same as 22,101.06 ***
Error code
Additional clues
Probable cause
Action
Summary of Contents for Phaser 840
Page 11: ...xii Phaser 840 and 850 Color Printers ...
Page 65: ...54 Phaser 840 and 850 Color Printers ...
Page 101: ...90 Phaser 840 and 850 Color Printers ...
Page 125: ...114 Phaser 840 and 850 Color Printers ...
Page 134: ...Service Guide 123 Clearing PostScript NVRAM menu item ...
Page 135: ...124 Phaser 840 and 850 Color Printers ...
Page 166: ...Service Guide 155 Figure 1 Cabinet FRUs 7 5 6 8 1 2 4 0388 21 3 9 9 ...
Page 170: ...Service Guide 159 Figure 3 Paper path FRUs 0388 80 2 1 5 11 10 9 12 6 4 3 7 13 8 11a 11b ...
Page 172: ...Service Guide 161 Figure 4 Motor and fan FRUs 0388 14 7 4 3 5 6 2 1 ...
Page 174: ...Service Guide 163 Figure 5 Circuit board FRUs 4 3 5 2 1 9 7 6 8 10 11 13 0388 81 12 7a ...
Page 176: ...Service Guide 165 Figure 6 Solenoid and clutch FRUs 4 5 3 2 1 0388 23 ...
Page 182: ...Service Guide 171 Figure 9 High capacity PaperTray 0388 65a 1 2 ...