Symantec Mail Security, Administration Manual

Page: 121 / 258

121 Working with Spam Quarantine
Working with messages in Spam Quarantine for administrators
Differences between the administrator and user message list
pages
The pages displayed for administrators and other users on your network have
the following differences.
■
Users can only view and delete their own quarantined messages. Quarantine
administrators can view and delete all users’ quarantined messages, either
one by one, deleting all messages, or deleting the results of a search.
■
When users click Release, the message is delivered to their own inbox. When
a Quarantine administrator clicks Release, the message is delivered to the
inbox of each of the intended recipients.
■
The administrator message list page includes a “To” column containing the
intended recipient of each message. Users can only see their own messages,
so the “To” column is unnecessary.
■
The Settings button is only available to Quarantine administrators, not
users.
■
Users only have access to Spam Quarantine, not the rest of the Control
Center.
Administrator message details page
When you click on the subject line of a message in the message list page, this
page displays the contents of individual quarantined messages. The user
message details page is very similar. See
“Differences between the administrator
and user message pages” on page 123.
Note the following message details page behavior:
Graphics appear as
gray rectangles When viewed in Spam Quarantine, the original graphics in
messages are replaced with graphics of gray rectangles. This
suppresses offensive images and prevents spammers from verifying
your email address. If you release the message by clicking Release,
the original graphics will be viewable by the intended recipient. It is
not possible to view the original graphics within Spam Quarantine.
Attachments can’t be
viewed The names of attachments are listed at the bottom of the message,
but the actual attachments can’t be viewed from within Spam
Quarantine. However, if you redeliver a message by clicking Deliver,
the message and attachments will be accessible from the inbox of
the intended recipient.