Ricoh M0A0, Service Manual

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3.Troubleshooting
22
Code Meaning Suggested Cause/Action
14-
07 Data Send to SMTP Server Failed (4XX)

Failed to access the SMTP server because the
transmission failed

PC not operating correctly

SMTP server operating incorrectly

Network not operating correctly

Destination folder setting incorrect

Direct SMTP sending not operating correctly
14-
08 Data Send to SMTP Server Failed (5XX)

Failed to access the SMTP server because the
transmission failed

SMTP server operating incorrectly

Destination folder setting incorrect

Direct SMTP sending not operating correctly.

Software application error
14-
09 Authorization Failed for Sending to SMTP
Server  POP-Before-SMTP or SMTP authorization failed.
 Incorrect setting for file transfer
14-
10 Addresses Exceeded Number of broadcast addresses exceeded the limit for the
SMTP server.
14-
11 Buffer Full The send buffer is full so the transmission could not be
completed. Buffer is full due to using Scan-to-Email while the
buffer is being used send mail at the same time.
14-
12 Data Size Too Large Transmission was cancelled because the detected size of the
file was too large.
14-
13 Send Cancelled Processing is interrupted because the user pressed Stop.
14-
14 Security Locked File Error Update the software because of the defective software.
14-
15 Mail Data Error

The transmitting a mail is interrupted via DCS due to the
incorrect data.

Update the software because of the defective software.
14-
16 Maximum Division Number Error

When a mail is divided for the mail transmission and the
division number of a mail are more than the specified
number, the mail transmission is interrupted.

Update the software because of the defective software.
14-
17 Incorrect Ticket Update the software because of the defective software.
14-
18 Access to MCS File Error  The access to MCS file is denied due to the no
permission of access.