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Chapter 9: Support
•
Frequently Asked Questions (below)
•
How to contact Technical Support (page 225)
•
Limited Warranty (page 227)
•
Returning product for repair (page 229)
Frequently Asked Questions
What kind of disk drives can I use with VTrak?
VTrak was designed to use Serial ATA disk drives. You can also use Ultra
ATA 133/100/66 disk drives with the optional PATA-to-SATA Adapter
available from Promise Technology.
Can I take the disk drives from my UltraTrak, put them into the VTrak and
keep my logical drive (array) intact?
Yes. VTrak uses the same logical drive format as UltraTrak. Contact Promise
Technology to purchase PATA-to-SATA Adapter for your existing PATA
drives.
Can I use my existing SCSI card with VTrak 15200?
No. The VTrak 15200 uses iSCSI technology, which uses Ethernet rather
than SCSI. Therefore you will not use your SCSI card at all with VTrak
15200.
How can I tell when the VTrak has fully booted?
When the VTrak is fully booted up, the Power, FRU and Logical Drive LEDs
will light up green. The Controller LED blinks five times, once per second;
goes dark for ten seconds; then blinks five times again.
How do I learn more about configuring and using my VTrak?
Read to this
VTrak 15200 User Manual
. It contains detailed information
regarding configuration, troubleshooting and maintenance of your VTrak.
Why does VTrak come with a Command Line Utility?
First, to assign your VTrak a Management Port IP address in order for the
WebPAM PRO management software to connect to it. Second, in the event
of a network failure, you can still access the VTrak.