Quantum DXi4510, User Manual

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Chapter 8: DXi4000 Alerts
Service Tickets
134 Quantum DXi4000 User’s Guide
Figure 76 Ticket Analysis
3 In the Analysis Information box, enter all relevant information
about actions taken to resolve the issue.
4 Click Apply .
Sending a Service Ticket
Send a service ticket to send the ticket details to an e-mail address. You
can also add optional comments to the e-mail.
Note: To enable the DXi4000 to send e-mail, you must specify an
outgoing e-mail server (see Server on page 205).
To send a service ticket:
1 In the list of service tickets, click the ticket number.
2 Click Email at the bottom of the page.
The Email Ticket Information section displays at the bottom of the
page (see Figure 77 ).
Ticket Analysis