Model 9289
Spectracom Corporation
NetClock/NTP Network Time Provider Instruction Manual
1-2
1.2
Warranty Information and Customer Support
Warranty information is found on the leading pages of this manual.
Spectracom constantly strives to improve its products. We greatly appreciate any and all
customer feedback.
Technical support is available by telephone at
585.321.5800
. Please direct any comments or
questions regarding application, operation, or service to Spectracom’s Customer Service
Department. Customer Service is available Monday through Friday from 8:00 a.m. to 5:00 p.m.
EST, excluding holidays.
Product support is also available by e-mail. Questions regarding equipment, operation, and
applications may be e-mailed to Spectracom Sales Support at:
For repairs and technical support, questions may be e-mailed to Spectracom Technicians at:
Visit Spectracom’s web page for product information, application notes, and upgrade notices as
they become available:
http://www.spectracomcorp.com/
Please contact Customer Service before returning any equipment Spectracom. Customer
Service must provide you with a Return Material Authorization Number (RMA#) prior to
shipment. When contacting Customer Service, please be prepared to provide your equipment
serial number(s) and a description of the failure symptoms or issues you would like resolved.
Freight to Spectracom is to be prepaid by the customer.
Once you have obtained the RMA number, ship your equipment to the following address:
Spectracom Corporation
Repair Department, RMA# xxxxx
95 Methodist Hill Drive
Rochester, NY 14623
Summary of Contents for 9289
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