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Section 5: Troubleshooting
TH2 Series Operator Manual
Page 5-3
5.1 ERROR SIGNAL TROUBLESHOOTING (Cont’d)
Error
code
ERROR DISPLAY
ERROR CONDITION
CORRECTIVE ACTION
4524
Gap too long
1) The gap is longer than 15 mm.
2) Gap sensor not properly calibrated.
To clear error: Perform corrective action
and press
enter
t
o continue.
1) Use media according to specification.
2) Calibrate sensor.
4526
Out of paper
1) The printer runs out of media during
printing.
2) If no media is loaded before attempt-
ing to print.
To clear error: Perform corrective action
and press
enter
t
o continue.
Note:
If the printer runs out of media during printing
a label, that label, if not finalized, will be re-
printed when new media is loaded, cover is
closed and printing is resumed. Before
resume, feed one blank label to adjust media
position.
1) Load new media.
2) Load media
4527
Head error
1) One or more broken dots are detected.
To clear error: If print head has been
changed, printer and print job must be re-
started.
Note:
If not printing barcodes, head error may not
be considered serious. Turn off HEAD
CHECK to avoid unnecessary reminders.
1) Turn off the printer and change print
head if head error is considered seri-
ous.
4529
Cutter error
Cutter error (does not start)
1) The connection to the cutter motor is
broken.
2) The cutter motor is broken.
To clear error: Perform corrective action
and press
enter
t
o continue.
1) Check the cutter cables and connec-
tors.
2) Replace the cutter.
4530
Cutter error
Cutter error (stuck)
1) The media is too thick.
2) The cutter blade is jammed due to res-
idues of media and media adhesive.
3) The cutter is worn out.
To clear error: Perform corrective action
and press
enter
t
o continue.
1) Check media thickness according to
specification.
2) Clean the cutter
3) Replace the cutter.