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Appendix B: Troubleshooting
General Troubleshooting Actions
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Quantum DXi4000 User’s Guide
• Attempts to recover from the problem.
• Logs the problem.
• If the problem requires service, the system reports the problem in a
service ticket associated with the field replaceable component.
General Troubleshooting Actions
For information about general troubleshoot actions you can take, see
the following sections:
•
•
•
Downloading a System Diagnostics File
Viewing Service Tickets
Service tickets include time and date information, status (open or
closed), information about each error, and links to recommended
troubleshooting procedures. The DXi4000 generates service tickets
according to the following scenarios:
• If the component associated with the problem does not have an
open service ticket, the DXi4000 opens a service ticket for the
component and reports the problem in a service ticket.
• If the problem reoccurs, the DXi4000 logs the number of times that
it detects the problem in the existing report.
• If a different problem occurs with the same component, the
DXi4000 adds a new report to the same service ticket.
• If a problem occurs with a different component, the DXi4000 uses
the above scenario to open a new service ticket for the component
or report the problem in an existing service ticket associated with
the component.
To access the
Service Tickets
page, click the
Alerts
menu, and then click
the
Service Tickets
tab.
For more information about working with service tickets, see
Summary of Contents for DXi4510
Page 1: ...User s Guide Quantum DXi4000 6 67092 03 Rev A...
Page 16: ...Tables xvi Quantum DXi4000 User s Guide...
Page 24: ...Preface xxiv Quantum DXi4000 User s Guide...
Page 42: ...Chapter 1 DXi4000 System Description Network Segmentation 18 Quantum DXi4000 User s Guide...
Page 52: ...Chapter 2 Basic Operations Locating Serial Numbers 28 Quantum DXi4000 User s Guide...
Page 272: ...Chapter 10 DXi4000 Utilities Reboot Shutdown 248 Quantum DXi4000 User s Guide...
Page 288: ...Appendix B Troubleshooting Common Problems and Solutions 264 Quantum DXi4000 User s Guide...