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Chapter 9, Troubleshooting
Blurred Image
If the print appears blurred:
• Make sure only recommended paper is
used.
• Make sure only fresh, dry paper is being
used.
• Make sure the printer was not bumped
during printing and the surface it is placed
on is not wobbly.
• There may be a problem with the paper
feeding mechanism. Call a qualified
service technician.
Toner Spots
If toner spots appear on the page:
• Make sure the paper meets required
specifications.
• A recent paper jam may have
contaminated the paper path. Print several
sheets of paper through the printer to help
clean the paper path.
• The Toner Cartridge may be damaged and
need replacing.
Repeating Marks
If marks repeatedly appear on the printed
side of the page at even intervals:
• The paper path may be contaminated.
Open the Top Cover and remove the Toner
Cartridge. Wipe inside with a soft, lint free
cloth.
• Check for loose pieces of paper jammed in
the paper path.
• Print several blank sheets of paper to help
clear out the contamination.
Problem
Solution
Smeared Image
If the page is easily smeared:
• Clean the inside of the printer.
• Check the paper type and quality.
• The toner may be unevenly distributed
inside the Toner Cartridge. Remove the
Toner Cartridge and redistribute the toner.
• Check the Toner Cartridge for damage and
replace if necessary.
White Streak
If a vertical white streak appears on the page:
• The toner supply may be low. You may be
able to temporarily extend the Toner
Cartridge life by redistributing the toner.
• Clean the Laser Lens, see page 59.
• The Toner Cartridge may be defective.
Remove the cartridge and check for
damage.
• Replace the Toner Cartridge if it is worn or
has reached the end of its expected life.
Black Lines
If black or white vertical streaks appear on
the page:
• Try wiping inside the Toner Cartridge area
and cleaning the laser scanner unit lens,
see page 59.
• The green photosensitive drum inside the
Toner Cartridge may have been scratched.
Install a new Toner Cartridge.
• The Toner Cartridge may be defective.
Remove the it and check it for damage.
• Replace the Toner Cartridge if it is worn or
has reached the end of its expected life.
Problem
Solution
