Symantec Mail Security, Administration Manual

Page: 129 / 258

129 Working with Spam Quarantine
Configuring Spam Quarantine
To specify a custom login help page
1 Create a Web page that tells your users how to log in and make it available
on your network. The Web page should be accessible from any computer
where users will log in to Spam Quarantine.
2 In the Control Center, click Settings > Quarantine Settings.
3 In the Login help URL box, type the URL to the Web page you created.
4 Click Save on the Quarantine Settings page.
To disable your custom login help page, delete the contents of the Login help
URL box.
Configuring recipients for misidentified messages
If users or administrators find false positive messages in Spam Quarantine, they
can click Release. Clicking Release redelivers the selected messages to the user’s
normal inbox. You can also send a copy to a local administrator, Symantec, or
both.
Note: If you are quarantining messages flagged by content compliance filters,
you should copy a local administrator who can review the misidentified
messages and make appropriate changes to the content compliance filters.
Unless you are quarantining spam, you should not copy Symantec Security
Response. Symantec Security Response will take no action on submissions of
suspected spam or content compliance policy violations.
To configure recipients for misidentified message submissions
1 In the Control Center, click Settings > Quarantine.
2 If needed, click on the Spam tab.
3
To report misidentified messages to Symantec, under Misidentified
Messages, click
Symantec Security Response .
This is selected by default. Symantec Security Response analyzes message
submissions to determine if filters need to be changed. However, Symantec
Security Response will not send confirmation of the misidentified message
submission to the administrator or the user submitting the message.
4 To send copies of misidentified messages to a local administrator, under
Misidentified Messages, click
Administrator and type the appropriate email
address.