Ricoh M281 Series, Service Manual

Page: 408 / 1003

Capturing the Debug Logs
D255/D256/M281/M282 5-38 SM
2. Enter SP mode.
3. Set the start date of the log with SP5-858-101 (Start date of debug log output)
e.g.: March 28, 2013: input 20130328 (yyyymmdd)

Be sure to confirm the date when the problem occurred before obtaining the logs.
4. Set the end date of the log with SP5-858-102 (Days of tracing)

“2” is the value set by default, which is the minimum needed for investigating the problem.

A value of “1” to “180” can be set.
5. Execute SP5-858-111 (Acquire All Info & Logs) to write the debug log to the SD card.
6. If the transfer is finished successfully, "completed" is displayed.

The approximate time it takes to transfer the debug log is as follows. Transfer time may be
affected by the type or format of the SD card. (It is recommended that you format the SD
card using the Panasonic SD Formatter (freeware)).

Controller debug log (GW debug log): 2 - 20 minutes

Engine debug log: 2 minutes

Operation panel log: 2 - 20 minutes
7. Make sure that the SD card access LED is off, then remove the SD card.

If "failed" appears on the operation panel, turn the main power OFF, and then recover
from step 1 again.
The debug logs are saved with the following file names.
Controller debug
log (GW debug
log)
/LogTrace/machine number/watching/yyyymmdd_hhmmss_unique
identification number.gz
Engine debug
log
/LogTrace/machine number/engine/yyyymmdd_hhmmss.gz
FCU debug log
(MP 501/601
only)
/LogTrace/machine number/fculog/yyyymmdd_hhmmss.gz
Operation panel
og
/LogTrace/machine number/opepanel/yyyymmdd_hhmmss.tar.gz
Rev. 02/08/2017