64
20 PROBLÈME - CAUSE - SOLUTION
Problème
Cause
Solution
-BNBDIJOFËDBGÏOFTBMMVNFQBT -BNBDIJOFOFTUQBTCSBODIÏFBV
SÏTFBVÏMFDUSJRVF
"QQVZF[TVSMJOUFSSVQUFVSQPTJUJPOj*x
BMMVNÏF
7ÏSJGJF[MFDÉCMFFUTPOCSBODIFNFOUBV
DPVSBOUTFDUFVS
4JWPVTOBSSJWF[UPVKPVSTQBTËMBMMVNFS
BQQPSUF[MBËVOTFSWJDFUFDIOJRVFBHSÏÏ
-FQSFNJFSDBGÏOFTUQBTEFCPOOF
RVBMJUÏ
-BQSFNJÒSFGPJTRVFMFNPVMJOFTU
NJT FO NBSDIF JM OF GPVSOJU QBT
VOFRVBOUJUÏEFDBGÏTVGGJTBOUFBV
EJTQPTJUJGEÏMBCPSBUJPOEVDBGÏ
+FUF[ DF DBGÏ "QSÒT RVFMRVFT DZDMFT
OÏDFTTBJSFTËMBNBDIJOFQPVSTBEBQUFS
BV HSBJO VUJMJTÏ MFT DBGÏT TVJWBOUT TPSUJ
SPOUDPSSFDUFNFOU
-PSTRVFKBMMVNFMBNBDIJOFËDBGÏ
JMZBVOQFVEFBVTBMFRVJDPVMF
-B NBDIJOF SÏBMJTF VO BVUPOFU
UPZBHFEFTDPOEVJUTQPVSHBSBOUJS
VODBGÏPQUJNBMEÏQPVSWVEFUPVU
SFTUFÏWFOUVFMEFDBGÏPVEFBV
/FNFUUF[QBTEFUBTTFUBOURVFMBVUP
OFUUPZBHFOFTUQBTUFSNJOÏ
-PSTRVF KÏUFJOT MB NBDIJOF JM Z B
VOQFVEFBVTBMFRVJDPVMF
"WBOUEFTÏUFJOESFFUBGJOEÏWJUFS
RVFMBTPSUJFEFBVOFTPJUPCTUSVÏF
QBS EFT SFTUFT EF DBGÏ TFD MB NB
DIJOF WFSTF VO QFV EFBV FU OFU
UPJFMBTPSUJFEFDBGÏ
1BTEFTPMVUJPOEBOTDFDBTDFUUFGPOD
UJPOBÏUÏDPOÎVFQPVSWPVTÏWJUFSEFMF
GBJSFNBOVFMMFNFOU
-F DBGÏ OFTU QBT TVGGJTBNNFOU
DIBVE
-FTUBTTFTTPOUGSPJEFT
1SÏDIBVGGF[MFTUBTTFT
-PSTRVFWPVTTÏMFDUJPOOF[EVDBGÏ
ËQBSUJSEFDBGÏNPVMVMBNBDIJOF
OFTFSURVFEFMFBV
7PVTOBWF[QBTNJTEFDBGÏNPVMV
EBOTMFEJTUSJCVUFVSEFDBGÏ
.FUUF[EVDBGÏNPVMVBWFDMBDVJMMÒSFEF
EPTBHF NBY DVJMMÒSF Ë SBT FU TÏMFD
UJPOOF[ËOPVWFBVMFDBGÏ
7PVT BWF[ VUJMJTÏ EV DBGÏ NPVMV
NBJTWPVTOPCUFOF[QBTEFDBGÏ
7PVTBWF[EPTÏUSPQEFDBGÏEBOTMF
EJTUSJCVUFVS
/FUUPZF[MFEJTUSJCVUFVSEFDBGÏNPVMV3Ï
QÏUF[MPQÏSBUJPOFOVUJMJTBOUMBDVJMMÒSFEF
EPTBHFFUWFSTF[BVQMVTDVJMMÒSFËSBT
7PVT OBWF[ QBT BQQVZÏ
TVS MB UPVDIF FU MF SÏDJ
QJFOU EF DBGÏ FO HSBJOT
FTUWJEF
"QQVZF[ EF OPVWFBV TVS MB
UPVDIF
7PVTBWF[NJTEVDBGÏNPVMVEBOT
MFEJTUSJCVUFVSMPSTRVFMBNBDIJOF
ÏUBJUÏUFJOUF
/FUUPZF[ MF EJTUSJCVUFVS
EF DBGÏ NPVMV 3ÏQÏUF[
MPQÏSBUJPO FO BQQVZBOU
EBCPSETVSMBUPVDIF
*M TF QFVU RVVOF QBSUJF EV DBGÏ
NPVMVTPJUSFTUÏFEBOTMFOUPOOPJS
EFOUSÏF
'BJUFTUPNCFSDFTSFTUFTEFDBGÏBWFDMF
QJODFBVGPVSOJQBSNJMFTBDDFTTPJSFTPV
ËMBJEFEVEPTEFMBDVJMMÒSFEFEPTBHF
7PVT OPCUFOF[ QBT EF WBQFVS OJ
EFBVDIBVEF
-BCVTFËWBQFVSFTUPCTUSVÏF
/FUUPZF[ MF DPOEVJU PCTUSVÏ Ë MBJEF
EVOFBJHVJMMF
ATTENTION !
1FOEBOU DFUUF PQÏSBUJPO
MFSÏHVMBUFVSEFWBQFVSEPJUÐUSFGFSNÏ
FUMBNBDIJOFÏUFJOUF
1_03_CA4816-48017_FR.indd 64
9/7/10 09:08:04