92
Sagemcom · MF 5591dn
EN
GUARANTEE
(Terms and Conditions for United Kingdom
only)
In order to supply the guarantee, you should contact
your dealer or Sagemcom Helpdesk. The proof of
purchase will be required.
Please make usage of your equipment for the pur-
pose for which it was designed and under normal
usage conditions. Sagemcom do not accept any lia-
bility for any usage made out of the frame of its orig-
inal designed purpose and any consequence that may
arise from this usage.
Should any malfunctioning arise, the dealer or
Sagemcom Helpdesk will advise you what to do.
A) General Guarantee Conditions
Sagemcom undertakes to remedy by repair or
exchange at its own convenience, free of charge for
labour and replacement parts, any defects in the
equipment during the guarantee period of 12—
twelve—months (3—three—months for accessories),
from the date of original invoice of the Equipment,
where those defects are a result of faulty workman-
ship.
Unless the customer has concluded with Sagemcom
a maintenance contract in respect of the equipment
which specifically provides for repairs to be carried
out at the customer's premises, the repairs will not
be carried out on the equipment at the customer
premises. The customer must however return the
defective equipment at his/her own expense, to the
address given by the dealer or Sagemcom Helpdesk.
In case a product needs to be sent in for a repair, it
always has to be accompanied by a proof of purchase
(which is not altered, written on or in any way be
made illegible) showing that the product is still
under warrantee. In case no proof of purchase is
enclosed, the Sagemcom repair center will use the
production date as a reference of establishing the
warrantee status of the product.
Apart from all legal obligatory rules, Sagemcom, do
not give any Guarantee, either implicit or explicit
which is not set force in the present section, and
could not be hold responsible for any direct or indi-
rect, material or immaterial damage, in or out of the
frame of the present guarantee.
If any provision of this guarantee shall be held to be
in whole or in part invalid or illegal due to an obliga-
tory rule applicable to consumers pursuant to their
national legislation, such invalidity or illegality shall
not impair or affect the remaining provisions or parts
of this guarantee.
This guarantee does not affect the Customer statu-
tory rights.
B) Exclusions From Guarantee
Sagemcom shall have no liability under the guaran-
tee in respect of:
•) Damage, defects, breakdown or malfunction due to
one or more of the following:
– Failure to properly follow the installation process
and instructions for use
– An external cause to the equipment (including but
not limited to: lightening, fire, shock, vandalism,
inappropriate conditions of electrical network or
water damage of any nature)
– Modifications made without the written approval
of Sagemcom
– Unsuitable operating conditions, particularly of
temperature and humidity
– Repair or maintenance of the equipment by persons
not authorized by Sagemcom
•) Wear and tear from normal daily use of the equip-
ment and its accessories
•) Damage due to insufficient or bad packaging of
equipment when returned to Sagemcom
•) Usage of new versions of software without previ-
ous approval of Sagemcom
•) Work on any equipment or software modified or
added without the prior written consent of Sagem-
com
•) Malfunctions not resulting from the Equipment or
from software installed in user workstations for the
purpose of use of the equipment.
Communication problems related to an unsuitable
environment including:
– Problems related to access and/or connection to
the Internet such as interruptions by access net-
works or malfunction of the line used by the sub-
scriber or his correspondent
– Transmission faults (for example poor geographi-
cal coverage by radio transmitters, interference or
poor line quality)
– The local network fault (wiring, servers, worksta-
tions) or the failure of the transmission network
(such as but not limited to interferences, fault or
poor quality of the network)
– Modification of the parameters of the cellular net-
work carried out after the sale of the Product
•) The normal servicing (as defined in the user guide
supplied with the equipment) as well as malfunc-
tioning due to servicing not being carried out. Serv-
icing costs are in any event always borne by the cus-
tomer.
•) Malfunctions resulting from the usage of products,
consumables or accessories not compatibles with
the equipment.
C) Out of Guarantee Repairs
In the cases set forth in B) as well as after expiry of
the guarantee period, the customer must ask the
Authorized Sagemcom Repair Centre for a cost esti-
mation.
The repair and delivery costs will be invoiced to the
customer.
The foregoing shall apply unless otherwise agreed in
writing with the customer and only for the United
Kingdom.
Helpdesk:
08 45 - 090 03 16
