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Section 5: Troubleshooting

TH2 Series Operator Manual

Page 5-1

TROUBLESHOOTING

If you are unable to produce printouts on the TH2 series printer, use this section to make sure the basics have
been checked, before deciding you are unable to proceed any further.
The section is divided into four parts:

• 5.1 Error signal Troubleshooting

• 5.2 Troubleshooting Table

• 5.3 Interface Troubleshooting

• 5.4 Test Print Troubleshooting

Summary of Contents for TH2 Series

Page 1: ...For printer model Operator Manual TH2 Series Read this Operator Manual before using this product Keep this document available for future reference...

Page 2: ...any other material in any form or by any means whether manual graphic electronic mechanical or otherwise without the prior written consent of SATO Corporation Limitation of Liability SATO Corporation...

Page 3: ...ound the connections Always connect the printer s ground wire to a ground Not grounding the ground wire could result in electric shock Handling of the power cord Do not damage break or modify the powe...

Page 4: ...careful not to get your fingers pinched when opening or closing the top cover Also be careful the top cover does not slip off and drop Power supply Do not operate the power switch or plug in unplug th...

Page 5: ...lat and level this may result in poor print quality This may also cause malfunction and shorten the life span of the printer Do not place the printer on a location that produces vibration Giving serio...

Page 6: ...Installing optional SD card 2 12 Operation and Configuration 3 1 3 1 Operator Panel 3 2 3 1 1 To navigate and select item within the Menu 3 5 3 1 2 To input the field of the Menu 3 6 3 2 Operating Mod...

Page 7: ...eet 4 3 4 4 Easy Replacement of Parts 4 4 4 4 1 Releasing and Replacing the Print Head 4 4 4 4 2 Releasing Replacing the Platen roller 4 5 4 5 Adjusting Print Quality 4 5 Troubleshooting 5 1 5 1 Error...

Page 8: ...ess Cutter Mode 8 10 8 3 6 Journal Mode 8 11 8 3 7 Tear Off Journal Mode 8 12 8 4 8 Cutter Journal Mode 8 13 8 3 9 Linerless Cutter Journal Mode 8 15 8 4 Base Reference Point 8 16 8 4 1 Start of print...

Page 9: ...ction 6 Basic Specifications Section 7 Interface Specifications Section 8 Appendix It is recommended that you read carefully and become familiar with each section before installing and maintaining the...

Page 10: ...egian Swedish European Codepages and Unicode UTF 8 encoding support Application Tools AEP Works TH PSIM TH2 Download Tools 1 2 UNPACKING When unpacking the printer take note of the following 1 The box...

Page 11: ...hold for one second to turn on the power Press and hold for three seconds to turn off the power Top cover Open this cover to load the media Operator panel It consists of alpha numeric keypad arrow but...

Page 12: ...level calibration Refer to Section 3 7 2 When Media is selected in the SETUP menu for details in calibration VR2 Gap potentiometer Adjust for Gap sensor level calibration Refer to Section 3 7 2 When...

Page 13: ...ndle To carry the printer around DC input power connector Supplies power to the printer by inserting the power cable of the AC adapter LAN interface connector To connect printer to the host computer u...

Page 14: ...media holder To hold the roll media and adjust it to meet the size of the media used Media guide A guide for the media to feed properly Make sure the media guides are adjusted to both edges of the la...

Page 15: ...This section helps you load the consumable media in the printer and provides adjustment instructions and instructions to install other optional attachment units The following information is provided...

Page 16: ...on it and wear it out The media edge will also wear a groove in the platen roller which can affect print quality This printer can print on roll media The printer uses sensors to detect I Marks or Gaps...

Page 17: ...e media guides to the widest position 3 Load the media onto the media compartment Then adjust the media guides inward till the media guides press lightly against the media roll Turn the media roll lig...

Page 18: ...edia in the dispenser please refer to Section 2 3 2 To route the label when using the dispenser for further instructions 6 After loading the media press power button if printer is turned off If printe...

Page 19: ...3 Peel off the first two leading labels from the liner back ing paper and then pull out the leading liner backing paper from the media holder Pass the liner backing paper over the dispenser plate so a...

Page 20: ...dispenser does not func tion properly due to the thickness of the labels used The Dispenser unit is effective for label pitch 16 to 120 mm 0 6 to 4 7 long However the label size limitation may vary wi...

Page 21: ...ce board as stated in Section 7 Interface Specifications Make sure the cable is correctly oriented 2 4 2 To activate the connected interface When using LAN or WLAN as connection to the host PC you may...

Page 22: ...Hz A 3 pin plug is attached to the power cord provided with your printer One of these pins is the ground wire You must use a 3 pin power outlet The plug will not work with a 2 pin power outlet Note T...

Page 23: ...or more than three seconds until you hear two short beeps The LCD display is turned off Warning Do not operate the power button or plug in unplug the power cable while your hands are wet Doing so may...

Page 24: ...lights When charging is complete the CHARGE lamp lights green fully charged 3 Remove the battery pack when charging is complete Notes When the CHARGE lamp is not lit check that the battery pack is ins...

Page 25: ...turns off fully charged 2 4 8 Installing and removing the optional battery pack 1 Open the battery cover 2 Insert the battery pack then close the battery cover Insert the battery pack with the connec...

Page 26: ...0 Installing optional SD card The optional SD card file system is used both to extend the on board flash memory and to download firmware data bases or applications It shall be a FAT file system so tha...

Page 27: ...tself AEP Works is used for this purpose Label formats data tables printer settings fonts images and special Lua functions are created with this tool The application is then packaged into an applicati...

Page 28: ...ns Arrow buttons These cause the cursor to shift up down left and right on the screen in various setting modes Power Press and hold for one second to turn on the power Press and hold for three seconds...

Page 29: ...umeric input lower case input upper case input In numeric input fields the key works as a minus sign 1 Numeric input mode Select 1 Lower case input mode Select _ 1 Upper case input mode Select _ 1 In...

Page 30: ...ode press the button for two seconds to get 8 9 W X Y Z Numeric input mode Select 9 Lower case input mode Select W X Y Z 9 Upper case input mode Select w x y z 9 In Lower or Upper case input mode pres...

Page 31: ...s page up or arrow button to return to the previous menu No Icon Description 6 Displayed only when printer is powered by the battery 0 cell Battery empty 1 cell Battery low 2 cells Battery half 3 cell...

Page 32: ...tton icon 3 1 2 To input the field of the Menu When the menu requires inputs the square brackets will be displayed on the screen Search Field During the process of printing or editing the Format or Ta...

Page 33: ...w buttons to scroll within the column to view full name The icon will be displayed in the top right corner Press the or arrow button once to scroll one character at a time Press and hold the or arrow...

Page 34: ...1 Speed 2 Darkness 3 Media Handl 4 Backfeed Mod 5 Adjustment 6 Image 7 Head check 8 Auto Feed I 4 System 1 Display 2 Sound 3 Auto Off 4 Test I 5 Regional 1 Lamguage 2 Time 3 Date 4 Unit I 6 Network 1...

Page 35: ...es a clear summary of all the modes and their access methods Power off MAIN menu PRINT menu Press and hold for one second to turn on the power While pressing press until a long beep is heard Press and...

Page 36: ...at Table and On line can be set to be shown or hidden on the display Please refer to Section 3 6 13 To set the PRINT menu appearance for details Displays search field Enables selection of format to pr...

Page 37: ...lay vary depending on the pre loaded formats Displays list of pre defined names The contents of the display vary depending on the pre loaded formats Displays WAS Price input field and enables new inpu...

Page 38: ...w buttons and enter button Note If there is only one table in the printer this screen will not be displayed You will step directly to the sub content of the table as in the next display The contents o...

Page 39: ...er to On line mode In On line mode formats can be printed directly from the connected host PC Press 3 button or use the arrow buttons and enter button to select On line Menu Description Displays Quant...

Page 40: ...the loaded formats while Printer setting allows the user to configure the printer Please note that all the changes done in Application Setting menu are temporary saved in the printer You cannot uploa...

Page 41: ...User can also set the appearance of the PRINT menu in Mode selection Menu Description APPLICATION menu Enables the selection of Edit or Mode Enables selection of Format Table or F1 from EDIT menu FOR...

Page 42: ...or Delete Return to Format search screen Select Format to be deleted Select Test Meal as an example Proceed deleting format Select 2 Yes Select 1 Cancel Select Format to be modified Select Test Meal...

Page 43: ...id will be displayed If the input field is left blank or if 0 is input the value from printer set up will be used FIELD menu Enables selection of Modify New or Delete from FIELD menu The next followin...

Page 44: ...les selection of field s to modify or delete by scrolling with the arrow buttons and enter button or input the respective number directly The contents of the display vary depending on the pre loaded f...

Page 45: ...d Enables the creation of new field starting with input of field name A suggestion to field name is given as F1 For an example change the field name to Header The contents of the display vary dependin...

Page 46: ...E menu FIELDTYPE menu Set direction Select 1 Text Select 1 truetype Select the source Please refer to the flow of individual selection Select Font Set horizontal position Set the vertical position Set...

Page 47: ...ze of text field Note If the value is outside the allowed range Invalid will be displayed Enables the selection of anchor point of the text field TOP_LEFT TOP_CENTER TOP_RIGHT can be selected Displays...

Page 48: ...Set the barcode narrow width Set the code cell size Select anchor point Select the source Please refer to the flow of individual selection Select barcode direction Set barcode height Select correctio...

Page 49: ...range Invalid will be displayed Displays input range and input field Enables input of barcode vertical position Note If the value is outside the allowed range Invalid will be displayed Enables the sel...

Page 50: ...ble barcode info Only applicable for EAN 8 EAN 13 UPC A UPC E Code 39 Codabar Bookland Interleaved 2 of 5 GS1 128 Code 128 Enables selection of human readable below barcode info Only applicable for GS...

Page 51: ...d will be displayed Displays input range and input field with default value Enables input of line horizontal delta Note If the value is outside the allowed range Invalid will be displayed Displays inp...

Page 52: ...les input of box vertical position Note If the value is outside the allowed range Invalid will be displayed Displays input range and input field with default value Enables input of box width Note If t...

Page 53: ...range Invalid will be displayed Enables the selection of anchor point of the box field TOP_LEFT TOP_CENTER TOP_RIGHT can be selected Anchor Point is a field co ordinate representing the field regardi...

Page 54: ...e allowed range Invalid will be displayed Displays input range and input field Enables input of image field vertical magnification Note If the value is outside the allowed range Invalid will be displa...

Page 55: ...layed Displays number of text box rows input range and input field Enables input of new number of rows Notes When 0 is set the textbox will resize to as many rows needed depending on its data If the v...

Page 56: ...ed Displays bottom margin range and input field Enables input of new margin value Note If the value is outside the allowed range Invalid will be displayed Displays left margin range and input field En...

Page 57: ...ct 2 Table Select table Select the column as source Select 3 Counter Select field to copy from Select 4 Copy Set the max number of input character Set the display text Select input format Select 6 Tim...

Page 58: ...d The different columns in the table are listed Select the column that will be the source to the field Counter Counter the source data for the field is a counter Displays input field Enables input of...

Page 59: ...to a fix value Argument 1 dd Input number s to replace existing decimals in price 1 or 2 digits Argument 2 price Input price or reference to price Script WeekDay WeekDay is a function that is used for...

Page 60: ...price or reference to price Script Round Round is a function that round a number to n decimals Argument 1 n Input number of decimals Argument 2 number Input number price or reference to price Script A...

Page 61: ...er in XML specification STB00102 Please contact SATO representative for more details Input Input source data for the field is coming from input data from the key board of the printer an external PS 2...

Page 62: ...t field Write in a list of choices Separate with comma sign For example E Jane Kevin etc Application EDIT menu Select 2 Delete Select 2 Table Select 1 Modify Return to Table search screen Select Table...

Page 63: ...w name The contents of the display vary depending on the pre loaded tables After selection of creating a New ROW the printer will request data input for the new row The contents of the display vary de...

Page 64: ...deleted from table list The contents of the display vary depending on the pre loaded tables Menu Description Displays F1 menu and enables selection of pre defined functions linked to F1 button Toggle...

Page 65: ...tton s or select by using the arrow buttons and toggle with enter button Note All selections can be set at the same time Press Menu page up button to return to F1 menu Menu Description Enables selecti...

Page 66: ...rofile 2 Media 3 Print Ctrl System Regional or 6 Network Note 6 Network will only appear if LAN WLAN board is installed SETTINGS menu Select 2 Printer Select 1 Profile Select 1 Select Select 2 Create...

Page 67: ...ELECT menu To make a user profile first set up the printer as preferred then select 2 Save and save the set up with a unique name Displays CREATE input field and enables input of personal user profile...

Page 68: ...m PROFILE menu A label with the current selected user profile printer set up will be printed Note If no user profiles are saved the actual printer set up will be printed Prints out a label with printe...

Page 69: ...to the sensor Select sensor type and press Set the length and press Press Press or Set the length and press Press or Select 1 Size Select 1 Length Select 2 Width Press or to return to MEDIA screen Se...

Page 70: ...lue is acceptable Saved will be displayed when enter button is pressed Displays the media width range and input field with existing media width and its unit Enables input of new media width Note If th...

Page 71: ...is aborted or un successful When calibration is done Auto feed on error returns to active if it was enabled in Print control set up Enables the selection of 1 I Mark or 2 Gap for calibration The print...

Page 72: ...eed before generating Gap not found or I mark not found Normally the default value can be used for all media and format sizes In certain applications it is important to be notified about label detecti...

Page 73: ...trl Select speed and press Press or to return to PRINT CONTROL menu Select darkness and press Select the mode and press Select backfeed mode and press Press or to return to PRINT CONTROL menu Press or...

Page 74: ...tment 6 Image 7 Head check or 8 Auto Feed Select 7 Head check Select 8 Auto Feed Set the image rotation and press Select 1 Offset Select 2 Rotation Select 3 Mirror Select 6 Image Press or to return to...

Page 75: ...ture Operating in high temperature may damage the print head in a long run MEDIA HANDLING controls the media motion and media stop position Displays existing MEDIA HANDLING selection and enables new s...

Page 76: ...to let the media positioning cor rectly before printing MEDIA HANDLING Tear Off Continuous Peel Off Cutter LL Tear Off LL Cutter BACKFEED MODE Before After None Menu Description ADJUSTMENT menu Media...

Page 77: ...stop positions The value can be expressed in inches millimeters or dots depending on selec tion in UNIT menu Displays the Offset range and input field with existing Offset value and its unit Enables i...

Page 78: ...nables input of new value Setting range is between 80 and 80 and the default value is 0 dot Note If the value is outside the allowed range Invalid will be displayed If the value is acceptable Saved wi...

Page 79: ...AUTO FEED AFTER ERROR enables automatic feed after error in order to ensure that media has the correct stop position before next print session Displays existing AFTER ERROR selection and enables new s...

Page 80: ...ect 1 Intensity Select 2 Backlight Print the selected TEST Label and return to LABELS menu after completion Set backlight and press Press or to return to DISPLAY menu Set the duration and press Press...

Page 81: ...able Saved will be displayed when enter button is pressed With BACKLIGHT setting the display backlight can be turned on or off Displays existing BACKLIGHT setting and enables new selection The default...

Page 82: ...Setting range is between 0 and 300 min and the default value is 0 min Note If the value is outside the allowed range Invalid will be displayed If the value is acceptable Saved will be displayed when...

Page 83: ...e selection of pre defined TEST LABELS 1 Grey 2 Checkered 3 Setup 4 Locale 5 Barcodes 6 Pattern or 7 Factory Note Some of the test labels have very high density resulting in a temporary low bat tery W...

Page 84: ...Section 3 Configuration and Operation Page 3 58 TH2 Series Operator Manual 3 7 PRINTER SETUP MENU Cont d TEST LABELS Locale TEST LABELS Barcodes TEST LABELS Pattern TEST LABELS Factory...

Page 85: ...ect 5 Regional for regional standard settings SETTINGS menu Select 2 Printer Select 5 Regional Select 2 Time Press or to return to REGIONAL menu Select location and press Select 1 Messages Select 2 Ke...

Page 86: ...the character group available at each ten alpha numeric buttons can be selected according to the your preference language Displays existing KEYBOARD LANGUAGE setting and enables new selection The def...

Page 87: ...ay Press enter button to save the setting Note If the value is outside the allowed range Invalid will be displayed All UNIT quantified printer and media related values will be displayed according to t...

Page 88: ...IP address Displays input field with existing GATEWAY address and enables input of the new GATEWAY address Displays input field with existing NETMASK address and enables input of the new NETMASK addre...

Page 89: ...n until the new selec tion is chosen and enter button is pressed When enter button is pressed the new selection is saved and the related radio button is shown as pressed Displays input field with exis...

Page 90: ...ID Service Set IDentifier is a name that identifies a particular 802 11 wire less LAN Displays input field with existing SSID and enables input of the new SSID The default SSID is SATO Allowed input 0...

Page 91: ...ode Select 2 Index Select 3 Key 1 6 Key 4 Select Index and press Set WEP key and press Select WEP mode and press Press or to return to WEP menu Set PSK and press Select 1 Username Select 2 Password Se...

Page 92: ...2 3 Key 3 or 4 Key 4 The pressed radio button indicates the current selection until the new selec tion is chosen and enter button is pressed When enter button is pressed the new selection is saved an...

Page 93: ...on is pressed Press enter button again to leave the menu PASSWORD is the password used in the EAP Dynamic WEP authentication process Displays input field and enables input of PASSWORD Allowed input 0...

Page 94: ...hoc Mode WLAN menu Select 2 Mode Select 1 Channel Select 1 Mode Select 2 Index Select 3 Key 1 6 Key 4 Select Index and press Set WEP key and press Select WEP mode and press Press or to return to WEP m...

Page 95: ...of 1 Channel or 2 Security Displays the CHANNEL range selected CHANNEL and enables input of new CHANNEL Setting CHANNEL range is between 1 and 11 Note If the value is outside the allowed range Invali...

Page 96: ...u Press or to return to ADV SETUP menu Proceed to the SETUP menu flow procedure Select 1 Printout Select 2 To File The hex dump is saved to the temporary RAM file system of the printer The hex dump da...

Page 97: ...u choice 8 will be 8 Cutter adj START APP menu Enables selection from a list of customer applications to choose as start up applications The list may vary according to the number of customers applicat...

Page 98: ...factory default or printer SD Card will be formatted The printer will take a few seconds to restore printer factory default Setup or for matting the SD card The screen will show Formatting card when r...

Page 99: ...lection of 8 Disp adj Cutter adj from ADV SETUP menu The printer will enable adjusting of the TPH to dispensing plate tear edge dis tance Note If a cutter is installed the menu choice will be 8 Cutter...

Page 100: ...Description The F1 menu is shown as if all functions are selected in F1 screen of EDIT menu 1 Print Copy Print Copy enables to print a number of copies of the recent printed label Note If no label is...

Page 101: ...he date that has been set in the Real Time Clock This offset will be cleared when powering off the printer Add a temporary offset in number of hours to the time that has been set in the Real Time Cloc...

Page 102: ...y the content of SA formats and tables to inserted SD card Files copied to SD card will be named with maximum 8 uppercase characters with XML extention If original file name is longer than 8 character...

Page 103: ...t Quality Caution When cleaning the print head bear in mind that the print head and its surroundings may be hot Wait until the printer cools down before proceeding to clean the printer Be sure to turn...

Page 104: ...CLEAN THE PRINTER CLEANING KIT Follow the instructions supplied with the cleaning kit Use the items to clean the following parts 1 Before starting get ready an approved cleaning kit from your SATO re...

Page 105: ...printer is powered off and disconnect the power cable If the optional battery pack is installed remove it as well 2 Lift the Top Cover 3 Remove the media 4 Place the head cleaning sheet between the pr...

Page 106: ...elease it from the catches 5 The cable connector circled at the rear of the print head assembly is now exposed Gently disconnect the print head from the cable connector 6 Carefully attach a replacemen...

Page 107: ...barcode verifier system is highly recommended for evaluating the printouts The human eye is a poor judge of the relative widths of the bars in a symbol a characteristic that is extremely important for...

Page 108: ...Section 4 Cleaning and Maintenance Page 4 6 TH2 Series Operator Manual This page is intentionally left blank...

Page 109: ...printouts on the TH2 series printer use this section to make sure the basics have been checked before deciding you are unable to proceed any further The section is divided into four parts 5 1 Error si...

Page 110: ...OR DISPLAY ERROR CONDITION CORRECTIVE ACTION 4522 Gap not found 1 Distance between gaps is too great labels too long 2 Gap sensor not properly calibrated 3 Wrong media set up Gap was set as Sensor Typ...

Page 111: ...adjust media position 1 Load new media 2 Load media 4527 Head error 1 One or more broken dots are detected To clear error If print head has been changed printer and print job must be re started Note I...

Page 112: ...ar error Perform corrective action and press enter to continue 1 Use media according to specification 2 Calibrate sensor 3 Check media or media set up 4 Set the MAX FEED value again 4533 Battery low 1...

Page 113: ...The interface cable is not properly connected Connect the interface cable Interface problems Troubleshoot interface refer to the next section Data input error in On line mode Ensure correct data strea...

Page 114: ...ad and platen roller Clean print head and platen roller Foreign material on labels Use higher quality media Use only SATO certified media Excessive print head energy Adjust darkness level setting Exce...

Page 115: ...correctly configured Ensure the cable and its ports are not defective Ensure that a faulty print server or other protocol related scenarios are not creating a queue setup issue Systematically perform...

Page 116: ...column provides the data in hexadecimal format And in the right column the same data is provided in ASCll format Refer to Section 3 8 Advanced Setup Menu for more details to perform this activity 5 4...

Page 117: ...RONMENTAL EXCLUDING MEDIA Operating Temperature 0 C to 40 C 32 F to 104 F Storage Temperature 5 C to 60 C 23 F to 140 F Operating Humidity 30 to 80 RH Without condensation Storage Humidity 30 to 90 RH...

Page 118: ...h including liner 16 to 120mm 0 6 to 4 7 Butt cut label Continuous Tear off Dispenser Width 25 to 60 mm 0 9 to 2 3 Width including liner 28 to 63 mm 1 1 to 2 4 Pitch 16 to 156 mm 0 6 to 6 1 Pitch incl...

Page 119: ...Gap Transmissive Sensitivity Adjustable I Mark Reflective Sensitivity Adjustable Head Open Fixed Dispenser Fixed SELF DIAGNOSIS FUNCTION 1 Broken head element check 2 Paper end detection 3 Test print...

Page 120: ...d 0 359 1 increments BARCODE CAPABILITIES Linear Bar Codes UPC A E JAN EAN 8 13 Code 39 Code 128A B C GS1 128 UCC EAN128 Codabar NW 7 Interleaved 2 of 5 Bookland 2 5 char add on code GS1 DataBar RSS N...

Page 121: ...ards Wireless LAN 2 45MHz FCC15B FCC15C USA Canada R TTE EN300 328 V1 4 2003 04 EN301 489 V1 4 1 2002 08 Europe IDA TS SRD 2004 Singapore SRRC 2001 653 China MIC Korea Radio Standards RFID HF UHF FCC1...

Page 122: ...Media Size Width 28 to 60 mm 1 1 to 2 3 Pitch 45 to 100 mm 1 7 to 3 9 Width 28 to 60 mm 1 1 to 2 3 Pitch 25 4 to 100 mm 1 to 3 9 Thickness 0 14 to 0 19 mm 0 006 to 0 007 Media Winding direction Face...

Page 123: ...ore 70 mm 2 76 maximum diameter POS cassette 50 mm 1 97 maximum diameter Media Type Label only Media Size Paper core Width including liner 32 to 48 mm 1 3 to 1 9 Pitch including liner 19 to 181 mm 0 7...

Page 124: ...Section 6 Basic Specifications Page 6 8 TH2 Series Operator Manual This page is intentionally left blank...

Page 125: ...ss LAN 7 1 INTERFACE TYPES The TH2 Series has three types of Main PCBs Each type of PCB is equipped with different interface types in order to perform data communication with the host These are descri...

Page 126: ...ubs The TH2 printer supports USB CDC Communication Device Class 7 2 1 Basic Specifications of USB interface The USB interface is available with Type 1 board 7 2 2 Pin Assignments Notes USB interface i...

Page 127: ...10BASE T Lights up when recognizing the destination 100BASE TX Maintenance function Printing LAN configuration information LAN configuration information will be printed on the second and third sheet o...

Page 128: ...IEEE802 11g W LAN communication mode Infrastructure mode Ad hoc mode Channel 1 to 11 ch SSID Alphanumeric up to 32 characters except for comma double quotation and backslash Authentication method Non...

Page 129: ...status are monitored In this case multiple connections cannot be established at the same time IP address and variables can be set using the Printer setup or in application Wi Fi 9 Security Combinatio...

Page 130: ...ENABLE DISABLE DHCP protocol ENABLE ENABLE DISABLE ROOT password NULL No password Up to 16 alphanumeric characters Name server 0 0 0 0 Default 0 0 0 0 255 255 255 255 Item Default Setting range WLAN M...

Page 131: ...02 1x authentication There are two types of certificates These include Client Certificate and Root Certificate Each one of them is downloadable from its own website only Time out at the time of import...

Page 132: ...TTLS EAP User Name user name EAP Password password For WPA 802 1x authentication it is not necessary to set WPA PSK Setting Pre Shared Key setting of WPA PSK Setting must be configured when WPA mode i...

Page 133: ...t 1024 Port 1025 or Port 9100 the printer accepts the request establishing double connection however the printer disconnects the second connection immediately For Wireless LAN Interface 1 Communicatio...

Page 134: ...Section 7 Interface Specifications Page 7 10 TH2 Series Operator Manual This page is intentionally left blank...

Page 135: ...x TH2 Series Operator Manual Page 8 1 APPENDIX The following information is provided 8 1 About Optional Cutter 8 2 Positions of sensors and options 8 3 Operation Mode Selection 8 4 Base Reference Poin...

Page 136: ...al cutter Cutting of Labels The correct cutting position is at the label gap Cutting onto the label must be avoided because the label adhesive that accumulates on the blade will affect cutter sharpnes...

Page 137: ...begins to show signs of wear Replace the cutter unit when the blade becomes blunt and cut edges are rough Please contact an authorised SATO representative for replacement 8 2 POSITIONS OF SENSORS AND...

Page 138: ...8 3 1 Continuous Mode With this mode of operation the media remains in position for printing at all times To do so means that the previous printed label is only available for removal when one to two a...

Page 139: ...rinting start position B in the figure below Label 1 and label 2 are printed Now the printer waits 1 second configurable for more print jobs with label 3 in printing start position C in the figure bel...

Page 140: ...applicable to print operations where the label is to be immediately adhered Motion 1 Backfeed set to After When printing starts A in the figure below the media is in the correct position to start pri...

Page 141: ...ng label 1 the media has to be back fed so that label 1 is in the printing start position B in the figure below When label 1 is printed the media is fed forward so it can be removed C and D in the fig...

Page 142: ...in the figure below the media is in the correct position to start printing When label 1 is printed the media is fed forward so the label can be cut off B in the figure below When the label is removed...

Page 143: ...tion so that the previous label could be cut off Before printing label 1 the media has to be fed back so that label 1 is in the printing start position B in the figure below Label 1 is printed and the...

Page 144: ...position so that the previous label could be cut off Before printing label 1 the media has to be fed back so that label 1 is in the printing start position B in the figure below Label 1 is printed an...

Page 145: ...or I Marks In the figure below n labels are printed where n is equal to 1 or more Before printing label number 1 is in the printing start position When all n labels are printed label number n 1 is in...

Page 146: ...d back so that label 1 is in the printing start position B in the figure below Label 1 and label 2 are printed Now the printer waits 1 second configurable for more print jobs with label 3 in printing...

Page 147: ...set to None or Fix in Cutter mode When printing starts A in the figure below the media is in the correct position to start printing When label 1 is printed the media is fed forward so the label can b...

Page 148: ...o None or Fix in Cutter mode When printing starts A in the figure below the media is in a position so that the previous label could be cut off Before printing label 1 the media has to be fed back so t...

Page 149: ...en printing starts A in the figure below the media is in a position so that the previous label could be cut off Before printing label 1 the media has to be fed back so that label 1 is in the printing...

Page 150: ...bel a positive print offset can be used to move it farther down on the label Moving it the opposite way is not possible in normal mode 8 4 2 Stop positions The stop positions or label rest position is...

Page 151: ...parameter affects the feed length in both backward and forward feed direction 8 5 4 Position adjustment Pos Adjust The position adjustment parameter adjust the end feed length in forward direction It...

Page 152: ...Section 8 Appendix Page 8 18 TH2 Series Operator Manual This page is intentionally left blank...

Page 153: ...Section 9 License Agreements TH2 Series Operator Manual Page 9 1 LICENSE AGREEMENTS...

Page 154: ...G BUT NOT LIMITED TO LOST REVENUE PROFIT OR DATA HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY WITH RESPECT TO THE SOFTWARE OR TO THE USE OF SUCH SOFTWARE Some states or jurisdictions do no...

Page 155: ...IN NO EVENT SHALL SATO BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY INCLUDING ANY GENERAL SPECIAL INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE...

Page 156: ...hom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software...

Page 157: ...ity of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of s...

Page 158: ...Section 8 License Agreements Page 9 6 TH2 Series Operator Manual This page is intentionally left blank...

Page 159: ...Section 10 Sato Group of Companies TH2 Series Operator Manual Page 10 1 SATO GROUP OF COMPANIES...

Page 160: ...c com www satoasiapacific com SATO AUSTRALIA PTY LTD 1 1 Nursery Avenue Clayton Business Park Clayton VIC 3168 Australia Tel 61 3 8814 5330 Fax 61 3 8814 5335 Email enquiries satoaustralia com www sat...

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