quadient IS-6000, User Manual

Page: 351 / 386

Weighing Problems 11.3
Problem: The Weighing Platform or Dynamic Weighing
Module doesnot Weigh Properly
The Base does not seem to display a correct weight. You have to check the weighing device
(Weighing Platform or Dynamic Weighing Module) as follows.
Display indicates a weighing error. When this weighing error occurs
on the home screen, the Standard Weighing mode is automatically
selected.
Action Possible cause
See the weighing type selection procedures in Select-
ing a Weighing Mode on page 88.
The weighing device is not selec-
ted.
Use a solid and steady table:
• Away from any door
• Away from any fan.
There are vibrations or air drafts in
the weighing area.
Clear the weighing area and re-zero the Weighing
Platform (see
Weighing Devices Settings on page
261).
Something is touching or lying on
the Weighing Platform.
See the Weighing Platform zeroing procedures in
Weighing Devices Settings on page 261
The Weighing Platform zero is not
correct.
1. Press [OK] to clear the error message.
2. Press the [Rate] key and select a rate class that
can accommodate the weight of the package.
Example: select Priority if the rate you had been
using was first class.
3. Press lightly on the Weighing Platform to estab-
lish the weight and postage with the new rate.
Weight too heavy for current rate
(you have placed a package on the
platform that is too heavy for the
rate selected).
1. Remove the package and if possible, weigh it
on another scale.
2. Use Manual Weight Entry mode to enter the
weight and determine the postage.
Weight on platform exceeds capa-
city defined in Weighing Platform.
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roubleshooting