Sawgrass Virtuoso SG400EU Page 114 User Manual Download

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Troubleshooting | 106

Paper pressing board

Feed belt

1. Open the top cover.

2. Press the [Form Feed] key.
3. Remove the jammed paper through the top cover opening.

When removing the paper, slowly pull it obliquely upward. Pulling it forcibly or directly
upward may cause some parts to come off.
If the print head has stopped halfway, move it to either end.

4. Close the top cover.

Printing starts. Blank paper may be delivered after printing resumes.

5. Print the nozzle check test pattern to make sure the print head's nozzles are not

missing.

Summary of Contents for Virtuoso SG400EU

Page 1: ...SG400NA SG400EU SG800NA SG800EU This User Guide provides information and instructions related to the printer hardware Visit sawgrassink com for more information and to download the printer software and related instructions ...

Page 2: ... Note 5 Model Specific Information 5 Available Units and Options for Each Model 6 About The Virtuoso SG400 and SG800 Guide to Components 7 Front View 7 Rear View 8 Left Side View 8 Options and Accessories 9 Option Tray SG400NA SG400EU 9 Option Tray for SG800NA SG800EU 10 Bypass Tray for SG400NA SG400EU 10 Bypass Tray for SG800NA SG800EU 11 Control Panel 12 Turning On Off the Power 13 ...

Page 3: ... the Option Tray 22 Attaching the option tray 22 Detaching the option tray 23 Attaching and Detaching the Bypass Tray 25 Attaching the bypass tray 25 Detaching the bypass tray 26 Loading Sublimation Transfer Paper 27 Loadable Paper Sizes 27 Handling and Storage Precautions 28 Paper handling precautions 28 Paper storage precautions 28 Loading Paper 29 Loading Paper into Tray 1 3 29 Extending the Pa...

Page 4: ...44 Changing the Paper Input Menu 45 Using the List Test Print Menu 46 Printing a Configuration Page 46 Interpreting the Configuration Page 46 Using the Maintenance Menu 47 Nozzle Check 48 Head cleaning 50 No fuss head cleaning 51 Head flushing 51 Head Position 52 Adjust Paper Feed 55 Registration 57 Setting the Date and Time 59 Date setting 59 Time setting 60 Time zone setting 60 De condensation 6...

Page 5: ...Configuring the Printer Using Web Image Monitor 70 Displaying Top Page 71 Menu 72 Logging in Using Web Image Monitor 72 Changing the Printer Settings 73 Notifying the Printer Status by E mail 76 Specifying notification the printer status by e mail 77 Auto Email Notification Error Notification by Email Group 1 3 79 Auto Email Notification Counter Notification Group 80 Auto Email Notification Detail...

Page 6: ...evel on the display 88 Checking the waste ink level on the Web Image Monitor 88 Checking the waste ink level via PowerDriver 88 Replacing a Waste Collection Unit 89 Cleaning 91 Cleaning the Power Cable Plug 91 Moving 92 Moving a Short Distance 92 Moving a Long Distance 93 Disposing 94 When Not Using for a Long Period of Time 94 Troubleshooting Canceling Printing 96 Canceling Printing Using the Job...

Page 7: ...int Quality 110 Prints are Unsatisfactory 110 Colors are not correct 112 Image Position is not Correct or Only a Partial Image is Printed 112 Error Status Messages on the Display 113 Error Messages 113 Errors Displayed by the Web Image Monitor 118 No Paper Tray Not Detected Tray 1 118 No Paper Tray Not Detected Tray 2 3 118 No Paper Tray Not Detected Bypass Tray 119 Paper Size Mismatch Paper Type ...

Page 8: ...y 123 Used Cartridge 123 Waste Collection Unit Not Detected 123 Waste Collection Unit Almost Full 124 Waste Collection Unit Full 125 Used Waste Collection Unit 125 Out of Printable Temperature Range 125 Printer Error 125 Network Interface Error 126 Maintenance Failed 126 Cannot Recover Error Page 126 Where to Inquire 126 Recommended Consumables 126 Options 127 ...

Page 9: ...install the printer User Guide PDF This guide explains in detail how to install and use the printer The guide also provides instruction on how check and change settings on the printer itself and how to make and check printer settings using a Web browser It contains basic troubleshooting procedures such as those related to printing and paper jams and important information about consumables such as ...

Page 10: ...res inside the printer can cause a breakdown Do not lean anything against the vent or block it in any way Warm air from the vent is normal and not a cause for concern Do not leave the top or right front cover open If you do dust or other matter might get inside the printer and this will reduce print quality During printing do not move the printer or open its covers Do not open the top or right fro...

Page 11: ...ll up sooner than normal based on the specifics of your printing practices and or maintenance procedures Prepare new Waste Collection Unit message appears shortly before the waste collection unit is full Although the printer remains usable until the unit is completely full contact Sawgrass or an authorized distributor to purchase a replacement Ink cartridges should be used up before the Recommende...

Page 12: ...urface and safe from shock and vibration Do not turn the printer off while it is busy Make sure the printer is idle before turning it off Condensation can form inside the printer if it is moved from a cold place to a warm place Allow any condensation to fully evaporate by not turning the printer on for at least an hour after moving it Information about this Manual Be sure to read this section firs...

Page 13: ...hout prior notice Some illustrations in this manual might be slightly different from the actual printer Model Specific Information This section explains how to identify the region the printer belongs to There is a label on the rear of the printer located in the position shown below The label contains details that identify the printer s region The following information is region specific Read the i...

Page 14: ...If the printer is a Region B model refer to the inch units Available Units and Options for Each Model The available units and options differ depending on the model Unit Option SG400NA SG400EU SG800NA SG800EU Option Tray Optional Optional Bypass Tray Optional Optional Ethernet Interface Standard Equipment Standard Equipment USB2 0 Standard Equipment Standard Equipment ...

Page 15: ... ramp Pull out when using large paper to keep the printed paper from falling 3 Paper Tray Cover Extension SG800NA SG800EU Pull out this cover when using the tray extension to prevent an accumulation of dust Do not pull out this cover if the extension unit is not used 4 Tray 1 Load paper here Use the Tray Extension and Paper Tray Cover Extension for larger paper sizes 5 Vent Air is vented here to p...

Page 16: ...ver Normally keep this cover closed Open this cover to install or replace an ink cartridge or the waste collector unit Rear View 1 Rear cover Open this to clear paper jams inside the printer Left Side View 1 Power inlet Plug for the power cord 2 USB port Port for connecting the USB2 0 interface cable 3 Ethernet port Port for connecting the 100BASE TX or 10BASE T cable ...

Page 17: ...heets of paper Two units can be stacked Front View Rear View 1 Tray 2 Tray 3 When using paper larger than A4 or letter extend the tray If two option trays are attached one on top of the other the unit on top is Tray 2 and the unit on the bottom is Tray 3 2 Rear unit cover Open to remove paper that has jammed inside the option tray ...

Page 18: ...sing the tray extension unit to prevent an accumulation of dust Do not pull out this cover if the extension unit is not used 2 Tray 2 To print on paper larger than A4 or letter size pull the tray extension out Bypass Tray for SG400NA SG400EU Use this tray to feed in sheets manually 1 Tabs for bypass tray attachment and detachment Press to lock the bypass tray before attaching it or to unlock the t...

Page 19: ...se this tray to feed in sheets manually and or for oversize paper 1 Tabs for bypass tray attachment and detachment Press to lock the bypass tray before attaching it or to unlock the tray before detaching it 2 Bypass tray extension Pull this out according to the paper size To load paper larger than A3 or Tabloid extend the auxiliary trays 3 Bypass tray Load paper here 4 Side paper guides Adjust the...

Page 20: ...the red light is on follow the instructions that appear on the display 6 Power key Press this key to turn the power on To turn the power off press and hold down this key for one second See the section Turning On Off the Power for more information Blinks when the printer is receiving data from a computer or if there is data to be printed 7 Menu keys Use these keys to scroll through menu options inc...

Page 21: ...e is indicated on the six level display 10 Form Feed key Use this to force the printer to print data received when the paper size or type does not match the actual size or type of paper loaded in the tray If there is a paper jam press this key according to the displayed error message and remove the jammed paper 11 No Fuss Head Cleaning When the printer is in standby mode press the Job Reset and Fo...

Page 22: ...specified time after turning it on it will automatically go into Energy Saver mode and electricity consumption of the printer will be reduced To specify a wait period for Energy Saver mode initiation configure the system settings See section Using the System Menu for more information If the printer is in Energy Saver mode the Power key lights but the LCD is blank SG400NA SG400EU If the printer is ...

Page 23: ...power cord in and turn the power on Plugging in the Power Cord and Turning the Power On 7 Connect the printer to the computer Connecting the Printer 8 Acquire install and configure software Printer and Color Management Software Follow these instructions for physical installation of the printer Instructions for installation and configuration of software are provided in separate documents located on...

Page 24: ...a wall outlet This will allow easy disconnection of the power cord in the event of an emergency Keep the printer away from humidity and dust Otherwise a fire or an electric shock might occur Do not place the printer on an unstable or tilted surface If it topples over an injury might occur Do not place heavy objects on the printer Doing so can cause the printer to topple over possibly resulting in ...

Page 25: ...ack To prevent condensation install the printer in an area where temperature and humidity conditions do not exceed those indicated in the diagram below The printer may cease to print if these limitations are exceeded mainly Europe and Asia mainly North America White area Permissible Range Blue area Recommended Range The following diagram shows the ideal clearance for loading paper replacing ink ca...

Page 26: ...s tray is attached b 10 cm 4 0 inches c 70 cm 27 6 inches d 3 cm 1 2 inches e 35 cm 13 8 inches A clearance of 38 cm 15 0 inches is necessary if the bypass tray is attached Checking the power source Failure to follow any of the warnings below could result in fire or electric shock Do not use any power sources other than those that match the specifications shown in this manual Do not use any freque...

Page 27: ...shock Be sure to locate the printer as close as possible to a wall outlet This will allow easy disconnection of the power cord in the event of an emergency Locate the printer as close as possible to a wall outlet This will allow easy disconnection of the power cord in the event of an emergency Be sure to push the plug of the power cord fully into the wall outlet A partially inserted plug may creat...

Page 28: ...he printer s sides Lift it slowly and do not strain your body When moving the printer remove the option Careless handling and over exertion when lifting can result in breakage and or injury Do not turn the printer on until you have been instructed to do so Do not connect the printer to a computer via USB until directed to do so in the instructions for software installation Connecting the printer t...

Page 29: ... 1 Take off the protective covering 2 Remove the plastic bag 3 Lift the printer and move it to the place where it will be installed Grip the indented area at the base of the printer s sides as shown Lift and carry the printer slowly and carefully 4 Remove the tape from the printer body 5 Attach units and options See the section Attaching and Detaching Options for more information Sawgrass recommen...

Page 30: ...er s sides Lift it slowly and do not strain your body When moving the printer remove the option first Careless handling and over exertion when lifting can result in breakage and or injury Before installing or removing options always disconnect the power cord plug from the wall outlet Attaching the option tray 6 If the printer is powered on press and hold down the Power key until it turns off and t...

Page 31: ... not to trap your fingers Up to option trays can be attached SG400NA SG400EU To install two option trays put the upper option tray Tray 2 on the lower option tray Tray 3 first then lower the printer onto the upper option tray Tray 2 After attaching an option tray the printer driver may need to be configured to recognize it After attaching the option tray you must register where to start printing o...

Page 32: ...EU 4 Temporarily move the printer to a nearby flat and stable surface to detach the option tray Grip the center area at the base of the printer s sides Lift it slowly and do not strain your body 5 Place the printer back in the previous location 6 Connect the power cord USB cable or Ethernet cable Do not tilt the printer Be careful not to trap your fingers ...

Page 33: ...ess down on the bypass tray It may come off the printer and paper misfeeds or positioning problems may result Attaching the bypass tray 1 If the printer is powered on press and hold down the Power key until it turns off and then unplug the power cord 2 If necessary disconnect the USB cable or Ethernet cable 3 Take the bypass tray out of the box and remove the tape 4 Attach the anti topple stand an...

Page 34: ...he bypass tray you must register where to start printing on paper loaded in the bypass tray See the section Registration for more information The coin screw on the underside of the bypass tray is used when setting the side fence Detaching the bypass tray 1 Press and hold down the Power key until it turns off then unplug the power cord 2 If necessary disconnect the USB cable or Ethernet cable 3 Rem...

Page 35: ...ay 1 Option Tray 2 and or Bypass Tray SG400NA SG400EU SG800NA SG800EU Type Paper Size Sublimation Transfer Paper standard sizes A4 210 297 mm A3 297 420 mm A3 328 483 mm Letter 81 2 11 1 Legal 81 2 14 1 Tabloid 11 17 1 13 19 1 Sublimation Transfer Paper custom cut Vertical 139 7 297 0 mm 5 50 11 69 inches Vertical 139 7 356 0 mm 1 5 50 14 01 inches Horizontal 88 0 216 0 mm 3 47 8 50 inches 1 mainl...

Page 36: ...r feed direction Do not stack paper over the limit mark Load transfer paper in the bypass tray print side up bright white side or side without watermark or logo with the shorter edge pointing in the paper feed direction Curled paper may jam Straighten any curls within 2 mm 0 08 inches before loading Paper storage precautions If stored under adverse conditions even paper suitable for printing can c...

Page 37: ...tely Take care not to drop it 1 Pinch the catch of the paper guide on the right side slide the paper guides to match the size of the paper to load then push the end paper guide out until there is space between them 2 Load paper with the print side face down but not over the limit mark Print side is the bright white side or side without watermark or logo and should be placed face down with the shor...

Page 38: ...30 3 Squeeze the front end paper guide then slide it to touch the edge of the paper 4 Push the tray gently in until it stops Before Tray 1 is pushed in make sure the output ramp is closed 5 Pull out the output ramp extension ...

Page 39: ...Load Paper 6 Using the grip pull the tray halfway out lift it slightly then pull it out completely 7 Slide the tabs on both sides of the tray then release the lock 8 Pull out the tray extension 9 Slide both tabs to the original positions then lock the tray ...

Page 40: ...space between them 11 Load paper with the print side face down but not over the limit mark Print side is the bright white side or side without watermark or logo and should be placed face down with the shorter edge pointing in the paper feed direction 12 Squeeze the front end paper guide then slide it to touch the edge of the paper 13 Pull out the paper tray cover extension SG800NA SG800EU ...

Page 41: ... Push the tray gently in until it stops 15 Pull out the output ramp extension Do not use the tray extension for A4 Letter size paper or smaller paper Curled paper may jam Straighten any curls within 2 mm 0 08 inches before loading ...

Page 42: ...ergent per the care productions provided on the label When removing jammed paper or replacing ink avoid getting ink on your skin If ink comes into contact with your skin wash the affected area thoroughly with soap and water If irritation develops seek medical attention When removing the ink cartridge avoid putting your hand near the place where the ink cartridge is installed If ink comes in contac...

Page 43: ... the orientation of each cartridge then install them gently Install in the following order from the left black cyan magenta and yellow 5 Push in each cartridge 6 Repeat steps 3 to 4 for all four cartridges 7 Close the right front cover ...

Page 44: ...ot use multi socket adaptors or extension cords Do not touch the prongs of the power cable s plug with anything metallic Do not handle the power cord plug with wet hands The supplied power cord is for use with this printer only Do not use it with other appliances Do not use power cords that are damaged broken or modified Also do not use power cords that have been trapped under heavy objects pulled...

Page 45: ... ink fill Do not disturb the printer while it is performing the initial ink fill Leave the printer idle for about six minutes until the message Ready appears Do not remove the plug from the wall outlet while the ink is being fed You may hear a clicking sound while the initial ink fill is being performed This is not a malfunction and will stop after the process is complete When ink is completely fe...

Page 46: ...ad at the 100 level Connecting the Printer This section explains how to attach the printer to the computer Confirming the Connection Method This printer supports both USB and network 100BASE TX or 10BASE T Ethernet connection Before installing the software determine how the printer is connected If unsure begin with the USB installation using the cable provided or contact your network administrator...

Page 47: ...Setup and Installation 39 1 Make sure the printer is off 2 Open the port cover 3 Insert the USB cable s hexagonal type B plug firmly into the port 4 Close the port cover ...

Page 48: ...Ethernet Be sure to install all necessary network equipment such as hubs etc before connecting the Ethernet cable to the printer Connect the printer via Ethernet first then specify the printer s network settings according to the network environment Ethernet cables are not supplied with the printer Select your cable according to the network environment You can connect a 10BASE T or 100BASE TX cable...

Page 49: ...reen Lights whenever the printer is properly connected to the network 2 Indicator yellow Lights whenever the printer is sending or receiving data via the network 4 Close the port cover Network settings may need to be changed according to the network interface you are using See section Using the Host Interface menu for information on the settings that can be specified and their default factory valu...

Page 50: ...erview of Settings Paper Input You can configure the paper tray settings Menu Tray Paper Size Paper Type Auto Tray Select Tray Priority See section Using the Paper Input Menu for more information List Test Print You can check the printer s present settings and operational status Menu Config Page Color Demo Page Error Log PCL Config Page See the section Using the List Test Print Menu for more infor...

Page 51: ... Adj Paper Feed Registration Date Time Key Repeat Dry delay Exit Dry delay Dup Paper Feed Test De condensation See section Using the Maintenance Menu for more information Language You can select which language the menu is displayed in North American and European versions are different Language options for these printers may vary Menu English German French ...

Page 52: ...or the size and type of the paper loaded in each paper tray although changes in this manner are not recommended by Sawgrass Tray Paper Size You can specify the size of the paper loaded in the paper tray Sawgrass recommends that you do not change the paper size in this manner since it may conflict with settings controlled by the printer driver Paper Type You can specify the type of the paper loaded...

Page 53: ...d Paper Type Tray Priority will be specified only if the option tray is attached Changing the Paper Input Menu The following procedure is an example of setting the Tray Paper Size although changes in this manner are not recommended for use with the Sawgrass PowerDriver 1 Press the Menu key 2 Press the or Menu key to display Paper Input then press the Enter key 3 Press the or Menu key to display Tr...

Page 54: ...but do not use the output to judge output quality or imaging issues Error Log You can print error logs Printing a Configuration Page 1 Press the Menu key 2 Press the or Menu key to display List Test Print then press the Enter key 3 Press the or Menu key to display Config Page then press the Enter key The configuration page is printed 4 Press the Escape key Interpreting the Configuration Page Syste...

Page 55: ... Maintenance menu to specify printer maintenance settings Nozzle Check Print a test pattern to check that print head nozzles are printing properly If nozzle blockages occur ink cannot be ejected properly This will result in poor print quality Head cleaning Clean the print head if the test pattern indicates the nozzles are not printing properly Head cleaning consumes ink but is sometimes necessary ...

Page 56: ...ion Print the test pattern and align the point where printing starts for each paper tray Date Time You can specify the date and time Key Repeat The key repeat function allows you to specify setting values in units of ten or scroll the display quickly by pressing and holding down the or Menu key Default On Dry delay Exit To prevent spoiling of printed copies select a print delivery interval to allo...

Page 57: ...ed 5 Press the Escape key 6 Check the printed test pattern Printed Test Pattern Using the printed test pattern check for missing nozzles The number above each color in the test pattern is the number of the print head The print head for cyan and black is Head 1 The print head for yellow and magenta is Head 2 Check which print head is missing nozzles by referring to the following illustration Normal...

Page 58: ...zle check After an ink cartridge is replaced a print head cleaning will be automatically performed Perform a head cleaning up to five 5 times in an attempt to clear missing nozzles Print and check for any changes in the nozzle check test pattern between each head cleaning Do not turn the printer off during print head cleaning If the printer is turned off during a print head cleaning start again by...

Page 59: ... No fuss head cleaning You can perform a one touch head cleaning for all colors 1 Press the Job Reset and Form Feed keys at the same time The following message appears 2 Press the Enter key Head cleaning starts Head flushing Follow the procedure below to perform a thorough print head cleaning Perform a head flushing only if print head nozzles cannot be cleared by up to five 5 head cleanings Head c...

Page 60: ... Menu key to display Head flushing then press the Enter key 4 Press the or Menu key to select a color then press the Enter key To clean all the print heads select All Heads To clean the print head for cyan and black select Head 1 To clean the print head for yellow and magenta select Head 2 5 Press the Enter key Head flushing starts 6 Press the Escape key Head Position Adjusts the print head Perfor...

Page 61: ...display Head Position then press the Enter key 4 Press the or Menu key to display Pr Test Pattern then press the Enter key 5 Press the or Menu key to select the target s resolutions then press the Enter key A test pattern to adjust print head positions is printed 6 To determine the adjustment value select the square that is faintest closest to white Alternatively select the square whose internal l...

Page 62: ...est lines Each vertical line is made of an upper part and lower part If the print head is not properly positioned the vertical line will be displayed as two disconnected lines so that the line looks misaligned If you still cannot determine the adjustment value locate the square that is between adjacent squares whose lines form symmetry Adjacent squares can be one or two places either side at posit...

Page 63: ...intervals print a test pattern then adjust the paper feed setting Although instructions are provided Sawgrass recommends that the procedure to adjust the paper feed be performed from the printer driver and not the printer control panel 1 Press the Menu key 2 Press the or Menu key to display Maintenance then press the Enter key 3 Press the or Menu key to display Adj Paper Feed then press the Enter ...

Page 64: ...es beside the lightest gray square are broken select the optimal adjustment value by referring to the lines broken in the opposite direction When the 2 square is the lightest gray square and the 6 horizontal lines are broken in the opposite direction the optimal adjustment value is between 3 and 5 After adjustment check the adjustment result 6 Press the or Menu key to display Adjustment then press...

Page 65: ...ded in each paper tray after checking the test pattern printed 1 Press the Menu key 2 Press the or Menu key to display Maintenance then press the Enter key 3 Press the or Menu key to display Registration then press the Enter key 4 Press the or Menu key to display Pr Test Pattern then press the Enter key 5 Press the or Menu key to select a paper tray then press the Enter key A test pattern to adjus...

Page 66: ...e direction the optimal adjustment value for the Read Direction is 1 0 8 Fold the test pattern sheet in half widthwise then check the adjustment value for the Feed Direction Adjustment values are in 0 1 increments 9 Press the or Menu key to display Adjustment then press the Enter key 10 Press the or Menu key to select a paper tray then press the Enter key 11 Press the or Menu key to enter the adju...

Page 67: ... Menu key 2 Press the or Menu key to display Maintenance then press the Enter key 3 Press the or Menu key to display Date Time then press the Enter key 4 Press the or Menu key to display Date Setting then press the Enter key 5 Press the or Menu key to set the date then press the Enter key mainly Europe and Asia mainly North America To specify the time next go to Step 4 in section Time Setting 6 Pr...

Page 68: ... the Enter key mainly Europe and Asia mainly North America To specify the time zone next go to Step 4 in section Time Zone Setting 6 Press the Escape key Time zone setting 1 Press the Menu key 2 Press the or Menu key to display Maintenance then press the Enter key 3 Press the or Menu key to display Date Time then press the Enter key 4 Press the or Menu key to display Time Zone then press the Enter...

Page 69: ... without anything being printed on them 4 Turn the printer off then turn it on again If the error message does not reappear the printer s interior has fully dried If the error persists turn the printer off leave it for an hour and then turn it on again If this does not resolve the problem contact Sawgrass Using the System Menu Energy Saver Use Energy Saver mode to reduce the printer s power consum...

Page 70: ...rity if a file s image data is not printed Select Frame Priority if printing fails due to insufficient memory Default Frame Priority Unit of Measure You can switch the measurement between mm and inch mainly Europe and Asia Default mm mainly North America Default inch Page Size You can select the default paper size mainly Europe and Asia Default A4 210 297 mainly North America Default 81 2 11 Ink C...

Page 71: ...e to respond When the specified time elapses the printer can receive data from another interface If you make the I O Timeout period too short timeout might occur while data transfer is in progress If this happens the print job will be interrupted by a new job from another interface You can specify a timeout between 10 and 60 seconds Default 15 seconds Network Setup You can make network related set...

Page 72: ...ot be changed To change it set DHCP to off Contact your network administrator for information about the network configuration Default 0 0 0 0 IPv4 Gatewy Ad You can specify the IPv4 gateway address When DHCP is set to on the gateway address cannot be changed To change it set DHCP to off Contact your network administrator for information about the network configuration Default 0 0 0 0 IPv6 DDNS Spe...

Page 73: ...the printer s MAC address physical address Ethernet Speed Set the access speed for networks Select a speed that matches your network environment Auto Select should usually be selected Default Auto Select Prmt SNMPv3 Com Select SNMPv3 communication for managing the printer using MIB Default Ciphertext Pmt SSL TLS Com Set SSL TLS communication under IPv4 and IPv6 to Active or Not Active This communi...

Page 74: ...he or Menu key to display 20 seconds then press the Enter key 5 Press the Escape key Precautions When Using a Networked Printer Using DHCP You can register the host name to a DNS server In the Web Image Monitor menu you can enable or disable Notify Host Name to DHCP Server For details see section Changing the Printer Settings for more information The DHCP Relay Agent is not supported Supported DHC...

Page 75: ...n explains how to select the language used for the settings and messages displayed on the display 1 Press the Menu key 2 Press the key once then press the Enter key 3 Press the or Menu key to select the language then press the Enter key On the display the names of the available languages appear in English The message Power Off On to Change Setting appears 4 Turn the printer off then turn it on aga...

Page 76: ...un Larger graphic files may not print properly or at all The computer may get hung up or time out during the processing of the print command Graphic design programs may be much slower to use Print spooling may not work properly because of lack of computer or printer memory capacity Graphics may not print correctly Images may be cut off Longer print times can lead to nozzle drops or banding Windows...

Page 77: ... Elements 8 12 Adobe PhotoShop CS CS6 Adobe Illustrator CS CS6 Adobe Creative Cloud CC Adobe PhotoShop Elements 8 10 12 Specific versions may only be supported on Windows 7 or 8 Download Install and Configure Software Download the printer software and related instructions from sawgrassink com If the computer to be used with the printer is not connected to the internet download what is needed from ...

Page 78: ...ter Updating the printer s firmware Configuring the printer To perform the operations from Web Image Monitor TCP IP is required After the printer is configured to use TCP IP operations from Web Image Monitor become available Recommended Web browsers Windows Internet Explorer 6 0 or higher Firefox 2 0 or higher Google Chrome 2 0 or higher Mac OS Safari 2 0 or higher Firefox 2 0 or higher Google Chr...

Page 79: ...tting SSL a protocol for encrypted communication under environment which server authentication is issued enter https printer s IP address or host name The displayed Web Image Monitor page is split into the following areas 1 Menu Area A menu to access Home Settings and Maintenance 2 Tab area Details about each menu will display in each tab 3 Language Selection Menu Select a language If the displaye...

Page 80: ...r on the Configuration About tab in the Printing Preferences dialog box Menu This section explains the items in the Web browser menu 1 Home The Status Device Info and Counter tab are displayed Details of the tab menu are displayed on the work area 2 Settings Make system settings for the printer interface settings and security 3 Maintenance Click to perform printer maintenance Logging in Using Web ...

Page 81: ...ify Device Name Comment Location and Recycle Paper Mode Date Time page You can specify Set Date Set Time SNTP Server Address SNTP Polling Interval Time Zone and Daylight saving time settings Email page For details about the items and descriptions see section Notifying the Printer Status by E mail ROM Update page You can check the printer s firmware version Sawgrass may periodically provide updates...

Page 82: ...AN You can specify Host Name Domain Name and Manual Configuration Address Details You can specify Default Gateway Address DNS Server1 DNS Server2 DNS Protocol Priority LPR 515 DIPRINT 9100 IPP 80 631 WSD Device WSD Device Port Number WSD Printer WSD Printer Port Number WSD Printer IPP Timeout and LLTD DHCPv6 page You can specify DHCPv6 Operation Mode IAID and Request Timeout DDNS page You can spec...

Page 83: ...ssword Administrator Authentication Password re enter Administrator Encryption Password Administrator Encryption Password re enter Administrator and Access Type Administrator Bonjour page You can specify whether to enable or disable IPv4 and IPv6 when using Bonjour Details You can specify Computer Name and Location Print Order Priority You can specify DIPRINT LPR and IPP Security area Network Secu...

Page 84: ...l You can be notified of the printer status by e mail on an occasion such as if the printer runs out of paper or paper is jammed The e mail notifying the printer status will be sent to the e mail address specified as the destination in advance You can also specify the timing and status to notify Depending on your e mail application a phishing warning message might appear when you receive e mail To...

Page 85: ...u can specify the basic and authentication settings for sending e mail You can enable or disable Auto Email Notification The Administrator Email Address will appear in the e mail message The Device Email Address will appear in the From box Auto Email Notification You can specify whether to enable or disable this function Default Inactive Device Email Address Enter the device s e mail address using...

Page 86: ...r the password using up to 63 characters Default Blank SMTP Auth Encryption If you select Auto Select the printer logs on using DIGEST MD5 CRAM MD5 NTLM Authentication LOGIN then PLAIN If you select On the printer logs on using DIGEST MD5 CRAM MD5 then NTLM Authentication If you select Off the printer logs on using LOGIN and then PLAIN Default Auto Select POP before SMTP By specifying the SMTP aut...

Page 87: ... printer logs on only in plain text Default Auto Select Timeout setting after POP Auth In standby time following POP authentication in milliseconds you can specify how long the printer can wait for logging on to the SMTP server after logging on to the POP server Default 300 milli second POP3 IMAP4 POP Server Name Enter the server name using up to 127 characters Default Blank Email Reception Port P...

Page 88: ...sent as e mail notifications Error Printer Out of Ink Low Ink Replace Waste Collection Unit Prepare new Waste Collection Unit Out of Paper Paper Misfeed Paper Size Error Paper Type Error Paper Size Paper Type Error Cover Open Unit Cartridge Not Set Device cannot be used in this temperature conditions Default Not selected Auto Email Notification Counter Notification Group Groups to Notify Email Lan...

Page 89: ...s for Error Notification Error Printer Notify when error Default Occurs Notify within Default 5 minute s Out of Ink Notify when error Default Occurs Notify within Default 5 minute s Low Ink Notify when error Default Occurs Remaining Default 10 Replace Ink Collector Unit Notify when error Default Occurs Notify within Default 5 minute s Prepare new Ink Collector Unit Notify when error Default Occurs...

Page 90: ...t 5 minute s Paper Type Error Notify when error Default Occurs Notify within Default 5 minute s Paper Size Paper Type Error Notify when error Default Occurs Notify within Default 5 minute s Cover Open Notify when error Default Occurs Notify within Default 5 minute s Unit Cartridge Not Set Notify when error Default Occurs Notify within Default 5 minute s Device cannot be used in this temperature co...

Page 91: ...nfiguring the Printer 83 Notify within Default 5 minute s Auto Email Notification Counter Notification Total Pages Printed Method to Notify Default Number of Pages Interval Default 100 Per Page Date to Notify Default 1 ...

Page 92: ... above the cartridge replacement indicator K C M and Y indicate black cyan magenta and yellow respectively If the ink will soon run out the message Low Ink appears on the display Make sure you have a new ink cartridge for the color indicated by the icon If an ink cartridge runs out of ink the message Open Front Cover Replace Ink Crtg appears on the display Replace the ink cartridge indicated by th...

Page 93: ...artridge When removing the ink cartridge do not touch the inside of the printer Carefully install an ink cartridge in the correct position 1 Take the ink cartridge out of the box 2 Open the right front cover 3 Take out the empty cartridges While taking out the cartridges be sure to hold the printer firmly so that it does not move 4 Check the cartridges orientation then install them carefully Insta...

Page 94: ... times Suffocation can result if polythene materials are brought into contact with the mouth or nose Keep ink and ink containers out of reach of children If ink gets into contact with eyes flush eyes with clean lukewarm water low pressure for at least 15 minutes occasionally lifting eyelids to ensure that the chemical is being flushed out of the eyes Obtain medical attention If ink is ingested was...

Page 95: ...idges should be used up before their Recommended Use by Date ideally within six months of being removed from their packaging Do not open the package of an ink cartridge until the cartridge will be installed in the printer Do not touch the cartridge s ink inlets or chip contacts Do not shake ink cartridges strongly Ink may leak out Do not take apart ink cartridges Do not turn off the power or unplu...

Page 96: ... message Prepare new Waste Collection Unit appears on the display Make sure you have a new waste collection unit on hand If the waste collection unit is full the message Waste Collection Unit is full Replace Waste Collection Unit appears on the display Replace the waste collection unit Checking the waste ink level on the Web Image Monitor The Web Image Monitor can be used to check ink levels See s...

Page 97: ...ste collection unit that has not been used for a long time Do not touch the waste collection unit s chip contacts Take care not to drop the waste collection unit Take care not to drop the waste collection unit when putting it in the supplied plastic bag The bag might tear causing ink to spill Make sure the waste collection unit is fully inserted If it is not an error may occur or ink will leak ins...

Page 98: ...ull the unit out Keep the unit level 4 Put the waste collection unit in the supplied plastic bag 5 Insert the new waste collection unit 6 Slide the waste collection unit carefully into the printer until you hear it click 7 Close the right front cover ...

Page 99: ...dry or damp cloth If the dirt does not come off wipe the printer first with a cloth moistened with a neutral detergent then with a damp cloth and finally with a dry cloth Do not use volatile chemicals like benzene or thinner or insecticides on the printer Using these chemicals could deform crack or change the color of the printer When wiping the printer with a cloth moistened with detergent be sur...

Page 100: ... on the plug constitutes a fire hazard Moving The precautions when moving the printer a short distance or long distance are explained Moving a Short Distance Take the following precautions when moving the printer a short distance for instance when attaching an optional paper tray or relocating the printer inside the same room SG800NA and SG800EU weigh around 15 kg 33 lb Grip the center area at the...

Page 101: ...remove it See section Attaching or Detaching Options for more information 4 Lift the printer and move it to the place where you want to install it Grip the indented area at the base of the printer s sides as shown Lift and carry the printer slowly and carefully When you move the printer unplug the power cord from the printer too Make sure the power cord is not trapped under the printer Moving a Lo...

Page 102: ...ance and print head cleaning when used after a long period of inactivity When not in use be careful of the following Even with automatic maintenance utilities the nozzles of the print heads may dry out and become clogged To prevent this periodically print something If you choose to ignore Sawgrass recommendations and power the printer off during periods of inactivity at least turn the printer on f...

Page 103: ...Maintenance 95 If there is no improvement after performing the steps above contact Sawgrass ...

Page 104: ... the job status first Canceling a print job already sent to the printer Cancel the print job by pressing the Job Reset key Canceling a print job that is not sent to the printer Cancel the print job from the taskbar of the computer Canceling Printing Using the Job Reset Key Follow the procedure below to cancel a print job that was already sent to the printer The Job Reset key cancels all print jobs...

Page 105: ...ted after the current print job is deleted It takes time to cancel the print job Cancel all print jobs received 1 Check that printing has started 2 Press the Job Reset key The confirmation screen appears 3 Press or Menu key to display Job Reset All Jobs then press the Enter key Job Reset Current Job Job Reset Current Job Job Reset All Jobs ...

Page 106: ...ling a Print Job from the Macintosh Print Job Queue Window You can delete a print job before during and after its being sent from the computer to the printer 1 Check that the print job queue window opens 2 In the print job queue window select the print job you want to cancel 3 Click Delete Job in the Jobs menu or Delete on the toolbar Printing Does Not Start If printing fails check the following C...

Page 107: ...k the condition of the printer and paper Paper does not feed smoothly Paper guides are not adjusted correctly The paper guides of the paper tray do not match the paper loaded Adjust the paper guides and load the paper again See section Loading Paper for more information Paper is not loaded correctly The paper is not loaded correctly Load the paper correctly See section Loading Paper for more infor...

Page 108: ...s provided on the label When removing jammed paper or replacing ink avoid getting ink on your skin If ink comes into contact with your skin wash the affected area thoroughly with soap and water If irritation develops seek medical attention When removing jammed paper make sure not to trap or injure your fingers If a paper jam error message appears on the display Web Image Monitor remove the paper a...

Page 109: ...the jammed paper according to subsequent error messages until the messages no longer appear See section for more information Paper Jam for more information If paper jams occur repeatedly see section Paper Is Not Fed or Delivered Normally for more information Removing Paper Jammed in the Bypass Tray Removing Paper Jammed under the Top Cover Removing Paper Jammed in Tray 2 3 Opening the Rear Unit Co...

Page 110: ...n Paper Is Not Fed or Delivered Normally for more information Removing Paper Jammed in Tray 1 1 Hold the grip on Tray 1 lift the tray slightly then pull it out Pull the tray completely out Take care not to drop it 2 Open the output ramp then remove the jammed paper If you cannot remove the jammed paper or it is difficult to remove the paper may be jammed inside the printer Examine the paper carefu...

Page 111: ...re information If paper jams occur repeatedly see section Paper Is Not Fed or Delivered Normally for more information Paper Jam in Tray 2 3 1 Remove the paper jammed in Tray 2 3 See section Removing Paper Jammed in Tray 2 3 for more information 2 Open the rear unit cover and remove the jammed paper See section Opening the Rear Unit Cover to Remove Jammed Paper for more information Continue to remo...

Page 112: ...Remove any paper in the bypass tray 2 Remove the jammed paper 3 Load paper in the bypass tray with the side to be printed on facing up and without exceeding the sheet limit 4 Press the Form Feed key Printing starts Blank paper may be delivered after printing resumes If it is difficult to remove the jammed paper detach the bypass tray so that the paper can be removed ...

Page 113: ...up and without exceeding the sheet limit Continue to remove the jammed paper according to subsequent error messages until the messages no longer appear See section for more information Paper Jam for more information If paper jams occur repeatedly see section Paper Is Not Fed or Delivered Normally for more information Removing Paper Jammed under the Top Cover Do not touch the feed belt ink tubes pa...

Page 114: ...removing the paper slowly pull it obliquely upward Pulling it forcibly or directly upward may cause some parts to come off If the print head has stopped halfway move it to either end 4 Close the top cover Printing starts Blank paper may be delivered after printing resumes 5 Print the nozzle check test pattern to make sure the print head s nozzles are not missing ...

Page 115: ...messages no longer appear See section for more information Paper Jam for more information If paper jams occur repeatedly see section Paper Is Not Fed or Delivered Normally for more information Opening the Rear Cover to Remove Jammed Paper 1 Slide the tabs on the sides to unlock then open the rear cover 2 Remove the jammed paper 3 Close the rear cover ...

Page 116: ...til the messages no longer appear See section for more information Paper Jam for more information If paper jams occur repeatedly see section Paper Is Not Fed or Delivered Normally for more information Removing Paper Jammed in Tray 2 3 1 Hold the grip on Tray 2 3 lift the tray slightly then pull it out Pull the tray completely out Take care not to drop it 2 Remove the jammed paper 3 Push Tray 2 3 g...

Page 117: ...ages no longer appear See section for more information Paper Jam for more information If paper jams occur repeatedly see section Paper Is Not Fed or Delivered Normally for more information Opening the Rear Unit Cover to Remove Jammed Paper SG400NA SG400EU 1 Slide the tabs on the sides to unlock then open the rear unit cover 2 Remove the jammed paper 3 Close the rear unit cover ...

Page 118: ...ion paper For details about handling paper see section Loading Sublimation Transfer Paper for more information For details about handling the ink cartridges see section Handling Ink Cartridges for more information If problems persist visit sawgrassink com for more troubleshooting information Prints are Unsatisfactory This section explains how to troubleshoot the printer when printing is uneven or ...

Page 119: ...stration for more information Have you changed the paper feed setting If horizontal lines are printed unaligned print images are patchy or black or white streaks are printed at regular intervals print a test pattern then adjust the paper feed setting See section Adjust Paper Feed for more information Does the paper type setting match Make sure that the paper type setting of the printer driver matc...

Page 120: ...er and that the print is on the correct bright white side See sections Handling and Storage Precautions and Loading Paper for more information Have any of the inks past the Recommended Use by Dates Ink cartridges should be used prior to the Recommended Use by Date preferably within six months of being removed from their packaging Using ink in the printer past this date may be harmful to the unit a...

Page 121: ...m menu some of the following messages might not appear See section Using the System Menu for more information Error Messages Cannot recover error page s FormFeed to print remaining The printer confirmed that the error has been cleared and printing has resumed However some page s did not print To continue printing press the Form Feed key and print the missing page after the print job is finished To...

Page 122: ...for more information Waste Collection Unit is not set Set the Waste Collection Unit The waste collection unit has not been installed correctly Reset the waste collection unit correctly See section Waste Collection Unit Not Detected for more information Waste Collection Unit is full Replace Waste Collection Unit The waste collection unit is full Replace the waste collection unit See section Waste C...

Page 123: ...ed Head cleaning head flushing or other maintenance operations have failed Run the maintenance again after clearing the error You can clear a maintenance error as follows The printer receives another print job Press the Enter key Maintenance in process The printer is cleaning or flushing its print head Wait a moment Open Front Cover Replace Ink Crtg The ink has run out Install a new ink cartridge ...

Page 124: ... Covers remove misfeed Paper has jammed in the tray Tray 2 or 3 Remove the jammed paper See section Paper Jam in Tray 2 3 for more information Paper Misfeed Tray Remove tray s reset paper A paper misfeed has occurred in the tray Tray 1 2 or 3 Reposition the paper in the paper tray then press the Form Feed key See section Loading Paper for more information Prepare new Waste Collection Unit The wast...

Page 125: ...t cover is open Close the ink cartridge cover See section Cover Open Ink Cartridge s Not Detected for more information Right Int Unit almost full Internal unit is a service replacement part For details about internal unit replacement contact Sawgrass SCXXX XX Power Off On Call Service if error reoccurs An error has occurred Turn the printer off and then on If the message reappears contact Sawgrass...

Page 126: ...the error where you can check how to resolve the problem in more detail Depending on the Auto Continue settings specified on the System menu some of the following messages might not appear See section Using the System Menu for more information No Paper Tray Not Detected Tray 1 Tray 1 has run out of paper or the tray is not installed correctly Follow the procedure below Load paper into the paper tr...

Page 127: ...b See section Cancelling Printing for more information Paper Size Mismatch Paper Type Mismatch Tray 1 Tray 1 is not loaded with paper of the correct size or type Follow the procedure below Change the paper settings See section Using the Paper Input Menu for more information Print by Form Feed Press the Form Feed key select a paper tray containing paper of the specified size or type then print Canc...

Page 128: ...el the print job See section Cancelling Printing for more information Paper Size Mismatch Paper Type Mismatch Auto Tray Select Paper tray is not loaded with paper of the correct size or type Follow the procedure below Change the paper settings See section Using the Paper Input Menu for more information Print by Form Feed Press the Form Feed key select a paper tray containing paper of the specified...

Page 129: ...ed The right front cover is open Close the right front cover Alternatively the ink cartridges are not installed or are installed incorrectly Install the ink cartridges correctly If the cover is open 1 Close the right front cover If the ink cartridges are not installed or are installed incorrectly 1 Open the right front cover ...

Page 130: ...his once only If there is a problem with the ink cartridge try installing a new cartridge For details about handling the ink cartridges see section Handling Ink Cartridges for more information Cartridge Almost Empty One of the ink cartridges is almost empty Check which color ink cartridge will soon have to be replaced then have a new cartridge handy ...

Page 131: ...he cartridges are overfilled to prevent them from completely running dry This prevents air from being drawn into the printer Used Cartridge A used ink cartridge was installed Replace the ink cartridge See section Ink Cartridge for more information If the cartridge is empty head cleaning or flushing cannot be performed Ink cartridges should be used up before the Recommended Use By date label affixe...

Page 132: ...s contact Sawgrass Waste Collection Unit Almost Full The waste collection unit is almost full Have a new waste collection unit handy If an ink cartridge starts running out of ink when the waste collection unit is almost full the alert indicator will flash and a message informing you of the cartridge s low ink level will appear on the display ...

Page 133: ...midity is more than 54 the upper temperature limit will be lower Even after the power is turned on the printer may remain in standby mode until it acclimates to the room temperature If this happens wait until the Power key stops flashing and stays lit For details about what conditions the printer can be used under ambient temperature and humidity range see section Checking the Installation Area fo...

Page 134: ...ver Error Page If you resume printing after removing a paper jam an error message may appear if some pages cannot be printed If so follow the procedure below Print by Form Feed Press the Form Feed key then the printer prints the remaining pages following the missed page s Cancel the print job See section Cancelling Printing for more information Where to Inquire For inquiries contact Sawgrass or an...

Page 135: ...0OPTIONTRAY This unit allows you to load additional sheets of paper SG400BYPASSTRAY SG800BYPASSTRAY Use this tray to feed in sheet manually and or for oversize paper For information about options contact Sawgrass or an authorized Sawgrass distributor ...

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Sawgrass Virtuoso SG400EU, User Manual

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