Symantec Mail Security, Administration Manual

Page: 123 / 258

123 Working with Spam Quarantine
Working with messages in Spam Quarantine for administrators
To display full headers
◆
To display all headers available to Spam Quarantine, click Display Full
Headers .
The full headers may provide clues about the origin of a message, but keep
in mind that spammers usually forge some of the message headers.
To display brief headers
◆
To display only the
From:
,
To:
,
Subject:
, and
Date:
headers, click Display
Brief Headers .
Differences between the administrator and user message
pages
The pages displayed for administrators and other users on your network have
the following differences:
■
Users can only view and delete their own quarantined messages. Quarantine
administrators can view and delete messages for all users.
■
Users only have access to Spam Quarantine, not the rest of the Control
Center.
Searching messages
Click Show Filters on the message list page to display the search fields. Type in
one or more boxes or choose a time range to display matching messages in the
administrator Spam Quarantine. The search results are displayed in a page
similar to the message list page.
The user search page is very similar. See “Differences between the
administrator and user search pages” on page 126 for more information.
If you search for multiple characteristics, only messages that match the
combination of characteristics are listed in the search results. For example, if
you typed “LPQTech” in the From box and “Inkjet” in the Subject box, only
messages containing “LPQTech” in the
From:
header and “Inkjet” in the
Subject:
header would be listed in the search results.
Search messages
The search results sometimes may not return the results you expect.
See
“Search details” on page 125.
To display the search area
◆
On the message list page, click Show Filters .