Supero SUPER P6SLA, User'S And Bios Manual

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Chapter 3: Troubleshooting
3-3
3. During the warranty period, contact your distributor first for any
product problems.
4. BIOS upgrades can be downloaded from the SUPER BBS#
(408) 895-2022, 24 hours a day, using 1200-14400 baud, 8
data bits, 1 stop bit and no parity. BIOS upgrades can also be
downloaded from our web site at ftp://ftp.supermicro.com.
Note: Not all BIOS can be flashed depending on the modifica-
tions on the boot block code.
5. If you still cannot get the problem resolved, have the following
information ready before you call for technical support:
• BIOS release date/version
• System board serial number
• Product model name
• Invoice number and date
• System configuration
3-3 Frequently Asked Questions
Question: How do I update my BIOS?
Answer: Update Bios files are located on our web site at
www.supermicro.com. Please check the current BIOS revision
and make sure it is more current than your BIOS. Select your
motherboard model and the upgrade will be automatically se-
lected and downloaded to your computer. Unzip the BIOS update
file and you will find three files: readme.txt (flash instructions),
sm2flash.com (BIOS flash utility), and the BIOS image file
(xxxxxx.rom). Place these files on a bootable floppy and reboot
your system. There are no BIOS boot block protection jumpers on
the motherboard. At the BIOS prompt please enter the command
"sm2flash." This will start the flash utility and give you an oppor-
tunity to first save your current file, flash the boot block and enter
the name of the update BIOS image file. NOTE: It is very impor-
tant that you save your current BIOS and name it "super.rom" in
case you need to recover from a failed BIOS update. Select flash
boot block, then enter the update BIOS image. Select "Y" to start
the BIOS flash procedure and do not disturb your system until the
flash utility displays that the procedure is complete. After updat-
ing your BIOS please clear the CMOS then load and save Optimal
Values in the BIOS.