SPECTRACOM LIMITED WARRANTY
LIMITED WARRANTY
Spectracom warrants each new product manufactured and sold by
it to be free from defects in software, material, workmanship, and
construction, except for batteries, fuses, or other material normally
consumed in operation that may be contained therein AND AS
NOTED BELOW, for five years after shipment to the original
purchaser (which period is referred to as the “warranty period”).
This warranty shall not apply if the product is used contrary to the
instructions in its manual or is otherwise subjected to misuse,
abnormal operations, accident, lightning or transient surge, repairs
or modifications not performed by Spectracom.
The GPS receiver is warranted for one year from date of shipment
and subject to the exceptions listed above. The power adaptor, if
supplied, is warranted for one year from date of shipment and
subject to the exceptions listed above.
THE ANALOG CLOCKS ARE WARRANTED FOR ONE YEAR
FROM DATE OF SHIPMENT AND SUBJECT TO THE EXCEPTIONS
LISTED ABOVE.
THE TIMECODE READER/GENERATORS ARE WARRANTED FOR
ONE YEAR FROM DATE OF SHIPMENT AND SUBJECT TO THE
EXCEPTIONS LISTED ABOVE.
The Rubidium oscillator, if supplied, is warranted for two years from
date of shipment and subject to the exceptions listed above.
All other items and pieces of equipment not specified above,
including the antenna unit, antenna surge suppressor and antenna
pre-amplifier are warranted for 5 years, subject to the exceptions
listed above.
WARRANTY CLAIMS
Spectracom’s obligation under this warranty is limited to in-factory
service and repair, at Spectracom’s option, of the product or the
component thereof, which is found to be defective. If in
Spectracom’s judgment the defective condition in a Spectracom
product is for a cause listed above for which Spectracom is not
responsible, Spectracom will make the repairs or replacement of
components and charge its then current price, which buyer agrees
to pay.
Spectracom shall not have any warranty obligations if the
procedure for warranty claims is not followed. Users must notify
Spectracom of the claim with full information as to the claimed
defect. Spectracom products shall not be returned unless a return
authorization number is issued by Spectracom.
Spectracom products must be returned with the description of the
claimed defect and identification of the individual to be contacted
if additional information is needed. Spectracom products must be
returned properly packed with transportation charges prepaid.
Shipping expense:
Expenses incurred for shipping Spectracom
products to and from Spectracom (including international customs
fees) shall be paid for by the customer, with the following
exception. For customers located within the United States, any
product repaired by Spectracom under a “warranty repair” will be
shipped back to the customer at Spectracom’s expense unless
special/faster delivery is requested by customer.
Spectracom highly recommends that prior to returning equipment for
service work, our technical support department be contacted to
provide trouble shooting assistance while the equipment is still
installed. If equipment is returned without first contacting the support
department and “no problems are found” during the repair work,
an evaluation fee may be charged.
EXCEPT FOR THE LIMITED WARRANTY STATED ABOVE,
SPECTRACOM DISCLAIMS ALL WARRANTIES OF ANY KIND
WITH REGARD TO SPECTRACOM PRODUCTS OR OTHER
MATERIALS PROVIDED BY SPECTRACOM, INCLUDING
WITHOUT LIMITATION ANY IMPLIED WARRANTY OR
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Spectracom shall have no liability or responsibility to the original
customer or any other party with respect to any liability, loss, or
damage caused directly or indirectly by any Spectracom product,
material, or software sold or provided by Spectracom, replacement
parts or units, or services provided, including but not limited to any
interruption of service, excess charges resulting from malfunctions of
hardware or software, loss of business or anticipatory profits
resulting from the use or operation of the Spectracom product or
software, whatsoever or howsoever caused. In no event shall
Spectracom be liable for any direct, indirect, special or
consequential damages whether the claims are grounded in
contract, tort (including negligence), or strict liability.
EXTENDED WARRANTY COVERAGE
Extended warranties can be purchased for additional periods
beyond the standard five-year warranty. Contact Spectracom no
later than the last year of the standard five-year warranty for
extended coverage.
SPECTRACOM 95 Methodist Hill Drive Rochester, NY 14623
+1.585.321.5800 FAX: +1.585.321.5218 www.spectracomcorp.com [email protected]
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