Section 5: Troubleshooting
TH2 Series Operator Manual
Page 5-5
5.2 TROUBLESHOOTING TABLE
TROUBLESHOOTING TABLE
NO POWER
Printer does not turn on.
Power connector or AC adapter is not properly connected.
The optional battery is not charged or not installed.
NO LABEL MOVEMENT
Media is not set properly.
Set media and media guide correctly or clear the jammed media.
Incorrect label sensor selected.
Set the sensor type correctly in printer setup.
Dirty platen roller.
Clean the platen roller.
Damaged platen gear.
Replace platen roller and gear.
INCORRECT LABEL POSITIONING
Incorrect label sensor selection.
Set the sensor type correctly in printer setup.
Improper sensor adjustment.
Adjust sensor sensitivity as required.
Incorrect media size set.
Set the correct media size.
Incorrect offset settings.
Adjust settings as required.
NO PRINT MOTION
Media is stuck.
Open cover and solve media problem.
Top cover is not properly closed.
Make sure that the top cover is properly closed and snaps into
position.
The interface cable is not properly connected.
Connect the interface cable.
Interface problems.
Troubleshoot interface; refer to the next section.
Data input error in On-line mode.
Ensure correct data stream.
PRINTER CREATES A BLANK LABEL
Top cover is not properly closed.
Make sure that the top cover is properly closed and snaps into
position.
Data input error in On-line mode.
Ensure correct data stream.
Incorrect label sensor selection.
Set the sensor type correctly in printer setup.
Print head is disconnected.
Power off the printer and ensure a proper connection.
Defective print head.
Replace print head as required.
Defective main circuit board.
Have SATO authorised service personnel replace main board.
IMAGE VOIDS
Dirty print head.
Clean print head.
Defective print head.
Replace print head.
Defective main circuit board.
Have SATO authorised service personnel replace main board.
Damaged or worn platen roller.
Replace platen roller.
Poor label quality.
Use higher quality media. Use only SATO-certified media.
LIGHT PRINT IMAGES
Low print head darkness.
Adjust darkness level setting.
Foreign material on print head.
Clean print head and platen roller.
Excessive print speed.
Reduce print speed setting.
