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Ross Synergy 1, Maintenance Manual

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Synergy 1 and Synergy 100 Maintenance Guide (v16-S1)

Software Upgrades • 3–5

Frame Jumpers and Switches

The following diagram illustrates the location of jumpers and switches on the front edge of the 

Frame 

CPU Board

: 

Frame Jumpers and Switches

1. Reset Button

Press the red 

RESET 

button on the frame to initiate a 

full system 

reset. When the reset is 

initiated from the frame, the control panel’s reset is initiated using a software message 
that is passed along the RS-422 control cable. In the unlikely event that the control panel 
has crashed, it may be necessary to 

manually 

reset the control panel. Refer to the section 

“

System Reset Notes

”on page 3-7 for additional information.

2. DIP Switch 1

This 8-position DIP switch is reserved for future use. Please leave all switches in the 
default 

Down 

position, as labeled on the switch. (Early issue boards may find this 

switch unpopulated).

3. DIP Switch 3

This 8-position DIP switch is adjusted only when upgrading Squeeze & Tease 
3D/WARP software on the Synergy 1 panel and frame. In that case, set SW8 in the 

Up 

position to enable Squeeze & Tease 3D/WARP software upgrades from a floppy disk or 
USB key. Refer to Chapter 2, “

Installation and Setup

” of your 

Squeeze & Tease 

3D/WARP Owner’s Guide

 for detailed switch setup instructions.

If no Squeeze & Tease 3D/WARP software upgrades are being performed, please leave 
all switches in the default 

Down 

position, as labeled on the switch.

4. DIP Switch 2

This 8-position DIP switch is reserved for future use. Please leave all switches in the 
default 

Down 

position, as labeled on the switch.

 

Caution

Static discharge can cause serious damage to sensitive semiconductor 
devices. Avoid handling the switcher circuit boards in high static 
environments such as carpeted areas and when synthetic fiber clothing 
is worn. Touch the frame to dissipate static charge before removing 
boards from the frame and exercise proper grounding precautions 
when working on circuit boards.

1) Reset Button
2) DIP Switch 1, Reserved

3) DIP Switch 3, S&T 3D Upgrade
4) DIP Switch 2, Reserved

5) DIP Switch 4, Active
6) Watch Dog Jumper

Frame CPU Board

WATCH

DOG

2

6

RESET

3

DIP SW1

DIP SW3

DIP SW2

4

DIP SW4

1

5

Rear of Frame

Front of Board

Summary of Contents for Synergy 1

Page 1: ...Ross Video Limited Synergy 1 and Synergy 100 Maintenance Guide Software Version 16 S1...

Page 2: ...g of copyrighted software is prohibited Notice The material in this manual is furnished for informational use only It is subject to change without notice and should not be construed as commitment by R...

Page 3: ...he Product Manual Documentation Failure to heed this information may present a major risk of damage or injury to persons or equipment Warning The symbol with the word Warning within the equipment manu...

Page 4: ...rounding conductor in the equipment s supply cord provides this protective earth To reduce the risk of electrical shock to the operator and service personnel this ground conductor must be connected to...

Page 5: ...y approved A C wall plug certified for the country of use is required Alternatively other IEC 320 C 13 type power cords may be used provided that they meet the necessary safety certification requireme...

Page 6: ...ystem before PCB removal A Word About Static Discharge Throughout the many procedures in this guide please observe all static discharge precautions Notice This is a Class A product In domestic environ...

Page 7: ...be supplied free of charge while defective items undergo repair Return packing shipping and special handling costs are the responsibility of the customer Software upgrades for switchers may occur from...

Page 8: ...ral resources Ross Video encourages you to use the appropriate take back systems These systems will reuse or recycle most of the materials from your end of life equipment in an environmentally friendl...

Page 9: ...O Box 880 Ogdensburg New York USA 13669 0880 General Business Office Fax Technical Support After hours emergency E mail Technical Support E mail General Information Website 1 613 652 4886 1 613 652 4...

Page 10: ......

Page 11: ...Sync Pulse Generator 2 13 System Timing and Non Sync Detectors 2 15 CPU Structure 2 17 Processor Distribution and Functionality 2 17 A Note About CPU Architecture 2 18 Power Up Sequence 2 19 Software...

Page 12: ...20 Installing the Ultimatte Insider Board 4 21 Ultimatte Insider Board Jumpers 4 22 Ultimatte Insider Board LEDs 4 22 Dual Aspectizer Board Installation Synergy 1 4 23 Installing the Dual Aspectizer B...

Page 13: ...cing a Control Panel Power Supply 8 8 Replacing a Synergy Frame Power Supply 8 9 Replacing a Synergy Frame Power Supply 8 9 Replacing a Synergy Frame Power Supply Fan 8 12 Replacing a Synergy Frame Po...

Page 14: ...Rear Panel Connectors 10 11 Basic Interconnections Synergy 1 10 12 Notes on Synergy 1 Basic Interconnections 10 12 Notes on Optical Encoders 10 12 Basic Interconnections Synergy 100 10 13 Notes on the...

Page 15: ...ystem Interface Option 12 7 Installing the Monitor Wall Interface Option 12 8 Miscellaneous Options 13 In This Chapter 13 1 Installing the Editor Interface Option 13 2 Synergy 1 USB Controller Install...

Page 16: ...vi Contents Synergy 1 and Synergy 100 Maintenance Guide v16 S1...

Page 17: ...ion 1 1 Introduction In This Chapter As a useful tool for the field engineer the guide takes you through the block diagram of the Synergy switchers the main boards and components and the steps require...

Page 18: ...er 7 DVE Send Option outlines the procedures required to install and test the DVE Send Option on the Synergy 1 switcher Chapter 8 Power Supplies provides information about redundant power and procedur...

Page 19: ...indicated in bold faced upper case letters using a sans serif font For example Press WIPE to Menu names on the integral display panel are indicated in bold faced upper and lower case text For example...

Page 20: ...to the multi button control panel of the Synergy 1 or Synergy 100 switchers Primary DVE refers to the one DVE either single or multi channel that is connected to a Synergy 1 switcher via RS 422 serial...

Page 21: ...Character Generator D A Digital to Analog DA Distribution Amplifier DDR Digital Disk Recorder DSK Downstream Keyer DVE Digital Video Effects DVR Digital Video Recorder ID Identification MLE Multi leve...

Page 22: ...he Synergy 1 Synergy 100 product line refer to the following publications Synergy 1 Installation Guide 4216D 002 Synergy 1 Operation Guide 4216D 003 Synergy Series Squeeze Tease 3D WARP Owner s Guide...

Page 23: ...uide please observe all static discharge precautions Caution Avoid handling the switcher circuit boards in high static environments such as carpeted areas and when synthetic fiber clothing is worn Tou...

Page 24: ...1 8 Introduction Synergy 1 and Synergy 100 Maintenance Guide v16 S1...

Page 25: ...t The Synergy 1 frame is used with the Synergy 1 and Synergy 100 control panels The following topics are discussed Block Diagram Primary System Boards Buses and Video Routing CPU Structure Power Up Se...

Page 26: ...Modules MLE Video Processing Core Squeeze Tease Border Generator Ultimatte or Aspectizer BKGD PST Key 1 Video Key 1 Alpha Key 2 Video Key 2 Alpha Key 3 Video AUX1 Key 3 Alpha AUX2 5 x 4000A 062 Serial...

Page 27: ...xception of the 8 untimed Aux Buses is routed through a Deserializer Module 4000A 061 from which the signals feed the MLE Aux Buses 1 and 2 may be routed through Deserializer Modules through blanking...

Page 28: ...lock down plate moved up in order to be able to remote the power supply 3 Power Supply Handle A small handle is provided to assist in removing and inserting the power supply The tray houses the power...

Page 29: ...that there are no error conditions in the fan or power supply This LED is off if any of the two fail LEDs are lit 7 POWER Switch Use the POWER Switch to turn on the power supply Note that two importan...

Page 30: ...ort One 8 pin shielded Telco port labeled SYNERGY PANEL is provided for communications between the frame and the Synergy control panel 1 Fan Exhaust Vent 2 Power Connector 3 Power Supply LEDs 4 Synerg...

Page 31: ...o a external edit controller The connection allows the Synergy 1 to be controlled by the editor using RS 422 commands The port can be configured as RS 422 or RS 232 through the menu system 11 DVE Port...

Page 32: ...installed Aux outputs 3 through 10 are untimed One optional clean feed output CLEAN One digital reference input 601 REF IN If DAs are required to provide additional outputs for a particular signal con...

Page 33: ...ides the interconnects between the Frame Processor board power supply and external connections The board has no active components Frame Processor CPU 4216A 001 The Frame Processor resides in the slot...

Page 34: ...o Aux 1 DVE Video Key 3 Alpha Aux 2 DVE Alpha 8 x Untimed Aux Aux Buses 3 10 MLE Outputs Looking closer at the MLE it receives eight dedicated buses MLE Outputs Dedicated Buses These dedicated buses a...

Page 35: ...deo switch Serializer Modules Program Preview Clean Feed Aux 1 and Aux 2 video each come out of the MLE as parallel 10 bit data These signals are then routed through small Serializer Modules 4000A 062...

Page 36: ...from serial data to 10 bit parallel data but it also handles the timing of the inputs by auto timing the signal to reference The signal is then routed into the MLE video processing core through circu...

Page 37: ...and Sync Pulse Generator SPG circuitry takes the reference video signal from the REF IN BNC in serial form and creates a clean clock plus various other sync pulses for the system PLL and SPG Circuitry...

Page 38: ...y n from the reference signal System delay on the Synergy 1 is adjusted using the Reference Menu Refer to the section Reference Delay Adjustment in the Synergy 1 Installation Guide for more informatio...

Page 39: ...uarantees that the video will be locked horizontally after video passes through it Additionally the module s vertical sync output is examined and compared to that of the reference If the two signals d...

Page 40: ...Reference Delay Adjustment in the Synergy 1 Installation Guide for details on setting the reference delay for your Synergy 1 switcher If you are setting up a Synergy 100 system refer to the section O...

Page 41: ...witching One MLE Processor on the Frame Processor Board processes high level information that pertains to the current state and specific commands issued on the MLE This high level information includes...

Page 42: ...key storage and recall information is also handled by the panel processor but the data ends up in the frame The Control Panel Processor within the Synergy 100 Control Panel simply turns LEDs on and o...

Page 43: ...ame If the panel receives no information from the frame the Synergy 1 panel waits in the Synergy 1 Logo mode as show below Synergy 1 Logo In addition if communication is lost to the Synergy frame the...

Page 44: ...trolled system start During the controlled start the system looks at non volatile RAM which contains a record of any possible system state prior to the power down The system then determines if the pow...

Page 45: ...eps required in the upgrade The boot loader reads the control panel file off the floppy disk or USB key decompresses it and upgrades the flash It also loads the frame upgrade file off the floppy disk...

Page 46: ...ypical circuit board label Circuit Board Labeling Scheme For all system circuit boards the following data is listed Ross Video logo Board name Board number Board revision ISS Issue Where a white squar...

Page 47: ...Upgrades In This Chapter This chapter provides instructions for upgrading the Synergy switcher software from a storage device The following topics are discussed Synergy 1 Jumpers and Switches Synergy...

Page 48: ...oard Caution All product servicing should be carried out by qualified service personnel To gain access to the control panel jumpers as outlined in the section Synergy 1 Control Panel Jumpers and Switc...

Page 49: ...1 Control Panel Jumpers and Switches on page 3 3 it will be necessary to remove the safety barrier from the inside of the Control Panel s tub The equipment still presents a safety hazard with the pow...

Page 50: ...l will light in the event of a power supply failure in the panel Down Redundant power is not installed The red POWER FAIL indicator will not light 9 DIP Switch 1 This 8 position DIP switch is reserved...

Page 51: ...e Synergy 1 panel and frame In that case set SW8 in the Up position to enable Squeeze Tease 3D WARP software upgrades from a floppy disk or USB key Refer to Chapter 2 Installation and Setup of your Sq...

Page 52: ...tures is restricted When you enter the Installation Menu a message alerts you that Installation Settings are Locked However you are permitted to view the menus as usual Upon exiting the installation m...

Page 53: ...FAIL indicator LEDs In addition the control panel menu displays the Splash Screen When frame power is restored the power failure status indicator clears and the panel returns to the main menu with all...

Page 54: ...eturn exactly as they were immediately before the power failure Please note A loss of control panel power only has no effect on the frame because the frame stores the current video state When control...

Page 55: ...1 Navigate to the Installed Options Menu as follows Press HOME to display the Main Menu 1 2 MORE to display the Main Menu 2 2 Setup to display the Setup Menu Installed Options to display the Installe...

Page 56: ...is recommended that you place the following information on the label Synergy 1 SD Switcher Software Version vXX xx Backup Today s Date This completes the procedure for saving your setups to a storage...

Page 57: ...or the upgrade process to complete The completion is clearly indicated when the menu buttons flash in marquee fashion 9 Power off the frame 10 Power off the control panel 11 Move DIP Switch 4 SW8 on t...

Page 58: ...ond 7 Insert the USB key with the upgrade system software into the USB port of the Synergy switcher The completion is clearly indicated when the menu buttons flash in marquee fashion 8 Power off the f...

Page 59: ...may receive a USB Upgrade Failed error message when the Synergy 1 control panel is powered on Should you receive this error message contact Ross Video Technical Support for instructions on how to cor...

Page 60: ...ect the storage device from the switcher This completes the procedure for restoring your disk registers Caution Do NOT remove the floppy disk or USB key from the switcher before the LED on the disk dr...

Page 61: ...s Frame Jumpers and Switches System Reset Notes Jumper Positions The following legend indicates the jumper positions used in the following section Jumper Positions Up Jumper is away from the front of...

Page 62: ...on DIP switch has the following system assignments from left to right SW1 to SW7 These assignments are Reserved and must be left in their default Down positions SW8 This switch controls the ability to...

Page 63: ...Type Works with SW3 SW5 and SW6 SW5 Panel Type Works with SW3 SW4 and SW6 SW6 Panel Type Works with SW3 SW4 and SW5 Refer to the table below for details SW7 Installation Enable This switch determines...

Page 64: ...t be upgraded from a storage device This is the default position 6 Watch Dog Jumper Leave the Watch Dog Jumper in the default DIS disabled or Up position System Reset Notes Please note the following i...

Page 65: ...ty floppy disk into the floppy disk drive of the Synergy 100 Switcher OR Insert a USB key into the USB port of the Synergy 100 Switcher You must wait 5 seconds after inserting the USB key into the USB...

Page 66: ...below Software Upgrade Jumper 3 Power on the Synergy frame 4 At this time a message will appear in the four character displays asking you if you have saved your memories to disk If you have not press...

Page 67: ...aded on it you will not be able to load pre version 16 software onto it regardless of whether you have a USB port or floppy disk drive The following messages may be displayed on the Synergy 100 contro...

Page 68: ...sert the USB key containing the Synergy 100 software into the USB port of the Synergy 100 switcher You must wait 5 seconds after inserting the USB key into the USB port before you can proceed to the n...

Page 69: ...e Contact Ross Video Technical Support for more information Restoring Registers to the Synergy 100 Switcher Use the following procedure to restore your registers to on line memory 1 Ensure that new Sy...

Page 70: ...3 24 Software Upgrades Synergy 1 and Synergy 100 Maintenance Guide v16 S1...

Page 71: ...rds Timed Aux Bus Synergy 1 Installing a Timed Aux Bus Removing a Timed Aux Bus Squeeze Tease 2D Board Removing or Installing the Squeeze Tease 2D Board Squeeze Tease 2D Board Jumpers Squeeze Tease 3D...

Page 72: ...p of the Frame Processor Board Timed Aux Buses Synergy 1 only Squeeze Tease 2D Board Squeeze Tease 3D Board Dual Border Generator Floating Border Generator for the Synergy 100 Ultimatte Insider Board...

Page 73: ...e right output side of the board Use the following procedure to install a timed Aux Bus 1 Power down the Synergy 1 frame 2 Carefully remove the Frame Processor Board assembly from the frame and set it...

Page 74: ...ing OUT slot on the right side for the Aux Bus that you want to time For example AUX1 OUT 8 Install the Serializer Module as follows Carefully align the module over the socket Ensure that the board s...

Page 75: ...The signals should now switch seamlessly Route the selected Aux Bus output to the input of a DVE and switch between two or more signals While monitoring the output of the DVE there should be no green...

Page 76: ...hat you want to remove For example AUX2 OUT 9 Remove the Serializer Module as follows Hold the module firmly While applying upward pressure slowly rock the module vertically from top to bottom until t...

Page 77: ...se 2D Board The Squeeze Tease 2D Board installs on the front center of the Frame Processor Board as indicated in the figure below The board mates with three connectors as shown plus two mounting stand...

Page 78: ...the Frame Processor Board remove and store them Carefully align the Squeeze Tease 2D Board over the Squeeze Tease connectors on the Frame Processor Board ensuring you have the proper header to socket...

Page 79: ...ption on the Synergy 1 Frame board The Squeeze Tease 3D WARP board installs on the left front center of the Synergy 1 Frame Processor Board as indicated in the figure Squeeze Tease 3D WARP Board Mount...

Page 80: ...holes and set them aside in a safe place While applying upward pressure slowly rock each connector out of its socket being careful to avoid flexing the board too much so as not to bend the pins Set t...

Page 81: ...eeze Tease 3D WARP Board on page 4 9 for reference The header to socket mating pattern is J1 J20 J2 J23 and J3 J22 Carefully align the Squeeze Tease 3D WARP Board over the connectors Ensure that the S...

Page 82: ...of the J3 to J22 connectors will damage the Synergy 1 Frame Board the selected module or both Double check your work Caution In order to provide adequate ventilation for the Squeeze Tease 3D WARP boar...

Page 83: ...itself a 10 pin ribbon cable 2 hex standoffs and two 3 8 long screws 4 Attach one end of the ribbon cable to the 8 pin connector J6 near the top center of the S T 3D card Although the socket on the ca...

Page 84: ...The Squeeze Tease 3D WARP board has its own CPU and therefore requires its own software The Squeeze Tease 3D WARP board will come preloaded with the latest version of software from Important If you h...

Page 85: ...stalling the 3D Fan Assembly on page 4 12 for details If you do not have the 3D Fan Assembly contact Ross Video Technical Support 5 Insert the S T 3D WARP Upgrade Disk 1 in the floppy drive 6 Power th...

Page 86: ...e control panel 3 Move the 3D WARP Software Upgrade Switch DIP Switch 3 SW8 on the Frame Processor CPU Board to its UP position as displayed in the following figure Frame Processor Board 4216A 001 4 V...

Page 87: ...nergy 1 Switcher using a USB key Caution Do NOT remove the USB key from the switcher before the LED on the switcher goes out Doing so may destroy the data on your USB key as well as the data on the ne...

Page 88: ...nerator for the Synergy 100 switcher Dual Border Generator The Dual Border Generator installs on the left side of the Frame Processor Board as indicated in the figure below The board mates with two co...

Page 89: ...tor If protective plastic shrouds are installed over the target connectors on the Frame Processor Board remove and store them If there are no standoffs installed in the Frame Processor Board be sure t...

Page 90: ...gy 100 control panel replacing the Synergy s standard chroma key If you are using a Synergy 1 control panel a complete array of user menus are fully integrated with the option If you are using a Syner...

Page 91: ...he rear of the board away from you 3 Unpack the Ultimatte Insider kit which consists of one Ultimatte Module 4 Locate the two sockets labeled Option Conn on the Synergy 1 Frame Processor Board near th...

Page 92: ...to the Synergy 1 Operation Guide or the Synergy 100 Operation Guide for operating instructions Ultimatte Insider Board Jumpers There are ten factory preset jumpers on the Ultimatte Insider Board Plea...

Page 93: ...move the Synergy 1 Frame Processor Board 4216A 001B from the frame and set it on a clean flat static free surface with the rear of the board away from you 3 Unpack the Aspectizer kit which consists of...

Page 94: ...cessor Board into the Synergy frame and secure with the outer latches on the board edges This completes the installation for the Dual Aspectizer option Next you will upgrade the software for the Dual...

Page 95: ...tallation to display the Installation Menu 1 2 MORE to display Installation Menu 2 2 Option Cards to display the Option Cards Menu Option Cards Menu 5 Press Upgrade Aspectizers When the upgrade proced...

Page 96: ...Board as follows Hold the Frame Tally Board with the Ross Video logo at the top and the components facing toward the Frame Motherboard Carefully align the Frame Tally Board so that its 32 pin connecto...

Page 97: ...n This Chapter This chapter provides details on the Frame CPU Board and installing the Serializer and Deserializer modules The following topics are discussed in this chapter Frame Processor CPU Board...

Page 98: ...Frame Processor CPU Board 4216A 001 Frame CPU Board 1 Serializer Deserializer Sections 5 Backup Battery for NV RAM 9 Option Sockets 2 LED Section 6 Squeeze Tease Board Connectors 10 Output Drivers 3...

Page 99: ...ules optional 2 slots on the right side of the board are provided for Timed Aux Bus Serializer modules standard 1 slot on the right is provided for the Preview output Serializer Module standard 1 slot...

Page 100: ...ion Socket accepts two different option boards that provide various video processing functions These two boards are the Ultimatte Insider and the Dual Aspectizer 4000A 050 Refer to the section Ultimat...

Page 101: ...position Early issue boards may find this switch unpopulated 3 DIP Switch 3 This 8 position DIP switch has the following system assignments from left to right SW1 to SW7 Reserved Leave in the default...

Page 102: ...ails SW5 Panel Type Works with SW3 SW4 and SW6 Refer to the table below for details SW6 Panel Type Works with SW3 SW4 and SW5 Refer to the table below for details SW7 Installation Enable This switch d...

Page 103: ...information on upgrading the software for your Synergy 100 control panel refer to the section Synergy 100 Software Upgrade on page 3 19 Down Software can not be upgraded from a storage device This is...

Page 104: ...s These chips provide the translation functionality from serial data to parallel data 2 Delay Memory This chip provides the delay memory required to handle auto timing 3 FPGA This chip is the flash ba...

Page 105: ...slation functionality from parallel data to serial data 2 EDH Inserter This chip provides EDH Error Detection Handling insertion and check sum functionality 3 EDH Disable Jumper This jumper disables t...

Page 106: ...at the switcher is powered down and the Frame Processor Board is removed and placed on a clean flat static free surface 2 Locate the desired Serializer or Deserializer module s on the Frame Processor...

Page 107: ...rock the module horizontally side to side until the module is fully seated Avoid flexing the board so as not to bend the pins After installation sight down the board at the connector level to make su...

Page 108: ...5 12 Frame Processor CPU Board Synergy 1 and Synergy 100 Maintenance Guide v16 S1...

Page 109: ...Installing Serial Numbers Synergy 1 Installing Software Options Synergy 1 Storing and Recalling Option Codes Synergy 1 Options Menu Synergy 100 Installing Software Options Synergy 100 Important Seria...

Page 110: ...1 switcher 1 Navigate to the Installed Options Menu as follows Press HOME to display the Main Menu 1 2 MORE to display the Main Menu 2 2 Setup to display the Setup Menu Installed Options to display t...

Page 111: ...ision date of the associated board The Panel Boards Menu is provided for information only no action can be taken Use the following procedure to list the panel board information for your Synergy 1 swit...

Page 112: ...ions Menu as follows Press HOME to display the Main Menu 1 2 MORE to display the Main Menu 2 2 Setup to display the Setup Menu Installed Options to display the Installed Options Menu 1 2 2 Press Frame...

Page 113: ...play the Main Menu 2 2 Setup to display the Setup Menu Installed Options to display the Installed Options Menu 1 2 2 Press Option Boards to display the Option Boards Menu Option Boards Menu 3 Use the...

Page 114: ...sted on the menu 5 You will be given a numeric code that must be entered on the keypad in the Global Memory System Group 6 Enter the code and press ENTER on the keypad or press Finished on the Serial...

Page 115: ...rypt Code as listed on the menu 5 Tell the Technical Support representative the name of the option s that you wish to install Technical Support keeps an up to date record of each switcher s configurat...

Page 116: ...Menu 2 2 Installed Options Menu 2 2 3 Insert a storage device into the Synergy 1 switcher as follows Insert a pre formatted 1 4 MB high density floppy disk into the floppy disk drive of the Synergy 1...

Page 117: ...ons to display the Installed Options Menu 1 2 2 Press MORE to display Installed Options Menu 2 2 3 Insert the storage device with the saved option codes into the Synergy 1 switcher You must wait 5 sec...

Page 118: ...that all options ordered are installed If not contact Ross Video Technical Support Use the following procedure to view the installed options for your Synergy 100 switcher 1 Press MENU to display the...

Page 119: ...s variable is displayed when the option is not installed 3 Border This option can be one of two variables depending upon your particular configuration The variables are as follows Yes This variable is...

Page 120: ...pport 3 When you speak to the Technical Support representative tell them your name your facility name your serial number which is displayed at the top of the menu and the Encrypt Code which is display...

Page 121: ...o scroll through the digits 7 When you have scrolled to the correct number for that digit press SEL to enter the number The next digit in line becomes highlighted 8 Enter all 5 digits along with any l...

Page 122: ...6 14 Working with Installed Options Synergy 1 and Synergy 100 Maintenance Guide v16 S1...

Page 123: ...e Control Option makes this possible The following topics are discussed Installing the DVE Send Option DVE Send Option Kit DVE Send Installation Testing the DVE Send Option Note The DVE Send option is...

Page 124: ...lling the option This section provides instructions for installing the DVE Send Option DVE Send Option Kit The DVE Send and Remote Control Option kit consists of the following items Two 2 Deserializer...

Page 125: ...ers to feel for the proper pin to socket alignment While applying downward pressure slowly rock the Serializer Module horizontally side to side until the module is fully seated Avoid flexing the board...

Page 126: ...Video Technical Support keeps an up to date record of the configuration and option status of each Synergy switcher 6 You will be given a numeric code for the option to enter on the Synergy 1 switcher...

Page 127: ...ected back to the Synergy 1 switcher Refer to the section DVE Output Connections of the Synergy 1 Installation Guide for instructions 6 Ensure that the Aux Buses for the Synergy 1 switcher are properl...

Page 128: ...effect in one of two ways In the Pattern Control Group press the shot box button for the desired DVE effect Use the keypad of the Global Memory System Group to enter the effect number Press ENTER 16...

Page 129: ...es for changing the Synergy control panel and Synergy frame power supplies in the field The following topics are discussed About Redundant Power Replacing a Synergy 1 Control Panel Power Supply Calibr...

Page 130: ...on installed complete failure of one power source will not affect switcher operation The installation of the Redundant Power Supply option is a complex upgrade procedure that is best performed at the...

Page 131: ...the main breaker for your AC supply has not tripped If the breaker has tripped reset it to restore power If the breaker is intact please continue with the next step 4 Unplug all AC power cords from t...

Page 132: ...bles 1 through 6 from the left side of the supply Set the nuts aside in a safe place for later re installation For cables 1 3 4 and 6 note the orientation of components as shown in the side view below...

Page 133: ...Ensure that you have access to a digital voltmeter 2 Ensure that only the newly installed power supply or the one that you want to test is turned on If both power supplies are installed and turned on...

Page 134: ...This control indicates that 12 volt power is on TP1 This control is the 5V test point TP2 This control is the 12V test point TP12 This control is located near the front center of the panel CPU board a...

Page 135: ...calibrated lower the cover of the control panel 12 Exit the Lamp Test mode by pressing both Exit buttons beneath the display 13 Flip the control panel back onto its side 14 Replace and tighten the sc...

Page 136: ...e power supply s AC power cord from the AC outlet 2 Disconnect the power supply from the DC connector on the back of the Synergy 100 panel and set it aside Use the figure below for reference Synergy 1...

Page 137: ...me power supply or fan Replacing a Synergy Frame Power Supply Use the following procedure to change a Synergy frame power supply 1 As a first step in troubleshooting with the power on look at the powe...

Page 138: ...pare parts kit or from Ross Video Technical Support If the fuse is intact replace it in the holder and continue with the next step 4 Check that the main breaker for your AC supply has not tripped 5 If...

Page 139: ...ock down plate into the downward position Secure the plate using the screws provided with the new power supply 10 Plug the AC power cord back into the AC outlet and turn on the frame power 11 Ensure t...

Page 140: ...in access to the power supply fan you must first remove the power supply tray Loosen the screws on the power supply lock down plate so that the plate slides up and down easily Use the diagram on page...

Page 141: ...th the four screws which were previously removed 10 Carefully attach the new fan s power connector to the connector block on the motherboard 11 If you were able to remove the frame s top plate you can...

Page 142: ...8 14 Power Supplies Synergy 1 and Synergy 100 Maintenance Guide v16 S1...

Page 143: ...This chapter provides information about calibrating the Synergy 1 and Synergy 100 switchers and running a variety of diagnostic tests The following topics are discussed Switcher Calibration Synergy 1...

Page 144: ...R heading 3 To calibrate the positioner move each axis as follows Calibrate the X Axis by moving the joystick all the way to the left then all the way to the right Repeat this procedure two or three t...

Page 145: ...ration or exit the menu safely without accepting the calibration To exit the menu safely without accepting the newly calibrated controls press HOME To complete the calibration press Accept This comple...

Page 146: ...buttons 0 through 8 inclusive in the Effects Control Group select the button with the number that coincides with the desired option The selected button will light Caution Use the Calibration Mode wit...

Page 147: ...r three times As you move the joystick you will see a series of numbers appear in the four character displays in the Effects Control and System Control groups Calibration is complete when the limit va...

Page 148: ...it on air and bus indicators Press 8 Green Non Button LED Brightness Brightness is adjusted by rotating any of the knobs on the panel 13 To exit Calibration Mode Press any button on the lower portion...

Page 149: ...nction is discussed in the following sections Displaying Panel Information The Panel Information Menu is for reference only Use the following procedure to display panel information 1 Navigate to the P...

Page 150: ...for the selected port shown in the main area of the display If Total Errors is selected the information displayed includes all communication errors for the entire frame 5 Press Reset Count to manuall...

Page 151: ...able and jitter free If the number does not reach both limits perform a calibration as described in the section Switcher Calibration Synergy 1 on page 9 2 This completes the procedure to test the pote...

Page 152: ...follows Press HOME to display the Main Menu 1 2 MORE to display Main Menu 2 2 Setup to display the Setup Menu Panel Diagnostics to display Panel Diagnostics Menu 1 2 2 Press Joystick Test to display t...

Page 153: ...y the Button Test Menu Button Test Menu 3 Press each button as required on the Synergy 1 control panel 4 Exit the menu by pressing both Exit buttons beneath the display This completes the procedure to...

Page 154: ...y Main Menu 2 2 Setup to display the Setup Menu Panel Diagnostics to display Panel Diagnostics Menu 1 2 MORE to display Panel Diagnostics Menu 2 2 2 Press Memory Test to display the Memory Test Menu M...

Page 155: ...Control Group Disk Test The Disk Test Menu allows you to test the floppy disk drive or USB port of the Synergy 1 switcher Use the following procedure to test the floppy disk drive or USB port 1 Navig...

Page 156: ...p Menu Panel Diagnostics to display Panel Diagnostics Menu 1 2 MORE to display Panel Diagnostics Menu 2 2 2 Press TX RX Test to display the Panel TX RX Test Menu Panel TX RX Test Menu 3 Test a port as...

Page 157: ...splayed as follows Hex Use this option to display the raw data as Hexadecimal numbers ASCII Use this option to display the data as printed characters 6 Toggle View to display the traffic type as follo...

Page 158: ...previous relay as indicated on the menu Next Press this button to test the next relay as indicated on the menu All On Press this button to turn all tally relays on All Off Press this button to turn al...

Page 159: ...Diagnostics Menu 2 2 as follows Press HOME to display the Main Menu 1 2 MORE to display Main Menu 2 2 Setup to display the Setup Menu Panel Diagnostics to display Panel Diagnostics Menu 1 2 MORE to di...

Page 160: ...st Menu allows you to test frame communications with various remote control and communications ports Use the following procedure to test frame TX RX functions 1 Navigate to the Frame Diagnostics Menu...

Page 161: ...enu Frame Diagnostics to display Frame Diagnostics Menu 2 Press TX RX Test to display the Frame TX RX Test Menu Frame TX RX Test Menu 3 Use the middle Com Port knob to select the port you wish to moni...

Page 162: ...ected traffic flow This concludes the procedure to monitor frame TX RX functions Frame DIP Jump Test The DIP Jump Test allows you to test the DIP and jumper switches in the Synergy 1 frame with the ai...

Page 163: ...Navigate to the Frame Diagnostics Menu as follows Press HOME to display the Main Menu 1 2 MORE to display the Main Menu 2 2 Setup to display the Setup Menu Frame Diagnostics to display Frame Diagnost...

Page 164: ...turn all tally relays off This completes the procedure to test tally relays Internal Video Test The Internal Video Test allows you to test the video paths within the Synergy 1 frame To perform this t...

Page 165: ...emory register only The Test Single Menu is displayed Internal Video Test Test Single Menu Use the middle Select memory knob to select the memory you wish to test 4 Press Run Test to begin the interna...

Page 166: ...s in Diagnostic Mode This message will continue to scroll until a knob button the fader or the joystick is disturbed 2 Test the knobs on the Synergy 100 control panel as follows Rotate the knob you wa...

Page 167: ...Diagnostic Mode This message will continue to scroll until a knob button the fader or the joystick is disturbed 2 Test the fader on the Synergy 100 control panel as follows Move the fader to the uppe...

Page 168: ...X Axis The zinger will decrease until none of the segments are lit Test the Y Axis as follows Move the positioner all the way to the bottom to test the Y Axis The zinger will increase until all of the...

Page 169: ...ntrol panel is in Diagnostic Mode This message will continue to scroll until a knob button the fader or the joystick is disturbed 2 Test the Buttons and LEDs on the Synergy 100 control panel as follow...

Page 170: ...ation Menu Communication Menu 2 Press 7 Monitor to display the Monitor Menu Communication Monitor Menu 3 Select a port to monitor as follows Press 0 Port Use the UP ARROW or DOWN ARROW 1 or 10 buttons...

Page 171: ...ze Use the UP ARROW or DOWN ARROW 1 or 10 buttons to select whether to receive data or not You can choose between the following Yes Use this option to stop receiving data No Use this option to begin s...

Page 172: ...9 30 Calibration and Diagnostics Synergy 1 and Synergy 100 Maintenance Guide v16 S1...

Page 173: ...the Synergy 1 and Synergy 100 control panels The following topics are discussed Synergy 1 Control Panel Boards Synergy 1 Panel CPU Board Layout Synergy 1 Rear Panel Connectors Panel CPU Replacement fo...

Page 174: ...n switches such as F1 and F2 that surround the large display plus a power module attached to the top side of the board that provides power to the display s backlight 4216A 035 This component includes...

Page 175: ...bles This ribbon cable is routed to the floppy disk drive To the left of the cable is the floppy disk controller 4 Standard Primary Tallies This area provides connectors for the 16 standard tallies of...

Page 176: ...Connector This is the connector for the cable that is routed to the LCD display 10 Xilinx IC FPGA One Xilinx IC FPGA is provided which works in conjunction with the microprocessor to decode and encode...

Page 177: ...s or audio servers The appropriate remote control software option must be installed in order to control devices connected to these ports The ports can be configured for RS 422 or RS 232 through the me...

Page 178: ...and the TALLY connector you will find twelve 5mm Hex jack screws Remove these screws and set aside in a safe place 6 For this next step ensure you have telephone books or a similar thick sturdy object...

Page 179: ...rd to the bottom of the tub using the six screws that you removed earlier Re attach all data and power connectors 11 Finish installing the new Panel CPU Board as follows Close the control panel top Re...

Page 180: ...four character displays and the 4 seven segment displays Rear Control Panel Section The Rear Control Panel Section includes the following components 4100A 039 This is the I O board which houses all th...

Page 181: ...a includes all the buttons and potentiometers for the Effects Control Group 4 Effects Keyer Group This area includes all the buttons and knobs in the Effects Keyer Group 5 Mattes Group This area inclu...

Page 182: ...includes the 5V digital power components which run the communications drivers 13 Power and Data Connectors These two areas include the daughter board power connector and the data cable connector 14 An...

Page 183: ...100 110 is provided for those users who wish to use their existing GVG 100 110 control cable to connect their Synergy 100 panel to the frame 4 Synergy Connector One 8 pin shielded Telco connector labe...

Page 184: ...ts with a 16 pin ribbon cable A 34 pin ribbon cable connects the Key Switch Board 4216A 035 to the Pattern Switch Board 4216A 036 This cable carries fader analog signals and connects the switches in t...

Page 185: ...erconnections Please note The faders are connected through a 16 pin dip style socketed connector with an indicator that shows the location of pin 1 The Positioner for the Synergy 100 panel connects wi...

Page 186: ...10 14 Control Panel Boards Synergy 1 and Synergy 100 Maintenance Guide v16...

Page 187: ...Synergy 1 Panel Maintenance In This Chapter This chapter provides instructions for a variety of Synergy 1 control panel maintenance procedures The following topics are discussed Replacing a Bulb Repla...

Page 188: ...enu Lamp Test Menu 3 Test the lamps as follows Press buttons in selected panel regions to test all lamps in those regions as required To exit the menu press both Exit buttons beneath the display This...

Page 189: ...of the bulb does not matter Replace the keycap Aligning the Keycap 5 Power on the Synergy 1 control panel 6 Verify that the bulb is working Refer to the section Testing the Lamps on page 11 2 for ins...

Page 190: ...HOME to display the Main Menu 1 2 MORE to display the Main Menu 2 2 Setup to display the Setup Menu Panel Diagnostics to display Panel Diagnostics Menu 1 2 2 Press Button Test to display the Button Te...

Page 191: ...aside in a safe place Gently place the panel back down on its base 5 For this next step ensure you have telephone books or a similar thick sturdy object available with which to support the control pan...

Page 192: ...llows Close the top of the control panel Flip the control panel back onto its side Replace and tighten the screws to secure the cover Return the control panel to operating position 12 Replace the bulb...

Page 193: ...y the Panel Diagnostics Menu 1 2 2 Press Fader Test to display the Fader Test Menu Fader Test Menu 3 Test the fader as follows Press Normal Move the fader up and down The position of the fader is show...

Page 194: ...nderside of the tub Loosen and remove the eleven screws and set them aside in a safe place Gently place the panel back down on its base 5 For this next step ensure you have telephone books or a simila...

Page 195: ...on the Synergy 1 control panel as follows Close the control panel top and flip the control panel back onto its side Replace and tighten the screws to secure the cover Return the control panel to opera...

Page 196: ...ORE to display the Main Menu 2 2 Setup to display the Setup Menu Panel Diagnostics to display the Panel Diagnostics Menu 1 2 2 Press Pots Test to display the Pots Test Menu Pots Test Menu 3 Test the t...

Page 197: ...n and lift off the cap 3 In order to gain access to the failed potentiometer you must be able to lift the cover of the control panel off the base Gently flip the control panel onto its side on a clean...

Page 198: ...ed potentiometer De solder the three connecting leads The figure below illustrates the silk screened potentiometer symbol on the board Potentiometer Label 10 Replace the failed knob potentiometer with...

Page 199: ...rated Refer to the section Switcher Calibration Synergy 1 on page 9 2 for instructions This completes the procedure to replace a knob potentiometer on the Synergy 1 control panel Important Replacing t...

Page 200: ...to the Panel Diagnostics Menu 2 2 as follows Press HOME to display the Main Menu 1 2 MORE to display the Main Menu 2 2 Setup to display the Setup Menu Panel Diagnostics to display Panel Diagnostics M...

Page 201: ...r switch off 2 In order to gain access to the Display Module you must be able to lift the cover of the Synergy 1 control panel off the base Gently flip the control panel onto its side on a clean flat...

Page 202: ...034 to the Display Module Reconnect the data cables to the 15 pin header of the new Display Module Ensure that the data cables and the header are properly aligned 6 Reposition the Synergy 1 control p...

Page 203: ...tcher These options are not available in the Synergy 100 switcher The following topics are discussed Installing the Routing Switcher Interface Option Installing the Character Generator Interface Optio...

Page 204: ...tcher Interface Option Refer to the section Installing Software Options Synergy 1 on page 6 7 for instructions 2 Ensure that one of the serial ports on your router is properly set up to communicate wi...

Page 205: ...er to the section Installing Software Options Synergy 1 on page 6 7 for instructions 2 Ensure that one of the serial ports on your character generator is properly set up to communicate with the Synerg...

Page 206: ...ur VTR is properly set up to accept commands via its remote port Many VTRs have a switch labeled Local Remote This switch should be set to the Remote position when the VTR is under control of the Syne...

Page 207: ...port on your audio server is properly set up to accept commands via its Ensure that the serial port of your Audio Server is properly set up to accept commands via its remote port Refer to the document...

Page 208: ...Server Control Option Refer to the section Installing Software Options Synergy 1 on page 6 7 for instructions 2 Ensure that the serial port of your video server is properly set up to accept commands v...

Page 209: ...g Software Options Synergy 1 on page 6 7 for instructions 2 Ensure that the serial port of your robotic camera is properly set up to accept commands via its remote port Refer to the documentation for...

Page 210: ...efer to the section Installing Software Options Synergy 1 on page 6 7 for instructions 2 Ensure that one of the serial ports on your monitor wall is properly set up to communicate with the Synergy 1 s...

Page 211: ...3 1 Miscellaneous Options In This Chapter This chapter provides instructions and information for miscellaneous options for the Synergy 1 and Synergy 100 switchers The following topics are discussed In...

Page 212: ...e Options Synergy 100 on page 6 12 for instructions on installing software options on a Synergy 100 switcher 2 Ensure that one of the serial ports on your editing system is properly set up to control...

Page 213: ...missing any materials You will need the following materials to complete the USB installation one USB Controller Kit 4000K 441A one 50 pin USB Data Cable 4216C 300A 01 one Boot EEPROM 4216E 033 01 rev...

Page 214: ...f the switcher panel power supply if your panel has dual power supplies make sure that both are turned off Disconnect the power cable s and any other cabling attached to the switcher 3 Tip the panel u...

Page 215: ...nel bottom Use the figure below for reference Removing Screws 5 Open the panel by lowering the top of the panel so that it rests upside down on the table or work surface Ensure that you provide adequa...

Page 216: ...PROM The EEPROM that needs to be replaced is located on the Panel CPU Board 4216A 033 This board is located on the switcher panel bottom Use the following procedure to replace the EEPROM in your Syner...

Page 217: ...isk Drive The next step in the USB controller upgrade is to remove the floppy disk drive Removing the floppy disk requires you to Remove the floppy disk drive cabling Remove the control cable Remove t...

Page 218: ...back of the drive by grasping the header and pulling it straight out 3 Remove the power cable from the back of the drive by grasping the header and pulling it up slightly away from the disk drive base...

Page 219: ...by pulling the power cable header Also cut any tie wraps that may be securing the power cable This completes the procedure for removing the floppy disk cabling Removing the Control Cable Use the foll...

Page 220: ...are holding onto the floppy disk drive when you remove the final screw so that it does not fall out of the bracket and damage any of the switcher components Screws Holding Floppy Disk Drive to Bracket...

Page 221: ...tcher by two cables a data cable and a power cable Use the following procedure and diagram to connect the USB controller Cabling Overview The following diagram is an overview of the USB controller cab...

Page 222: ...1 and Synergy 100 Maintenance Guide v16 S1 Synergy 1 USB Installation Overview J11 4216A 033 Panel Switch Power Supply Power Supply J1 4216A 036 USB Controller 4216A 035 J1 4216A 034 J1 J1 4216A 030...

Page 223: ...k socket Data Cable Plugged into Panel Switch Socket 2 Run the cable past the power supply run the cable between the two power supplies if your switcher has redundant power supplies to the socket labe...

Page 224: ...y 90 degrees see diagram below Run the cable approximately 1 inches 3 cm and then fold it back along itself Immediately make another twisted fold to change the cable s direction by 90 degrees The cabl...

Page 225: ...should now run across socket J1 Plug the next data cable header into the socket and secure the latches Running the Data Cable to Board 4216A 035 5 Immediately fold the data cable back over itself and...

Page 226: ...data cable over socket J1 on Board 4216A 034 and plug the next header into it securing the latches around the header see diagram below Finishing the Data Cable Installation 8 Make a twisted fold to c...

Page 227: ...into the USB Controller 2 Plug the other end of the USB power cable into the Panel CPU Board It plugs into the same socket that the floppy disk drive power cable was plugged into Plugging the USB Powe...

Page 228: ...anel Use the following procedure to close the Synergy 1 control panel 1 Raise the panel top up to a vertical position so that it meets the panel bottom Raising the Panel Top 2 Secure the two halves of...

Page 229: ...storage device 2 Insert the floppy disk containing the Synergy files you wish to copy into the floppy disk drive of the PC 3 Copy the files from the floppy disk to the root directory of the USB key 4...

Page 230: ...13 20 Miscellaneous Options Synergy 1 and Synergy 100 Maintenance Guide v16 S1...

Page 231: ...Basic interconnections control panel 10 12 10 13 Block diagram 2 2 BNC audio server setup 12 5 character generator setup 12 3 robotic camera setup 12 7 router setup 12 2 video server setup 12 6 VTR se...

Page 232: ...nt 11 4 buttons 1 3 calibrating power supply 8 5 CPU board layout 10 3 10 9 DIP switch 1 3 4 DIP switch 2 3 4 DIP Switch SW1 reserved 3 6 3 17 5 6 DIP Switch SW2 reserved 3 6 3 17 5 6 DIP Switch SW3 t...

Page 233: ...2 Option 3 17 DIP Jump Test menu 9 16 9 20 Discharge static 1 7 Disk menu 3 10 3 13 recall menu 3 13 3 23 restoring registers 3 13 3 23 software upgrade 3 11 3 20 store menu 3 10 3 19 test menu 9 13 D...

Page 234: ...3 12 3 18 5 7 DIP Switch SW8 3D software upgrade 3 16 5 5 enable jumper 3 6 3 17 5 6 Installing 3D Fan Assembly Synergy 1 4 12 4 13 audio server control option 12 5 Dual Aspectizer option 4 23 Dual B...

Page 235: ...rgy 100 6 10 Maintenance control panel 11 1 replacing a bulb 11 2 replacing a button 11 4 replacing a fader 11 7 replacing a knob 11 10 replacing the display 11 14 Memory registers 2 21 test menu 9 12...

Page 236: ...alled 6 11 video server control installing 12 6 VTR remote control installing 12 4 Options Menu Synergy 100 6 10 Output connectors 2 8 from input board 2 3 2 10 MLE 2 10 Overlay Preview 2 8 3 17 P PAN...

Page 237: ...l panel button 11 4 control panel display 11 14 control panel fader 11 7 control panel knob 11 10 frame power supply 8 9 power supply control panel 8 3 8 8 power supply fan 8 12 Reset control panel sw...

Page 238: ...disk test 9 13 display test 9 12 fader test 9 9 frame tally relay test 9 22 frame to control panel connector 2 6 installed options verifying 6 2 installed panel boards verifying 6 3 joystick test 9 1...

Page 239: ...software using floppy disks 3 11 Squeeze Tease 3D software 4 14 Synergy 1 software 3 9 system backup 3 19 using a USB key 3 22 using floppy disks 3 20 Upgrading software 3 9 USB controller Synergy 1...

Page 240: ...IX 10 Index Synergy 1 and Synergy 100 Maintenance Guide v16 S1...

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