Ricoh A-P4, Service Manual

Page: 169 / 381

Address book data on the hard disk
was detected as abnormal when it
was accessed from either the opera-
tion panel or the network. The ad-
dress book data cannot be read from
the HDD or SD card where it is stored,
or the data read from the media is
defective.
• Software defective. Turn the machine off/
on. If this is not the solution for the problem,
then replace the controller firmware.
• HDD defective.
More Details
• Do SP5846 050 (UCS Settings – Initialize all Directory Info.) to reset all address
book data.
• Reset the user information with SP5832 006 (HDD Formatting– User Information).
• Replace the HDDs.
• Boot the machine from the SD card.
872 B
HDD mail receive data error
The machine detected that the HDD
was not operating correctly at power
on.
The machine detected that the HDD
was not operating correctly (could nei-
ther read nor write) while processing
incoming email
• HDD defective
• Machine was turned off while the HDD
was being accessed.
• Do SP5832 007 to format the mail RX da-
ta on the HDD.
873 B
HDD mail send data error
An error was detected on the HDD im-
mediately after the machine was turned
on, or power was turned off while the
machine used the HDD.
• Do SP5832-007 (Format HDD – Mail TX
Data) to initialize the HDD.
• Replace the HDD
874 D
Delete All error 1: HDD
A data error was detected for the
HDD/NVRAM after the Delete All op-
tion was used. The source of this error
is the Data Overwrite Security Unit
B735 running from an SD card.
• Turn the main switch off/on and try the
operation again.
• Install the Data Overwrite Security Unit
again. For more, see section “1. Installa-
tion”.
4. Troubleshooting
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