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Chapter 8: DXi4000 Alerts
Service Tickets
130
Quantum DXi4000 User’s Guide
Recommended Actions
If appropriate, a service ticket includes recommended actions. The
recommended actions provide instructions for resolving the problem
that caused the system to generate the ticket.
Perform the recommended actions to try to resolve the problem before
contacting Quantum customer support. If you are able to resolve the
problem, you can close the service ticket.
Note:
The recommended actions should be performed by a user who
is familiar with operating the DXi4000.
Working With Service
Tickets
The
Service Tickets
page allows you to view and work with service
tickets.
To access the
Service Tickets
page, click the
Alerts
menu, and then click
the
Service Tickets
tab (see
Figure 73 Service Tickets Page
The
Service Tickets
page displays the following information about open
service tickets:
•
Ticket
- The service ticket number.
•
Request ID
- The Request ID of the ticket.
•
State
- The current status of the service ticket (
Open
or
Closed
).
Summary of Contents for DXi4510
Page 1: ...User s Guide Quantum DXi4000 6 67092 03 Rev A...
Page 16: ...Tables xvi Quantum DXi4000 User s Guide...
Page 24: ...Preface xxiv Quantum DXi4000 User s Guide...
Page 42: ...Chapter 1 DXi4000 System Description Network Segmentation 18 Quantum DXi4000 User s Guide...
Page 52: ...Chapter 2 Basic Operations Locating Serial Numbers 28 Quantum DXi4000 User s Guide...
Page 272: ...Chapter 10 DXi4000 Utilities Reboot Shutdown 248 Quantum DXi4000 User s Guide...
Page 288: ...Appendix B Troubleshooting Common Problems and Solutions 264 Quantum DXi4000 User s Guide...