Ricoh M0A0, Service Manual

Page: 274 / 776

6.Troubleshooting
262
SC No. Level Error Name/Error Condition/Major Cause/Solution
reset.

the operation panel sends a command to the controller once every 30 secs to check
the communication line, and there was no reply from the controller for two consecutive
times.

Because this SC is detected by the operation panel, it will not be logged or reported.

The controller freezes.

The controller board is not installed correctly.

The controller board is malfunctioning.

The harness of the operation panel is disconnected, or the connection is loose.

The controller’s response is slow.
 Turn the main power OFF then ON.
 Check if the operation panel harness is properly connected.
 Check if the controller board is installed correctly,
 Replace the controller board.
SC No. Level Error Name/Error Condition/Major Cause/Solution
SC673-
10 D Operation Panel Flair Communication Error (Smart Operation Panel)
This SC is detected when:
 The Smart Operation Panel is communicating with the main machine (this is called “flair
communication”), and there was no response from the main machine.
 SP5-748-201 for Smart Operation Panel is not enabled.
This SC is detected when the CATS module (controller) cannot respond to the notification from
the monitoring service module (operation panel).

Turn the main power OFF then ON.

If SP5748-201 is set to "0" (Not connect), change the value to "1" (Connect).
SC No. Level Error Name/Error Condition/Major Cause/Solution
SC681-** D Device ID is not identified (toner cartridge)
An error is notified during the ID identification after three retries.
681 - 1 Device ID error (Incorrect ID)
681 - 6 Channel error
681 - 11 Device ID error (No ID chip)
681 - 16 Communication Error
681 - 21 Communication timeout
681 - 26 The device has stopped its operation
681 - 31 The requested buffer is full
681 - 36 EEPROM SRAM OPEN: Verification error