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Chapter 8: DXi4000 Alerts
Service Tickets
Quantum DXi4000 User’s Guide
131
•
Priority
- The priority level of the service ticket (
Low
,
Middle
, or
High
).
•
Last Update
- The date when the service ticket was last updated by
the system.
•
Details
- A brief description of the service ticket.
•
Close All
- Click to close all open service tickets.
•
Show Tickets
- Select an option to display
Open
tickets,
Closed
tickets, or
All
tickets.
•
Get individual ticket
- To display a specific ticket in the list, enter a
ticket number and click
Apply
.
Note:
Click a column heading to sort the rows in the table by that
column. Click the column heading again to reverse the sort
order.
Use the
Service Tickets
page to perform the following tasks:
• View details for a service ticket, including recommended actions
(see
• Add information to a service ticket (see
• Send a service ticket to an e-mail address (see
• Close a service ticket that has been resolved (see
Viewing a Service Ticket
View a service ticket to see detailed information about the problem that
caused the system to generate the ticket and to view recommended
actions.
To view a service ticket:
1
In the list of service tickets, click the ticket number.
The
Ticket Details
section at the bottom of the page displays
information about the service ticket, including the time the ticket
was opened and closed, the ticket status, and detailed information
Summary of Contents for DXi4510
Page 1: ...User s Guide Quantum DXi4000 6 67092 03 Rev A...
Page 16: ...Tables xvi Quantum DXi4000 User s Guide...
Page 24: ...Preface xxiv Quantum DXi4000 User s Guide...
Page 42: ...Chapter 1 DXi4000 System Description Network Segmentation 18 Quantum DXi4000 User s Guide...
Page 52: ...Chapter 2 Basic Operations Locating Serial Numbers 28 Quantum DXi4000 User s Guide...
Page 272: ...Chapter 10 DXi4000 Utilities Reboot Shutdown 248 Quantum DXi4000 User s Guide...
Page 288: ...Appendix B Troubleshooting Common Problems and Solutions 264 Quantum DXi4000 User s Guide...