Ross Synergy 1, Maintenance Manual

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6–6 • Working with Installed Options Synergy 1 and Synergy 100 Maintenance Guide (v16-S1)
Installing Serial Numbers – Synergy 1
Use the following procedure to install a serial number.
1. Navigate to the Installed Options Menu as follows:
• Press HOME (to display the Main Menu 1-2 ).
• MORE (to display the Main Menu 2-2 ).
• Setup (to display the Setup Menu ).
• Installed Options (to display the Installed Options Menu 1-2 ).
2. Press Enter Serial Number to display the Serial Number Menu .
Serial Number Menu
3. Call Ross Video Technical Support at the number listed on the menu.
4. When you speak to our Technical Support representative, tell them your name, your
facility name, the serial number printed on the rear of the Synergy 1 frame, and the
Encrypt Code as listed on the menu.
5. You will be given a numeric code that must be entered on the keypad in the Global
Memory System Group .
6. Enter the code and press ENTER on the keypad or press Finished on the Serial
Number Menu .
This completes the procedure for entering the serial number.
Operating
Tip
If the label “ 000000 ” appears at the top of the Installed Options
Menu , a serial number is required.
Note
An Encrypt Code is a random number that is generated each time the
Synergy 1 switcher is powered up. Its purpose is to prevent
unauthorized installation of software options. The code remains valid
until the switcher is powered down or reset. The next time the switcher
is powered up, a
new Encrypt Code is generated.
Note
The system will not accept an invalid code. If the code entered is
invalid, the serial number will not be changed. If your numeric code is
not accepted, try entering it again, or contact Technical Support for
further assistance.