quadient IS-6000 User Manual Download Page 349

Page: 349 / 386

Label Stoppages and Jams

11.2

Problem: A Label is Stalled in the Print Base

Action

Possible cause

Clear the label. See

How to Clear a Label

Jammed in the Base

on page 344.

A label is blocked in the Internal Label Dis-
penser or in the transport mechanism of the
Base.

How to Clear a Label Jammed in the Base

To clear a label jammed in the Base:

Try to disengage the blocked label from the top of the dispenser. If it is not possible,
do the following:

Remove all labels from the dispenser.

Check that no label is stuck in the bottom of the dispenser.

Pull the release handle located underneath the Base.

Hold the handle open and push on the inside lever to unlock the base drawer.

344

| Page 344 | Oct-05-2016 11:35 |

roubleshooting

Summary of Contents for IS-6000

Page 1: ...IS 6000 Mailing Systems with iMeterTM Postage Meter User Guide ...

Page 2: ...ailed Steps to Run Mail 84 Postage and Funds Management 121 4 4 1 Overview 123 4 2 Managing Funds 124 4 3 Unlocking the PSD 127 Account Management and Access Control 129 5 5 1 Introducing the Account Modes 131 5 2 Implementing an Account Mode 134 5 3 Managing Accounts 145 5 4 Managing Operator PIN Codes 160 5 5 Advanced Reporting Functions 168 Reports 173 6 6 1 Reports Overview 175 6 2 Generating ...

Page 3: ...ettings 251 8 6 Imprint Memories 254 8 7 Postage Warning Settings 257 8 8 Sealer Default Settings 259 8 9 Weighing Devices Settings 261 8 10 Adjusting Display and Sounds 269 8 11 Other System Settings 275 8 12 Remote Label Dispenser RLD 279 8 13 Connection Settings 286 8 14 Connecting a PC 288 8 15 Inserter Mode 289 8 16 Changing Motorized Conveyor Stacker Positions 291 Options and Updates 297 9 9...

Page 4: ...eshooting 337 11 11 1 Envelope Stoppages and Jams 339 11 2 Label Stoppages and Jams 344 11 3 Weighing Problems 346 11 4 Diagnostics and System Data 348 System Specifications 353 12 12 1 General Specifications 355 12 2 System Connections 356 12 3 System Connectors 359 12 4 Mail Specifications 363 12 5 Operating Specifications 365 12 6 Environmental conditions 366 12 7 Menu Reference 367 Page 3 TOC ...

Page 5: ... Page 4 TOC Oct 05 2016 11 35 ...

Page 6: ...ortant information about safety precautions and environmental recommendations to operate your equipment in the best possible conditions 1 1 What you will Find in this Manual 3 1 2 Safety Requirements 6 1 Page 1 Read this First Oct 05 2016 11 35 ...

Page 7: ......

Page 8: ... batches of mail etc Postage and Funds Management on page 121 Loading Postage Funds into your Mailing System Account Management and Access Control on page 129 Changing Accounts as a User setting up Accounts and Assigning access to the Mailing System as the Supervisor Reports on page 173 How to generate and print reports Online Services on page 215 Using your mailing system for online postal servic...

Page 9: ...perform NOTE remark that explains different cases or specificities TIP advice to help save you time when processing your mail SUPERVISOR indicates that you have to log in as supervisor using the supervisor PIN to perform the procedure Postage functions of the mailing system are not accessible in this mode Glossary This manual uses the acronyms listed below Description Acronym Total Postage Used As...

Page 10: ...ocal Area Network LAN Personal Computer PC Personal Identification Number PIN Pre Paid Imprint PPI Postal Security Device Meter PSD Weighing Platform Scale WP 1 Read this First 5 Page 5 Oct 05 2016 11 35 ...

Page 11: ...ST BE GROUNDED Only connect the power plug to an outlet provided with a protective ground contact To reduce the risk of fire use only the power cord supplied with the mailing system Do not use ground adaptors Do not use this product on a wet floor or near water In case of liquid spillage disconnect the power cord from the outlet and proceed to cleaning Compliance Energy Star Compliance Office equi...

Page 12: ...ction and treatment processes of these machines CE compliance Products presented in this guide conform to requirements of applicable directives For more details refer to Declaration Of Conformity available on website or upon request to your local contact This is a class A product Operation of this equipment in a residential area is likely to cause interference in which case the user will be requir...

Page 13: ......

Page 14: ...Handheld Scanner 22 2 2 Operator Controls 23 How to toggle from your Mailing System display mode to your PC display mode 30 2 3 System Power Management 32 How to Turn the System ON OFF 33 How to Switch Between Sleep And Wake Modes 34 How to Start Stop the mail processing 35 9 Page 9 Mailing System Overview Oct 05 2016 11 35 ...

Page 15: ......

Page 16: ...Components 2 1 The illustrations and tables below show the basic Mailing System configuration including optional accessories you may have added Equipment overview 11 Page 11 Oct 05 2016 11 35 2 Mailing System Overview ...

Page 17: ... three optional stackers available Stacker optional Allows the user to operate the mailing machine and configure the system settings Control Panel Weighs mail to calculate postage Weighing Platform Cleaning access for the Feeder the Weighing Platform and the Base Cleaning Access USB ports USB connection You can connect Print Base only to an Inserter and use Inserter authorization feature for print...

Page 18: ...ges Feeder release handle Provides access to filter for cleaning Removable filter for user self maintenance Sealer water filter ac cess Provides access to print base to clear stoppages Print Base release Handle Holds postage labels to be printed Internal label dispenser Stores the User Guide User guide Holder Contains fluid for the sealer Sealer bottle 2 Mailing System Overview 13 Page 13 Oct 05 2...

Page 19: ...eter that stores funds and tracks postage us age DO NOT REMOVE Meter Postal security device PSD Provides access to meter PSD Lift from right side to open Meter PSD Access Door 14 Page 14 Oct 05 2016 11 35 2 Mailing System Overview ...

Page 20: ...Base Release Lever Reservoir that supplies ink to print head See also How to Change the Ink Tank on page 321 Ink tank Provides access to change ink tank Flip down to open Ink tank Access Door 2 Mailing System Overview 15 Page 15 Oct 05 2016 11 35 ...

Page 21: ...een monitor and a keyboard with touchpad mouse Color touch screen display Monitor Allows the input of data to your mailing system To use the numerical keys ensure that Num lock is activated Keyboard 16 Page 16 Oct 05 2016 11 35 2 Mailing System Overview ...

Page 22: ... the Feeder and measures four points length width thickness and weight to determine the postage value Provides access to stalled mail pieces Lift to open Cover Detects flat pieces dimensions Over size Sensor Transports mail Belt Provide pressure on mail pieces to ensure reliable transport Pressure rollers 2 Mailing System Overview 17 Page 17 Oct 05 2016 11 35 ...

Page 23: ...option The catch tray is the most basic collector of processed mail It physically attaches to the right side of the mailing system It offers the smallest footprint but holds the least amount of finished mail Drop Stacker option The drop stacker is a higher capacity catch tray that is mounted to the end of a table and sits lower than the table top This offers a greater envelope stacking capacity wh...

Page 24: ...using the switch button Automatic Optical sensor automatically starts the conveyor belt as envelopes exit the mailing machine Manual advance Pressing the button advances envelopes on the conveyor for final unloading Stop mode The belt is stopped The motorized conveyor stacker can be installed in line 0 at a 90 angle either toward or away from the operator See also To modify the stacker position se...

Page 25: ...device connected to the mailing system that prints indicia stamps on thermal self adhesive paper It provides an ergonomic work environment as the user can place it in the most convenient working position See also To use your RLD see Printing Using the Remote Label Dispenser on page 120 To configure your RLD see Configuring the Remote Label Dispenser on page 280 20 Page 20 Oct 05 2016 11 35 2 Maili...

Page 26: ... more information about compatible printers that can connect to your mailing system please contact technical support Handheld Scanner option The handheld scanner is used to identify accounts through barcodes to scan tracking numbers on mail and send them to postal server 2 Mailing System Overview 21 Page 21 Oct 05 2016 11 35 ...

Page 27: ... Handheld Scanner 1 Place the handheld scanner above the barcode you want to scan 2 Press the button on the handheld scanner to scan the barcode A beep indicates that the scan is completed 22 Page 22 Oct 05 2016 11 35 2 Mailing System Overview ...

Page 28: ...Mode print no print or received and the current operator logged on Task Bar Contains the imprint options rate selection value and weight of mail piece and date of mailing Postage Imprint and Rate Section Contains the account information and selection Account Section Displays ink level metered items and remaining available postage System Monitoring Section Allows you to select various processing mo...

Page 29: ... selection of a slogan or image to be printed with the indicia stamp Slogan Selection Displays the current rate selection including zip zone and extra services if applicable Rate Display Allows rate selections from three areas Rate Selection Displays the complete list of rate favorites preset rates All rate favorites Allows you to select some specific rates Some of these buttons can be customized ...

Page 30: ... buttons Account Section This area displays the current account name and number and allows the user to select a new account Displays the account name and number currently selec ted Account Information Allows you to select an account by name or number Account Selection Names in bold indicate buttons 2 Mailing System Overview 25 Page 25 Oct 05 2016 11 35 ...

Page 31: ...el for sealing envelopes Moistening Level Offers a reduced noise level with a reduction in speed Quiet Mode Allows selection of weighing options Weighing type Allows you to shift the imprint from the right edge in order to prevent mis prints on thick or bulky items Print offset Allows selection of label quantity and type of labels to be printed Label Printing 26 Page 26 Oct 05 2016 11 35 2 Mailing...

Page 32: ... view postage usage and perform a postal inspection Funds Displays the number of mail pieces processed since the last counter reset Metered Items Resets the Metered items counter to zero This is the starting point for Batch Data reports Reset counter Indicates there is an electronic interface to a folder in serter Inserter Control Indicates there is a connection to a PC PC Connected Names in bold ...

Page 33: ...the supervisor see Direct Access Shortcuts Button Bar on page 248 The system has been set with the following default buttons Provides access to a list of predefined jobs rate and stamp configurations Imprint Memories Allows selection of either print postage no printing in coming dating or permit printing if a permit has been downloaded onto the Mailing System Print Mode Sets system preferences for...

Page 34: ...op arrow in above illustration to unlock the mechanism and adjust height and angle To adjust display contrast and brightness use the buttons located at the bottom of the screen Side Panel Operation keys Starts the mailing machine s motor for mail processing Start 2 Mailing System Overview 29 Page 29 Oct 05 2016 11 35 ...

Page 35: ... the following default display parameters resolution 1024x768 frequency 70Hz Changing these display parameters will alter the display quality If you have a bad display quality check your PC display parameters and adjust with the above values How to toggle from your Mailing System display mode to your PC display mode If the keyboard is not detected when leaving the Sleep Mode unplug the keyboard fr...

Page 36: ...or before the character at the left Left arrow Move before Moves the cursor after the character at the right Right arrow Move after Touchpad Mouse The touchpad on the keyboard or a USB mouse plugged into the system allow you to make the same selections or actions as with your finger using its pointing device They allow you to do the same selections or actions as with your finger on the touch scree...

Page 37: ...nt 2 3 System ON OFF The ON OFF switch is located at the rear of the right hand side of the Mailing System base ON OFF switch Turns the Mailing System ON or OFF ON OFF 32 Page 32 Oct 05 2016 11 35 2 Mailing System Overview ...

Page 38: ...f inactivity A very low power Sleep mode called Soft off is also available The Mailing System will automatically switch to Sleep mode after 5 minutes of non activity The Supervisor can change this 5 minute default setting The Mailing System can be set to Sleep mode manually by a short press on the Sleep Wake button The Mailing System can be set to Soft off mode manually by a long press on the Slee...

Page 39: ... off mode Sleep wake How to Switch Between Sleep And Wake Modes 1 Press the Sleep Wake key to switch between Sleep and Wake modes Mail processing Start Stop To process mail use the following keys START STOP KEYS Red button Stops mail pro cessing Stop Green button Starts mail pro cessing Start 34 Page 34 Oct 05 2016 11 35 2 Mailing System Overview ...

Page 40: ...How to Start Stop the mail processing 1 Press the corresponding button on the control panel to start stop the Mailing System 2 Mailing System Overview 35 Page 35 Oct 05 2016 11 35 ...

Page 41: ......

Page 42: ...in Dynamic Weighing Modes 62 Running Mail in Standard Weighing Mode 63 Steps to Run Mail in Differential Weighing Modes 66 Running Mail in Manual Weighing Mode 67 3 4 Running Special Mail Types 69 Re Dating Mail 70 Correcting the Postage Amount 71 Steps to Set Up Permit Mail Printing 74 Steps to Run Permit Mail 77 How to Process Incoming Received Mail 78 How to Process Mail without Printing 82 How...

Page 43: ... to Use an Imprint Memory 105 How to Use the Feeder 106 How to Adjust the Mail Thickness Settings 108 Postcard Mail or Thin Mail Processing 110 Puffy Mail or Thick Mail Processing 114 How to Select the Mixed Sealing 117 How to Adjust the Moisture Level for Sealing 118 How to Fill the Internal Label Dispenser 119 How to Print Using the Remote Label Dispenser 120 38 Page 38 Processing MailOct 05 201...

Page 44: ...e parts Sequences of general steps involved in mail standard processing Standard Setup on page 40 Additional sequences for special mail processing re dating presort works permit mail Running Mail on page 37 Detailed procedures for each step in the sequences above Detailed Steps to Run Mail on page 84 39 Page 39 Oct 05 2016 11 35 3 Processing Mail ...

Page 45: ...el available Postage Funds etc Frequently Asked Questions on page 45 Setting Postage and Date of Mailing A first step is mandatory It is required that you select the correct Print Mode that corresponds to the current batch of mail to be processed Selecting the Print Mode on page 84 You can then make additional selections depending on required tasks Select a rate or directly key in a postage value ...

Page 46: ...il the Mailing System requires you to select a Task Each Task corresponds to different types of processes you can carry out Examples of types of processes Applying postage on outgoing mail using different rates or services Applying date or amount corrections to mail already processed Printing Received and the date on incoming mail Seal or count mail without printing Task Home Screen Each Task has ...

Page 47: ...rint offset Permit Mail Print a Permit Manually key in postage value Select new date Date Settings Print offset print position Standard Re date mail Manual key in new postage value Validate date Date Settings Print offset print position Standard Correct the amount on a mail piece Print Date and or Received Print position Received Print Received or the date on incoming mail Sealing mode No printing...

Page 48: ...e stacks according to the application The different processes are Outgoing mail Letters and flats Parcels or packages Presort mail or permit printing Incoming mail for Received stamping Seal only envelopes Mail to be counted 2 Batch by account if you track accounts departments 3 Separate the batch by mail class and extra services 4 Sort by sealing mode to be used 5 Sort stack by size for stacking ...

Page 49: ...before you can set up a work session and or process your mail When completed or to change a user return to Sleep mode see How to Switch Between Sleep And Wake Modes on page 34 Turning on the System and Starting a Work Session To locate an Account quickly type the Account Number or Name tap column headers to switch between number and name See also To manage as supervisor accounts and PIN codes see ...

Page 50: ...y select by number name or scroll Touch the screen or press enter on the keyboard to validate You can also use a Handheld Scanner to choose your Account Frequently Asked Questions System check list How to answer Question Look at the funds selection on the screen To add funds see How to Load Funds on page 125 Do I have enough postage For sealing while printing the envelopes see How to Fill the Seal...

Page 51: ...ink in the printing headset see How to Display Ink Tank Data on page 320 Do you have enough ink for the work session Choosing a Task and Enhancing the Stamp Follow the procedure below to select a Task When on the Customize stamp screen you can also set stamp enhancements Text Ad slogan and change the postage date 46 Page 46 Oct 05 2016 11 35 3 Processing Mail ...

Page 52: ...Once your mail stack is ready 1 Make sure you are on the home screen of the Print Mode Print postage The name of the Print Mode is indicated on the title bar of the home screen as illustrated below If necessary see How to Change the Print Mode on page 84 3 Processing Mail 47 Page 47 Oct 05 2016 11 35 ...

Page 53: ...rther away from the right edge of the envelope Changing an Ad slogan requires an update To change the Text press the Text area on the screen and select a custom Text message to be printed For detailed instructions see How to Add or Cancel a Text to the Stamp on page 98 To change the Ad slogan press the Ad slogan area on the screen and select a slogan 48 Page 48 Oct 05 2016 11 35 3 Processing Mail ...

Page 54: ... press the Date Selection area on the screen and select the date of mailing or no day no date For detailed instructions see How to Change the Date on the Stamp on page 103 To offset the print position press the Print Position area on the screen and select the print position 3 Processing Mail 49 Page 49 Oct 05 2016 11 35 ...

Page 55: ...print memories for fast selection See Using Imprint Memories on page 104 3 You can check or change the printing options by using the Imprint settings screen Press and select the path Imprint settings Press the corresponding button to change a selection Text Slogan Date 50 Page 50 Oct 05 2016 11 35 3 Processing Mail ...

Page 56: ...Choosing Rates and Weighing Modes Make sure you have completed the preparation steps outlined in Frequently Asked Questions on page 45 3 Processing Mail 51 Page 51 Oct 05 2016 11 35 ...

Page 57: ... on the home screen use the keyboard to type the amount Please note that when the value is manually entered the class is not tracked and the mail class will not automatically print in the indicia stamp For more details see How to Enter Postage Manually on page 88 52 Page 52 Oct 05 2016 11 35 3 Processing Mail ...

Page 58: ... page 244 Select Rate Favorites to choose a rate from a list of 20 preset rates Select Other Rates to access all other rates through the screen below On this screen Press a rate button or type its number to select the rate or display the options and then press OK Select Rate Wizard to be guided through all rate options and to access all available rates For more details see Selecting a Rate on page...

Page 59: ...alue To change the weighing method touch the Weighing mode area and select a mode in the Weighing mode screen Options on screen may vary depending on installed weighing devices and options purchased For details see How to Change the Weighing Mode on page 92 54 Page 54 Oct 05 2016 11 35 3 Processing Mail ...

Page 60: ...sort Report See Operational Presort Report on page 181 Changing Accounts To process mail using a different account follow the procedure below This only applies if you track account department usage and the Account mode is activated see Account Management and Access Control on page 129 3 Processing Mail 55 Page 55 Oct 05 2016 11 35 ...

Page 61: ...use and press OK 3 Press OK to return to the home screen The current account number and name will be displayed Resetting the Item Counter The Item counter allows you to generate a batch report on those mail pieces processed since the last reset of the counter For more information about Batch Reports see Counter Data Reports on page 182 56 Page 56 Oct 05 2016 11 35 3 Processing Mail ...

Page 62: ...y seal envelopes of mixed sizes while processing mail If activated the sealer can work in two modes Sealing nested open flaps only It will not seal flaps that are closed flat In this mode you can mix sealed envelopes along with nested envelopes that require sealing Sealing mixed flaps where the envelope flaps are nested and closed All the envelopes will be sealed in this mode You can mix nested fl...

Page 63: ...the user selections area of the home screen indicates the current sealer mode sealer is OFF sealer is ON Nested envelopes and sealed envelopes sealer is ON Nested envelopes and closed envelopes 58 Page 58 Oct 05 2016 11 35 3 Processing Mail ...

Page 64: ...ng Button to select the mode The Mixed Sealing screen is displayed 2 Select a sealing mode See also As supervisor you can set the default mixed sealing and moisture level see Sealer Default Settings on page 259 3 Processing Mail 59 Page 59 Oct 05 2016 11 35 ...

Page 65: ...il by Weighing Mode Dynamic weighing uses the inline Dynamic Weighing Module Running Mail Using the Dynamic Weighing Module on page 61 Standard weighing uses the external Weighing Platform Running Mail Using the External Weighing Platform on page 63 Differential weighing uses the external Weighing Platform but allows the user to place a stack or container of mail on the platform Running Mail in Di...

Page 66: ...ule uses a four point detection system to weigh and rate mail It measures the length width thickness and weight to properly determine the mailing format within the mail class and rate the mail pieces Two modes are available when using the Dynamic Weighing Module Dynamic weighing Weigh All the Dynamic Weighing Module measures and weighs each piece Use this for mixed mail rating Weigh First Piece th...

Page 67: ...ng press The machine will process mail piece s already in system and then stop In Weigh First Piece Mode 1 Place your stack of same size weight mail in the hopper For more details see Using the Feeder on page 106 2 Press start The system weighs the first mail piece and asks you to confirm the postage amount before applying it to all the mail pieces 3 Press OK to confirm The system will now feed se...

Page 68: ... Steps for Processing Mail on page 60 you are ready to run mail Follow the procedure below to use the Weighing Platform in the standard mode Running Mail in Standard Weighing Mode 1 Put the mail piece on the external Weighing Platform WP The weight of the mail piece is updated in the Weight area of the screen and the postage amount displayed You can print directly on the mail piece or on a label i...

Page 69: ...ge and the envelopes are sent to the mail tray or stacker To print on one or several identical labels 1 Press label printing A label selection screen is displayed 2 Using the keypad or the arrows enter the number of labels being printed 3 You may change the label dispenser if you are connected to a remote label dispenser 4 Press start to start printing 64 Page 64 Oct 05 2016 11 35 3 Processing Mai...

Page 70: ...he weight is determined the rate is automatically set and the envelope hoppers motors start to run If a tape is required in this mode simply press the Label button Differential Weighing Auto Tape when a mail piece is removed from the WP the weight is determined the rate is automatically set and a label is immediately printed To quit the Differential Weighing Mode and go back to the Standard Weighi...

Page 71: ...ee Mail Specifications on page 363 5 Repeat the previous steps for each piece of mail To quit at any time press Back In Differential Weighing Auto Tape Mode You may change the label dispenser if you have the option remote label dispenser installed from the Differential weighing auto tape screen Then 1 Select the weighing mode place the stack of mail or container on the Weighing Platform then follo...

Page 72: ... for reporting and will note automatically print the mail class inscription that is to say Presort First Class for example on the envelope See Entering Postage Manually on page 88 then follow the procedure below to print in the following manual modes Running Mail in Manual Weighing Mode A To print on envelopes From the home screen 1 Press start System motors start running 2 To print the stamp on t...

Page 73: ...on A label selection screen is displayed 2 Using the keyboard or the arrows enter the number of labels being printed 3 If necessary using the buttons change the label dispenser you want to use if a RLD is installed 4 Press start 68 Page 68 Oct 05 2016 11 35 3 Processing Mail ...

Page 74: ...e correct date of mailing on the back side of the envelope If you cannot print on the back you may print on the lower right hand front corner by turning the mail around so the address is now upside down Print the new date on the back of the envelope or upside down on the front See also To automatically change the date on certain days see Automatic Date Advance on page 241 69 Page 69 Oct 05 2016 11...

Page 75: ...ype switches to No weight source icon For details see How to Enter Postage Manually on page 88 2 Change the stamp date Press the Date area on the screen and select the date to print For details see How to Change the Date on the Stamp on page 103 3 To print postage on mail pieces or on labels tape resume with Running Mail in Manual Weighing Mode on page 67 70 Page 70 Oct 05 2016 11 35 3 Processing ...

Page 76: ...front Correcting the Postage Amount 1 From the home screen Type the additional amount of postage required and press OK to validate For more details see How to Enter Postage Manually on page 88 2 To offset the print position for thick envelopes touch the Print Position area on the screen and select the Print Position Offset Complete the amount and then press OK to validate For details see How to Ap...

Page 77: ...rting a Work Session on page 44 Checking the operating readiness such as ink level sealing fluid level etc see Frequently Asked Questions on page 45 Then the specific steps for permit print set up are Selecting the Print Mode Permit Mail Selecting a Permit if the default one does not fit your needs Selecting a Weighing mode in order to run mail and check the weight See below Steps to Set Up Permit...

Page 78: ...tamp on page 46 Set the Print Position offset Activate the sealer Checking the Sealing Mode on page 57 According to the Mailing System configuration a weight different from zero may be necessary 3 Processing Mail 73 Page 73 Oct 05 2016 11 35 ...

Page 79: ...he Print Models indicated on the first line of the home screen as illustrated below If necessary see How to Change the Print Mode on page 84 2 Select the permit to use To change the permit press the Permit area on the screen and select a permit in the list For details see Selecting a Permit on page 100 74 Page 74 Oct 05 2016 11 35 3 Processing Mail ...

Page 80: ...e Weigh First Piece if you have a Dynamic Weighing Module or standard weighing to weigh and record the first piece See Selecting a Weighing Mode on page 88 To change the current weighing mode press the Weighing mode button and select a weighing mode from the options screen For more details see How to Change the Weighing Mode on page 92 3 Processing Mail 75 Page 75 Oct 05 2016 11 35 ...

Page 81: ...ng button to change a parameter From left to right Text Slogan Permit These options have postal implications To set the stamp quickly consider using imprint memories The imprint memories store the stamp with all the desired print options and settings See Using Imprint Memories on page 104 76 Page 76 Oct 05 2016 11 35 3 Processing Mail ...

Page 82: ...int the current report before starting the new one 2 Select the sealing mode that corresponds to your mail stack see Checking the Sealing Mode on page 57 3 Depending on the weighing mode selected run mail according to one of the sections below Steps to Run Mail in Dynamic Weighing Modes on page 62 Running Mail in Standard Weighing Mode on page 63 Running Mail in Manual Weighing Mode on page 67 Whe...

Page 83: ... See also For counting mail without printing Running No Printing Mail Sealing or Counting only on page 80 Recommended Steps For printing and receiving mail for incoming dating Selecting the Print Mode Received Add Received Text to be printed with date optional by selecting Marking On Off Validate the date printed How to Process Incoming Received Mail Once your mail is ready 1 Confirm you are in Pr...

Page 84: ...Text Received will be printed to the left of the date 1 To turn on off the Text press the Received Marking area that states Marking On off 2 To print or omit the date press the Date area on the screen to make your selection 3 Processing Mail 79 Page 79 Oct 05 2016 11 35 ...

Page 85: ...t the rear wall and covering the optical clear sensor The recommended print area on the envelope is either on the back or upside down on the front Press start The Mailing System prints the mail and sends it to the catch tray Running No Printing Mail Sealing or Counting only The Print Mode No Printing allows you to Run mail for sealing only without printing Only convey mail without printing or seal...

Page 86: ... Steps for Processing No Printing Mail Processing mail without printing requires the following steps Select the Print Mode No printing Select the sealing mode if necessary Reset the counter if necessary Run the mail 3 Processing Mail 81 Page 81 Oct 05 2016 11 35 ...

Page 87: ...w If necessary see How to Change the Print Mode on page 84 2 Reset the item counter see Resetting the Item Counter on page 56 3 Then run mail Place the envelope or identical set on the hopper Mail should be placed against the rear wall and covering the optical clear sensor Press start The Mailing System prints the mail pieces and sends them to the catch tray 82 Page 82 Oct 05 2016 11 35 3 Processi...

Page 88: ...ount Mail Pieces Using Weighing Platform 1 As user Press and select Counting by weighing 2 Place 10 items on the Weighing Platform and press OK You must first weigh 10 items in order to get the total count 3 Place all items on the Weighing Platform and press OK 4 The total number of items is displayed 3 Processing Mail 83 Page 83 Oct 05 2016 11 35 ...

Page 89: ... Either Press and select the path Print Mode Press The Change Print Mode button may be absent from the button bar To customize the button bar or add this selection see supervisor section Direct Access Shortcuts Button Bar on page 248 The Print Mode screen is displayed 2 Select Print Mode on the list The Customize Stamp screen is updated and displays the menu items that allow you to modify the stam...

Page 90: ...ons that display six of your rate favorite buttons on the home screen Rate favorites button that provides a list of up to twenty custom selections Other Rates button that displays a dashboard of the most commonly used rates Rate wizard that provides access to all available rates and extra services Customization of rates is managed in the Rate Favorites and Shortcuts on page 245 3 Processing Mail 8...

Page 91: ...lect from one of the rate shortcuts Up to six rate shortcuts to preset rates can be made available directly on the home screen in the rate area To set rate shortcuts see Creating Shortcuts on page 244 2 Select Rate Favorites to choose from a list of preset rates see below 86 Page 86 Oct 05 2016 11 35 3 Processing Mail ...

Page 92: ...ttons 1 through 9 or type the number to select the rate or display rate options Press Rate wizard 5 Use the Rate Wizard to view all rate options and associated extra services Press OK to validate your selection Postage displayed on the screen is zero as long as the weight is not known zero 3 Processing Mail 87 Page 87 Oct 05 2016 11 35 ...

Page 93: ...the Postage area on the home screen as well as in the Weighing mode area shows the No weight source icon To print a fraction of one cent set the system to fractional mode See How to Activate Deactivate Fractional Postage on page 243 Selecting a Weighing mode Several weighing modes are available and will vary based upon the accessories and options you have selected for your Mailing System 88 Page 8...

Page 94: ...ghing modes which are available depending on the accessories and options added to your Mailing System The Weighing Platform and Dynamic Weighing Module are hardware accessories whereas differential weighing is an option that can be downloaded through a software upgrade Contact your sales representative for more information Each weighing mode has a corresponding icon for quick identification Dynami...

Page 95: ...ess In this mode you can place a stack or container of mail on the Weighing Platform The weight is then calculated as each mail piece is removed from the Weighing Platform by calculating the differential from the amount on the Weighing Platform less the weight removed The Mailing System automatically starts and stops as each piece is processed through the system A label can be dispensed at any tim...

Page 96: ...n page 241 To change the weighing type for a different type of batch of mail see Selecting a Weighing Mode on page 88 follow the procedure below If the WP automatic selection is activated see Weighing Platform Automatic Selection on page 264 you can change from the home screen the weighing type to Standard Weighing WP by putting a mail piece on the Weighing Platform 3 Processing Mail 91 Page 91 Oc...

Page 97: ... mode screen is displayed The options displayed on the screen depend on the weighing accessories and options connected to your Mailing System 2 Select the weighing mode If you select the option Differential Weighing Auto Tape option make sure the Internal Label Dispenser is properly filled with labels See How to Fill the Internal Label Dispenser on page 119 92 Page 92 Oct 05 2016 11 35 3 Processin...

Page 98: ...ing modes screen is displayed 2 Select Manual weight entry The Manual weight entry screen is displayed 3 Enter the weigh and press OK to validate Using the Item Counters The home screen displays an item counter you can use to count processed mail pieces of a batch and to generate reports using Batch Counter reports The following modes have their own counter Print Postage Permit mail Incoming Datin...

Page 99: ...in Permit Mail Print Mode a preliminary screen allows you to view or print a report before resetting historic reports for the previous two batches are available See Operational Permit Report and Historic Reports on page 190 2 Press OK to confirm otherwise press Cancel The item counter of the current Print Mode is reset 94 Page 94 Oct 05 2016 11 35 3 Processing Mail ...

Page 100: ...an to the left of the stamp Add Custom Text to the left of the Ad slogan Change the FIM Status You can directly access these settings from the home screen by pressing the corresponding buttons or you can use an intermediate screen that summarizes all the imprint settings See also Offsetting the print position away from the right edge of the envelope See Offsetting the Print Position on page 101 Ch...

Page 101: ...t imprint selections and allows you modify them directly How to Display the Imprint Settings Screen 1 As a user from the home screen Press and select the path Imprint Settings 2 The Imprint Settings screen is displayed Print Mode Print postage 96 Page 96 Oct 05 2016 11 35 3 Processing Mail ...

Page 102: ...t Settings screen is displayed Print Mode PPI mail Adding Custom Text Follow the steps below to add a custom Text to the stamp to enhance response rates for your mail 3 Processing Mail 97 Page 97 Oct 05 2016 11 35 ...

Page 103: ...n the home screen Press and select the path Imprint Settings and then press Text selection The Text selection screen is displayed The currently selected Text is highlighted 2 Select the desired Text from the list or select None if you do not want to print any custom Text 98 Page 98 Oct 05 2016 11 35 3 Processing Mail ...

Page 104: ...ve for further information How to Add or Cancel an Ad slogan on the Stamp To add change or cancel slogan selection 1 Either Press and select the path Imprint Settings and then press Slogan selection The Select Ad slogan screen is displayed The currently selected Ad slogan or none is highlighted 2 Select the Ad slogan in the list or select None if you do not want to print any slogan 3 Processing Ma...

Page 105: ...efault permit see Default Permit on page 238 See also Managing Permits on page 313 How to Select a Permit To select a permit 1 As a user Press the Permit selection button on the home screen or Press and select the path Imprint settings and then press Permit selection The Select Permit Mail Imprint screen is displayed 2 Select the permit from the list 100 Page 100 Oct 05 2016 11 35 3 Processing Mai...

Page 106: ...set values are available How to Apply or Cancel a Print Offset To offset the print position of the stamp 1 As a user Press the Print position button on the screen or Press and select the path Batch settings Print Offset The Print offset screen is displayed 2 Select from the following Print Positions Normal Shift left 1 02 to the left Shift left 2 04 to the left 3 Processing Mail 101 Page 101 Oct 0...

Page 107: ...Mail COD or Special Handling service You may print a date with the month and year only no day for Standard Mail and Package Services pieces No print date required for Metered reply mail as a method of prepaid postage and Optional for Standard Mail and Package Services pieces The Mailing System can automatically change the date at fixed hours every day or skip non working days See How to Set the Au...

Page 108: ...layed The icon indicates the current selection 2 Select the date print option desired To cancel or omit the date select No date To cancel or omit the day in the date select No day To select another day choose an option from the list The date can be advanced up to 30 days from today s date However per postal regulations you cannot back date 3 Processing Mail 103 Page 103 Oct 05 2016 11 35 ...

Page 109: ...be charged Since all of your settings are stored in a single memory the Imprint Memory function is particularly useful for setting specific postal rate combinations Simply select the Imprint Memory instead of multiple keystrokes to make all the selections See also Setting imprint memories as supervisor see Imprint Memories on page 254 To work with a folder inserter remember that the inserter uses ...

Page 110: ...r See Creating Shortcuts on page 244 The Imprint Memories list is displayed To get a summary of the imprint press the icon 2 Press an Imprint Memory name or number in the list to validate and apply memory parameters 3 The number and the name of the current selected memory are displayed in the top left of the home screen 3 Processing Mail 105 Page 105 Oct 05 2016 11 35 ...

Page 111: ...e bottom 2 Fan the envelopes to ensure separation sometimes envelopes may be stuck together 3 Bevel the edge of the stack 4 Place the envelopes on the hopper against the rear wall and covering the optical clear sensor Be sure that all envelopes in the stack are against the rear wall Ensure that all the envelopes are stacked along the rear guide from largest to smallest Nested envelope flaps insert...

Page 112: ...the guide push gently against the envelopes but do not push it tightly against the stack 6 Adjust the mail thickness settings of the Feeder see How to Adjust the Mail Thickness settings on page 108 3 Processing Mail 107 Page 107 Oct 05 2016 11 35 ...

Page 113: ...ght especially if the thicker envelopes won t feed into the mail path You will find the pictogram below on your Feeder as a reminder 1 Open the Feeder cover 2 Change the lever position left for standard or thin mail right for thick mail over 0 67 3 Close the Feeder cover Return the lever to the normal position left after processing a batch of thicker mail This will prevent normal mail from double ...

Page 114: ...l piece at a time or when you use an inserter No pressure This is the setting recommanded for most media Standard pressure default position This setting applies more pressure through the fingers in case of double feeding issues with your mail Stronger pressure This is the strongest setting available if you still ex perience feeding issues Strongest pressure A green colored circle or square indicat...

Page 115: ...s have been made you are ready to load the postcard mail and then process it Before loading and running the mail the below settings may need to be changed Stamp Date Mail Class USPS Extra Services Reset Item Counter Sealing Mode Moistening Level Weighing Mode Postcard icon Start button To process standard mail you should turn the knob to the envelope icon middle 1 Set the Thickness Lever to thin m...

Page 116: ...y pull outward Swivel from the horizontal to the vertical position 3 Set Tension setting on the top of the cover set to the square default setting 4 Load the feeder with mail to be run 3 Processing Mail 111 Page 111 Oct 05 2016 11 35 ...

Page 117: ...5 Adjust the high stack guide 112 Page 112 Oct 05 2016 11 35 3 Processing Mail ...

Page 118: ...d mail Feeder setting to Puffy Mail by turning the Knob to Post Card Icon Make sure that the button is good in the notch and not between both 7 Press the Start button 3 Processing Mail 113 Page 113 Oct 05 2016 11 35 ...

Page 119: ...ade you are ready to load the puffy mail and then process it Before loading and running the mail the below settings may need to be changed Stamp Date Mail Class USPS Extra Services Reset Item Counter Sealing Mode Moistening Level Weighing Mode Puffy icon Start button To process standard mail you should turn the guide to the envelope icon middle 1 Set the Thickness Lever to thick mail Lift the cove...

Page 120: ...hicker than space allowed under the feeder you should process the item by placing it on a scale and or enter the weight manually Then printing and placing a tape on the item 3 Adjust the envelope side guide 3 Processing Mail 115 Page 115 Oct 05 2016 11 35 ...

Page 121: ... the knob to Puffy Mail Icon Make sure that the knob is fully engaged in the notch 5 Press the Start button Using the Sealer For details about the sealing function see Checking the Sealing Mode on page 57 116 Page 116 Oct 05 2016 11 35 3 Processing Mail ...

Page 122: ...g Button to select the mode The Mixed Sealing screen is displayed 2 Select a sealing mode See also As supervisor you can set the default mixed sealing and moisture level see Sealer Default Settings on page 259 3 Processing Mail 117 Page 117 Oct 05 2016 11 35 ...

Page 123: ...o adjust the moistening level for sealing 1 On the control panel Press and select the path Batch Settings Moistening level The Moistening Level screen is displayed 2 Select the level or press Cancel 118 Page 118 Oct 05 2016 11 35 3 Processing Mail ...

Page 124: ...bel receptacle How to Fill the Internal Label Dispenser To fill the Internal Label Dispenser 1 Stack the labels and insert them in the dispenser face to print on the right hand side If the labels have a peel off tab place the tab on the top 2 Push the block of labels down firmly until you feel the click Use several labels as using only one label could be not stiff enough to be put in place without...

Page 125: ...sing the Remote Label Dispenser From the home screen 1 Press Label Printing The following screen is displayed 2 Enter the number of labels you want to print 3 Press Print on RLD or Print on ILD 4 Select Roll labels 5 Press OK to validate 6 Press Start The first label is printed on the RLD 7 To print other labels on the RLD either press Start or the RLD feed button 120 Page 120 Oct 05 2016 11 35 3 ...

Page 126: ...oad and manage funds money in your Mailing System 4 1 Overview 123 4 2 Managing Funds 124 How to Check the Funds 124 How to Load Funds 125 4 3 Unlocking the PSD 127 How to Unlock the PSD Postal inspection 127 121 Page 121 Postage and Funds Management Oct 05 2016 11 35 ...

Page 127: ......

Page 128: ...al Security Device meter How to Unlock the PSD Postal inspection on page 127 To perform funds operations check that your Mailing System is connected see System Connections on page 356 and that the connection is properly configured see Connection Settings on page 286 Tracking Funds Reports All mailing operations involving postage are recorded in the Mailing System To generate reports on the use of ...

Page 129: ...ere are sufficient funds available How to Check the Funds Remaining funds are continuously displayed at the bottom of the home screen See Operator Controls on page 23 You can also use the procedure below 1 Either Press and select the path Funds Press or The Funds screen is displayed The screen displays the current amounts 124 Page 124 Oct 05 2016 11 35 4 Postage and Funds Management ...

Page 130: ...see How to Set Cancel a Funding Code on page 258 How to Load Funds To load funds into the PSD 1 Either Press and select the path Funds Press or 2 Select Add Funds 3 If the system asks for a PIN code enter the code using the keyboard and press OK The Add funds screen is displayed By default the system displays the value of the previous funding amount 4 Enter the amount to add using the keyboard use...

Page 131: ...isplays a message If funding fails the system displays a failure message together with the value you are allowed to add depending on your postal account balance In the case of a communication error the amount previously entered cannot be changed 126 Page 126 Oct 05 2016 11 35 4 Postage and Funds Management ...

Page 132: ...gs Time transitions as connecting to the Postal Service sets the Mailing System time and date How to Unlock the PSD Postal inspection To unlock the PSD and manually connect to the postal server 1 Either Press Menu and select the path Funds Press or 2 Select Postal Inspection The system asks for confirmation 3 Press Yes to connect to the postal server If the audit is successful the system displays ...

Page 133: ......

Page 134: ...nagement mode 144 5 3 Managing Accounts 145 How to Display the List of Accounts and Groups 148 How to Create a Group 149 How to View Edit a Group or a Subgroup 150 How to Activate Deactivate a Group 151 How to Delete a Group or Subgroup 151 How to Create an Account 153 How to View Edit Account Parameters 155 How to Activate Deactivate an Account 156 How to Delete an Account 157 How to Export the A...

Page 135: ...nced Reporting Functions 168 How to Activate Deactivate the Budget and Surcharge Function 171 How to Modify Period or Start Day of Budgets 171 130 Page 130 Account Management and Access ControlOct 05 2016 11 35 ...

Page 136: ...you can use accounts and create usage reports No accounts Off postage usage will not be applied to accounts When the accounting function is on the Mailing System charges the current account when printing postage Users can change accounts according to the provider of the mail When the accounting function is off all postage is recorded in the same general account As supervisor you can define account...

Page 137: ...ssion except if one account only is active Operators only use the accounts you as supervisor allow them to access Selecting an Account Mode The table below summarizes which Account mode corresponds to the activation of the Access Control and Accounting functions Access Control On Off ACCOUNT MODE TO SELECT No account with access control No account Off Accounting Accounts with access control or Rem...

Page 138: ...og in and when necessary select an account to charge postage Postage tracking by account depart ment PIN number required Account with ac cess control same as modes with accounts listed above Postage tracking and access con trol managed from the PC Remote account management 5 Account Management and Access Control 133 Page 133 Oct 05 2016 11 35 ...

Page 139: ...ent menu which provides access to the Account mode selection screen the parameters of the current Account mode The Account mode selection screen on which you can select the current Account mode Displaying Account Mode Management Menu How to Display the Account Mode Management Menu You have to connect as a Supervisor see How to Log in as Supervisor on page 236 134 Page 134 Oct 05 2016 11 35 5 Accou...

Page 140: ...sor From the main menu select the path Account Management The Account Mode Management screen is displayed The available options in the Account mode management menu depend on the current Account mode The option 1 Account Mode Selection is always present and allows you to change the Account mode 5 Account Management and Access Control 135 Page 135 Oct 05 2016 11 35 ...

Page 141: ... Management Menu on page 134 1 Select the path Account Mode Selection The Account Mode Selection screen is displayed with the current Account mode selected 2 Select the No account option and press OK A confirmation screen is displayed 3 Press OK to continue and return to the Account Mode Management menu No other setting is necessary to use the No account mode Switch to sleep mode see System Sleep ...

Page 142: ... Displaying Account Mode Management Menu on page 134 1 Select the path Account Mode Selection The Account Mode Selection screen is displayed with the current Account mode selected 2 Select No account with access control and press OK 3 Depending on the previous Account mode a warning screen may be displayed Press OK The System PIN code screen is displayed 4 Type the new shared system PIN code and p...

Page 143: ...u can change the shared system PIN code as follows How to Change the Shared System PIN Code You have to connect as a Supervisor see How to Log in as Supervisor on page 236 1 As supervisor From the main menu select the path Account Management Change system pin code The System PIN code screen is displayed 2 Type the new PIN code and press OK 138 Page 138 Oct 05 2016 11 35 5 Account Management and Ac...

Page 144: ...ccount Structure Using Groups on page 145 3 Create accounts as indicated in Managing Accounts on page 145 When you activate the Accounts mode the system creates or re activates an account 00000 by default How to Set up to Accounts Mode From the Account Mode Management menu see Displaying Account Mode Management Menu on page 134 1 Select the path Account Mode Selection The Account Mode Selection sc...

Page 145: ...ment menu allows you to manage the accounts See next Creating the account structure Creating an Account Structure Using Groups on page 145 Creating accounts Managing Accounts on page 145 140 Page 140 Oct 05 2016 11 35 5 Account Management and Access Control ...

Page 146: ...ounts with access control by following the procedure How to Set up to Accounts with access control mode on page 142 see below 2 Create a structure of account groups that correspond to your reporting and operating needs see Creating an Account Structure Using Groups on page 145 3 Create accounts as required see Managing Accounts on page 145 Then 4 Create PIN codes for operators and assign them the ...

Page 147: ...e system displays a confirmation screen 4 Press OK to continue and display the Account Mode Management menu Management Menu in Accounts with access control mode The Account Mode Management menu allows you to manage the accounts and account structure and the management of operators PIN codes See next How to create the account structure Creating an Account Structure Using Groups on page 145 How to c...

Page 148: ...ication This type of application should be set up by an authorized technician To implement the Remote account Management mode 1 Connect the PC to the Mailing System see System Connections on page 356 and start the accounting software on the PC 2 Change the Account mode to Remote account management by following the procedure How to Activate Remote account management mode on page 144 3 From the PC a...

Page 149: ...e current Account mode selected 2 Select Remote account management and press OK The following screen is displayed 3 Enter the Xbus name and then press Next The connection is running See next Refer to the PC application user guide to create the account structure accounts and operators Switch to sleep mode see System Sleep Mode on page 33 to restart a session as user 144 Page 144 Oct 05 2016 11 35 5...

Page 150: ...codes If necessary as long as your accounting structure is not complete you can create Accounts without activating them Creating an Account Structure Using Groups As supervisor you can create an account structure that includes Accounts Groups of accounts Using groups of accounts Simplifies management of the accounts you can allocate a group of accounts to an operator in a single operation Allows s...

Page 151: ...proposes to create accounts and groups in the Main folder The screens of users never mention group names Groups are a supervisor eyes only feature intended for increasing management and reporting efficiency Three level accounting can be accomplished by linking two groups and assigning an account to the lowest level group 146 Page 146 Oct 05 2016 11 35 5 Account Management and Access Control ...

Page 152: ... the screen indicates the current position in the group levels Status In the Status area the supervisor can change the account status Active this group account has been created is activated and will be accessible by the user Inactive this group account has been created but it is not activated and will not be accessible by the user 5 Account Management and Access Control 147 Page 147 Oct 05 2016 11...

Page 153: ...up to open press the group line in the list 2 Press View group content 3 To return to the upper level press Back To print or export the list of accounts see Account List Report on page 196 Managing Groups Group Parameters A group has the following parameters Description Format Parameters Name of the group Must be unique 32 alphanumeric characters Name If a group is not active the corresponding acc...

Page 154: ... New Group The New group screen is displayed 3 Type the group Name 4 Select the group status Active or Inactive 5 To put the group in another group than Main folder to create a subgroup press the Group list button and select a group in the list that opens 6 On the New group screen press OK The Group creation summary screen is displayed 7 Press OK to create the group 5 Account Management and Access...

Page 155: ... double arrows to scroll the list A group that is not in the list is probably a subgroup select its parent group press View group content then select the subgroup in the list 3 Press Modify The Group management screen is displayed 4 Change the parameters as necessary and press OK The Group modification summary screen is displayed 5 Press OK to validate the changes Activating a Group of Accounts Fo...

Page 156: ...nd press OK 7 On the Group modification summary screen press OK 8 A feedback of the status is displayed on the Account list screen Deleting a Group You can delete a group to delete all its content subgroups and accounts Use with caution as the content is permanently deleted How to Delete a Group or Subgroup To delete a group or a subgroup 1 Display the Account list screen that contains the group t...

Page 157: ...ue 32 alphanumeric characters Name Only active accounts are visible to users Active Inactive Status The group that contains the account The group can be The Main folder or Any level 1 or level 2 group About groups see Creating an Account Structure Us ing Groups on page 145 Name of a group Folder You can create up to 500 accounts depending on system options To change the maximum number of accounts ...

Page 158: ... 1 Display the Account list screen see How to Display the List of Accounts and Groups on page 148 2 Press New account The New account screen is displayed 3 Enter the account Number and Name using the keyboard then select the account status using buttons Active or Inactive 5 Account Management and Access Control 153 Page 153 Oct 05 2016 11 35 ...

Page 159: ...unt Press Active in the Budget area Enter budget parameters To activate and set up surcharge features for the current account Press Active in the Surcharge area Press Fixed rate or Percentage of imprint to select a surcharge mode Enter corresponding value To deactivate budget or surcharge Press corresponding Inactive button 7 On the Add account screen press OK to validate The Account creation summ...

Page 160: ...s Modify If the account is not contained in the list select the group that contains the account press View group content 3 Select Edit Modify The Edit Modify screen is displayed 4 Select each parameter and change it using the keyboard use key to clear characters then press OK The Account modification summary screen is displayed Note The Budget and Surcharge parameters are only available when the A...

Page 161: ...ay the List of Accounts and Groups on page 148 2 Select the account or type its number and press Modify If the account is not contained in the list select the group that contains the account press View group content 3 Select Edit Modify The Edit Modify screen is displayed 4 Change the status parameter the button displays the current status active or inactive and press OK 5 On the Account modificat...

Page 162: ...displayed Account List Import Export Using a USB memory device you can import or export the account list from your mailing machine as a CSV file Imported accounts are created with no hierarchy and added to the existing account list Using a spreadsheet program or a simple Text editor modify an exported CSV file to add new accounts to your Mailing System by re importing the file Exporting the Accoun...

Page 163: ...n At the end of the process a message informs you that you may safely remove the USB memory device Importing Accounts To import accounts into the Mailing System place the CSV file on a USB memory device You can only import CSV files located in the root directory of the USB memory device The CSV file should have the following characteristics TBC Name Field delimiter New line Record delimiter To eas...

Page 164: ... management Manage account Import Account list 2 Insert your USB memory device into the USB port of the base at rear left and press OK 3 Select the CSV file to import and press OK 4 Follow the instructions displayed on the screen At the end of the process a message informs you that you may safely remove the USB memory device 5 Account Management and Access Control 159 Page 159 Oct 05 2016 11 35 ...

Page 165: ...you can create Accounts or Operators without activating them Operator PIN Code Parameters In the Mailing System each PIN code is associated with a name a list of accounts and a status active or not You have to set these parameters when creating an operator PIN code Description Format Parameters Operator PIN code Two operators cannot have the same PIN code 4 digits PIN code Operator name Two operat...

Page 166: ... the main menu select the path Account management Manage operator The Manage Operator screen is displayed 2 Select Operator List The Operator list screen is displayed You can sort the Operator list by name alphabetic order or status by pressing the corresponding button above the operator list 5 Account Management and Access Control 161 Page 161 Oct 05 2016 11 35 ...

Page 167: ...r has been declared but it is not activated and can not be connected as a user Managing the Operator PIN Codes Follow the steps below to create modify activate deactivate or delete Operator PIN codes To only print export the current list of operators see Operator List Report on page 201 Creating Operators 162 Page 162 Oct 05 2016 11 35 5 Account Management and Access Control ...

Page 168: ...ach operator PIN code must be unique 4 Press Account list to assign accounts to the operator 5 In the Account List screens about the list see How to Display the List of Accounts and Groups on page 148 select the groups or accounts the operator will be allowed to use 6 Press OK The Operator creation summary screen is displayed 7 Press OK to create the Operator 5 Account Management and Access Contro...

Page 169: ...Display the Operator list screen see How to Display the Operator List on page 161 2 Select the operator and press Modify The Edit Modify screen is displayed 3 Change the operator parameters and press OK to display the Operator modification summary screen 4 Press OK to validate the changes 164 Page 164 Oct 05 2016 11 35 5 Account Management and Access Control ...

Page 170: ...rwards to the group will be automatically assigned to the operator On user screens only accounts are displayed Groups and subgroups are only visible to the supervisor How to Assign Accounts to an Operator To change the list of Accounts an Operator is allowed to use 1 Follow the procedure How to Modify an Operator on page 164 until the Edit modify screen is displayed 2 Press Account The Select Acco...

Page 171: ...rocedure How to Assign Accounts to an Operator on page 165 steps 1 and 2 2 Select the Account or Group and press Unassign or if you want to assign all the Accounts or Groups to the selected Operator press Unassign all 3 Press Back to return to the Edit modify screen 4 Press OK to validate the unassignments To see the Account list of the selected Group press View group content Activating Operators ...

Page 172: ...press OK 4 A feedback of the status is displayed in the operator list Deleting Operators Use the procedure below to delete operators How to Delete an Operator To delete an Operator 1 Display the Operator list screen see How to Display the Operator List on page 161 2 Select the operator and press Delete The Delete confirmation screen is displayed 3 Press OK to delete the operator otherwise press Ba...

Page 173: ...period will soon be reached Additionally the Mailing System will Block postage for accounts that have used their budget Send a message to the supervisor when the budget of an account is reached Reset account used amount at the next beginning of the period Automatically Apply Account Surcharges You can charge accounts an additional amount each time postage is applied for these accounts For each acc...

Page 174: ...d of time This period of time is common to all accounts in the machine When activating the Budget and Surcharge function you must set this period of time to a month or a year and choose a start day Budget Account Parameters Description Range Preference Budget allocated to the account for the default period 0 to 99999 Amount Percentage of the budget at which the system warns the user and the superv...

Page 175: ... account charge 1 to 99 Percentage of imprint Setting up the Budget and Surcharge Function You may only use Budget and Surcharge features if the Advanced Reporting option is loaded in your Mailing System Then you have to activate the Budget and Surcharge function and finally set global parameters to be able to set the budget and surcharge parameters of an account 170 Page 170 Oct 05 2016 11 35 5 A...

Page 176: ... Surcharge Mgt to activate deactivate the function When the box is checked the budget parameters located underneath on the screen become accessible 4 Select the basic period for budgets month or year 5 Enter a starting date or day for the period and then press OK The Mailing System calculates the amount consumed for each account in the period and then displays the Account Mode Management menu How ...

Page 177: ...charge function and set global parameters you can set the budget and surcharge parameters of an account The Budget and Surcharge buttons are accessible from the Account mode management menu See Managing Accounts on page 145 172 Page 172 Oct 05 2016 11 35 5 Account Management and Access Control ...

Page 178: ...a Daily Usage Report 188 How to Generate a Monthly Usage Report 189 How to Generate a Permit Report and Historic Reports 191 How to Display the Operational Presort Report and Historic 192 6 6 Funds Data Reports 193 How to Generate Funds Summary Report 194 How to Generate Refill Operation Report 195 6 7 Account Data Reports 196 How to Generate the Account List Report 197 How to Generate Single Acco...

Page 179: ... Budget Consumption Report 208 How to Generate a Budget Limit Report 209 How to Generate an Operator Activity Report 210 How to Generate a Machine Activity Report 211 How to Generate a Product Code Report 213 174 Page 174 ReportsOct 05 2016 11 35 ...

Page 180: ... can be added as an option Reports generally require a beginning date and an end date Your Mailing System allows you to get reports on the activity over the past two years Typically the reports are available on screen and can be printed out on an external USB printer or saved on a USB memory device If a PC Mail Accounting Software is used accounting reports are only available on the PC application...

Page 181: ...age value per month for a selected period Monthly usage Operational Permit Report and Historic Reports on page 190 SP Number of pieces for each type of permit mail since the latest reset Operational Permit 2 historic Operational Presort Report and Historic Reports on page 191 SPF Number amount of pre sort mail pieces per cat egory and weight since last reset Operational Presort 2 historic FUNDS DA...

Page 182: ...tor List Report on page 201 PF Operator list with PIN codes supervisor only Operator list Operator Activity Re port on page 210 SPF Activity of all operators for a selected period Operator activity SYSTEM DATA Machine Activity Re port on page 211 SPF Activity of the machine displayed in hour bands Machine activity Machine Configura tion Report on page 202 SPF Supervisor settings imprint default da...

Page 183: ...eters and choose one of the following to display or record the report On screen viewing Print with external USB printer if connected Print on a postage label Export to a USB memory device To generate a report as a user or supervisor follow the procedures below 178 Page 178 Oct 05 2016 11 35 6 Reports ...

Page 184: ...screen is displayed The information displayed in this screen depends on the type of report you have selected 3 Select or type required parameters and press OK Note you can use key C to clear data in a field and then type new data The Output selection screen is displayed 4 Select an available output device The system sends the report to the selected output 6 Reports 179 Page 179 Oct 05 2016 11 35 ...

Page 185: ...the main menu select the path Reports 2 Resume with the steps in How to Generate a Report as a User on page 179 Special generating procedures apply for the following reports Account List Report see How to Generate the Account List Report on page 197 Operator List Report see How to Generate the Operator Report on page 201 180 Page 180 Oct 05 2016 11 35 6 Reports ...

Page 186: ... the operational presort report function if you intend to use it When the function is activated you may have to start a new report each time the postal services update the rate table in the machine Before a new report is started no mail can be processed using the new rates How to Activate Deactivate the Operational Presort Report You have to connect as a Supervisor see How to Log in as Supervisor ...

Page 187: ...eport displays the batch counter and corresponding postage for outgoing mail since the last reset Requirements To generate this report you have to be logged in as a user You must be in Applying postage task to view the outgoing mail batch counter Output The Batch Data report outputs are Screen USB printer Comments Fields Begin Date of last reset End Current date Period On printed report only Die n...

Page 188: ...How to Generate a Batch Data Report To generate a Batch Data Report 1 See Generating Reports on page 178 6 Reports 183 Page 183 Oct 05 2016 11 35 ...

Page 189: ...ng mail batch counter Output The Incoming Mail Batch Data Report outputs are Screen USB printer The Incoming Mail Batch Data Report displays the batch counter for incoming mail Received on since the last reset Comments Fields Begin Date of the last reset End Current date Period Number of items Incoming Mail 184 Page 184 Oct 05 2016 11 35 6 Reports ...

Page 190: ...How to Generate a Received Batch Data Report To generate an Received Batch Data Report 1 See Generating Reports on page 178 6 Reports 185 Page 185 Oct 05 2016 11 35 ...

Page 191: ...eport you have to be logged in as a user Output The Postage Data Report outputs are Screen Label Comments Fields On printed report only Die number For today Total number of items processed zero and non zero Total postage value How to Generate a Day Report To generate a Day Report 1 See Generating Reports on page 178 186 Page 186 Oct 05 2016 11 35 6 Reports ...

Page 192: ... You have to specify the period for the report Begin date and End date When you specify the Begin date the End date field is filled with a proposed value Begin date 31 days You can specify another End date Default period Beginning 1st day of the current month End current day Output The Postage Data Report outputs are Screen USB printer USB memory device 6 Reports 187 Page 187 Oct 05 2016 11 35 ...

Page 193: ... zero Total postage value for this day How to Generate a Daily Usage Report To generate a Daily Usage Report 1 See Generating Reports on page 178 Monthly Usage Report The Monthly Usage Report displays the total number of items and total postage value for a selected period and per month 188 Page 188 Oct 05 2016 11 35 6 Reports ...

Page 194: ...t month Output The Monthly Usage report outputs are Screen USB printer USB memory device Comments Fields On printed report only Die number For the period for each month presented in data collected Month name and year Total number of items processed Total postage value for this month How to Generate a Monthly Usage Report To generate a Monthly Usage Report 1 See Generating Reports on page 178 6 Rep...

Page 195: ...the two previously recorded reports Requirements To generate these reports you can to be logged in as a user or supervisor and Permit mode has to be selected Output The Operational Permit Report and Historic Report outputs are Screen USB printer Comments Fields For each permit indicia including date only permit if present Permit friendly name Permit mail piece total count Total weight Grand total ...

Page 196: ...eps to Run Permit Mail on page 77 Operational Presort Report and Historic Reports Three presort reports are available The Operational Presort Report option displays the currently running presort report use of presort rate per category weight The Historic options display the two previously recorded reports See also Operational Presort Report on page 181 Requirements Presort reports are available as...

Page 197: ...ce count and postage value Grand total mail piece count and total postage value How to Display the Operational Presort Report and Historic Operational Presort Report 1 To get the report see Generating Reports on page 178 On the Presort Report screen 2 Press Print to print the current report or New report to start a new report Historical Presort Report 1 To get the report see Generating Reports on ...

Page 198: ...ation on funds usage since installation of the machine The content is limited to the history available in the PSD Requirements This report is available as a user or supervisor Output The Funds Summary Report outputs are Label Screen USB printer 193 Page 193 Oct 05 2016 11 35 6 Reports ...

Page 199: ...he machine Must be equal to ascending descending Control total Total number of normal items Non zero items Total number of zero items Zero Items Total number of zero non zero items Total items How to Generate Funds Summary Report To generate a Funds Summary Report 1 To get the report see Generating Reports on page 178 Adding Postage Report The Adding Postage Report displays the last refill operati...

Page 200: ... Current date 6 months End Current date On printed report only Die number Represents the new total amount available in the machine For each refill operation performed Refill date time Funding amount New funds available How to Generate Refill Operation Report To generate a Refill Operation Report 1 To get the report see Generating Reports on page 178 6 Reports 195 Page 195 Oct 05 2016 11 35 ...

Page 201: ...n as supervisor The current Account mode has to be Account or Account with access control Output The List report outputs are USB printer USB memory device Comments Data The report displays the account structure tree view with groups subgroups For each group subgroup Group subgroup name Status For each account Account number Account name Status 196 Page 196 Oct 05 2016 11 35 6 Reports ...

Page 202: ...port 1 As supervisor From the main menu select the path Account management Manage account Account report 2 Select an Output and then press Get report Single Account Report The Single Account Report displays postal expenditures for one account over a selected time period You can select any account from the list 6 Reports 197 Page 197 Oct 05 2016 11 35 ...

Page 203: ...ate Default period Beginning 1st day of current month End Current date Output The Single account report outputs are Screen Comments Fields Period On printed report only Die number Account number Account name Number of items processed zero non zero items Total postage value When Advanced reporting is enabled budget and surcharge data is included in the report Please contact your Customer Service to...

Page 204: ...e report displays all the accounts in active status and accounts inactive or deleted with a postage value Requirements This report is available as a user or supervisor The current account mode has to be Accounts or Accounts with access control You must specify the period for the report Begin and End dates Default period Beginning 1st day of current month End current date Output The Multi account r...

Page 205: ... per sub group For each group sub group Group sub group name Total number of items processed Total postage value For each account Account Number Account name Number of items processed zero non zero items Total postage value When Advanced reporting is enabled budget and surcharge data are included in the report Please contact Customer Service to enable options How to Generate Multi Account Report T...

Page 206: ...ivated Active account assigned status if there is at least one active account assigned to the operator the value is Yes otherwise the value is No How to Generate the Operator Report You have to connect as a Supervisor see How to Log in as Supervisor on page 236 To generate the Operator Report 1 As supervisor From the main menu select the path Account management Manage operator Operator report 2 Se...

Page 207: ... outputs are Screen USB printer USB memory device Fields Imprint default settings Default Text Default Ad slogan Default Rate Date advance parameters Funds settings High value Low Funds Connections settings Machine settings including for example MMI settings Language Default home screen time outs backlight Weighing settings geodesic code weight threshold rounding mode auto label threshold 202 Page...

Page 208: ...e Events Report The Base Events Report lists diagnostic codes on the mailing machine and is used by a service representative Requirements To generate this report you must be logged in as a service representative Output The Base Events Report outputs are Screen USB printer USB memory device 6 Reports 203 Page 203 Oct 05 2016 11 35 ...

Page 209: ...ort lists diagnostic codes for the PSD and is used by a service representative A supervisor may generate this report for technical support Requirements To generate this report you must be logged in as a service representative Output The PSD Events Report outputs are Screen USB printer USB memory device 204 Page 204 Oct 05 2016 11 35 6 Reports ...

Page 210: ... Report Requirements To generate this report you must be logged in as supervisor Output The IP Configuration Report outputs are Screen USB printer USB memory device How to Generate a IP Configuration Report To generate a IP Configuration Report 1 See Generating Reports on page 178 6 Reports 205 Page 205 Oct 05 2016 11 35 ...

Page 211: ...eport you must be logged in as supervisor Output The Proxy Configuration report output is Label How to Generate a Proxy Configuration Report To generate a Proxy Configuration Report 1 See Generating Reports on page 178 206 Page 206 Oct 05 2016 11 35 6 Reports ...

Page 212: ...get limit Operator activity activity of all operators for a selected period Machine activity activity of the machine presented in hour bands Product code activity per CPC name for a selected period When the Budget and Surcharge function is activated Single account Multi account and Account list reports include budget and or surcharge data if applicable See also Managing Optional Features on page 3...

Page 213: ... Budget period Period begin date end date If an account has no Budget Budget and Remaining budget fields show value 0 For each group subgroup Group or subgroup name for each account that consumed postage during the period Account number Account name Budget Remaining budget budget total postage value total sur charge How to Generate a Budget Consumption Report To generate a Budget Consumption Repor...

Page 214: ...f their budgets Requirements To generate this report you can be logged in as a user or supervisor Output Screen USB Printer USB Memory device How to Generate a Budget Limit Report To generate a Budget Limit Report 1 See Generating Reports on page 178 6 Reports 209 Page 209 Oct 05 2016 11 35 ...

Page 215: ...ult period Begin 1st day of the current month and End current date Output Screen USB printer USB memory device Comments Fields If an account mode without operators has been used during the period the items prin ted in this mode appear in the report under the name Others For each operator Period Operator name whatever its status Number of items on the period Total postage value on the period How to...

Page 216: ... date Default period Begin 1st day of the current month and End current date Output Screen USB printer USB memory device Comments Fields Before 7h00 aggregates items performed between midnight and 7h00 After 19h00 aggregates items performed between 19h00 and midnight For each hour band Number of items Total postage value How to Generate a Machine Activity Report To generate a Machine Activity Repo...

Page 217: ...Product Code Report displays the consumption per Customer Product Code for a selected time period Requirements To generate this report you must be logged in as supervisor not as a user 212 Page 212 Oct 05 2016 11 35 6 Reports ...

Page 218: ...roduct Code Description RDFS short name of items on period PPC number only for the country where the CPC is associated with a weight band Total postage value on period The rate table gives the product code description If the product code description does not exist in the rate table because this is a rate not available anymore the product code description becomes Unknown rate How to Generate a Prod...

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Page 220: ...ting to Online Services 218 How to Call Online Services Manually as a User 219 How to Call Online Services Manually as Supervisor 219 How to Test the Connection to Online Services 220 7 3 Uploading Statistics 222 How to Upload Report Data to the Online Services Server 222 7 4 System Online Services 223 7 5 e Confirmation Services 224 The Process in your Mailroom 226 How to Process eConfirmation It...

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Page 222: ...em see Options and Updates on page 297 Ink alerts Never run out of ink again The online server monitors your ink supply and mails an alert notification when it is time to re order Remote diagnostics and technical support Experienced technical professionals can remotely analyze your mailing machine s error logs diagnose your mailing machine before an on site service visit and update your system sof...

Page 223: ...y For Ink Management the Mailing System automatically connects when it s time to re order ink supplies It is strongly recommended that you leave the Mailing System turned on in sleep mode and connected to network during the night to allow the connection to the Online Server to occur automatically Manual Calls Manual calls allow you to connect to the Online Server in order to retrieve new informati...

Page 224: ...ng the Mailbox on page 300 How to Call Online Services Manually as Supervisor You have to connect as a Supervisor see How to Log in as Supervisor on page 236 To trigger a generic call 1 As supervisor From the main menu select the path Online services Generic call The Mailing System connects to the server and downloads the available elements rates ad slogans etc 2 Check your mailbox for messages se...

Page 225: ...mand This test Validates connection parameters see Connection Settings on page 286 Indicates that the server can be contacted Test server Establishes a connection and tests the communication with the server This test confirms that transactions can be held normally Test server is a bandwidth test and should only be undertaken after a request from Customer Service How to Test the Connection to Onlin...

Page 226: ...ct the path Online Service Test server 2 As supervisor From the main menu select the path Maintenance Diagnostics Test server The call process starts and displays its sequence of operations on the screen 7 Online Services 221 Page 221 Oct 05 2016 11 35 ...

Page 227: ...r at the end of each month Your system uploads basic statistic data for basic postal expense management reporting Enhanced reporting is optional see Activating New Options on page 305 How to Upload Report Data to the Online Services Server To upload report data 1 As a user Press Menu and select the path Online Services Upload Statistics 2 As supervisor From the main menu select the path Online Ser...

Page 228: ... that the latest postal rates are installed on your Mailing System When the Postal Service announces changes in its rate and fee schedule the Online Services server automatically downloads the new rates into your Mailing System Your Mailing System automatically switches to the approved rates on the effective date of rate change For more information please contact Customer Service Account Number It...

Page 229: ...ate is identified as eConfirmation on your Mailing System and in these instructions To be eligible for Postal Service discounts on Delivery Confirmation and Signature Confirmation services you must use e identified tracking labels that are only available from Customer Service Any other label will cause an input error message Your Mailing System cannot process confirmation service tracking labels o...

Page 230: ... delivery The actual signature and address of the recipient will be displayed on your My Neopost webpage under the online services tab e Confirmation Service Customer Profile If you have purchased the E services with USPS tracking the Online Services web page allows you to activate and define your e mail notifications as well as enter and maintain e mail addresses for the notifications The possibl...

Page 231: ... Customer Service 2 Select the appropriate rate and e Confirmation service on your machine display 3 Apply the metered postage to your mail 4 Deposit your mail with the USPS e Confirmation does not require additional special paper work as do retail mail confirmations 5 Upload your daily mailing information to the Online Services Server This function is performed everyday via an automatic call duri...

Page 232: ...tion Items using the WP The Weighing Platform must be connected to your mailing machine Using your Weighing Platform to send a package and request eConfirmation service is simple 1 Place the eConfirmation label on the package 2 Place your package on the WP If needed first remove all items from the WP and rezero your Weighing Platform see How to Set to Zero the Weighing Platform on page 262 3 Selec...

Page 233: ...y the tape to the package Leave the machine ON and connected at night to automatically upload the record to the USPS You can also upload records manually see How to Upload Report Data to the Online Services Server on page 222 Checking e Confirmation Records A list of e Confirmation records is accessible in the machine The eConf Record List screen displays the eConfirmation records that have not ye...

Page 234: ...is case you have to edit the corresponding record and change its status Record status PIC Valid Corresponds to a valid mail with eConfirmation Service to track through USPS PIC Deleted Corresponds to mail you no longer want to track anymore You will not receive any tracking information on records with status PIC Deleted How to Modify an eConf Record Status To modify the status of an eConf record 1...

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Page 236: ...ure 242 How to Activate Deactivate Fractional Postage 243 8 4 Creating Shortcuts 244 How to Create a Rate Favorite 246 How to Create Modify Rate Favorite Shortcuts 247 How to Delete a Rate Favorite 248 How to Create Direct Access Shortcuts 249 How to Delete a Direct Access Shortcut 250 8 5 Printing Default Settings 251 How to Change the Default Text 251 How to Change the Default Ad slogan 252 How ...

Page 237: ...ge the GEO Code 266 8 10 Adjusting Display and Sounds 269 How to Change the Display Language 269 How to Change the Display Language by Default 270 How to Adjust the Display Brightness 270 How to Change the Display Brightness by Default 271 How to Enable Disable the Beeps 272 How to Change the Beeps by Default 272 How to Activate the Quiet Mode 273 How to Set the Default System Quiet Mode 274 8 11 ...

Page 238: ...Inserter Mechanical Connection 289 How to Set the Inserter Mechanical Connection as Default 290 8 16 Changing Motorized Conveyor Stacker Positions 291 How to Install the Motorized Conveyor Stacker in Line 0 291 How to Install the Motorized Conveyor Stacker at 90 293 233 Page 233 Configuring the SystemOct 05 2016 11 35 ...

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Page 240: ...has one supervisor PIN code that allows you to configure the mailing functions and perform other functions such as managing accounts and access rights generating certain reports etc The Supervisor PIN code of the system has been provided to your organization in a separate distribution The supervisor settings allow you to Change the default user settings Modify system time outs Set funds warnings h...

Page 241: ...isor To log in as Supervisor when you are already logged in 1 As a user Press Menu and select the path Supervisor The Login screen is displayed 2 Type the supervisor PIN code and press OK The supervisor Main menu is displayed You can log in as the supervisor by directly typing the supervisor PIN code in place of a regular user PIN code on Mailing Systems that ask for a PIN code at start up Exiting...

Page 242: ...ve to connect as a Supervisor see How to Log in as Supervisor on page 236 To exit the supervisor mode 1 As supervisor Press The machine goes to Sleep mode and supervisor is logged out 8 Configuring the System 237 Page 237 Oct 05 2016 11 35 ...

Page 243: ...rom the main menu select the path Default user settings Default imprint parameters Default rate 2 Select the default rate using the rate wizard 3 Press OK to validate Default Permit The default permit is automatically selected when the Permit Mail type of stamp is activated See also To manage the permits see Managing Permits on page 313 To change the current Permit Mail see How to Select a Permit ...

Page 244: ... as Supervisor on page 236 To change the default rate 1 As supervisor From the main menu select the path Default user settings Default imprint parameters Default Permit 2 Select the default permit in the list 3 Press OK to validate 8 Configuring the System 239 Page 239 Oct 05 2016 11 35 ...

Page 245: ...s Supervisor on page 236 To activate de activate Checking on Zero Weight function 1 As supervisor From the main menu select the path Default user settings Base settings Checking on zero weight 2 The Checking on zero weight screen is displayed 3 Select Activated to start checking on Zero Weight or De activated to end checking on Zero Weight 4 Click OK to validate your selection 5 A warning window a...

Page 246: ...efault user settings Base settings Default weighing type 2 Select a default weighing mode in the list 3 Press OK to validate Automatic Date Advance The Automatic Date Advance function automatically proposes to change the date printed on mail pieces at a preset time to the next working day date Example You can set the system to change dates at 17 00 hours and set Saturdays and Sundays to be non wor...

Page 247: ...ult imprint parameters Automatic date advance 2 Press the Automatic Date Advance button to Active status 3 Enter the Automatic Date Advance time 00 00 hours is not allowed 4 Select Day to gain access to working days selection screen 5 Tap the day or select the day and press Select Deselect to select or deselect each day 6 Select the day by pressing on the corresponding button 7 Press OK to exit 24...

Page 248: ...onal Postage You have to connect as a Supervisor see How to Log in as Supervisor on page 236 To activate deactivate fractional postage 1 As supervisor Press menu button and select the path Default user settings Default imprint parameters Fractional Postage Mode 2 Select Fractional ON Fractional OFF to activate or deactivate the fractional postage 8 Configuring the System 243 Page 243 Oct 05 2016 1...

Page 249: ...ze some buttons of the home screen You can customize Rate favorites buttons Select Rate area which directly select a rate when pressed Direct access buttons Button Bar area which directly access a menu option when pressed 244 Page 244 Oct 05 2016 11 35 8 Configuring the System ...

Page 250: ...ed to the default rate of the Mailing System Users of the Mailing System can access the complete list of rate favorites and select a rate favorite through the button All rate favorites The rate favorites have to be created before assigning them to the corresponding shortcuts Creating Rate Favorites Follow the procedure below to create your list of favorite rates 8 Configuring the System 245 Page 2...

Page 251: ...ain menu select the path Favorites Rate favorites The following screen is displayed 2 Select one empty favorite 3 Press New 4 Press Next to define Mail Class Destination Format Services The new rate favorite is displayed in the list 5 Press OK to validate See also How to Change the Default Rate on page 238 246 Page 246 Oct 05 2016 11 35 8 Configuring the System ...

Page 252: ...ite shortcut 1 As supervisor From the main menu select the path Favorites Configure rate favorites shortcuts The following screen is displayed 2 Select a button to configure in the upper area of the screen 3 Press Select a rate favorite to open the list of existing rate favorites 4 Select a rate favorite in the list 5 Press Change shortcut name to edit the shortcut name if necessary 6 Press OK to ...

Page 253: ...te you want to delete 3 Press Delete A confirmation message is displayed 4 Press OK to validate When you delete a Rate Favorite the system automatically delete its shortcut if created Direct Access Shortcuts Button Bar The four right hand side buttons located on the bottom tool bar can be customized For example if you often use Presort rates you can find useful to assign to a button the screen tha...

Page 254: ...create a direct access shortcut 1 As supervisor From the main menu select the path Favorites Configure direct access The following screen is displayed 2 Select a direct access button 3 Select the function to assign to the button 4 Press Assign 5 Press OK to validate 8 Configuring the System 249 Page 249 Oct 05 2016 11 35 ...

Page 255: ...irect access shortcut 1 As supervisor From the main menu select the path Favorites Configure direct access The following screen is displayed 2 Select the direct access button to be deleted 3 Select the None function to un assign the button 4 Press Assign 5 Press OK to validate 250 Page 250 Oct 05 2016 11 35 8 Configuring the System ...

Page 256: ... Label Dispenser option that prints on label rolls Changing the Default Text You can create up to ten Texts See also Managing Custom Text Messages on page 306 How to Change the Default Text You have to connect as a Supervisor see How to Log in as Supervisor on page 236 To change the default Text 1 As supervisor From the main menu select the path Default user settings Default imprint parameters Def...

Page 257: ... slogan or None for no ad slogan 3 Press OK to validate Adding a Default Print Position Offset The printing offset is the distance between the right edge of the envelope and the imprint How to Set the Default Printing Offset You have to connect as a Supervisor see How to Log in as Supervisor on page 236 To change the default printing offset 1 As supervisor From the main menu select the path Defaul...

Page 258: ...You have to connect as a Supervisor see How to Log in as Supervisor on page 236 To select the default label printer 1 As supervisor From the main menu select the path Default User settings Base settings Default label printer 2 Select the label printer 3 Press OK to validate 8 Configuring the System 253 Page 253 Oct 05 2016 11 35 ...

Page 259: ...number The system displays on the home screen the name of the current Imprint Memory Standard Stamp Imprint Memory The table below gives the content of a Standard stamp Imprint Memory Text Imprint settings Ad slogan Weight option Date mode Rate Account number if any Account setting Permit Mail Stamp Imprint Memory The table below gives the content of a Permit Mail stamp Imprint Memory Text Imprint...

Page 260: ...press Create 3 Select the type of mail by pressing Standard or Permit 4 Enter the name of the new Imprint Memory then press Next 5 To include weight put a mail piece on the Weighing Platform then press Next 6 Enter the parameters press Next to validate and display the next list of parameters if any 7 Repeat previous step until the system displays the name of the new Imprint Memory in the list How ...

Page 261: ...alidate or cancel to quit How to Delete an Imprint Memory You have to connect as a Supervisor see How to Log in as Supervisor on page 236 To delete an Imprint Memory 1 As supervisor From the main menu select the path Imprint memories 2 Select an Imprint Memory in the list of the memorized imprint memories 3 Press OK to validate 4 Select the menu path Delete A confirmation message is displayed 5 Pr...

Page 262: ... value warning amount 1 As supervisor From the main menu select the path Default user settings Base settings High value warning threshold 2 Enter the high value warning amount or enter 0 to disable the warning function 3 Press OK to validate How to Set the Low Funds Threshold You have to connect as a Supervisor see How to Log in as Supervisor on page 236 To set a low funds threshold 1 As superviso...

Page 263: ...have to connect as a Supervisor see How to Log in as Supervisor on page 236 To set a funding PIN code 1 As supervisor From the main menu select the path Default user settings Funds set tings Credit PIN code 2 Press the Active or Inactive button to activate or deactivate the PIN code 3 Enter the funding PIN code if active 4 Press OK to validate 258 Page 258 Oct 05 2016 11 35 8 Configuring the Syste...

Page 264: ...e also Checking the Sealing Mode on page 57 How to Set the Default Mixed Sealing You have to connect as a Supervisor see How to Log in as Supervisor on page 236 To modify the default mixed sealing 1 As supervisor From the main menu select the path Default User Settings Base settings Default Mixed Sealing 2 Choose one of the three states 3 Press OK to validate 259 Page 259 Oct 05 2016 11 35 8 Confi...

Page 265: ... the Default Moistening Level You have to connect as a Supervisor see How to Log in as Supervisor on page 236 To modify the default moistening level 1 As supervisor From the main menu select the path Default User Settings Base settings Default moistening level 2 Choose one of the five levels 3 Press OK to validate 260 Page 260 Oct 05 2016 11 35 8 Configuring the System ...

Page 266: ... the default weighing method Default Weighing Mode on page 241 Resetting the Weighing Platform You can reset the Weighing Platform in the following ways Weight refresh weight of the mail pieces on the WP is refreshed or set to zero if there is no weight or no WP Tare the Weighing Platform Tare the WP Zero the Weighing Platform physically adjusts the Weighing Platform to zero supervisor only How to...

Page 267: ...Weighing Platform as user 1 As a user Press Menu and select the path Batch settings Tare Weigh Platform 2 Place the item you want to use on the Weighing Platform 3 Press OK to set weight to zero As Supervisor How to Zero the Weighing Platform To zero the Weighing Platform 1 As supervisor From the main menu select the path Machine settings Weighing func tions Weighing Platform 2 Remove all items fr...

Page 268: ...u can use the high accuracy mode when the Mailing System table is not perfectly stable Note that the high accuracy mode slows the weighing process down How to Activate the High Accuracy Mode You have to connect as a Supervisor see How to Log in as Supervisor on page 236 To activate the high accuracy setting 1 As supervisor From the main menu select the path System settings Accessories and modules ...

Page 269: ...ht Detection on the WP You have to connect as a Supervisor see How to Log in as Supervisor on page 236 To activate the automatic weight detection on the WP 1 As supervisor From the main menu select the path Default user settings Base settings Auto Weight Detection 2 Select Auto Weight Detection to activate the function 3 Press OK to validate How to De activate the Automatic Weight Detection on the...

Page 270: ...n page 236 Press and select the path Default User Settings System Settings ePostage Mode The ePostage Mode screen is displayed 2 Select Activated or Deactivated to activate or deactivate the ePostage Mode 3 Press OK to validate your selection How to set the ePostage connection To set the ePostage connection 1 As supervisor see How to Log in as Supervisor on page 236 Press and select the path Maint...

Page 271: ...es the weight values the mailing machine delivers Make sure you enter the correct parameter How to Change the GEO Code You have to connect as a Supervisor see How to Log in as Supervisor on page 236 To change the GEO code 1 As supervisor From the main menu select the path Machine settings Accessories and module settings GEOcode 2 See the map and table on the next pages to get the 5 digits GEO code...

Page 272: ...Geodesic map 8 Configuring the System 267 Page 267 Oct 05 2016 11 35 ...

Page 273: ...Geodesic codes 268 Page 268 Oct 05 2016 11 35 8 Configuring the System ...

Page 274: ... session 3 languages maximum How to Change the Display Language To change the current display language 1 As a user Press Menu and select the path Preferences 2 Select the language you want to use 3 Press OK to validate This is a User setting that only lasts as long as you are logged in Setting Default Display Language You can set the default display language for user sessions as follows 269 Page 2...

Page 275: ... Press OK to validate Adjusting Display Brightness You can adjust the brightness of the display for bright or dark working environments How to Adjust the Display Brightness To adjust the display brightness 1 As a user Press and select the path User Preferences Brightness 2 Type 1 or 2 to increase or decrease the contrast The screen updates immediately 3 Press OK to exit This is a user setting that...

Page 276: ...hange the display brightness by default 1 As supervisor Press and select the path Default user settings Default user prefer ences Brightness 2 Use the 1 or 2 keys or touch the Increase Decrease button to increase or decrease the brightness The display updates to the new setting 3 Press OK to validate Enabling Disabling Sounds You can enable or disable the system beeps separately Beeps on keys Beep...

Page 277: ...g Default System Beeps You can set the default beep state for users How to Change the Beeps by Default You have to connect as a Supervisor see How to Log in as Supervisor on page 236 To change the sounds by default 1 As supervisor From the main menu select the path Default user settings Default user preferences Sounds 2 Press Beep on key and or Beep on error to enable or disable the sounds 3 Press...

Page 278: ...our current session As supervisor you can set the quiet mode by default How to Activate the Quiet Mode 1 As user Press Menu and select the path Batch settings Quiet Mode Select on display The Quiet Mode screen is displayed 2 Select Quiet Mode ON or Quiet Mode OFF The screen is closed and the previous screen is displayed Setting the Default System Quiet Mode As supervisor you can set the default sy...

Page 279: ...To set the mode by default 1 As supervisor From the main menu select the path Default user settings Base settings Default Quiet Mode The Quiet Mode screen is displayed 2 Select Quiet Mode ON or Quiet Mode OFF The screen is closed and the previous screen is displayed 274 Page 274 Oct 05 2016 11 35 8 Configuring the System ...

Page 280: ...ime out is reached the machine stops Start The period of time in seconds the system waits for the next envelope or label after printing Once this time out is reached the machine stops Stop Period of inactivity in minutes after which the system automatically switches to Sleep mode see System Power Management on page 32 Sleep You can set a long Stop time out to have time to feed the hopper before th...

Page 281: ...ime out setting screen is displayed 2 Select each field and type the time outs 3 Press OK to exit This is a user setting that only lasts as long as you are logged in How to Set Default Time outs You have to connect as a Supervisor see How to Log in as Supervisor on page 236 276 Page 276 Oct 05 2016 11 35 8 Configuring the System ...

Page 282: ...e time outs 3 Press OK to validate Time and Date Management The time and date are required for postage and are provided by the postal authorities As a result you cannot manually adjust the machine time and date However you can ask the machine to check the current time and date and display them See also Automatic Date Advance on page 241 8 Configuring the System 277 Page 277 Oct 05 2016 11 35 ...

Page 283: ...e adjusts its time if necessary and displays time and date values If you are processing postage at the time when the clock adjusts for daylight savings time the Mailing System will wait until you are finished before displaying the new time Daylight Savings Time Transitions The Mailing System normally auto adjusts to Daylight Savings Time However if a manual adjustment is necessary you can use eith...

Page 284: ... as follows Meaning Led RLD Power OFF Off RLD is on and in an idle state Solid Green Error power off on and retry Solid Amber RLD is receiving data Flashing Green Media is out or printhead is open Flashing Red RLD is paused Double Flashing Green RLD print head is over temperature Flashing Amber Error call support Alternately Flashing Green and Red Error call support Flashing Red Red and Green Memo...

Page 285: ...DS Dynamic Scale Use a USB cable to connect the RLD to the base rear left hand side See System Connections on page 356 Declaring Undeclaring the RLD To use the RLD you have to declare the RLD on the Mailing System 280 Page 280 Oct 05 2016 11 35 8 Configuring the System ...

Page 286: ...are the RLD press RLD Connected 3 Press Ok to validate 4 Press to power OFF the Mailing System 5 Press to power ON the Mailing System If RLD status is set to RLD Connected the Mailing System detects automatically the RLD If RLD status is set to RLD not Connected the Mailing System does not detect the RLD The Mailing System sets the ILD as the default Label Printer How to Print with RLD by Default ...

Page 287: ... The Set default type of labels screen is displayed 2 Press Roll labels to use the RLD as default label printer 3 Press Ok to validate Maintaining the RLD How to Test the RLD You have to connect as a Supervisor see How to Log in as Supervisor on page 236 282 Page 282 Oct 05 2016 11 35 8 Configuring the System ...

Page 288: ... supervisor From the main menu select the path Maintenance Remote Label Dispenser Management The following screen is displayed 2 Press Begin RLD test 8 Configuring the System 283 Page 283 Oct 05 2016 11 35 ...

Page 289: ...l Roll 1 Pull frontward the green buttons located on the RLD sides 2 Open the RLD 3 Move the two maintainers apart to disengage the label roll 4 Fit the new label roll 284 Page 284 Oct 05 2016 11 35 8 Configuring the System ...

Page 290: ...5 Insert label inside the cutting system 6 Push the label under both of media guides 7 Close the RLD Press down until the cover snaps closed 8 Configuring the System 285 Page 285 Oct 05 2016 11 35 ...

Page 291: ... page 359 How to Set the Postal Online Services Connection You have to connect as a Supervisor see How to Log in as Supervisor on page 236 To set the Postal Online Services connection 1 As supervisor From the main menu select the path Communication settings Type of con nection The Server Access screen is displayed If you did not have the LAN plugged into the system you will get a warning message P...

Page 292: ...o Log in as Supervisor on page 236 To set the parameters of the LAN 1 As supervisor From the main menu select the path Communication settings LAN settings 2 In the screens that are displayed next enter the parameters as required and press OK to complete screens until you return to the Communications settings screen 8 Configuring the System 287 Page 287 Oct 05 2016 11 35 ...

Page 293: ...il Accounting Software Fusion Navigator Recovering System Control When a PC remotely controls the Mailing System you can recover control as follows How to Deactivate the Remote Control Function 1 On the Remote PC connection screen press the Unlock button to deactivate the remote control 288 Page 288 Oct 05 2016 11 35 8 Configuring the System ...

Page 294: ...the Mailing System and the inserter are not electronically connected you need to activate the Inserter Mode ON to use the Mailing System with the inserter As supervisor you can set the Inserter Mode ON as the default mode How to Activate the Inserter Mechanical Connection 1 As user Press Menu and select the path Batch settings Inserter Mode 2 Select ON or OFF and press OK The inserter mode is acti...

Page 295: ...lectronic connection How to Set the Inserter Mechanical Connection as Default 1 As supervisor From the main menu select the path Default user settings Base settings Default inserter mode 2 Choose ON or OFF and press OK The Inserter Mode is activated or deactivated by default 290 Page 290 Oct 05 2016 11 35 8 Configuring the System ...

Page 296: ... will have to set the corresponding conveying speed and direction of conveyor How to Install the Motorized Conveyor Stacker in Line 0 Assembly of the metallic attachment base 1 Put the flange of the two fixation holes as shown by the arrow 2 Attach the two feet of the Base in the two holes of the metallic attachment base B 291 Page 291 Oct 05 2016 11 35 8 Configuring the System ...

Page 297: ...re that the metallic attachment base is correctly installed Stacker Assembly 1 Put the two feet of the Stacker in the two holes shown by the white circles 292 Page 292 Oct 05 2016 11 35 8 Configuring the System ...

Page 298: ...Make sure that the Stacker is correctly installed How to Install the Motorized Conveyor Stacker at 90 Assembly of the metallic attachment 1 Put the flange of the two fixation holes as shown by the arrow 8 Configuring the System 293 Page 293 Oct 05 2016 11 35 ...

Page 299: ...les of the metallic attachment base B 3 Make sure that the metallic attachment base is correctly installed Stacker Assembly 1 Use a flat blade screwdriver to remove the flap assy from the Stacker 294 Page 294 Oct 05 2016 11 35 8 Configuring the System ...

Page 300: ...of the Stacker in the two holes shown by the white circles 3 On the rear side of the Stacker set the switch to 90 4 Make sure that the Stacker is correctly installed 8 Configuring the System 295 Page 295 Oct 05 2016 11 35 ...

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Page 302: ...ate New Options 305 9 3 Managing Custom Text Messages 306 How to Display the List of Text Messages 306 How to Add a New Text Message 307 How to Modify or Delete a Text Message 307 9 4 Managing Ad slogans 308 How to Display the List of Ad slogans 308 How to Modify or Delete an Ad slogan 309 How to Download New Ad slogans 310 9 5 Managing Postal Rates 311 How to Display the List of Postal Rates 311 ...

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Page 304: ...loading custom Ad slogans Updating your Mailing System via the Online Services server The operations above are available through the supervisor menu The Options and Updates Menu How to Access the Options and Updates Menu You have to connect as a Supervisor see How to Log in as Supervisor on page 236 1 As supervisor From the main menu select the path Options and Updates The Options and Updates menu...

Page 305: ...r Service via the server On the home screen an icon indicates that the mailbox contains unread messages Unread messages icon on home screen The Mailbox list screen indicates unread messages and also allows you to delete messages that have been read 300 Page 300 Oct 05 2016 11 35 9 Options and Updates ...

Page 306: ... As a user Select Mailbox button on display shown below or Press Menu and select the path Mailbox The Mailbox screen is displayed 2 Select the message to read and press View Message 9 Options and Updates 301 Page 301 Oct 05 2016 11 35 ...

Page 307: ...page 236 1 As supervisor From the main menu select the path Mailbox The Mailbox screen is displayed 2 Select the message to read and press View Message How to Clean your Mailbox You have to connect as a Supervisor see How to Log in as Supervisor on page 236 302 Page 302 Oct 05 2016 11 35 9 Options and Updates ...

Page 308: ...in menu select the path Mailbox The Mailbox screen is displayed 2 Select the message to delete and press Delete message or select Delete all messages to delete all the messages 9 Options and Updates 303 Page 303 Oct 05 2016 11 35 ...

Page 309: ...icates the options that are activated You can display details for each option For more information about the options you can add to your Mailing System contact your Customer Service To display the options list 1 As supervisor From the main menu select the path Options and Updates Options list The Options list screen is displayed 2 To display the details of an option select the option and press Opt...

Page 310: ... activated Contact your Customer Service to have a new option added to your Mailing System How to Load Activate New Options To activate an option that is ready for downloading on the Online Services server 1 Trigger a generic call to the Online Services server see Manual Calls on page 218 2 After the call you can display installed options see How to Display Options on page 304 9 Options and Update...

Page 311: ...bed in How to Change the Default Text on page 251 The List of Custom Text Messages The Text list displays the messages you have created and indicates the activated default Text if any How to Display the List of Text Messages You have to connect as a Supervisor see How to Log in as Supervisor on page 236 To display the list of Text messages 1 As supervisor From the main menu select the path Options...

Page 312: ...Modify or Delete a Text Message To modify or delete a Text message 1 Display the list of Text messages see How to Display the List of Text Messages on page 306 2 Select a Text message and press OK The Text setting screen is displayed To edit the content of the Text message or its name 1 Select Modify 2 You can change the Text message and press OK to display the next screen 3 You can change the Tex...

Page 313: ...a slogan to print How to Add or Cancel an Ad slogan on the Stamp on page 99 Displaying the List of Ad slogans The list of Ad slogans includes those that are installed in the Mailing System It will highlight the activated default Ad slogan See also How to Change the Default Ad slogan How to Display the List of Ad slogans You have to connect as a Supervisor see How to Log in as Supervisor on page 23...

Page 314: ...he List of Ad slogans on page 308 2 Select the Ad slogan and press OK The Ad slogan setting menu is displayed To change the name of the Ad slogan 1 Select Modify 2 Change the Ad slogan name using the keyboard and press OK The system updates the Ad slogan list To delete the Ad slogan 1 Select Delete The system asks for a confirmation 2 Press OK to confirm deletion The system updates the Ad slogan l...

Page 315: ...ew Ad slogans 1 Display the list of Ad slogans see How to Display the List of Ad slogans on page 308 2 Select Check for updates The Mailing System connects to the Online Services server and downloads available Ad slogans 310 Page 310 Oct 05 2016 11 35 9 Options and Updates ...

Page 316: ...see How to Load Activate New Options on page 305 See also Options and Updates on page 297 Displaying the List of Rates This list displays the rates that are installed in the Mailing System and highlights the active rate How to Display the List of Postal Rates You have to connect as a Supervisor see How to Log in as Supervisor on page 236 To display the list of rates 1 As supervisor From the main m...

Page 317: ...oad new rates 1 Display the list of rates see How to Display the List of Postal Rates on page 311 2 Select Check for updates The Mailing System connects to the Online Services server and downloads available rates 312 Page 312 Oct 05 2016 11 35 9 Options and Updates ...

Page 318: ... weight see How to activate de activate Checking On Zero Weight on page 240 Displaying the List of Permits How to Display the List of Permits You have to connect as a Supervisor see How to Log in as Supervisor on page 236 To display the list of permits 1 As supervisor From the main menu select the path Options and updates Permit Mail man agement The list of permits is displayed in the Permit Mail ...

Page 319: ...on your left hand side at the rear of the base See Base connectors on page 359 3 Press OK The USB memory device content is displayed 4 Select a permit to load into the machine and press OK The permit list is updated with the new permit To delete a permit 1 Select the permit to delete and press Delete 2 Confirm deletion otherwise press Cancel The system updates the permit list 314 Page 314 Oct 05 2...

Page 320: ...ew software package contact your Supervisor who must connect to the Online Server Updating Procedure To check for available updates Perform a call to the Online Services server See How to Call Online Services Manually Supervisor on page 219 After the call your mailbox will contain a message indicating that a software download is available To open your mailbox see How to Read Messages as a User on ...

Page 321: ...the download at a proposed date and time When the date and time are reached the machine automatically calls the Online Services server for downloading After downloading The Mailing System indicates it has to be re started 1 Switch off the Mailing System See System ONOFF on page 32 After restarting the Mailing System calls the server to confirm installation The Mailing System is ready for use with ...

Page 322: ...4 How to Clean the Printing Heads Automatically 325 10 2 Maintaining the Feeder 326 How to Replace the Feeder Fingers 326 10 3 Maintaining the Sealer Water Network 328 How to Fill the Sealer Bottle 328 How to Clean the Water Filter 329 10 4 Cleaning the Mail Path 330 How to Clean the Moistening Ramp Sealer 330 How to Clean the Accessory Belts and Rollers 333 How to Clean the Mail Path Sensors 333 ...

Page 323: ......

Page 324: ...aced The ink jet technology requires clean print head nozzles to provide excellent printing quality The system performs that cleaning automatically In this Section This section explains how to Check the ink level in the tank Change the ink tank Check the print head Clean the print head Displaying Ink Tank Data You can display the ink level and other ink tank data including Ink consumed in percent ...

Page 325: ...formation screen is displayed How to Display Ink Tank Data Supervisor You have to connect as a Supervisor see How to Log in as Supervisor on page 236 To display the ink level and the tank data 1 As supervisor From the main menu select the path Maintenance Ink Management Print Head information The Ink tank information screen is displayed 320 Page 320 Oct 05 2016 11 35 10 Maintenance ...

Page 326: ...onsumables must be regularly changed in order to ensure good print quality How to Change the Ink Tank 1 Open the ink tank drawer by pulling it towards you 2 Press on the blue release lever to disengage the ink tank 10 Maintenance 321 Page 321 Oct 05 2016 11 35 ...

Page 327: ...click 5 Close the drawer The alignment process of the printing heads starts automatically Displaying Print head information How to Display Print Head Information You have to connect as a Supervisor see How to Log in as Supervisor on page 236 322 Page 322 Oct 05 2016 11 35 10 Maintenance ...

Page 328: ...nance Ink management Print head information The Print Head Information screen is displayed Cleaning the Printing Heads If imprints look unclear or dirty in some way test the printing quality and clean the headset to restore the printing head condition 10 Maintenance 323 Page 323 Oct 05 2016 11 35 ...

Page 329: ...ervisor on page 236 To test the printing quality 1 As supervisor From the main menu select the path Maintenance Ink management Printing quality management The following screen is displayed 2 Press Printing quality test The test starts automatically 324 Page 324 Oct 05 2016 11 35 10 Maintenance ...

Page 330: ...rvisor on page 236 To clean the printing heads automatically 1 As supervisor From the main menu select the path Maintenance Ink management Printing quality management The following screen is displayed 2 Press Print head cleaning The cleaning starts automatically 10 Maintenance 325 Page 325 Oct 05 2016 11 35 ...

Page 331: ...eeder These Feeder fingers have rubber pads in contact with the mail After a large number of cycles they are subject to wear so that the Feeder cannot catch the mail well In this case you need to replace the rubber pads How to Replace the Feeder Fingers To remove a Feeder Finger rubber pad 1 Open the Feeder top cover 2 Keep firmly the finger pad from both ends 326 Page 326 Oct 05 2016 11 35 10 Mai...

Page 332: ... replace a Feeder Finger rubber pad 1 Insert the locating pins 1 of the pad in the locating hole 2 at both ends of the feeder finger 2 Press the rubber pad against the feeder finger untils it clips on 10 Maintenance 327 Page 327 Oct 05 2016 11 35 ...

Page 333: ... continues but the envelopes will not be sealed properly Filling the Sealer Bottle How to Fill the Sealer Bottle To add water 1 Remove the bottle from its base and turn it over 2 Unscrew the cap and fill the bottle with water up to the limit marks 3 Screw on the cap and put the bottle back into place 328 Page 328 Oct 05 2016 11 35 10 Maintenance ...

Page 334: ...ly How to Clean the Water Filter To clean the water filter 1 Open the water filter drawer by pulling it towards you 2 Pull the water filter vertically to disengage it 3 Clean the water filter with water 4 Put the water filter back in place 5 Close the drawer 10 Maintenance 329 Page 329 Oct 05 2016 11 35 ...

Page 335: ...ing Feeder belts and rollers Cleaning the Mailing System sensors on the mail path Cleaning the Moistening Ramp of the Sealer Make sure your system is off before cleaning How to Clean the Moistening Ramp Sealer To clean the Moistening Ramp 1 Open the Feeder by pulling the handle towards you 330 Page 330 Oct 05 2016 11 35 10 Maintenance ...

Page 336: ... Pull up the right of the blue release lever to release the moistening ramp 3 Push the moistening ramp backwards to disengage it 4 Remove the moistening ramp 10 Maintenance 331 Page 331 Oct 05 2016 11 35 ...

Page 337: ...n the moistening ramp with hot water 6 Re install the moistening ramp 7 Pull the moistening ramp towards you to reengage it 8 Push down on the blue release lever 332 Page 332 Oct 05 2016 11 35 10 Maintenance ...

Page 338: ...llers To clean the accessory belts and rollers 1 Open equipment covers 2 Clean the belts and or rollers with a cloth and hot water 3 Close the covers Cleaning Mail Path Sensors How to Clean the Mail Path Sensors To clean the mail path sensors 1 Use a cloth and hot water 2 Allow the system parts to dry and close all covers and assemblies 10 Maintenance 333 Page 333 Oct 05 2016 11 35 ...

Page 339: ... Calibrate the Touchscreen You have to connect as a Supervisor see How to Log in as Supervisor on page 236 To calibrate the touchscreen 1 As supervisor From the main menu select the path System settings Touch screen calibration 2 Follow the instructions on the screen using your favorite pointing device The touchscreen is calibrated at the end of the process 334 Page 334 Oct 05 2016 11 35 10 Mainte...

Page 340: ... PSD Allows installation of a new PSD in mail system Old PSD must have already been withdrawn 3 Update registration This procedure is used if you have changed your address Contact Customer Service to change your information You will be instructed to perform the update registration procedure Performing the Update Registration Procedure to Change Address This procedure is used if you have changed yo...

Page 341: ... main menu select the path Maintenance Service Processes A confirmation message is displayed 2 Press OK 3 Select Update registration 4 Press OK to start the connection to postal services 5 Press RETURN after the call is completed 6 The update registration is finished and your new ZIP code will print in the postal imprint 336 Page 336 Oct 05 2016 11 35 10 Maintenance ...

Page 342: ... How to Clear Mail Stalled in the Dynamic Weighing Module 343 11 2 Label Stoppages and Jams 344 How to Clear a Label Jammed in the Base 344 11 3 Weighing Problems 346 11 4 Diagnostics and System Data 348 How to Access the Diagnostics 349 How to Display the Software Data 349 How to Display the Hardware Data 350 How to Display the Events Lists 350 How to Display the Machine Counters 351 337 Page 337...

Page 343: ......

Page 344: ...in the left column Mail sizes see Mail Specifica tions on page 363 Envelope stacking see Using the Feeder on page 106 Mail piece is too thick Mail size is incorrect Envelopes are not properly stacked on the feed platform How to Clear Jammed Mail in the Print Base To clear stalled mail in the Base 1 Pull the release handle on the lower assembly of the print Base 339 Page 339 Oct 05 2016 11 35 11 Tr...

Page 345: ...Hold the handle opened and push on the inside lever to unlock the base drawer 4 Pull the Base drawer towards you 5 Gently tilt the Base drawer on the left side and remove it 6 Remove jammed envelopes 7 Put the Base drawer back into place 8 Release the jam release handle 340 Page 340 Oct 05 2016 11 35 11 Troubleshooting ...

Page 346: ...elopes only with seal ing OFF 2 Check that already closed envelopes are properly sealed at the leading edge Envelopes not completely closed may jam Sealing is ON while feeding sealed envelopes Correct the cause 1 Envelope feeding see Using the Feed er on page 106 Sealing is ON while feeding envelopes in a wrong position Correct the cause 1 The selection fingers have not been lif ted by a thick env...

Page 347: ...oblem Envelopes are stalled on the Dynamic Weighing Module deck Action Possible cause 1 Clear the Dynamic Weighing Module as indicated below 2 Correct the cause Mail sizes see Mail Specifica tions on page 363 Envelope stacking see Using the Feeder on page 106 Mail size is incorrect Envelopes are not properly stacked on the feed platform 342 Page 342 Oct 05 2016 11 35 11 Troubleshooting ...

Page 348: ...pen the cover 2 Gently remove jammed envelopes 3 Close the cover Do not lean on or leave any object on the Dynamic Weighing Module platform as it may alter its weighing accuracy To restore the Dynamic Weighing Module zero see Weighing Devices Settings on page 261 11 Troubleshooting 343 Page 343 Oct 05 2016 11 35 ...

Page 349: ... How to Clear a Label Jammed in the Base To clear a label jammed in the Base 1 Try to disengage the blocked label from the top of the dispenser If it is not possible do the following 2 Remove all labels from the dispenser Check that no label is stuck in the bottom of the dispenser 3 Pull the release handle located underneath the Base 4 Hold the handle open and push on the inside lever to unlock th...

Page 350: ...wer towards you 6 Gently tilt the base drawer on the left side and remove it 7 Remove jammed labels 8 Put the Base drawer back into place 9 Release the jam release handle 11 Troubleshooting 345 Page 345 Oct 05 2016 11 35 ...

Page 351: ...Platform see Weighing Devices Settings on page 261 Something is touching or lying on the Weighing Platform See the Weighing Platform zeroing procedures in Weighing Devices Settings on page 261 The Weighing Platform zero is not correct 1 Press OK to clear the error message 2 Press the Rate key and select a rate class that can accommodate the weight of the package Example select Priority if the rate...

Page 352: ...To avoid weighing errors be sure the Weighing Platform is clear when starting the machine 11 Troubleshooting 347 Page 347 Oct 05 2016 11 35 ...

Page 353: ...low Comments Diagnostic No Sends a message to a server if connected to check the line Ping Server 1 Reports the status 0 or 1 of the sensors below Base Sensors Dynamic Weighing Module Sensors Feeder Sensors System status 2 Moistening pumps Moistening flap position Paper fan Feeder tests 3 The screen displays successively and without Text a red page a green page and a blue page Display 4 Displays K...

Page 354: ...or you have access to the following data Software data PSD Loader OS PACK XNDF DATA OMEGA language variant Hardware data P N of the base and the PSD Events logs Base events and PSD events or Server connection history Machine counters How to Display the Software Data You have to connect as a Supervisor see How to Log in as Supervisor on page 236 To display the Software Data 1 As supervisor From the...

Page 355: ...nnect as a Supervisor see How to Log in as Supervisor on page 236 To display the events lists 1 As supervisor From the main menu select the path Maintenance System Infomation Events list 2 Select the Base events list or the PSD events list or the Server Connection History list 3 Press OK to validate 4 The system displays the selected list in a table along with for each event The Code of the event ...

Page 356: ...How to Log in as Supervisor on page 236 To display the data of the machine counters 1 As supervisor From the main menu select the path Maintenance System Infomation Counters 2 The system displays the data of the machine counters 11 Troubleshooting 351 Page 351 Oct 05 2016 11 35 ...

Page 357: ......

Page 358: ...your Mailing System 12 1 General Specifications 355 12 2 System Connections 356 12 3 System Connectors 359 12 4 Mail Specifications 363 12 5 Operating Specifications 365 12 6 Environmental conditions 366 12 7 Menu Reference 367 353 Page 353 System Specifications Oct 05 2016 11 35 ...

Page 359: ......

Page 360: ...x 31 49 x 13 77 Weight 63 93 lb Power supply 120 V 10 3 prong Frequency 60 Hz Maximum Current Rating 5A Ambient Temperature 50 F to 104 F Relative Humidity 20 to 80 relative humidity without condensation Dynamic Weighing Module Dimensions Width x Length x Height 25 27 x 19 09 x 11 02 Weight 37 47 lb Power supply 120 V 10 3 prong Frequency 60 Hz Maximum Input Power 71 W Ambient Temperature 50 F to ...

Page 361: ...System Connections 12 2 Base Feeder CAN Power 356 Page 356 Oct 05 2016 11 35 12 System Specifications ...

Page 362: ...Base Feeder Dynamic Weighing Module CAN Power 12 System Specifications 357 Page 357 Oct 05 2016 11 35 ...

Page 363: ...Base Stacker 358 Page 358 Oct 05 2016 11 35 12 System Specifications ...

Page 364: ...ide of the Mailing System base ON OFF switch To wall socket Power connector For future use RJ 45 To any USB device USB ports USB devices Keyboard Remote Label Dispenser Printer LAN adaptor Bar Code Reader All USB devices have to be plugged with the system powered OFF 359 Page 359 Oct 05 2016 11 35 12 System Specifications ...

Page 365: ...er or Dynamic Weighing Module CAN To display DVI Connector To Feeder or Dynamic Weighing Module Power connector USB devices Keyboard Printer LAN adaptor Bar Code Reader All USB devices have to be plugged with the system powered OFF 360 Page 360 Oct 05 2016 11 35 12 System Specifications ...

Page 366: ...Feeder connectors To Base or Dynamic Weighing Module Power connector To Feeder or Dynamic Weighing Module CAN For future use RJ45 12 System Specifications 361 Page 361 Oct 05 2016 11 35 ...

Page 367: ...ghing Module connectors To Base CAN To Feeder CAN To Base Power connector To Base Power connector Conveyor Stacker connectors To wall socket Power connector 362 Page 362 Oct 05 2016 11 35 12 System Specifications ...

Page 368: ...mensions and weights Max length 13 10 on system with dynamic scale Max width 15 13 on system with dynamic scale Min length 3 5 Min width 5 Flap max height 3 Min thickness 0 008 with minimum thickness grammage mini 200g m Max thickness 0 79 Min weight with Dynamic Weighing Module 0 005 lbs Max weight with Dynamic Weighing Module 2 2 lbs 363 Page 363 Oct 05 2016 11 35 12 System Specifications ...

Page 369: ...e Remote Label Dispenser Label storage recommended room temperature 77 F and relative humidity 50 Mind the Best before date ILD labels These labels are pre cut and self adhesive ILD labels dimensions are shown in the table below 8 66 4 92 Length 1 61 1 53 Width Thickness RLD labels These labels are stored in rolls RLD labels dimensions are shown in the table below Max Min Label Rolls Dimensions 1 ...

Page 370: ...2 5 Dynamic Weighing Module Range Resolution in dynamic weighing mode lb oz Operating conditions Ambient temperature 50 104 F Relative humidity 80 max without condensation 365 Page 365 Oct 05 2016 11 35 12 System Specifications ...

Page 371: ...lid and steady table and away from air movement Away from doors Away from any fan Dynamic Weighing Module Environment The Dynamic Weighing Module uses optical sensors do not install it in an area exposed to excessive light or heat sources 366 Page 366 Oct 05 2016 11 35 12 System Specifications ...

Page 372: ...osition on page 101 3 1 Print Position Selecting a Weighing Mode on page 88 3 2 Weighing modes Weighing Devices Settings on page 261 3 3 Tare Weighing Platform 3 4 Zero Weighing Platform 3 5 Weight refresh Using the Sealer on page 116 3 6 Sealing Mode 3 7 Moistening level 3 8 Start Batch counters Using the Item Counters on page 93 3 8 1 Reset Standard counter 3 8 2 Reset Received counter 3 8 3 Res...

Page 373: ...ge 55 6 Account selection Reports on page 173 7 Reports Presort current batch Presort historical latest date Presort historical latest date 1 Batch data Funds summary Daily usage Monthly usage Single account Multi account Budget limit report Permit current Permit latest date Permit latest date 1 8 Funds Managing Funds on page 124 8 1 Funds used funds available 8 2 Add funds 8 3 Postal Inspection 3...

Page 374: ...s records 10 7 E services record list Counting Piece on the Weighing Plat form on page 83 11 Piece Counting 12 User Preferences Changing the Dis play Language on page 269 12 1 Language Enabling Disabling Sounds on page 271 12 2 Key Sounds Enabling Disabling Sounds on page 271 12 2 Error Sounds 13 Ink and accessories information Displaying Ink Tank Data on page 319 13 1 Ink Tank information Maintai...

Page 375: ... Funds summary Adding Postage Daily usage Monthly usage Machine configuration Operator activity Budget limit report Product code report Single Account Multi Account Single account Base events PSD events IP Config Proxy config Permit current Permit historical latest date Permit historical latest date 1 3 Default user settings 3 1 Default user preference 370 Page 370 Oct 05 2016 11 35 12 System Spec...

Page 376: ...stening Default Level on page 260 3 2 3 Default moistening level Adding a Default Print Position Offset on page 252 3 2 4 Print Position Weighing Devices Settings on page 261 3 2 5 Default weighing mode Quiet Mode on page 273 3 2 6 Default Quiet Mode How to Set the Insert er Mechanical Con nection as Default on page 290 3 2 7 Default Inserter mode Selecting a Default Label Printer on page 253 3 2 ...

Page 377: ...n page 258 3 4 Funds settings System Time outs on page 275 3 5 Time out settings Imprint Memories on page 254 4 Imprint Memories 5 Account management Implementing an Account Mode on page 134 5 1 Account mode selection 5 2 Manage account 5 2 Change System Pin Code only in No account with PIN Code accounting mode Managing Accounts on page 152 5 2 1 Account list Account Data Re ports on page 196 5 2 ...

Page 378: ...ero the Weighing Platform on page 262 6 1 2 Zero Weighing Platform 6 2 Accessories and modules settings Dynamic Weighing Module High Accur acy Mode on page 263 6 2 1 High accuracy GEO Code on page 266 6 2 2 GEO code How to Set the RLD Status on page 281 6 2 3 Set Remote Label Dis penser status Touchscreen Calibra tion on page 334 6 3 Touch screen calibration Time and Date Man agement on page 277 6...

Page 379: ...nformation 7 3 Diagnostics Diagnostics on page 348 7 3 1 Ping server 7 3 2 System Status 7 3 2 1 Base Sensors 7 3 2 2 Dynamic Scale Sensors 7 3 2 3 Feeder Sensors 7 3 2 4 Remote Label Dispenser Sensors Status 7 3 3 Feeder 7 3 3 1 Moisten ing pumps test 7 3 3 2 Moisten ing flap position test 7 3 3 3 Paper fan test 7 3 4 Display 7 3 5 Keypad 7 3 6 Serial Connectors 7 3 7 Ping tool 374 Page 374 Oct 0...

Page 380: ...es on page 306 8 2 Text settings Managing Ad slo gans on page 308 8 3 Ad slogan management Managing Postal Rates on page 311 8 4 Rate management Managing Permits on page 313 8 5 PPI management 9 Communication settings Type of Connection to the Postal or On line Services on page 286 9 1 Type of connection LAN Settings on page 287 9 2 LAN settings 10 Online services How to Test the Connection to Onl...

Page 381: ...er loading 10 6 Save Customer Data 10 7 Upload Customer Data Uploading Statistics on page 222 10 8 Statistics upload e Confirmation Ser vices on page 224 10 9 Upload E Services Records 10 10 E Services Record List 376 Page 376 Oct 05 2016 11 35 12 System Specifications ...

Page 382: ...27 129 131 134 138 143 145 146 151 152 153 157 158 160 165 168 172 173 175 181 187 217 218 220 224 226 227 228 229 231 241 244 245 248 251 252 253 254 257 258 261 263 264 265 269 270 271 272 273 275 277 278 288 289 297 299 304 305 306 308 319 346 363 CAN 356 357 360 361 362 catch tray 18 77 119 Catch tray 18 Changing Accounts 3 44 367 Checking on zero weight 313 370 Checking On Zero Weight 313 com...

Page 383: ... 14 223 319 Ink tank 14 319 Ink Tank 14 45 367 370 installation 175 193 291 335 internal label dispenser 364 Internal label dispenser 13 61 Internal Label Dispenser 4 45 61 119 251 item 45 89 93 Item 56 110 114 182 367 J jamming 3 K keyboard 23 30 31 Keyboard 16 31 359 360 Keypad 370 L label 26 61 65 89 175 178 202 224 344 364 370 Label 45 65 186 193 206 344 364 370 label dispenser 61 Label Dispen...

Page 384: ... 24 Postage Imprint and Rate Section 23 Postal Security Device 4 123 power 6 33 120 218 279 Power 275 279 355 356 357 358 359 360 361 362 PPI 4 370 Pressure rollers 17 print base 13 Print Base 11 13 14 Print offset 26 42 Processing Mail 63 Processing Modes Section 23 PSD 4 123 127 193 204 212 278 335 349 370 R rate selection 24 43 Rate selection 367 Rate Selection 24 rate tables 311 Rate Updates 2...

Page 385: ...form 89 261 370 task 3 41 182 Task 23 40 41 46 72 Text 24 41 42 72 95 97 104 157 251 254 299 306 307 348 370 thickness 106 363 Thickness 364 time 4 6 127 169 181 190 211 212 235 275 277 278 Time 278 367 370 touch screen monitor 23 type of stamp 104 238 240 W weighing mode 40 60 88 89 370 Weighing mode 42 60 72 89 241 Weighing Mode 60 91 110 114 261 346 367 Weighing Platform 4 11 20 45 60 63 67 83 ...

Page 386: ...4146017S I 23 02 2022 ...

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