MF 5990 - Agoris M943
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15 - Troubleshooting
Troubleshooting print quality problems
The table and illustrations in this section exhaustively present print quality problems that may occur and the corrective
actions you can implement to solve them.
If the corrective action suggested does not solve the problem, reboot the terminal before contacting a maintenance
technician.
The jam message
remains displayed.
The access flap to the toner
cartridge must be opened and
closed to reset the printer.
Open and close the access flap to the toner cartridge.
One or several sheets have
remained stuck in the printer.
Check once again the paper path and remove any
sheets which may still be stuck.
Symptom
Possible cause
Solution
Blank print
The toner cartridge cover has
not been removed.
Remove the toner cartridge and check that the cover
has been removed (see Installing the toner cartridge
[
8]).
The toner cartridge is defective
or incorrectly installed.
Remove the toner cartridge and check its condition.
Replace the defective toner cartridge.
Correctly reinstall the toner cartridge (see Installing
the toner cartridge [
8]).
Several sheets are fed at the
same time into the printer
Remove the sheets from the paper tray and check
they are not sticking together.
Fan sheets of paper (not transparencies), and
replace them in the paper tray.
The media used is damp.
Check the ambient humidity in the media storage
room.
Remove the loaded media and replace it with dry
media.
Black background The toner cartridge is defective. Remove the toner cartridge and check its condition.
Replace the defective toner cartridge.
Symptom
Possible cause
Solution
