17 January, 2003
SC TABLE
4-35
SC No.
Item
Definition
Possible Cause
Related
SCs
Troubleshooting Procedure
Type
SC820
Self-diagnostics error: CPU [XXXX]: Detailed error code
[0001]
to
[06FF]
CPU error
•
System firmware
problem
•
Defective controller
1. Turn the main switch off and on.
2. Reinstall the controller system
firmware.
3. Replace the controller.
When the problem cannot be fixed with
the above procedure, the following
information displayed on the screen
needs to be fed back to a technical
support center.
•
SC code
•
Detailed error code
•
Program address
CTL
[0702]
[0709]
[070A]
CPU/Memory
Error
During the self-diagnostic, the
controller CPU detects an
error. There are 47 types of
error code (0001 to 4005)
depending on the cause of the
error. The CPU detects an
error and displays the specific
error code with the program
address where the error
occurs).
•
System firmware
problem
•
Defective RAM-DIMM
•
Defective controller
1. Turn the main switch off and on.
2. Reinstall the controller system
software.
3. Replace the RAM-DIMM.
4. Replace the controller.
CTL
[0801]
to
[4005]
CPU error
Same as [0001]
CTL
SC 821
[0D05]
Self-diagnosis
error: ASIC
The CPU checks if the ASIC
timer works properly compared
with the CPU timer. If the ASIC
timer does not function in the
specified range, this SC code
is displayed.
•
System firmware
problem
•
Defective RAM-DIMM
•
Defective controller
1. Turn the main switch off and on.
2. Reinstall the controller system
firmware.
3. Replace the RAM-DIMM.
4. Replace the controller board.
CTL