SC TABLE
17 January, 2003
4-42
NOTE 1:
If a problem always occurs in a specific condition (for example. printer driver setting, image file), the problem may be caused by a software
error. In this case, the following data and information needs to be sent back to
your product specialist.
•
Symptom / Possible Causes / Action taken
•
Summary sheet (SP mode ‘1 Service/Printer SP’, SP1-004 [Print Summary])
•
SMC - All (SP5-990-002)
•
SMC - Logging (SP5-990-004)
•
Printer driver settings used when the problem occurs
•
All data displayed on the screen (SC code, error code, and program address where the problem is logged.)
•
Image file which causes the problem, if possible