Symantec Mail Security, Administration Manual

Page: 185 / 258

185 Administering the system
Getting status information
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Recipient—Name of the message recipient
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Subject—Message subject
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Audit ID—Unique identifier generated by Symantec Mail Security for
SMTP and included as a message header
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Optional filter— Search criteria that can be entered as an option and can be
any one of the following:
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Sender—Name of the message sender
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Recipient—Name of the message recipient
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Subject—Message subject
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Message ID—Unique identifier typically generated by the email
software initiating the sending of the message and included as a
message header. Because the Message ID is not generated by Symantec
Mail Security for SMTP the uniqueness of the ID cannot be guaranteed.
At times, distributors of spam have used this header to mask the
identity of a message originator.
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Disposition—Verdict and/or other characteristics of a message such as
Message has malformed mime. A dropdown list of disposition choices is
provided.
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Action taken—What happened to the message. A dropdown list of
actions is provided.
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Connection IP—Connection IP used to receive the message
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Target IP—IP address of the message destination
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Group policy—Name of the group policy applied to the message
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Filter policy—Name of the filter policy applied to the message
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Virus—Name of a virus attached to the message
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Attachment—Name of a file attached to the message
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Source—Whether the message is internal or external.
With the filtering criteria selected, you are ready to search through the message
tracking logs for as many messages as match or partially match the chosen
criteria. While searching, the following rules are used:
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No more than 250 messages are allowed per search on each Scanner being
searched.
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Freeform text fields are case insensitive substring searches.
Next, examine the results returned from the search. By clicking a specific
message, you can view the filters placing this message into the queue. Also, you
can view other details about the specific message by selecting it.