Symantec Mail Security, Administration Manual

Page: 118 / 258

118 Working with Spam Quarantine
Working with messages in Spam Quarantine for administrators
Note: To understand how Spam Quarantine handles messages sent to
distribution lists or aliases, see “Notification for distribution lists/aliases” on
page 130.
Working with messages in Spam Quarantine for
administrators
This section describes how Spam Quarantine works for administrators. Online
help similar to this information is available for end users when they log into
Spam Quarantine.
Accessing Spam Quarantine
Administrators access Spam Quarantine by logging into the Control Center.
Administrators with full privileges or Manage Quarantine rights (view or
modify) can work with messages in Quarantine. Administrators with view rights
for Manage Quarantine will see the Quarantine Settings link in the Settings tab,
but will be unable to make changes to those settings.
Users access Spam Quarantine by logging into the Control Center using the user
name and password required by the type of LDAP server employed at your
company. For users, the Spam Quarantine message list page is displayed after
logging in.
Checking for new Spam Quarantine messages
New messages that have arrived since logging in and checking quarantined
messages are not shown in the message list until you do one of the following:
■
Click the Quarantine tab (or, if viewing Virus Quarantine, click Spam
Quarantine in the left pane)
■
Click Show Filters if necessary, then click Display All to cancel a search
Except for immediately after either of these two actions, newly arrived messages
are not displayed in Spam Quarantine.
Administrator message list page
The administrator message list page provides a summary of the messages in
Spam Quarantine. The user message list page is very similar. See
“Differences
between the administrator and user message list pages” on page 121.