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Enquiry, Toggling, Transfer and Conference

138

Telephoning

Enquiry, Toggling, Transfer and
Conference

Please, also refer to the information in chapter

R-Key, Enquiry-Key

page 71.

Enquiry/Toggling with the R-key

You are speaking with someone on the telephone.

Start enquiry

Press the programmed

R-key

feature key.

Forum IPhone 5020/5025: Press the R-key.

Enter the internal or external phone number (also refer to
chapter

Making External/Internal Calls

on page 127).

The first caller is put on hold, you are now speaking with the
second party.

You can alternately speak with both parties. In order to
switch back and forth between both parties (

toggling

Press

R-key

(repeat for toggling).

Forum IPhone 5020/5025: Press the R-key (repeat for
toggling).

End enquiry

Press the programmed

Menu >>>

feature key and select the

Disconnect

menu entry.

Now you are speaking with the party on hold.

Summary of Contents for 5025

Page 1: ...Forum 500 Forum 5000 Forum IPhone 5010 5020 5025 5030 5040 User Guide ...

Page 2: ...d further support or information please consult your system administrator or your Proximus dealer Internet www proximus be pabx Forum 5000 and Forum 500 This user guide applies to the Forum 5000 and Forum 500 product families The Forum 500 product family comprises the Forum 523 524 Forum 525 526 and Forum 550 560 communications systems The Forum 5000 product family comprises the Forum 5500 Forum 5...

Page 3: ...belling the Keys 20 Forum IPhone 5010 20 Forum IPhone 5020 21 Connecting to the Network 22 Direct or Shared Network Connection 22 Direct Network Connection 23 Shared Network Connection 24 Connecting to Power 24 Power Adapter 24 Inline Power 24 Installing Expansion Modules 25 Scope of Delivery 25 Hardware Features 27 Installation 29 Connecting the Expansion Module to Your Phone 29 Attaching the Sta...

Page 4: ...allation 46 Telco Wall Plate Installation 51 Dismounting the Phone 56 Feature Overview 58 Configuration and Programming 58 Key Assignments 59 Key Functions 64 Keypad 64 Trunk Keys 64 Programmable Keys 65 Loudspeaker Key Loudspeaker Headset Key 69 Mute Key 69 Volume Control Keys 70 Redial Key 70 Caller List Key 70 Phone Book Key 71 Hold Key 71 R Key Enquiry Key 71 Conference Key 71 Goodbye Key 72 N...

Page 5: ...ing Menus 83 Entering Text and Numerals 87 Using Expansion Modules 88 Using a Headset 88 Code number Procedures 89 Commissioning 90 Configuration on the Web Console 90 MAC Address 91 Internet Address 92 Notes and Recommendations 93 Configuring the Telephone 94 Settings on the Web Console 94 Setting the Font Colour for the Idle Display 96 Picture ID Server 96 Local Telephone Settings 97 Listening t...

Page 6: ...of Programmable Feature Keys 107 Stacking or Linking Functions 112 Special Feature Keys 113 Busy Keys 113 Status Keys 114 Destination keys 114 Direct call Keys 114 XML Keys 115 Telephoning 116 General Functions 116 Assignment of Internal and External Call Numbers 116 Blocked Unblocked Call Numbers 117 Transmission of Call Numbers 117 Call for a Virtual Number TeleSecretary 118 Calls in the Call Wa...

Page 7: ...ake Calls 130 Redialling 131 Call Waiting with an Internal Subscriber 132 Using Routes to Make Calls 133 Busy Display for Bundles Trunk Groups and Routes 134 Ending Calls 134 Accepting Calls 134 Normal Call 134 VIP Call 135 Automatic Call Connection 135 Calls During a Conversation 136 Enquiry Toggling Transfer and Conference 138 Enquiry Toggling with the R key 138 Enquiry Toggling Using Another Tr...

Page 8: ... Using Feature Keys 164 Using Busy Keys 165 Using the Busy Key Call Number 165 Using the Busy Key Device 166 Hot Desking Your Telephone Goes Wherever Your Desk Is 167 Telephone Book 171 Making Calls from the Telephone Book 171 Speed Dialling 172 Menus at Your SIP System Telephone 173 Main Menu 173 Calls Menu Group 174 Call forwarding Menu Group 181 Messages Menu Group 183 Phone settings Menu Group...

Page 9: ...7 Appendix 201 Accessories 201 Technical Data 201 Environmental Information 206 Index 207 Support 213 ...

Page 10: ...8 ...

Page 11: ...re configured using the Forum 500 Forum 5000 communications system and offer access to individually configurable system functions such as e g configuring call forwarding executing speed dialling displaying a busy lamp field or accessing the phone book of Forum 500 Forum 5000 communications system The Forum IPhone 50xx SIP system telephones have a sleek and modern industrial design with remarkable ...

Page 12: ...ogrammable keys Wideband handset and speakerphone 2 Ethernet ports 10 100 BaseT with hardware based switch Compact footprint Forum IPhone 5020 3 4 128x48 pixels graphical backlit display 2 dedicated trunk keys with LED further trunk keys can be programmed 8 Programmable keys with LED Wideband handset and speakerphone 2 dual GigE Ethernet Ports DHSG EHS headset and expansion Module support ...

Page 13: ...oard Interface Wideband handset and speakerphone 2 GigE Ethernet Ports DHSG EHS headset support and expansion module support Forum IPhone 5030 Large color 4 3 480x270 pixels LCD display 2 dedicated trunk keys with LED further trunk keys can be programmed 11 programmable TopSoftkeys with LED that can be customized to access up to a total of 22 functions 4 programmable resp 5 context sensitive Softk...

Page 14: ... to you if you have the appropriate authorisation This will be set up by your system administrator when configuring the user groups of the communications system If you are unable to use a particular feature or have any questions consult your system administrator Forum IPhone 5040 7 800x480 pixels color LCD touch screen display 2 dedicated trunk keys with LED further trunk keys can be programmed 12...

Page 15: ...ct the telephone to a power source Do not use AC adapter plugs that show visible damage e g cracks in the housing Connected headsets must conform with the standard DIN EN 60 950 1 Point 6 2 Safety of information technology equipment including elec trical business equipment Please contact your customer consultant if you require further information about the connectable headsets adapters and adapter...

Page 16: ...vices that generate strong magnetic fields electrical devices fluo rescent lamps computers radios or television sets in dusty places or places subjected to vibrations shocks or extreme temperature fluctuations Place the telephones on a non slip surface The surface finish of your furniture may affect the telephone s pedestals softening them and causing them to leave undesirable marks on your furnit...

Page 17: ...u have all of the following items If any part is missing contact the supplier of your phone Note Additional accessories are available for your phone not included see also the chapter Accessories on page 201 Telephone Handset Handset Cord Two Angle Stand Key Cards and Plastic Cover Forum IPhone 5010 Forum IPhone 5020 Regulatory Safety Insert ...

Page 18: ...ndset jack marked with the symbol Insert one end of handset cord into the jack until it clicks into place Then route the handset cord through the groove see the following illustrations Attach the handset to the other end of the handset cord Jacks on the back of the phone Forum IPhone 5010 Jacks on the back of the phone Forum IPhone 5020 ...

Page 19: ...e phone and will void your warranty Forum IPhone 5020 5025 5030 Turn the phone over and locate the headset jack marked with the symbol If you have a headset with an RJ9 RJ22 4 pin connector insert the headset cord into the jack until it clicks into place see illustrations Jacks on the back of the phone Forum IPhone 5020 on page 16 and Jacks on the back of the phone Forum IPhone 5025 Forum IPhone 5...

Page 20: ...t attaches to the back of the phone above the various ports Two viewing angles are available allowing users to personalize their phone viewing preference 1 Locate the stand insertion area on the back of the phone above the various ports 2 Carefully insert the stand into the insertion area and slide the stand towards the right until it snaps in place Note The orientation of the stand determines the...

Page 21: ...Desk Installation Installing the Telephone 19 35 30 55 60 ...

Page 22: ...um 500 Forum 5000 communications system in the Configurator Telephony Devices System phones menu For further information please refer to the online help topic entitled Printing Label Strips Forum IPhone 5010 The optional key card contains label identification spaces for the 3 programmable keys 1 Remove the key card plate from the front panel A Key card plate B Key card plate removed 2 Insert the p...

Page 23: ...c cover down firmly to even out and secure the plastic cover to the phone Forum IPhone 5020 The key card contains label identification spaces for the 8 programmable keys 1 Insert the paper key card into the programmable key card slot on the front panel of the telephone using the indentation of the plastic for alignment A Paper key card 2 Place the plastic cover over the paper key card ensuring the...

Page 24: ...ter sold separately by an 802 3af compliant network power source or with a PoE inline power injector Notes 1 The SIP system telephones are is designed for indoor use only and for ambient temperatures at 0 C to 40 C 32 to 104 F 2 The phones must be connected only to indoor routed PoE or Ethernet wiring Direct or Shared Network Connection The SIP system telephone Forum IPhone 5010 5020 5025 5030 504...

Page 25: ...do not install the power adapter F Other network devices G Power adapter Direct Network Connection Located on the back of the phone are two fully switched 10 100 1000 Mbps Ethernet cable ports Forum IPhone 5010 10 100 Mbps The port marked with the symbol is used to connect the phone to the network as well as provide power to your phone if required See chapter Connecting to Power on page 24 for mor...

Page 26: ...work devices 2 All Ethernet cables used must be minimum Category 5 5e straight through cables Connecting to Power Power Adapter Use the power adapter sold separately with your phone and plug your phone into a power source Please note For power use only the plug in power supply unit with the part no 90046892 sold separately to connect the telephone to a power source Inline Power If your network pro...

Page 27: ...d Paper FIP 5020 5025 5030 5040 or Forum 500 0 Keypad Display FIP 5025 5030 5040 you should ensure that you have all of the following items If any part is missing contact the supplier of your phone Forum 500 0 Keypad Paper FIP 5020 5025 5030 5040 Expansion Module Two Angle Stand Key Cards and Plastic Cover 1 x 6mm Screw 2 x 8mm Screw Regulatory Safety Insert ...

Page 28: ...Scope of Delivery 26 Installing Expansion Modules Forum 500 0 Keypad Display FIP 5025 5030 5040 Expansion Module Two Angle Stand 1 x 6mm Screw 2 x 8mm Screw Regulatory Safety Insert ...

Page 29: ...xpansion Modules 27 Hardware Features Forum 500 0 Keypad Paper FIP 5020 5025 5030 5040 A Front View B Back View Legend 1 Programmable Keys 2 Key Card and Cover 3 Stand Insertion Area 4 Connector Plate 5 Screw Insertion Holes A B D C ...

Page 30: ...es 28 Installing Expansion Modules Forum 500 0 Keypad Display FIP 5025 5030 5040 A Front View B Back View Legend 1 Programmable Keys 2 Level Keys 3 Stand Insertion Area 4 Connector Plate 5 Screw Insertion Holes A B D ...

Page 31: ...5030 5040 Expansion Module to your IP phone 1 Remove the two connector plate insertion area rubber caps on the right side of the phone 2 Turn your phone over so that the back of the phone is facing you 3 Turn your Expansion Module over so that the back of the module is facing you Expansion Module can be connceted to Forum 500 0 Keypad Paper FIP 5020 5025 5030 5040 Forum IPhone 5020 Forum IPhone 50...

Page 32: ... labelled B and C and proceed to Step 5 or If connecting the module to a Forum IPhone 5025 5030 5040 extend the connector plate by gently pulling the connector plate to the right and using a 2 Philips head screwdriver screw in the two 8mm screws in the holes labelled A and C Forum 500 0 Keypad Paper FIP 5020 5025 5030 5040 Forum 500 0 Keypad Display FIP 5025 5030 5040 ...

Page 33: ...Locate the stand insertion area on the back of the Expansion Module 2 Carefully insert the stand into the insertion area and slide the stand towards the right until it snaps in place Note The orientation of the stand determines the viewing angle If the bottom of the stand is installed facing the top of the module the viewing angle will be 35 Forum IPhone 5010 5020 5025 5030 or 30 Forum IPhone 5040...

Page 34: ...ion Modules Forum IPhone 5040 The orientation of the module s stand must match the orientation of the phone s stand Forum 500 0 Keypad Paper FIP 5020 5025 5030 5040 Forum 500 0 Keypad Display FIP 5025 5030 5040 35 30 55 60 35 30 55 60 ...

Page 35: ...entification spaces for the 16 programmable keys 1 Insert the paper key card into the programmable key card slot on the front panel of the Expansion Module using the indentation of the plastic for alignment 2 Place the plastic cover over the paper key card ensuring the plastic cover tabs are inserted into their respective slots A Paper Key Card B Tab Insertion Slots C Plastic Cover Tabs 3 Press th...

Page 36: ...grammable keys then The Forum 500 0 Keypad Display FIP 5025 5030 5040 provide a total of 252 programmable keys three modules with three pages of 28 programmable keys each then Use the following procedure to connect additional Expansion Modules to your SIP system telephone 1 Remove the two connector plate insertion area rubber caps on the right side of the Expansion Module that is connected to the ...

Page 37: ...Installation Installing Expansion Modules 35 Connecting multiple Forum 500 0 Keypad Paper FIP 5020 5025 5030 5040 Expansion Modules ...

Page 38: ...tion 36 Installing Expansion Modules Connecting multiple Forum 500 0 Keypad Display FIP 5025 5030 5040 Expansion Modules 5 Using a 2 Philips head screwdriver screw in the 6mm screw s into the hole s labelled D ...

Page 39: ... Azerty FIP 5025 5030 detachable magnetic keyboard Please read the following safety information before using the Forum 500 0 Keyboard Azerty FIP 5025 5030 keyboard WARNING Children should not be allowed to handle this product Along with the magnets this product contains small parts that may pose a chocking hazard and should never be swallowed or inserted into any part of the body Seek immediate me...

Page 40: ...of such devices CAUTION Neodymium magnets will lose their magnetic properties if heated above 80 C 175 F CAUTION Neodymium magnets should never be burned as burning them will create toxic fumes Scope of Delivery The scope of delivery of the Forum 500 0 Keyboard Azerty FIP 5025 5030 detachable magnetic keyboard includes Forum 500 0 Keyboard Azerty FIP 5025 5030 Magnetic Keyboard Phone to Keyboard M...

Page 41: ...c keyboard by simply using the strength of the magnets to quickly attach and detach the keyboard to your phone when required or you can utilize the locking bar on the phone to keyboard magnetic connector and included screw to attach the keyboard to the phone in a more secure manner To start using the Forum 500 0 Keyboard Azerty FIP 5025 5030 keyboard you must first install the phone to keyboard ma...

Page 42: ... the removal of the rubber cap Note The magnetic connector should be installed with the visible surfaces of neodymium magnets facing towards the bottom of the phone Option A Magnet Only Connection Follow the procedures below if you plan on using the keyboard infrequently and or want to be able to quickly store the keyboard away when not in use 1 Swing the locking bar of the magnetic connector towa...

Page 43: ...eyboard and the connection status LED on the keyboard will light up green indicating it is ready to be used The phone must be on for it to recognize the keyboard If the LED does not light up or if the keyboard is not functioning correctly detach the keyboard reattach ensuring the keyboard s connection pins are touching the contact area on the phone and wait 30 seconds If after 30 seconds the LED d...

Page 44: ...ure connection between the phone and the keyboard 1 Swing the locking bar of the magnetic connector towards the front of the phone until it clicks in place 2 Position your phone back on your desk and with the bottom of the phone slightly raised slide the keyboard connection pins in between the base of the phone and the locking bar The locking bar must snap into the keyboard audibly Forum TM IPhone...

Page 45: ...ecognize the keyboard If the LED does not light up or if the keyboard is not functioning correctly detach the keyboard reattach ensuring the keyboard s connection pins are touching the contact area on the phone and wait 30 seconds If after 30 seconds the LED does not light up detach the keyboard and try again 3 While the keyboard is in place insert the provided screw into the magnetic connector s ...

Page 46: ...e It is used to simply reinforce the connection so that the keyboard does not become accidently dislodged by a light impact With the locking bar and screw in place the keyboard can still be knocked loose if the impact is hard enough 4 Position your phone back on your desk and ensure the connection status LED on the keyboard is lit green Forum TM IPhone ...

Page 47: ...optional accessory The wall mount kit allows you to easily and securely mount your phone in one of two ways Directly to the wall On top of an existing telco wall plate Scope of Delivery The scope of delivery of the Forum 500 0 Wall mounting kit FIP 50xx includes Wall Mount Base and Connector Handset Hook Rotating Tool Category 5e Ethernet Cable Wall Mount Screw Set Regulatory Safety Insert ...

Page 48: ...ct Wall Mount Holes 4 Telco Wall Plate Support Direct Wall Mount Installation To mount your phone directly to the wall 1 Separate the Wall Mount Connector from the Wall Mount Base by pulling the Release Lever on the Wall Mount Connector in and pulling the Wall Mount Connector up Wall Mount Connector Wall Mount Base ...

Page 49: ...ea on the back of the phone above the various ports 3 Carefully insert the Wall Mount Connector into the insertion area of your phone and slide the Wall Mount Connector towards the right until it snaps in place 4 Turn over your phone and locate the handset hook found in the handset cradle ...

Page 50: ... ensuring that your phone s handset securely stays on hook when the phone is mounted to the wall 6 The orientation of the Wall Mount Base determines the viewing angle of the phone Use the degree markings A on the Wall Mount Base to select the viewing angle Position the Wall Mount Base with the desired angle facing up and using the provided screws attach the Wall Mount Base to the wall ForumTM IPho...

Page 51: ...ting kit FIP 50xx 7 On the back of your phone connect the provided Ethernet cable into the network port marked with Plug the other end of the Ethernet cable directly into the network jack on the wall 8 Gently slide the Wall Mount Connector attached to your phone into the Wall Mount Base until it snaps into place Use the figure below as a guideline viewed from the right side ...

Page 52: ...10 Orientation 20 Orientation 9 Optional Insert the locking screw into the Screw Lock Hole located on the right side of the Wall Mount Connector and gently tighten using a Philips head screwdriver to secure the Wall Mount Connector to the Wall Mount Base ...

Page 53: ...age to the screw lock hole 10 If required place the handset into your phone s handset cradle Telco Wall Plate Installation To mount your phone on top of an existing telco wall plate 1 Separate the Wall Mount Connector from the Wall Mount Base by pulling the Release Lever on the Wall Mount Connector in and pulling the Wall Mount Connector up ...

Page 54: ... 3 Carefully insert the Wall Mount Connector into the insertion area of your phone and slide the Wall Mount Connector towards the right until it snaps in place 4 Turn over your phone and locate the handset hook found in the handset cradle 5 Using the handset hook rotating tool rotate the handset hook 180 as illustrated in the figure below ...

Page 55: ...replace with a set of the provided screws Ensure that the screws are loose enough so that the Wall Mount Base is able to slide in place Note Depending on the wall type you may need to use wall anchors Wall anchors are included with your Forum 500 0 Wall mounting kit FIP 50xx The orientation of the Wall Mount Base determines the viewing angle of the phone Use the degree markings A on the Wall Mount...

Page 56: ...nstallation 54 Wall Installation A Degree Markings B Telco Wall Plate C Overlay and Pull Down D Wall Mount Base Secured to Telco Wall Plate Note If necessary tighten the screws to firmly lock the Wall Mount Base in place ...

Page 57: ... the network port marked with Plug the other end of the Ethernet cable directly into the network jack on the wall 8 Gently slide the Wall Mount Connector attached to your phone into the Wall Mount Base until it snaps into place Use the figure below as a guideline viewed from the right side 10 Orientation 20 Orientation ...

Page 58: ...the Wall Mount Base WARNING Tighten the screw until snug but do not over tighten Over tightening may cause damage to the screw lock hole 10 If required place the handset into your phone s handset cradle Dismounting the Phone To dismount the installed phone from the wall mount 1 Locate and place your fingers on the Release Lever on the Wall Mount Connector and with your thumb on the top front of th...

Page 59: ...y pressure on the phone s LCD display Doing so may crack or otherwise irrevocably damage the display 2 With the Release Lever pressed using your other hand gently slide the phone in an upward motion until the phone and Wall Mount Connector are detached from the Wall Mount Base ...

Page 60: ...5000 communications system This is where the telephone functions are programmed Settings on the telephone Some functions e g ring tone settings display settings are configured directly on the telephone For information on these topics please refer to the following chapters Configuring the Telephone starting on page 94 Programming Keys starting on page 104 Menus at Your SIP System Telephone on page ...

Page 61: ... 8 Goodbye key 2 High quality speakerphone 9 Mute key with LED 3 Display 10 Volume control keys 4 Keypad 11 Loudspeaker key with LED 5 Message waiting lamp 12 Navigation keys Select key 6 Trunk keys with LED 13 Options key 7 Hold key 14 Programmable keys without LED ForumTM IPhone ...

Page 62: ...lity speakerphone 11 Caller list key 3 Display 12 Redial key 4 Keypad 13 Trunk keys with LED 5 Message waiting lamp 14 Loudspeaker headset key with LED 6 Goodbye key 15 Options key 7 Hold key 16 Volume control keys 8 R key 17 Mute key with LED 9 Conference key 18 Programmable keys with LED ForumTM IPhone ...

Page 63: ... key with LED 6 Goodbye key 17 Trunk keys with LED 7 Hold key 18 Loudspeaker headset key with LED 8 Options key 19 Programmable keys with LED TopSoftkeys and Level key bottom key 9 Mute key with LED 20 Programmable keys without LED Softkeys and Level Key right key or context sensitive Softkeys 10 Volume control keys 21 Info key on the Forum 500 Forum 5000 communications system without function 11 ...

Page 64: ...D 5 Message waiting lamp 14 Loudspeaker headset key with LED 6 Goodbye key 15 Navigation keys Select key 7 Hold key 16 Programmable keys with LED TopSoftkeys and Level key bottom right 8 Options key 17 Programmable keys without LED Softkeys and Level key right key or context sensitive Softkeys 9 Mute key with LED 18 Info key on the Forum 500 Forum 5000 communications system without function ForumT...

Page 65: ...rol keys 3 Touchscreen display 11 Caller list key with LED 4 Keypad 12 Redial key with LED 5 Message waiting lamp 13 Trunk keys with LED 6 Goodbye key 14 Loudspeaker headset key with LED 7 Hold key 15 Programmable keys TopSoftkeys 8 Options key 16 Programmable keys Softkeys and Level key right key or context sensitive Softkeys ...

Page 66: ... to make a call lifting the handset seizes the key and the trunk line you can immediately dial an internal or external number depending on the system setting To call via a certain trunk key e g first press the key and then dial the call number It is possible to assign several external call numbers to a trunk key A system setting makes it also possible to have your internal number assigned to other...

Page 67: ...ception Forum IPhone 5010 or as destination key direct call key or feature key The number of programmable keys depends on the telephone model You have seized the key The LED of the keys L1 or L2 lights up softkey display for an additional trunk key on the Forum IPhone 5025 5030 5040 You have put a subscriber on hold The LED of the keys L1 or L2 flashes softkey display for an additional trunk key o...

Page 68: ...ith LED next to the display programmable in 2 levels sum 22 TopSoftkeys 4 Softkeys without LED below the display programmable in5 levels sum 20 Softkeys Forum IPhone 5040 12 TopSoftkeys on the top part of the display programmable in 4 levels sum 48 TopSoftkeys 5 Softkeys in the bottom part of the display programmable in 5 levels sum 25 Softkeys Telephone Programmable keys ...

Page 69: ...Phone 5025 T1 to T5 TopSoftkeys with LED S1 to S3 Softkeys without LED A Switch key level e g from level 1 to level 2 Programmable keys on the Forum IPhone 5030 T1 to T11 TopSoftkeys with LED S1 to S4 Softkeys without LED A Swich key level e g from level 1 to level 2 ...

Page 70: ...5030 S1 to S5 Forum IPhone 5040 also serve to the execute context sensitive commands that are displayed during operation Some programmable keys are preset with important functions that are required to operate the telephone with the Forum 500 Forum 5000 communications system Telephone Preset keys Forum IPhone 5010 P1 Missed calls P2 Redial P3 R key Forum IPhone 5020 P1 Missed calls P2 Status menu P...

Page 71: ...um IPhone 5020 5025 5030 5040 Activates the loudspeaker before dialling a call number or during a call and enables to accept a call without without picking up the handset For information on operating the key see chapter Setting the Audio Mode on page 97 Key LED The LED is on when the loudspeaker is switched on Mute Key to deactivate the microphone during a call The person you are speaking with wil...

Page 72: ...y and will be active for all future calls Redial Key Forum IPhone 5010 Forum IPhone 5020 5025 5030 5040 redials previously dialled numbers Key LED On the Forum IPhone 5025 5030 5040 the key LED s without a function This is also the case if you configure the Redial feature on a programmable key with LED Caller List Key Forum IPhone 5010 Forum IPhone 5020 5025 5030 5040 opens the list of missed call...

Page 73: ...on page 107 This enables you the comfortable use of functions that require to put a subscriber on hold or you use the Hold meny entry in the status menu see also the chapter Conver sation Status Menu starting on page 125 R Key Enquiry Key Forum IPhone 5010 Forum IPhone 5020 5025 to initiate and end an enquiry call After you have ended an enquiry call switch back to the call being held with this ke...

Page 74: ...ll keys of your telephone no longer function aside from a few exceptions e g the number keys and the trunk key 1 You can then make calls with your telephone but no system functionality can be configured If the system administrator has authorised you to do so you can also set the time group of the communications system see also the chapter Central settings Menu Group on page 197 If your user group ...

Page 75: ...0 5040 SIP system telephones your internal call number the current time and date data are transferred by the Forum 500 Forum 5000 communications system symbols and status indications if applicable Idle state on the Forum IPhone 5010 5020 A User name date and time B Status indications Idle state on the Forum IPhone 5025 A User name and internal call number B Status indications C Softkey line L1 Adm...

Page 76: ...e Overview Idle state on the Forum IPhone 5030 A User name and internal call number B Status indications C Softkey line Idle state on the Forum IPhone 5040 A User name and internal call number B Status indications C Softkey line ...

Page 77: ...le on page 94 Display Symbols The following symbols status indications may appear on the display Symbol Forum IPhone 5010 5020 Forum IPhone 5025 5030 5040 Idle state Telephone lock is activated not displayed New voicebox message 1 Message or n Messages Bluetooth functionality is enabled no Bluetooth support Bluetooth connection exists no Bluetooth support Incoming call Connection state Outgoing ca...

Page 78: ... Display Meanings Lights up red Displayed on a trunk key or a busy key The call number programmed on this key is busy Displayed on a function key The programmed function is activated e g Call protection is turned on Flashes red Displayed on a trunk key or a busy key The call number programmed on this key is currently being called Displayed on a function key with notification function There are new...

Page 79: ...splay screen and the Line selection screen in idle mode Between the Call details Multiple calls and Line selection screens in connection state By swiping up or down in the area to the right next to the TopSoftkeys you scroll Through the trunk keys that have been set up on your telephone on the Line selection screen possible in idle mode and connection state Between several contacts subscribers wit...

Page 80: ... display when idle Swipe left Call up the Line selection screen see page 79 B TopSoftkeys Swipe left or right Switch key level Press TopSoftkey Execute programmed function C Softkeys and level key Press softkey Execute programmed function Press level key Switch key level to call up further programmed softkeys ...

Page 81: ... Call up the Multiple calls screen see page 80 if several connections exist or Call up the Call details screen see page 81 if there is one connection only Swipe right in idle or connection state Call up Idle display screen see page 78 Swipe up or down Scroll through the list of trunk keys Press the trunk key Seize a line the selected line is high lighted in colour ...

Page 82: ...a different trunk keys e g trunk key 1 and trunk key 2 B TopSoftkeys Swipe left or right Switch key level Press TopSoftkey Execute programmed function C Softkeys Press softkey Execute context dependent function Range Possible actions A List of current parties Swipe left Call up the Call details screen see page 81 Swipe right Call up the Line selection screen see page 79 Range Possible actions ...

Page 83: ...e party connection state Swipe up or down Scroll through list of current parties Press entry Change to this party the active party is highlighted in colour B TopSoftkeys Swipe left or right Switch key level Press TopSoftkey Execute programmed function C Softkeys and level key Press softkey Execute context dependent function Press level key Switch key level to call up further programmed softkeys Ra...

Page 84: ...rty Swipe right Call up the Multiple calls screen see page 80 if several connections via different trunk keys exist or Call up the Line selection screen see page 79 if there is one connection only Swipe up or down Scroll through list of current parties B TopSoftkeys Swipe left or right Switch key level Press TopSoftkey Execute programmed function C Softkeys and level key Press softkey Execute cont...

Page 85: ...can be used with the Forum 500 Forum 5000 communications system It contains also all status menu entries To access the main menu you have to programme either a Main menu feature key or a Status menu feature key which also allows to access the main menu when the telephone is in the idle state see the chapter Brief Description of Programmable Feature Keys on page 107 Please refer to the chapter Main...

Page 86: ... and Main menu Open status menu Press the Status menu feature key Press the Status menu feature key Open main menu Press the Main menu feature key or Press the Status menu feature key in the idle state and select the Main menu menu entry Press the Main menu feature key or Press the Status menu feature key in the idle state and select the Main menu menu entry Close status menu or main menu see also...

Page 87: ... next menu Press previous menu Press next menu Scroll selected menu Press previous menu entry Press next menu entry Press previous menu entry Press next menu entry Switch back one menu level Press Press Cancel softkey Select activate displayed menu entry or option Press or Press Press or Press Select softkey Action Forum IPhone 5040 Status menu and Main menu Open status menu Press the Status menu ...

Page 88: ...ions or make entries A sign to the left of the name of a feature indicates that it is activated and a sign that it is deactivated Close status menu or main menu see also the note on page 86 Press Scroll menu Swipe up or down via the display Switch back one menu level Press Esc softkey Select activate displayed menu entry or option Press the screen element or Press if shown Device menu Open device ...

Page 89: ... the on screen keyboard If numerical inputs are longer than the display field the digits disappear off the display to the left You can display the digits that were previously not visible again by moving the cursor to the left The digits on the right will then disappear from the display field Press the Navigation key Forum IPhone 5025 5030 or the softkey on the on screen keyboard Forum IPhone 5040 ...

Page 90: ...n connecting a headset see the chapter Connecting a Handset or Headset starting on page 16 For information on headset configuration see the chapters Setting the Headset Type on page 98 and Setting the Audio Mode on page 97 Expansion module with the features connectable to a Forum 500 0 Keypad Paper FIP 5020 5025 5030 5040 16 Tasten keys with LED indicator Labelling on label strips Forum IPhone 502...

Page 91: ... input is intended primarily for analogue telephones in your system The code number procedures can also be used on your SIP system telephones These are described in the Forum 500 Forum 5000 Standard Terminals user guide supplied with the system You can also view a current online overview of codes in the Configurator Systeminfo Codes menu ...

Page 92: ... the IP address of the communications system into the Address input field The default address is http 192 168 99 254 2 User name Password Enter your user name and your password The default access data for the system are User Administrator Password no existing password 3 Confirm via Login 4 Open the Configurator Telephony Devices VoIP phones menu 5 In order to configure a new or to modify an alread...

Page 93: ... User menu Otherwise your telephone is given the authorisa tions for the Guests user group and it may not be possible to make external calls with the SIP system telephone 9 Connect the SIP system telephone to the network see also the chapter Connecting to the Network on page 22 The SIP system telephone starts Messages visible on the telephone s display will inform you about the start procedure s p...

Page 94: ...thout MAC address it is necessary to perform a one time login procedure after the device is started 1 Enter the call number of the SIP system telephone Confirm the input with Forum IPhone 5010 5020 5025 5030 or with Forum IPhone 5040 2 Enter the user PIN The default PIN for a user on the Forum 500 Forum 5000 communications system is 0000 Confirm the input with Forum IPhone 5010 5020 5025 5030 or w...

Page 95: ...0 560 communi cations systems the SIP system telephones will download firmware updates from a public FTP server If applicable you may need to allow access to this FTP server from your company LAN in order to obtain the latest firmware for your SIP system telephones On the Forum 5004 5008 5012 communications system the firmware for the SIP system telephones is included in the firmware addons You ca...

Page 96: ... phones menu The following settings are possible selecting the display language setting of country specific tones e g dial tone time settings for the display settings for automatic call answering These settings are also possible via the main menu see the Calls Auto Call Answer menu on page 180 setting of notification tones These settings are also possible via the main menu see the Phone settings M...

Page 97: ...he desired functions To do so use the information given in the online help You open the context sensitive online help via the Help command in the upper menu bar 4 Click on Apply to save the configuration The dialogue is closed 5 On the System phones status page click on Apply The settings are now transferred to the telephone Note If necessary for service purposes a manual restart of a SIP system t...

Page 98: ...on the display are not changed in any way and still appear in their pre set blue font colour Picture ID Server The Forum IPhone 5025 5030 5040 SIP system telephones can show a picture of the caller on the display for incoming and outgoing calls To do so there must be an image of the caller saved on the communications system Images can be saved on a picture ID server with Forum 525 526 Forum 550 56...

Page 99: ... Setting the Audio Mode Telephone calls can be conducted using the handset a headset or via the loudspeaker You can set the following combinations for headset operation on a Forum IPhone 5020 5025 5030 5040 Note The audio mode setting is irrelevant for a Forum IPhone 5010 because this modell has no headset jack 1 In the device menu select the following entry Forum IPhone 5020 Options List menu sel...

Page 100: ...ne 5020 5025 5030 SIP system telephones Note The Forum IPhone 5010 has no headset jack 1 In the device menu select the following entry Forum IPhone 5020 Preferences Set Audio DHSG Forum IPhone 5025 5030 Audio Headset DHSG 2 Select the desired headset type Setting the Headset Microphone Volume 1 In the device menu select the following entry Forum IPhone 5020 Preferences Set Audio Headset Mic Vol Fo...

Page 101: ... switch to the right 3 Press Available Devices Note The Forum IPhone 5040 continually scans for supported Blue tooth headsets when enabled Refer to the respective Blue tooth headset documentation for pairing procedures that must be performed on your Bluetooth headset 4 Press the desired Bluetooth headset you want to pair The phone attempts to pair the headset and to connect to the headset Note If ...

Page 102: ...abled If it is not enabled swipe the Bluetooth toggle switch to the right 3 In the Paired Devices list press the desired Bluetooth headset you want to connect to The phone attempts to connect to the headset Note If connecting fails an error message is displayed Try to connect again or cancel the attempt 4 Press the Ok button to acknowledge the successful connection The connected Bluetooth headset ...

Page 103: ... set the amount of time you want the LCD display to stay illuminated before turning the backlight off during a period of inactivity For example if you set the brightness timer to 60 when the phone reaches 60 seconds of inactivity the LCD backlight goes off Administration Tasks Retrieving Status Information You can retrieve information on the firmware and the network settings Forum IPhone 5010 5020...

Page 104: ...2 Press the Yes softkey The telephone starts and is quickly ready for operation once again Forum IPhone 5040 1 In the device menu press the Restart icon The display shows Restart Phone 2 Select the Yes option with the key and confirm the selection with the key The telephone starts and is quickly ready for operation once again Restoring Factory Settings If the SIP system telephone cannot be configu...

Page 105: ...lt 4 Select the Yes option with the key and confirm the selection with the key Forum IPhone 5040 1 When the device menu has been opened press the Advanced softkey 2 Enter the administrator password see page 103 Press to confirm 3 Press the Reset icon The display shows Factory Default 4 Press the Yes button SIP System Telephone Password Certain entries in the device menu can only be accessed via pa...

Page 106: ...rogrammed in the Configurator Telephony Devices System phones menu In this menu you can configure trunk keys and add further trunk keys for your telephone assign features of the communications system to feature keys store destination call numbers on destination keys configure direct call keys programme keys of the expansion modules that are connected to your telephone ...

Page 107: ... this dialogue Store the programmed key configuration with Apply The dialogue then closes 4 If required configure further keys for this telephone 5 If you have programmed all desired keys click the Apply button on the System phones status page The settings are transferred to the telephone The telephone restarts to apply the new configuration Note If necessary for service purposes a manual restart ...

Page 108: ...ind operational information in the chapter Making External Internal Calls on page 127 Feature Keys If you configure a new SIP system telephone some important key functions are preset You can programme these functions on other keys for delete the programmed functions if required To use the system features on the telephone sufficiently the following programmed key functions should be always availabl...

Page 109: ...165 Main menu access to the main menu of features that are available on the telephone page 173 Status menu access to features that are usable in the current situation e g menu if subscriber busy R key initiate and end an enquiry call After ending the enquiry call the user can use this key to switch back to the call on hold Trunk group state displays busy status for the trunks lines of a bundle pag...

Page 110: ...ling of calls for comfort hunt groups page 180 Auto answer This function has the system telephone automatically accept a call page 135 page 180 Device busy configure busy tones for different trunk keys page 181 Caller history opens the list of internal parties with which an external caller was connected in previous phone calls page 151 Call forwarding Call forwarding programme call forwardings for...

Page 111: ...hes the signalling of calls on or off page 188 Announcement protection switches anncouncements on or off page 189 Phone lock switches the telephone lock on or off page 189 Instant connection switches the instant connection call on or off page 189 Call waiting protection switches the call waiting function on or off page 190 Intercom protection switches the intercom protection on or off page 190 Log...

Page 112: ...192 Ph No presen tation enables the transfer of your call number for an outgoing call page 123 page 192 LCR off switches off the LCR function for an outgoing call page 192 Booking Number to enter the booking number for an ongoing call page 156 page 192 Dial for to prepare a dialout for another terminal page 192 Connections Not available Callback deposit your call back request for a busy subscriber...

Page 113: ... entrance intercom system page 160 Substitution programme substitution for a trunk key page 163 Auto recording status display whether the current call to an external subscriber is recorded automati cally page 155 Settings Ringtone Ext calls Ringtone Int calls Ringtone VIP call Ringtone Door call configures ring tones for incoming calls page 187 Applications Voicebox Voicebox accesses the Forum Voi...

Page 114: ...ions in a stack You can then select the desired destination number or function from the menu XML activates the programmed XML function page 115 IP cameras access to the IP cameras installed in the communications system page 161 Applications CSTA CSTA menu gives access to third party programmes page 196 CSTA key enables to control single functions of external programmes via a status key page 114 Ap...

Page 115: ...can be an internal call number of your own communications system or a call number of a system which can be reached via the telecommunications system network Busy Key Device This busy key monitors all trunk keys configured on a terminal If one of these trunk keys is busy the busy key signals that the terminal is busy Notes You can configure up to 50 busy keys per SIP system telephone includes telep...

Page 116: ...signed to keys by simply pressing the relevant key Please observe the following when entering an external call number Enter the call number directly if external line seizure is automatic If external line seizure is manual you must first key in the external line seizure code digit the default setting is 0 For information on programming refer to the online help topic Programming Destination Keys of ...

Page 117: ...ng via Direct call Keys on page 164 XML Keys The system administrator can set up customer specific XML scripts that can be called up from a web server via a URL The function of the XML script can be programmed on an XML key on the SIP system telephone The XML script is executed by pressing the programmed XML key Further information about programming can be found in the online help topic entitled X...

Page 118: ...are assigned to the trunk key Example of the assignment of internal and external call numbers The above example shows that the system s external call numbers are first stored in the communications system The devices can be reached selectively by means of call distribution of the numbers to the internal numbers As you see telephone 1 and telephone 2 both ring when a call is made to the number 4701 ...

Page 119: ...ns instead of sending the real call number of the caller send another call number Thus instead of being shown your number the subscriber you have called is shown for example a service call number The feature CLIP no screening must be enabled by the network provider and activated in the system configuration by the system administrator When you receive an external call where the caller indicates a d...

Page 120: ...ses the virtual number to which the call was originally made is shown The system administrator can also assign the virtual number a name If this has been done the name is shown on the display of your telephone Calls in the Call Waiting Queue The system administrator can configure and activate a call waiting queue especially for your telephone in the Forum 500 Forum 5000 communications system While...

Page 121: ... Connections Dial Remote dial menu please refer to page 192 also The saved call number will be dialled automatically when you press the headset key within 30 seconds After 30 seconds the dialout will be deactivated automatically This feature can be used for all devices for which the system administrator has configured a device ID This means that you can also save a dialout for another user who e g...

Page 122: ...itched via preferred connections In this case if the network provider you wish to use is not the default provider you can key in the appropriate operator s code digits before entering the call number Forwarding Calls Types of forwarding You can forward internal or external calls intended for yourself to another internal call number or provided that you have the necessary user group authorisation t...

Page 123: ...ded your system administrator has configured LCR and its application in the Forum 500 Forum 5000 communications system correspondingly Ask your administrator for the configuration applicable to you Hunt group call numbers During system configuration the system administrator can configure call forwarding destinations for standard and comfort hunt group call numbers These destinations are called if ...

Page 124: ...s signalled on your device A loop is also detected during call deflection If you receive a call via a call forwarding chain and wish to deflect it to a destination call number which is already in the call forwarding chain a negative acknowledgement tone is heard and the call signalling on your device will continue Contact your system administrator if call forwarding is not functioning as expected ...

Page 125: ...nu entry and confirm this Information on how to use the status menu can be found in the chapter Using Menus on page 83 Status Menus Note As a rule the status menus only contain the features that can actually be executed If one of the menu entries which are described in the following chapters is not displayed on your phone the respective feature is currently not available or can not be executed Sel...

Page 126: ...ithout Intercom on page 148 Intercom After entering the device ID you can initiate an announcement to a single system terminal see also the chapter Announcements with and without Intercom on page 148 The microphone is activated on the terminal called and the person you are calling can immediately answer your announcement The intercom function cannot be used for announcements to a group of terminal...

Page 127: ...cept The call numbers of malicious callers can be saved in your network operator s exchange if this service is enabled The function is also possible if the caller has already hung up Calling Status Menu You have dialled a call number but the called subscriber has not yet accepted the call Press the programmed Menu key then select the following menu entry Disconnect This disconnects the current con...

Page 128: ...to internal and or external destinations Call Status Menu Your telephone is in the idle state and you are receiving a call Press the programmed Menu key then select one of the following menu entries Reject call You reject the call The caller hears a busy signal Deflect call You do not accept the call yourself but deflect it to another subscriber after entering this subscriber s call number as the ...

Page 129: ...e This ends the conference Toggle This breaks up the conference and you can now switch between the subscribers Door opener This activates the door opener Making External Internal Calls Establishing a Connection Dial a call number and wait for the connection to be established After some seconds the SIP system telephone accepts the entire call number and dials To speed up dialling press the hash key...

Page 130: ...digit is defined in the Configurator Telephony Trunks Route menu setting for the External trunk route Immediate external line seizure is set in the user group by means of the Immediate external line seizure authorisation in the Configurator User manager User groups menu Making an External Call With automatic line seizure H Lift the handset Your trunk key is seized or Forum IPhone 5010 Press the lo...

Page 131: ...he Speaker or Speaker Headset audio mode has been set see also page 97 or Press the desired trunk key hands free mode and Z Dial the line seizure code digit presetting 0 and then the external call number H Lift the handset Your trunk key is seized or Forum IPhone 5010 Press the loudspeaker key hands free mode Forum IPhone 5020 5025 5030 5040 Press the loudspeaker headset key Hands free mode will b...

Page 132: ...one 5010 Press the loudspeaker key hands free mode Forum IPhone 5020 5025 5030 5040 Press the loudspeaker headset key Hands free mode will be activated if the Speaker or Speaker Headset audio mode has been set see also page 97 or Press the desired trunk key hands free mode and Z Dial the internal call number You can save call numbers to programmable keys To dial simply press the destination key Yo...

Page 133: ...also stored in your system s telephone book you will see the name as well If you do not pick up the handset you can execute the following functions Forum IPhone 5010 5020 usage Use the key to navigate in the entry You can obtain information on the called subscriber e g his or her phone number if his or her name is displayed in the redial list You can see when you last dialled this number and how o...

Page 134: ...tance you delete the redial list on one terminal it will be deleted on all others as well If you initially called a person with suppressed call number CLIR also see the explanation in paragraph CLIR feature on page 118 your call number will also be suppressed when you call this person again from the redial list Call Waiting with an Internal Subscriber When you call an internal subscriber whose num...

Page 135: ...ubscribers in the branches of a large company network for example You can also use a manually entered routing code to record your call charge data for private and business external calls separately The default route External trunk is always present Automatic line seizure uses the line seizure code digit for the default route For information on the current routes and their codes please contact your...

Page 136: ...oute are busy the LED on the programmed feature key is on Forum IPhone 5010 5020 5025 5030 On the Forum IPhone 5040 telephone the softkey changes to red Ending Calls To end a call If the person you are speaking to ends the call while you are in hands free mode the busy tone for your telephone is switched off after a few seconds and you can be reached again This also applies if you were connected t...

Page 137: ...dset it can be useful to be able to accept subsequent calls automatically On your SIP system telephone you set the delay and the call type internal external after which calls are automatically connected in the Main menu Calls Auto Call Answer menu see page 180 Tip If you programme the feature to a feature key you can switch on off the automatic call answering by simply pressing the key see also th...

Page 138: ...s the programmed Answer Caller feature key G You are speaking with the caller Your first connection is put on hold Note Refer to chapter Enquiry Toggling with the R key on page 138 for more information on toggling between callers Re establish the connection to the party on hold Press the programmed Menu feature key and select the Disconnect menu entry G You are connected to the party on hold G You...

Page 139: ...ter Enquiry Toggling Using Another Trunk Key on page 139 for more information on toggling between callers Re establish the connection to the party on hold Press the programmed Menu feature key and select the Disconnect menu entry and Press the trunk key with the blinking LED or Forum IPhone 5025 5030 5040 Press the Pickup softkey G Now you are speaking with the party on hold ...

Page 140: ...ess the R key Z Enter the internal or external phone number also refer to chapter Making External Internal Calls on page 127 The first caller is put on hold you are now speaking with the second party You can alternately speak with both parties In order to switch back and forth between both parties toggling G Press R key repeat for toggling or G Forum IPhone 5020 5025 Press the R key repeat for tog...

Page 141: ... first caller is put on hold you are now speaking with the second party You can alternately speak with both parties In order to switch back and forth between both parties toggling Press the trunk key with the blinking LED G Now you are speaking with the party on hold End enquiry Press the programmed Menu feature key and select the Disconnect menu entry and Press the trunk key with the blinking LED...

Page 142: ...on the telephone There is another party on hold on another trunk key of your phone Press the keys to switch to the desired party This symbol indicates that the party is currently on hold Press the key to speak with the party on hold or Press the Pickup softkey Separate connection Press the programmed Menu feature key and select the Disconnect menu entry and Press the trunk key with the blinking LE...

Page 143: ...ou begin by initiating an enquiry connection also refer to page 138 and page 139 G You are speaking with someone on the telephone There is another party on hold on another trunk key of your phone Swipe up or down on the display to switch to your desired party This symbol indicates that the party is currently on hold Press the Pickup softkey Separate connection Press the programmed Menu feature key...

Page 144: ...no way of influencing how long the transferred Forum IPhone 5020 5025 Press the R key repeat for toggling The other party is put on hold Z Enter the internal or external phone number also refer to chapter Making External Internal Calls on page 127 G h If the participant answers Announce call transfer and hang up If the participant doesn t answer or is occupied h Hang up or Press the programmed Men...

Page 145: ...to transfer a call to external is called back in the Configurator Telephony Extended Timer menu setting Recall after call transfer alert External call transfer authorisation is set in the Configurator User manager User groups menu setting Trunk to Trunk IInternal External Three Party Conference You have selected an internal or external enquiry connection refer to page 138 and page 139 G If the par...

Page 146: ...eived new missed calls On the Forum IPhone 5020 the caller list key is without a LED This is why the programmable key P1 is preset with the Missed calls feature for each new configured Forum IPhone 5020 The key LED flashes if there are new missed calls You can either open the missed calls list by pressing the key or by pressing the Missed calls feature key In addition missed calls are shown to you...

Page 147: ...the baby call period from 0 to 20 seconds for all subscribers on the Forum 500 Forum 5000 communications system Information for the system administrator You can define the length of time after which a baby call is executed in the Configurator Telephony Extended Timer menu setting Baby call after Parking Calls Users can park one or more callers to make other calls or put down the handset and engage...

Page 148: ...the Forum IPhone 5040 telephone the softkey changes to red If you press the feature key a list of the parked calls is displayed Select the desired parked call from the list to unpark the call Read the Feature Keys starting on page 106 chapter regarding programming of feature keys Information for the system administrator You can define the length of time after which an automatic recall is executed ...

Page 149: ...hed at times The message waiting LED on your telephone flashes when new voicebox messages await you see also page 82 A symbol and the number of new messages appear on the display To query new messages For more information on using the feature see page 176 H When you hear the signal on your telephone lift the handset The other subscriber will be called Forum IPhone 5025 5030 5040 Forum IPhone 5010 ...

Page 150: ...tched on and the person you are calling can immediately answer your announcement hands free mode An announcement with intercom can only be conducted to a single system terminal not a group of terminals Announcement without intercom The called subscriber hears a special information tone followed by your announcement In order to answer your announcement the subscriber has to take the call just like ...

Page 151: ...menu entry see also page 123 or Press the programmed Main menu feature key and select the Connections Dial Announcement menu entry see also page 191 or Press the programmed Announcement message feature key see also page 106 Z If no announcement destination number is preset enter the call number of a single terminal or of a group of terminals under Dest Make your announcement Press the programmed M...

Page 152: ...th the device ID Make your announcement for an announcement without intercom That function requires that your user group has to have Announcement accept authorisation granted by your system administrator H Lift the handset or Forum IPhone 5010 Press the loudspeaker key hands free mode Forum IPhone 5020 5025 5030 5040 Press the loudspeaker headset key Hands free mode or Press the programmed Menu fe...

Page 153: ...so re connect the caller to an internal contact that they have already spoken to in a previous call This function may be useful for switchboards for example Each entry in the caller history consists of the following information Date and time of the connection Call number of the external caller CLIP Call number of the internal subscriber with whom the caller has spoken If the caller is transferred ...

Page 154: ...try already exists the function key will display which internal subscriber the caller was last connected to during their last call Immediately transferring callers The call is signalled on your telephone call status The LED for the key flashes Forum IPhone 5010 5020 5025 5030 On the Forum IPhone 5040 telephone the softkey changes to yellow If you press the function key the caller is transferred di...

Page 155: ... 24 hours in a Forum 5500 communications system and 6 or 24 hours with an additional memory module installed in a Forum 5004 5008 5012 communications system The recordings are stored in a separate list You can display this list from the main menu see also the chapter Calls Menu Group on page 174 In addition you can view and edit the recordings list through the web appli cation Forum CTI Prerequisi...

Page 156: ...ed Recording feature key You are in a telephone call Starting and stopping recording via the Conversation menu You are in a telephone call Start recording Press the feature key When the recording is session is started the LED of the key lights up Forum IPhone 5010 5020 5025 5030 On the Forum IPhone 5040 telephone the softkey changes to red The LED is on during the entire recording session A softke...

Page 157: ...available with the Forum 5004 5008 5012 and Forum 5500 communications systems Only calls with external parties are recorded This applies to both incoming and outgoing calls that are made directly to you or made by you as well as calls that are forwarded to you In principle only the parts of a connection in which two subscribers are talking to one another are recorded In any situation where there i...

Page 158: ...0 5025 5030 On the Forum IPhone 5040 telephone the softkey changes to red If you have the relevant authorisation you can cancel the recording by pressing the function key Forum IPhone 5010 5020 5025 5030 LED is switched off On the Forum IPhone 5040 telephone the softkey goes back to its neutral colour If you cancel the recording the entire recording of the call segment in which you participated is...

Page 159: ...uring the call You can also programme the function Enter booking number to a feature key see also Feature Keys on page 106 Via this feature key you can then enter the booking number during the conversion You can define a booking number that will be saved to the feature key If you do not define a booking number then you can after pressing the feature key enter any booking number Ask your system adm...

Page 160: ...or has its own phone book entry or the system administrator assigned a name when the doorbell was configured the name of the doorbell is displayed Opening the door while the handset is on hook H Lift the handset or Forum IPhone 5010 Press the loudspeaker key hands free mode Forum IPhone 5020 5025 5030 5040 Press the loudspeaker headset key hands free mode and Press the programmed Menu feature key ...

Page 161: ...tone Press the trunk key to which the door call is being signalled This puts your first call on hold and connects you to the visitor at the door Press the programmed Menu feature key and select the Door opener menu entry see also page 125 or Press the programmed Main menu feature key and select the Connections Dial Door opener menu entry see also page 191 or Press the programmed Door opener featur...

Page 162: ... is connected to an entrance intercom you can speak to your visitor Otherwise you will hear a special door tone when you lift the handset Signal during a call G If the doorbell signal is triggered during a call you hear a call waiting tone Proceed as described in the chapter Doorbell Door Opener section Opening the door during a call on page 159 H 1 0 2 If an analogue entrance intercom e g of the ...

Page 163: ...as in conjunction with the entrance intercom systems EIS configured in the communications system IP cameras can also be installed generally for monitoring rooms parts of buildings or outdoor areas Features of this function IP cameras can only be operated with the Forum 5004 5008 5012 and Forum 5500 communications systems Up to 10 different IP cameras can be set up On the Forum IPhone 5025 5030 504...

Page 164: ...isplayed and refreshed every 2 to 3 seconds In the Show camera image A camera image can be shown on the display both in the idle mode of the telephone and during a call connection state Press the feature key The current camera image is retrieved and shown on the display The camera image is updated every 2 to 3 seconds Hide camera image manually Press Esc softkey or Press the goodbye key Automatic ...

Page 165: ...rent image you must first hide the camera image being displayed see page 162 Then press the function key for the camera you want Substitution You can forward calls for your trunk key to another internal subscriber who also has a trunk key with this call number Calls for this trunk key are now only indicated on your telephone by a visual signal On the substitute s telephone the calls are indicated ...

Page 166: ... a single feature key stack or chain functions For information on programming feature keys please refer to the chapter Feature Keys on page 106 Switching functions on off The functions assigned to a key can be activated or switched on and off by pressing the key e g call forwarding The function assigned to a key is active switched on when the key s LED lights up Forum IPhone 5010 5020 5025 5030 On...

Page 167: ...ct your system administrator Using Busy Keys For information on programming busy keys please refer to the chapter Busy Keys on page 113 Using the Busy Key Call Number Busy display The busy status of a monitored call number is signalled as follows LED off softkey display on the Forum IPhone 5025 5030 5040 The call number is free LED blinks softkey display on the Forum IPhone 5025 5030 5040 The call...

Page 168: ...idle this is not signalled by the busy key Calling Subscribers via the busy key Note A Device busy key cannot be used to pick up or transfer accepted calls Press when the call number is not busy the LED is off or on the Forum IPhone 5025 5030 5040 the softkey is green the busy key The internal subscriber whose call number is assigned to the busy key is called The busy key LED flashes when there is...

Page 169: ... call number along with a certain terminal type in the database of the communications system When you load this user interface to a SIP system telephone you can programme keys add telephone book entries edit lists etc as you usually do The current settings are always saved along with your user interface and placed in the communications system database If you have multiple internal call numbers the...

Page 170: ...es please go through the following steps Logging in to a SIP system telephone The telephone will restart and load the selected user interface Forum IPhone 5030 Forum IPhone 5030 Forum IPhone 5040 Forum IPhone 5040 Press the Login function key Z Under No enter your internal call number and under PIN enter your user PIN If necessary the system administrator will have given you a user PIN to ensure t...

Page 171: ...cannot be used to make calls with one exception Emergency numbers can be dialled Logging in and out with the Forum CTI If you use the Forum CTI programme package at your desk you can log in to any available SIP system telephone via this programme You can configure the Forum CTI so that when you launch the programme you are automatically logged in to a SIP system telephone This programme also offer...

Page 172: ...king for the SIP system telephones that should support this function Assigning a user PIN provides log on protection for system telephones This PIN is entered in the menu User Manager User The call numbers that can be dialled from a logged out telephone e g emergency numbers are managed in Special list 1 menu Telephony Lists Special lists ...

Page 173: ...ring the Forum 500 Forum 5000 communications system The personal entries are automatically sorted into the comprehensive register but can only be viewed on your telephone However the system administrator or a person with the relevant authorisation can delete your telephone book completely Making Calls from the Telephone Book The entries in the phone books of the communication system can be saved w...

Page 174: ...k entry Forum IPhone 5010 5020 5025 5030 H Use the navigation keys to scroll through the list When you pick up the handset the entry will be dialled If the entry has multiple numbers the preferred number will be dialled alternatively Ok If an entry has multiple call numbers you may also directly select one of them Select Office Mobile or Private Ok or H Confirm your selection or pick up the handse...

Page 175: ...ains the following menu groups Calls This is where the most important call related features are grouped together Menu description see page 174 Call forwarding This menu group provides all types of call forwarding which you can programme on your telephone Menu description see page 181 Messages This menu group offers information on messages which you have sent or received Furthermore you can activat...

Page 176: ...u To access the main menu your need to programme either a Main menu feature key or a Status menu feature key on your telephone By using these feature keys you can call up the main menu if the telephone is in idle state see chapter Programming Keys on page 104 While using the menu pay attention to the display For information on navigation in the Main menu please refer to the chapter Using Menus on ...

Page 177: ...wn call numbers will not be included on your call lists If your internal call number e g 30 is configured on multiple terminals you can view and edit the redial lists for the call number 30 on each of these terminals If you delete e g the call list on one terminal it will be removed from other terminals too Missed calls list of the callers who most recently tried to reach you This list also applie...

Page 178: ...owing softkeys Delete all The list is deleted after a confirmation prompt Delete The entry is deleted Info You will see call number and if applicable the caller s name the time of the last call and the number of calls When you have multiple trunk keys configured on your telephone the trunk key call number on which the call was received is indicated Additionally the following softkeys are available...

Page 179: ...l number of the other voicebox under Dest Destination Delete all The list is deleted after a confirmation prompt Operation at the Forum IPhone 5025 5030 5040 Select an entry from the list of messages Press one of the following softkeys Play Listen to the message You can use the number keys to control message playback 4 rewind 5 pause and 6 fast forward Info You will see call number and if applicab...

Page 180: ...ce recording the name of the conference room resp the conference invitation is also displayed Delete The recording is deleted Dial You can call the caller Press the key This menu entry is not available if you selected a conference recording Forward You can forward the recording to another subscriber Enter the call number of the other subscriber under Dest Destination Delete all After a confirmatio...

Page 181: ...from your system administrator No Enter the internal call number of the other telephone Hunt group If your telephone belongs to one or more standard hunt group s you can use this menu entry to switch hunt group signalling for your telephone on or off When there are multiple trunk keys configured on your telephone and assigned to hunt group call numbers you can switch the hunt group signalling for ...

Page 182: ...et up a comfort hunt group such that the last accessible group member can log out If you are the last accessible member of the comfort hunt group and log out other callers are parked in the call queue of the comfort hunt group They remain parked there for a maximum of one hour providing they are not assigned beforehand to a member who has since logged back in After waiting for an hour the caller r...

Page 183: ...r entering the call number please refer to the chapter Manual or Automatic Line Seizure on page 127 Duration When programming call forwarding after time enter the time in seconds after which a call is to be forwarded 10 sec 120 sec If you do not enter a value the default time interval provided by the system administrator at system configuration is used default 20 seconds Internal calls External ca...

Page 184: ...k external call forwarding configured by the system administrator it can take a few seconds after configuration for call forwarding to be activated in the exchange Divert door This is where you can programme Divert call immediately for door calls Providing you have the relevant authorisation you can forward door calls to your telephone to another internal or external telephone a so called pharmacy...

Page 185: ...81 Follow Me This type of call forwarding diverts calls from another terminal source to your telephone The PIN of the source terminal is required for this function If the follow me function is active all call numbers of the other device are forwarded immediately to your telephone Source Enter the internal call number from which calls are to be forwarded PIN Enter the user PIN of the source On Off ...

Page 186: ... deleted Delete all All received messages are deleted after a confir mation prompt Operation at the Forum IPhone 5025 5030 Select an entry from the list Press one of the following softkeys Delete all All received messages are deleted after a confir mation prompt Delete The message is deleted Show You will see the short message with receive date and time Forward You can edit the message and then fo...

Page 187: ... The message will be sent Outgoing mail Short messages sent by you are displayed These messages can also be displayed forwarded or deleted as described in the previous section New message You can send a message to another user Operation at the Forum IPhone 5010 5020 Message Enter the text max 160 characters key You confirm the input key You delete the character left of the cursor No Enter the inte...

Page 188: ...e entry Show You will see the e mail subject and with received date and time Delete The e mail message is deleted Delete all All received e mail messages are deleted after a confir mation prompt Operation at the Forum IPhone 5025 5030 5040 Select an entry from the list Press one of the following softkeys Delete all All received e mail messages are deleted after a confir mation prompt Delete The e ...

Page 189: ...e 5040 Confirm the entry using the softkey Phone settings Menu Group Ring tone You can configure different ring tones for incoming calls on your telephone Select the desired ring tone from the list If you do not want a ring tone select the list entry Silent If multiple trunk keys are configured for you telephone you can set the ring tone for each trunk key individually Select the desired key and c...

Page 190: ... Note When configuring the pick up groups your system administrator can also specify that calls for members of your pick up group be displayed on your system telephone as well Protection Menu Group Call protect Switching signalling of calls on off for all call numbers of your device exception VIP calls and hunt group calls continue to be signalled Calls from direct call keys are only signalled vis...

Page 191: ... is configured by the system administrator and prevents unauthorised persons from accessing reading or making changes in the Main menu and its menu entries and lists on your telephone Dialling rights may also be restricted Emergency numbers can be stored in a special list assigned to your user group which can always be dialled even with an activated telephone lock Please contact your system admini...

Page 192: ... intercom protection is activated no intercom announcements can be made to your telephone see also page 148 When there are multiple trunk keys configured on your telephone you select the Device resp for an individual configuration the desired trunk key Confirm your selection On Off Switching the function on or off Logout If the Hot Desking function is configured by the system adminis trator and yo...

Page 193: ...npark select the desired parked call from the list Dial Announcement You initiate an announcement to other system terminals see also page 148 Dest Destination Enter the call number Announcements can also be directed to a call number at which several callers can be reached e g a hunt group call number Note If the called user has activated the announcement protection see page 189 this feature is not...

Page 194: ...telephone call with an external subscriber and save this data for further analysis in the Forum 500 Forum 5000 Booking numbers can be useful for an office wanting to for example calculate the costs fees accruing and time spent of conversations with clients No Enter the booking number Remote dial You can also conduct a dial out for another terminal Device ID Enter the device ID of the terminal for ...

Page 195: ...hold with the current caller Conference This initiates a 3 party conference Hold The subscriber is put on hold Intercept The numbers of malicious callers can be saved by the network provider if they offer this service The function can also be used also if the caller has already hung up Reject This rejects the call this can also be an announcement and the caller hears the busy tone Deflect call You...

Page 196: ...alling For the next call you switch your telephone into one of the user groups defined by the system administrator Switching the user group means different authorisations e g international dialling authori sation and other features are possibly available e g for charging and recording connection data of private calls Please contact your system administrator for information on system configuration ...

Page 197: ...efault Select the default number Office Mobile or Private The default call number is dialled automatically if no other call number of the phone book entry is selected before establishing a connection Confirm your entry Transmit number For each call number in a phone book entry you can specify whether your own call number should be automatically displayed or not whenever you dial these numbers from...

Page 198: ...system administrator has installed the Forum Voicemail application and configured a voicebox for you Voicebox mess Voicebox messages You see the list of received voicebox messages and can listen to them and edit them please refer to the Voicebox messages section on page 176 Call voicebox You call your voicebox The next steps are voice controlled Please refer to the Forum Voicemail user guide for d...

Page 199: ...tion has been granted for your user group by the system adminis trator Automatic Activates automatic time control The configured time groups then switch automatically according to the timetable configured by the system administrator This setting remains active until one of the existing time groups is set manually Time group The time groups are either numbered default setting or they have been give...

Page 200: ...e Lock Options List Tones Display Set Audio Preferences Ring Tone Tone Set Tones IP MAC Addresses LAN Port PC Port Firmware Info Error Messages Restart Phone Factory Default Copyright Phone Status Lock the phone Phone Lock Contrast Level Backlight Display Audio Mode Headset Mic Vol DHSG Set Audio Entry Admin Password Cancel Confirm Restart Phone Low Medium High Headset Mic Vol Speaker Headset Spea...

Page 201: ...um High Headset Mic Vol DHSG is OFF DHSG is ON DHSG Tone 1 15 Silent Ring Tones Germany Tone Set Audio Mode Headset Ring Tones Tone Set Audio Status Bluetooth Lock Audio Display Restart Settings Firmware Info Network Error Messages Status Paired Devices Available Devices Bluetooth Yes No Lock the phone Audio Mode Headset Ring Tones Tone Set Audio Speaker Headset Speaker Headset Headset Speaker Aud...

Page 202: ...e device menu with the key While using the menu pay attention to the display For information on navigation in the Terminals menu please refer to the chapter Using Menus on page 83 You can close the device menu at any time with the key By using this key unsaved configuration changes may be lost ...

Page 203: ...yboard Forum 500 0 Keyboard Azerty FIP 5025 5030 for Forum IPhone 5025 5030 Wall Mounting Kit Forum 500 0 Wall mounting kit FIP 50xx for Forum IPhone 5010 5020 5025 5030 SIP System Telephones Forum IPhone 5010 5020 5025 5030 5040 Network Ports 5010 2 Ports Fast Ethernet 5020 2 Ports GigE 5025 2 Ports GigE 5030 2 Ports GigE 5040 2 Ports GigE Display 5010 Monochrome LCD 2 75 128x48 pixels 5020 Monoc...

Page 204: ...Class 2 5025 PoE Class 2 5030 PoE Class 2 5040 PoE Class 3 Power Jack 5010 yes 5020 yes 5025 yes 5030 yes 5040 yes Headset Jack 5010 no 5020 yes RJ45 5025 yes RJ45 5030 yes RJ45 5040 yes USB DHSG EHS Headset Support 5010 no 5020 yes 5025 yes 5030 yes 5040 no Bluetooth Headset Support 5010 no 5020 no 5025 no 5030 no 5040 yes ...

Page 205: ...3 Forum 500 0 Keypad Display FIP 5025 5030 5040 5030 up to 3 Forum 500 0 Keypad Paper FIP 5020 5025 5030 5040 or up to 3 Forum 500 0 Keypad Display FIP 5025 5030 5040 5040 up to 3 Forum 500 0 Keypad Paper FIP 5020 5025 5030 5040 or up to 3 Forum 500 0 Keypad Display FIP 5025 5030 5040 USB 2 0 Type A jack 5010 no 5020 no 5025 yes 100 mA 5030 yes 100 mA 5040 yes 500 mA Keyboard Accessory Interface F...

Page 206: ...eys 12x4 levels 25 Softkeys 5x5 levels labelling via display Context Sensitive Softkeys 5010 0 5020 0 5025 4 5030 5 5040 6 Expansion Modules Display Forum 500 0 Keypad Paper FIP 5020 5025 5030 5040 no labelling via paper strip Forum 500 0 Keypad Display FIP 5025 5030 5040 yes Programmable Keys Forum 500 0 Keypad Paper FIP 5020 5025 5030 5040 16 with LED Forum 500 0 Keypad Display FIP 5025 5030 504...

Page 207: ...ndix 205 Dynamic PoE Class Support Forum 500 0 Keypad Paper FIP 5020 5025 5030 5040 yes Forum 500 0 Keypad Display FIP 5025 5030 5040 yes Detachable Keyboard Powered by the SIP System Telephone yes Keyboard Layout AZERTY ...

Page 208: ... diminish the pressure on the natural resources we encourage you to use the appropriate recycling systems These systems reuse or recycle most of the materials of your worn out equipment in a sound way The crossed out wheeled bin symbol invites you to use those systems If you need more information on the collection reuse and recy cling systems please contact your local or regional waste admin istra...

Page 209: ...Booking number 192 Booking numbers 156 Busy key call number 165 device 166 Busy keys 113 Busy lamp 107 C Call 193 accepting via busy key 166 connecting automatically 135 deflecting 193 parking 193 pick up 190 recording 125 153 178 193 rejecting 193 Call deflection 111 Call distribution 116 Call forwarding 108 door 182 follow me 183 for other user 183 for own telephone 181 MSN 181 to voicebox 121 C...

Page 210: ...nference 110 126 138 193 ending 127 Conference key 71 Configuration settings Web console 94 Configuration settings at the telephone 198 Connections door call 194 lists 194 PIN dialling 194 switching authorisation 194 CSTA key 112 CSTA menu 112 D Date setting 197 Destination keys 114 Device busy 108 181 Device menu 83 status 101 DHCP mode 92 Dial for 110 Dialling 191 Direct call key 114 Disconnect ...

Page 211: ...191 Intercom protection 109 190 IP cameras 112 K Key assignments 59 Key card 20 Keypad 64 L Labelling 105 LCR off 110 Least Cost Routing LCR 120 switching off 124 192 Line seizure 127 automatic 128 manual 127 Link Feature keys 113 Logout Hot Desking 109 190 Loudspeaker key 69 Loudspeaker headset key 69 M MAC address 91 Main menu 83 107 124 Making calls external calls 128 internal calls 129 using d...

Page 212: ...ne 187 Ring tone key 187 messages 188 Ringtone 111 R key 71 107 Route state 107 S Safety precautions 13 Server menu 196 Setting the display font colour 96 Short messages 183 Softkeys 65 66 Softkeys context sensitive commands 68 Speed dialling 172 Stack Feature keys 112 Status keys 114 Status menu 83 106 123 Busy subscriber 125 Call 126 Call waiting 126 Calling subscriber 125 Conference 127 Convers...

Page 213: ... Transmission of call numbers 117 Trunk group state 107 Trunk keys 64 106 U Unpark 191 Unpark call 110 Unparking calls 123 User PIN changing 189 V VIP call 110 125 193 accepting 135 starting 124 Voicebox 111 196 query 147 Voicemail message 108 Voicemail system 121 Volume control keys 70 W Web console 58 Write a message 109 X XML 112 XML keys 115 ...

Page 214: ...Notes 212 Index Notes ...

Page 215: ...pairs SMEs and residential customers Large companies in Dutch 0800 22 500 0800 22 200 in French 0800 33 500 0800 33 200 in German 0800 44 500 0800 44 200 in English 0800 55 500 0800 55 200 SMEs and residential customers Large companies in Dutch 0800 22 500 0800 14 888 in French 0800 33 500 0800 14 888 in German 0800 44 500 0800 14 888 in English 0800 55 500 0800 14 888 ...

Page 216: ...Subject to changes Status 06 2017 For more information Visit us in the Internet at www proximus be pabx Contact your Proximus dealer ...

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