GTR058 Installation Manual:
Rev 22
31
Troubleshooting:
Problem
Possible Reason
Solution
Digital display
does not tun on
1. Power had been disconnected
2. PCB fuse has blown
3. PCB is damaged
1. Check that the power cord is plugged in, and inspect the cord
for damage
2. Check fuse on the PCB, replace if required
3. Contact Richmond Wheel & Castor Co for replacement PCB
The gate stops during
opening/closing
1. Stall force is set too low
2. Gate hinges are damaged
1. Increase the stall force (Settings P5 and P6, see Page 21 for
info) to the minimum value that the gate opens
2. Re-grease hinges and check for any misalignment. Put the
motor arm into manual mode and check that the gate opens
freely by hand.
The gate stops
immediately after
it starts moving
1. An obstruction is detected
2. Stall force is set too low
3. Max running time is set too low
1. Check for obstructions and remove
2. Test with increased stall force (Settings P5 and P6, see Page
21 for info). Set the stall force to the minimum value that the
gate will function at.
3. Increase the maximum running time by adjusting settings P7
and P8 (refer to page 21)
Remote control
doesn't work
1. Remote control battery is flat
2. The remote is not paired correctly
1. Check that the LED in the control box lights up when the
button is pressed. If not, change the remote control battery (A27
battery required)
2. Repeat the remote pairing procedure
Gate can open
but doesn't close
1. Photocells are obstructed
2. Photocells are not mounted
correctly
1. Check and remove any obstructions
2. Make sure photocell beams are correctly positioned and at
least 2mtrs apart.
Gate does not
automatically closed
1. Auto close settings are incorrect
2. Gate is incorrectly set to push-to-
open or pull-to-open
1. Check that setting P9 is set correctly (refer to page 21)
2. Check that the motor cables are wired correctly for push-to-
open or pull-to open
Gate arm won't retract
1. The arm is overextended. (Each
swing arm contains an internal thread
that may separate if over-extended)
2. The gate is set up as push to open
1. Reset the internal thread on the gate arm. Refer to page 20
for instructions on how to do this
2. If the gate is set up as push to open, refer to page 20,
and check that the gate wiring matches fig 21
Gate opens immediately
after it closes
1. Arm travel extension is being
exceeded
1. Adjust your travel limit switch to be the correct setting or
adjust the stall force
Technical Support:
For support or assistance with installing your gate motor, visit
richmondau.com/gate-motor-support/
Or ring your local Richmond Wheel & Castor Branch
AU:
1300 474 246
NZ:
0800 61 71 81
International:
+613 9551 2233
Richmond Wheel & Castor Co declines all responsibility for any consequences resulting from improper use
of the product, or use which is different from that expected and specified in the present documentation.
Richmond Wheel & Castor Co declines all responsibility for any consequences resulting from failure to
observe Good Technical Practice when constructing closing structures (door, gates etc.), as well as from
any deformation which might occur during use.
