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CHAPTER 10
CUSTOMER SERVICE
O
VERVIEW
This chapter provides information about different resources
for information and technical support, including:
•
How to reach Tally Technical Support for assistance
•
How to order supplies and printer options
•
How to obtain Tally service contracts
•
Xpress T9412 Series Printer limited warranty
A
SSISTANCE
N
EARBY
Often, the best source for assistance is closer than you think.
Before calling Tally, check out the options below.
Help From Within Your Company
If your organization is large and has purchased many Tally
printers, the best source of assistance may be within your
own company. Your company may have designated central
support personnel that you can go to when you have any
problems or when you need supplies such as paper or toner
cartridges. These central support personnel can then contact
the appropriate dealer or Tally support staff.
Help From Your Dealer
The dealer from whom you purchased your printer is backed
by complete support resources and programs within Tally.
Your dealer can provide you with details on all available
support options.
T
ALLY
T
ECHNICAL
S
UPPORT
Tally Technical Support is available to answer your
questions, Monday through Friday, 7:00
A
.
M
. to 4:30
P
.
M
.,
Pacific Standard Time.
Please have the following printer information ready when
you contact Tally:
•
Model number
•
Serial number (found under the printer’s Top Cover)
•
Page count (shown on the printer’s Configuration Sheet)
•
Date and place of purchase
•
Tally Maintenance agreement number (if printer is
already under agreement)
Tally Technical Support can help you with the initial
installation of this product. Please contact your operating
system or network software vendor if you require assistance
in optimizing or customizing your system.
How to Contact Tally
There are a number of ways to contact Tally or receive
information about technical issues, products, and services.
Contacting Tally Technical Support or Customer Service
by Telephone
In North America, call 866-359-2899 to speak to a
representative about technical support, extended warranties,
repairs, or customer service.
Reaching Tally on the World Wide Web
Tally’s web site provides up-to-date product information.
Using your Web browser, open this URL:
http://www.tally.com
This URL is available 24 hours-a-day.
•
Search the Knowledge Base for specifications, technical
information, and a review of other Tally printers.
•
Explore the FAQ pages for common problems and
solutions.
•
Browse Service Programs to learn about ways to extend
or enhance your existing warranty.
