MF 5990 - Agoris M943
- 111 -
15 - Troubleshooting
The message
TONER
CARTRIDGE X
NEARLY EMPTY
is displayed more
than is normal
A toner cartridge is defective.
Replace the defective toner cartridge with a new
toner cartridge.
The printed pages are highly
charged with toner.
See the consumable specifications described in
Characteristics.
Impossible to print
from a USB key
The USB key is not compatible. Check the compatibility of the USB key used (see
Using a USB memory key [
67]).
The file format is not compatible. Check the compatibility of your files (see Using a
USB memory key [
67]).
The print job was cancelled
because you are not authorized
to print.
Contact the machine administrator to know your
rights.
Print rights must be defined in your user account.
Printing is too slow The printer is configured to print
in slow mode (e.g. thick or
transparent paper).
Printing on special media is slower.
If you are using standard paper, ensure that the
appropriate media is defined in the printer driver.
The energy saving mode is
activated.
In this mode, printing takes a while to start (see
Energy saving).
The print job is very complex.
Please wait. No action required.
Printer memory is insufficient.
If the print jobs dealt with by the machine are mostly
comprised of very complex jobs, and print times are
affected, you can add memory.
Contact your retailer for more information.
An incorrect toner cartridge is
installed.
Only use the correct toner cartridges. See the
consumable specifications described in
Characteristics.
Contact your retailer for more information.
Duplex printing is
causing problems
The media used is not correct or
the printing parameters are not
correctly defined.
Ensure you are printing on media that is compatible
with duplex mode (see Recommendations for paper
[
139]).
Do not use envelopes, labels, cards, thick or glossy
supports, transparencies.
Check that the paper tray does not contain different
types of media.
Check that your document contains more than one
page.
In the printer driver, check that you have selected
"Duplex" mode.
The printer is
making an unusual
noise
The machine is not resting on a
flat and stable surface.
The machine must be placed on a solid, horizontal
surface (see Location conditions [
123]).
The paper tray is not correctly
installed.
Remove the paper tray you are printing from and re-
insert it completely.
An object is caught in the printer. Switch off the machine, disconnect the mains cable
and remove the object.
If you cannot remove it, contact a maintenance
technician.
The display is
disturbed
The display can be disturbed by
interference with radio
equipment.
Move the affected equipment away as far as
possible.
Redirect or change the position of the antenna of the
affected radio or TV receiver.
Connect the affected equipment to a mains power
outlet on a different circuit to that of the source.
Reboot the terminal.
Symptom
Possible cause
Solution
